Hotel Mercure Créolia Saint Denis La Réunion

Hotel Mercure Créolia Saint Denis La Réunion 4 stars

Customer review rating (ALL Rating) 4.2/5 675 reviews

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Hotel location

Hotel Mercure Créolia Saint Denis La Réunion

14, rue du Stade Montgaillard

GPS:-20.901222, 55.467955

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le Kaloupilé Non contractual photo

Our accommodation(s)

Our fully renovated rooms are air-conditioned and have a direct telephone line, LCD flat-screen TV, safe, free Wi-Fi and a bathroom with hairdryer. For more comfort and services, why not try our new Privilege Room, designed to ensure your well-being?

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  675 reviews

TripAdvisor Rating  3.5/5  835 reviews

Bad located

Customer review rating 3.0/5

Tommy J. Couples - Confirmed reviews ALL

Did not get the booked room at arrival. At the departure they was going to charge me twice for a prepaid room.

Dear TOMMY J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Créolia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. An internal investigation has revealed that your first payment appeared as cancelled on our software. It happens sometimes with some credit cards with high security standards. We are sorry for the inconvenience caused. We are trying to find a solution to prevent this from happening again. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hélène Labbé, Executive assistant

Customer review rating 4.0/5

Luigi P. Business - Confirmed reviews ALL

Came for business, I had a comfortable stay as always

Dear Mr. P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Créolia Saint-Denis. It is always a pleasure to receive positive feedback. We apologize for the lack of hand soap. We ran out of stock due to the delay of our container, which was supposed to arrive weeks ago ! The boat has finally reached the port by the end of last week. Everything will be back in order for your next stay. We look forward to welcoming you again in August. Sincerely, Helene, Executive assistant

Excellent Service

Customer review rating 4.5/5

Kate O. Business - Confirmed reviews ALL

i would like to commend the hotel for the exceptional service provided by all the staff. Of particular note, Fanilo and Stephane who were on the front desk on Saturday 21 and Sunday 22 May. They were so very helpful and we were very grateful for their assistance.

Dear Kate O., We very much appreciate your comments regarding your stay at the hôtel Mercure Créolia. It is always a pleasure to receive positive feedback. For some unknown reason, your comment only reaches us today, but we will for sure pass your thanks to Fanilo and Stephane. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene, Executive Assistant

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I had a good stay in a recently renewed room

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I am a business traveller and the Hotel is for me nicely located. Food at dinner is good yet I found a strong quality decrease at breakfast. The rooms are OK equipped with the basic stuff. Lightning in the room should be improved, it is way to low.

Dear Mr. P., Thank you for having taken the time to share your experience at the Hôtel Mercure Créolia. Our staff at the reception were pleased to read your comments. It is always encouraging to receive positive feeback from our clients. However, we are surprised by your comment about our breakfast, as we mainly have changed the presentation compared to pre-Covid time. Without taking to much of your time, could you please tell us more precisely what should be improved and how, according to you. Your feedback is precious, as we strive to continuously improve the quality of our services. To answer your question, as a platinum client, we offered you an upgrade during your last stay, but you could also have asked for a free early check-in or late check-out. In such case, we will do our best to satisfy your demand depending on our availability. For your information, we have already fully renovated 60 out of our 108 rooms, in which the lightning has been improved and more sockets have been added. The remaining rooms will be done by the end of the year. We would be glad to make you discover one of them during your next stay, so that you can appreciate the change. We hope your next visit will be even more pleasant as the previous one. Sincerely, Hélène Labbé, Executive assistant

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Other web-users rate our hotel

  • 83 reviews 7.6/10 Location
  • 401 reviews 6/10 Room
  • 379 reviews 8.6/10 Service
  • 7 reviews 3.6/10 WiFi
  • 158 reviews 4.7/10 Comfort
  • 148 reviews 8.2/10 Pool
  • 118 reviews 5.6/10 Vibe
  • 97 reviews 5.1/10 Amenities

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