Hotel Mercure Créolia Saint Denis La Réunion 4 stars

Customer review rating (ALL Rating) 4.2/5 706 reviews

Hotel location

Hotel Mercure Créolia Saint Denis La Réunion

14, rue du Stade Montgaillard
97400 SAINT DENIS DE LA REUNION
Reunion

GPS:-20.901222, 55.467955

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le Kaloupilé

Non contractual photo

Our accommodation(s)

Our fully renovated rooms are air-conditioned and have a direct telephone line, LCD flat-screen TV, safe, free Wi-Fi and a bathroom with hairdryer. For more comfort and services, why not try our new Privilege Room, designed to ensure your well-being?

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  706 reviews

TripAdvisor Rating  3.5/5  839 reviews

A disappointment

Customer review rating 1.0/5

Frédéric Couples - Confirmed reviews ALL

Horrible room (539?). Personnel was very nice, but shower door didn’t want to stay closed (only one night there so didn’t tell the personnel), air conditioning was extremely loud, room view was on a part under construction with trash visible, only one soap/shampoo bottle for two, no shower cap. Airport shuttle only starting at 9am which is quite late as a lot of flights leave at 9am. Considering that this Mercure is supposedly a 4-star hotel and part of the Accor group, extremely disappointing.

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Créolia. I am sorry that your experience did not meet your expectations. Most of our standard rooms are located at the ground floor. In order to enjoy a nice view on the sea, it is preferable to book a superior room. Also for your information, in the frame of our environmental politics, we have decided to remove all single-use plastic items, which includes shower caps. Concerning the soap, as we provide 300 ml bottle, it is usely sufficient for one night for 2 people. However, if you lack anything in your room during your next stay, we invite you to contact the reception. We will bring you everything you need as soon as possible. We hope to welcome you again at Hôtel Mercure Créolia despite your disappointment. Best regards, Hélène Labbé, Executive Assistant

A Beautiful Hotel on Hill Overlooking the City

TripAdvisor rating 5.0/5

MissHK2009 Friends getaway - TripAdvisor review

We love this hotel very much which is very beautiful and cozy overlooking the city and the ocean. The neighborhood is very quiet on hill. A bus goes to here but not frequent, no transport even taxi at night time. We were kindly given a room facing the pool, and the Indian Ocean further. The room is clean, spacious, bed comfy. I particularly love the swimming pool which is very charming and many pictures were taken. But the breakfast is quite disappointing. The price is great. Overall we enjoy our stay, very cozy stay 😍😍

Pleasant hotel but far away from city cebtre

Customer review rating 3.5/5

L. Couples - Confirmed reviews ALL

Staff drove us though

Not goid

Customer review rating 0.5/5

I. G. Families - Confirmed reviews ALL

Food and hospitality not good at all

quite good

Customer review rating 2.5/5

Akisch M. Business - Confirmed reviews ALL

Doesn't have the standard of a 4star hotel in terms of services. but the dinner served was excellent.

Dear M. Akish M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Créolia. It is a pleasure to note that you apppreciated the quality of your dinner. However I am sorry that your experience did not meet your expectations. Your feedback is very important to us. Do not hesitate to write me back to tell me more about your experience with our night staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I wish you a Happy New Year. Sincerely, Hélène Labbé, Executive Assistant

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Other web-users rate our hotel

  • 96 reviews 7/10 Location
  • 435 reviews 6.1/10 Room
  • 414 reviews 8.2/10 Service
  • 10 reviews 6.6/10 WiFi
  • 163 reviews 4.4/10 Comfort
  • 156 reviews 8.3/10 Pool
  • 104 reviews 4.3/10 Cleanliness
  • 94 reviews 5.3/10 Amenities

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