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Hotel Mercure Créolia Saint Denis La Réunion 4 stars

Customer review rating 4.1/5 2,345 reviews

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Hotel Mercure Créolia Saint Denis La Réunion
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+ 19 Services
Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • ROLAND-GARROS GILLOT
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel Mercure Créolia Saint Denis La Réunion

14, rue du Stade Montgaillard
97400 saint denis de la reunion
reunion

Tel: +262262942626

Fax: (+262)2/62942727

Check-in from 14h00

Check out up to 11h00

  • ROLAND GARROS :  11 et 14 CES MONTGAILLARD

  • By plane

    ROLAND-GARROS GILLOT At 7km / 4.38 miles - Shuttle free

  • By helicopter

    ROLAND GARROS At 7km / 4.38 miles

GPS :-20.901222, 55.467955

Our accommodation(s)

Our fully renovated rooms are air-conditioned and have a direct telephone line, LCD flat-screen TV, safe, free Wi-Fi and a bathroom with hairdryer. For more comfort and services, why not try our new Privilege Room, designed to ensure your well-being?

Our restaurants and bars

Le Kaloupilé

Type of cuisine: French

La Varangue

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 270

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Hotel Mercure Créolia Saint Denis La Réunion

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,345 reviews

TripAdvisor Rating 3.5/5

811 reviews

Very helpful staff

Customer review rating 4.0/5

Customer M. Families - 21/08/2021 Confirmed reviews ALL

I had to stay one night and there was a change in my plans which the staff efficiently arranged

Dear Laetitia C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Créolia. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the absence of staff at the bar during your stay, I transmitted your comment to our Food and Beverage Manager, so that it does not happen again. Concerning the view, the higher, the better. Please specify your wish to have a room on the 3rd or 4th floor when booking next time. Depending on our occupancy, we will do our best to satisfy your demand. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Hélène Labbé, Executive assistant

Great staff and beautiful hotel!

Customer review rating 4.5/5

Vatanak Families - 19/07/2021 Confirmed reviews ALL

Very helpful staff and nice hotel. The rooms are clean although a little old but on the overall, the hotel is very beautiful, it has a magnificent view of the ocean from the pool and the restaurant is very good!

Great hotel, staff, and restaurant.

Customer review rating 4.0/5

Anonymous Friends - 19/01/2021 Confirmed reviews ALL

The hotel provided us a very nice stay for two nights. The room was comfortable and clean, as well as equipped with a very nice bathroom. The restaurant was fantastic and had great and affordable choices, so good we ate there both nights. Staff was very helpful and nice and the pool was also superb. The only downside of this hotel would be the damp, humid hallways. This may be more eco friendly, so it is understood, but the hallways going to rooms were not air conditioned, so a bit uncomfortable, but it was not a big downside.

Customer review rating 3.5/5

Anonymous Business - 25/12/2020 Confirmed reviews ALL

Bel hotel ,

Chère Madame M., Nous sommes ravis que votre séjour au Mercure Créolia se soit bien passé et vous remercions d'avoir pris le temps de nous l'écrire. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement et vous souhaitons de très belles fêtes de fin d'année. Bien cordialement, Hélène Labbé, Assistante de direction

Disappointing Mercure hotel

Customer review rating 1.0/5

Philippe J. Business - 12/12/2020 Confirmed reviews ALL

While the lobby and the courthouse with the pool are smart and quite pleasant, rooms are very small and sad with a bathroom that is even smaller, old-fashioned and pathetic. It looks like a 70s Ibis.... Good restaurant yet expensive as all restaurants in La Reunion.

Dear Mister J., Thank you for taking the time to tell us about your experience at Hôtel Mercure Creolia. We are sorry that your experience did not meet your expectations. After having refurbished the lobby and the restaurant in 2019, renovation work is underway at the 3rd and 4th floors of the hotel. Thus 40 brand-new rooms and bathrooms will be available by the end of the year. We look forward to making you discover one of them during your next stay and to collecting your feedback. We appreciate your sharing your concerns, and it is our hope that next time you will fully enjoy your stay. Sincerely, Hélène Labbé, Executive Assistant

Thank you to the greatest team !

TripAdvisor rating 5.0/5

gregorydZ3456OI 26/10/2020 TripAdvisor review

Excellent stay to Mercure Creolia in Saint Denis La Réunion. staff is unbelievable ! Great service from the front desk - special thanks to Fleur, Fanilo, Virginie and the restaurant and bar as well. Everyone was fantastic to accommodate our stay despite my travelling context situation. Well done ! keep maintaining it !

Dear Gregory, Thank you so much for your kind comment ! We have shared your message with our team. It was a pleasure to welcome you in Mercure Creolia Hotel. We hope to see you again as soon as possible. Best regards, Helene, Executive assistant

Great view overlooking St Denis and the Indian ocean !

Customer review rating 4.5/5

Anonymous Families - 25/02/2020 Confirmed reviews ALL

Very friendly and customer-focused staff. Great pool and nice restaurant alongside. The rooms are comfortable, well maintained and well serviced though the hairdryer and the trouser press show the age of the hotel. Overall, a great place to stay.

Dear GEOFFREY T., Thank you very much for your good comments, especially on our swimming pool (one of the largest in Reunion), our restaurant, our rooms and our breathtaking view of the capital and the Indian Ocean. We are happy to know that you enjoyed your stay with us as well as the professionalism of our teams. We hope to see you again in our hotel very soon. Best regards, The Mercure Créolia team.

Well located for the Airport

Customer review rating 2.5/5

James D. C. Couples - 18/02/2020 Confirmed reviews ALL

Not the best with Accor. Air conditioning in the room was not very good. There was a lot of noise from the next door Air Con unit which was bolted to the wall of our room!! Food overcooked

Dear Sir, Thank you for taking the time to tell us about your experience at Mercure Créolia. I am sorry that your experience did not meet your expectations. I will immediately transfer your comment to our technical team regarding the air conditioner, as we are currently replacing some aging equipments. For your information, after having renovated the lobby and the restaurant of the hotel last year, we have started the second phase of our renovation plan relating to the rooms. We already have two brand new rooms available. We could make you visit one of them during your next stay if you want. Could you tell me more about the dish which was overcooked ? We strive to provide quality cooking, which is usually much appreciated by our clients. I will talk about your experience with our Chef. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hélène L., Executive Assistant
Customer review rating 3.5/5

Luigi P. Business - 12/01/2020 Confirmed reviews ALL

In general as good as always but a few things that did not work: the soap dispenser of the shower was broken, the light of the balcony did not work properly and the flooring of the balcony was very dirty and in very bad conditions.

Dear LUIGI P., Thank you for taking the time to write to us following your stay at the Mercure Créolia. We note with pleasure that you enjoyed your stay as a whole. Since 2019, we have started a major renovation project (hall, bar, restaurant, fitness room and bedroom). Today we have reached 50% of our objectives and in a while we will start the last part of our project with the total renovation of the rooms. Regarding the light and the soap dispenser in the room, we have already informed our maintenance manager. Again, we thank you for your comment and hope to welcome you again soon. Best regards, The Mercure Créolia team.

Super !

Customer review rating 5.0/5

Anonymous Families - 08/01/2020 Confirmed reviews ALL

Super !

Dear Michael L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Créolia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, The Mercure Creolia team.

Awesome hotel staff

Customer review rating 5.0/5

Dan Solo - 21/12/2019 Confirmed reviews ALL

Loved staying at the Mercure Creole in Reuniin. The staff are super amazing and super helpful, the swimming pool is fantastic, the room wss incredible. I loved the atmosphere too

Dear Dan M., Thank you for taking the time to write to us following your stay at the Mercure Créolia. We note with pleasure that you enjoyed your stay with us, the professionalism of our teams, our swimming pool, your room as well as the atmosphere of our establishment. Thank you for your compliments, they will be shared with great pleasure with the whole team. Again, we thank you for your comment and hope to welcome you again soon. Very cordially, The Mercure Créolia team.

Perfect!

Customer review rating 4.5/5

Luigi P. Business - 16/12/2019 Confirmed reviews ALL

I have been upgraded to a suite and this was the very first time for me at Creolia. As usual I have appreciated the whole experience.

Dear LUIGI P., Thank you for taking the time to write to us following your stay at the Mercure Créolia. We are pleased to note that you enjoyed your upgrade as well as your entire stay. Again, we thank you for your comment and hope to welcome you again soon. Sincerely, The Mercure Créolia team.

A comfortable abode with stunning views

Customer review rating 4.0/5

Patrick C. Business - 14/12/2019 Confirmed reviews ALL

Arrival was unpleasant. I had reserved a room with a double bed, but was given a room with two singles and ... a perfect view of a wall. Although I am a Silver member of the Accor Club, no welcome drink was offered. Nonetheless, after some discussion a better - more reasonable - room was found. Superb breakfast buffet and very kind personnel quickly helped forget that rough introduction to the Créolia.

Dear Patrick C., Thank you for taking the time to post your comments relating to your recent stay with us. And thank you so much for your beautiful comments about our stunning view of the ocean and the capital, our superb breakfast, as well as the professionalism of our teams. We are happy to read that our reception teams were able to resolve your problem. We are pleased to know that you mostly enjoyed your stay with us and we hope to see you again in our hotel. Best Regards, The Mercure Créolia team.

Bad service

TripAdvisor rating 1.0/5

407tomomi Business - 01/12/2019 TripAdvisor review

We have expected to have a great service with is required of titre MERCURE groupe We are not satisfied with their service There is no electricity when I have to go down by the lift which is out of service There was no internet when I needed When we have had the problem of the room which is situated by the under constriction which has started from 7 am we complained to the service and require to do something or change the room They can not propose anything We think we will never stay at this hotel with this price not value with 4 stars hotel

Dear client, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Créolia. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. During your stay, there was indeed a general power cut in our quarter by EDF (the French electricity supplier), which has caused the breakdown of our lifts and of our internet equipment. Our generator took over in a few seconds, but then we had no other choice than wait until our Internet modem restarts. Rest assured that we are taking the appropriate measures to reduce as much as possible the inconvenience caused in such cases. We are looking forward to welcoming you again at Mercure Creolia. Please do not hesitate to contact me during your next visit. Sincerely, Hélène Labbé (helene.labbe@exsel.re)
Customer review rating 3.0/5

C. Families - 10/11/2019 Confirmed reviews ALL

It was a good experience though service not too good by the staff

Dear Madam, Thank you for taking the time to tell us about your experience in our hotel. I am sorry that it did not meet your expectations. Could you tell me more about the service by our staff? Here is my email address : he… Feel free to write me to tell us how we could improve the quality of our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hélène L., Direction Assistant

Upgrade appreciated

Customer review rating 4.5/5

Peter Solo - 16/10/2019 Confirmed reviews ALL

Very helpful staff. If you need shuttle bus pick-up at the airport you will need to book beforehand (I didn't see any detailed information about the shuttle bus on the website). Shuttle bus hours are limited ... but I was able to catch a local bus (very close to hotel) as needed. The downside of the local bus is that it takes 30 mins or more to get to and from the centre of town. The transit shower was much appreciated. However, the liquid soap dispenser was empty. I understand renovations are planned so shower comment below may be only temporarily relevant. ROOMS Good shelf space. Tissues replenished regularly. FIRST ROOM Shower would be a challenge for anyone who is not reasonably slim. SECOND ROOM (Upgraded as gold member when it became available). Good kettle: did not need 0.5L minimum water ... saved electricity. Very early (outside normal hours) breakfast arranged on a morning when I needed to leave early.

SYMPATHIQUE

Customer review rating 4.0/5

Stephan Solo - 02/10/2019 Confirmed reviews ALL

TRES AGREABLE.

Cher Monsieur V., Nous vous remercions d’avoir pris le temps de nous écrire et de répondre à notre questionnaire à la suite de votre séjour au Mercure Créolia. De nouveau, nous vous remercions pour votre commentaire et espérons vous accueillir à nouveau très prochainement. Cordialement, Toute l'équipe du Mercure Créolia.

Not worth the price - rooms old and smelly

Customer review rating 1.5/5

Anne Families - 28/06/2019 Confirmed reviews ALL

We arrived around 11pm. The person at the desk was not very welcoming. We got a voucher for a free welcome drink, but the bar was closed (on a Friday night). We booked 2 rooms. One room was in a "basement" area. The other was on the first floor overlooking a parking. We selected Standard Rooms at a cost €149 per room. The rooms were smelly (humid, old smell). Not impressed at all. Not worth the money ! We left early the next morning after breakfast. Breakfast was good. 25 years ago we had our honeymoon at this hotel.... sadly it is not what it used to be.

Dear Mrs William R., Thank you for taking the time to post your detailed comments relating to your recent stay with us. And thank you so much for your comment about our breakfast. We are always disappointed to hear when somebody has a negative experience with us. It is unfortunate that you chose not to address the details of your frustration directly with the hotel during your stay, as we would have been able to try and remedy the situation directly for you. Regarding the closure of our bar, we are sorry for this incident because our bar closes its doors from 11:30 pm. We have already seen with the manager of the restaurant / bar so that it does not happen again. About our rooms, you are absolutely right and we have already expected a total renovation plan for 2019. Once again, thank you for taking the time to leave your feedback. We hope to welcome you again in optimal conditions, to make you discover our new rooms.. Best Regards, Management Assistant, Justine DB

Enjoyable stay, except for the restaurant

TripAdvisor rating 4.0/5

MarkS127 Couples - 26/12/2017 TripAdvisor review

Our room was nice and the view was great. Location is wonderful. When we dined at the hotel restaurant, however, there was a band playing in the adjacent banquet area (both outdoors) and it was extremely loud and the play was very amateurish. The food was very tasty and well presented, but the music ruined our dinner. Also, we ordered two glasses of wine, but 10 minutes passed and they didn't come, so we reminded the waiter. Another 10 minutes passed, they still didn't come (we almost finished eating), so we reminded the waiter again, and they finally came. As we were afraid of, he put three pairs (six glasses) on our bill! He took out one pair, but refused to take the second pair, off the bill, for some unknown reason (he didn't say anything, just refused). Finally, the manager came and corrected the bill. Not a very fun experience.

Dear Mark, Thank you so much for your great comments, especially on our rooms and location. We also appreciate your constructive feedback regarding the restaurant ! And we are sorry about what happened with your order. Please accept our apology for the inconvenience and be sur that will not happen again. Thank you also for your highlight about the music; We are definitely looking into this for improvement. We are pleased to know that you mostly enjoyed your stay with us and we hope to see you again in our hotel. Best Regards, Anaïs D. Quality Manager

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