Hotel Mercure Créolia Saint Denis La Réunion 4 stars

Excellent stay to Mercure Creolia in Saint Denis La Réunion. staff is unbelievable ! Great service from the front desk - special thanks to Fleur, Fanilo, Virginie and the restaurant and bar as well. Everyone was fantastic to accommodate our stay despite my travelling context situation. Well done ! keep maintaining it !

Very friendly and customer-focused staff. Great pool and nice restaurant alongside. The rooms are comfortable, well maintained and well serviced though the hairdryer and the trouser press show the age of the hotel. Overall, a great place to stay.

Not the best with Accor. Air conditioning in the room was not very good. There was a lot of noise from the next door Air Con unit which was bolted to the wall of our room!! Food overcooked

In general as good as always but a few things that did not work: the soap dispenser of the shower was broken, the light of the balcony did not work properly and the flooring of the balcony was very dirty and in very bad conditions.

Super !

Loved staying at the Mercure Creole in Reuniin. The staff are super amazing and super helpful, the swimming pool is fantastic, the room wss incredible. I loved the atmosphere too

I have been upgraded to a suite and this was the very first time for me at Creolia. As usual I have appreciated the whole experience.

Arrival was unpleasant. I had reserved a room with a double bed, but was given a room with two singles and ... a perfect view of a wall. Although I am a Silver member of the Accor Club, no welcome drink was offered. Nonetheless, after some discussion a better - more reasonable - room was found. Superb breakfast buffet and very kind personnel quickly helped forget that rough introduction to the Créolia.

We have expected to have a great service with is required of titre MERCURE groupe We are not satisfied with their service There is no electricity when I have to go down by the lift which is out of service There was no internet when I needed When we have had the problem of the room which is situated by the under constriction which has started from 7 am we complained to the service and require to do something or change the room They can not propose anything We think we will never stay at this hotel with this price not value with 4 stars hotel

It was a good experience though service not too good by the staff

Very helpful staff. If you need shuttle bus pick-up at the airport you will need to book beforehand (I didn't see any detailed information about the shuttle bus on the website). Shuttle bus hours are limited ... but I was able to catch a local bus (very close to hotel) as needed. The downside of the local bus is that it takes 30 mins or more to get to and from the centre of town. The transit shower was much appreciated. However, the liquid soap dispenser was empty. I understand renovations are planned so shower comment below may be only temporarily relevant. ROOMS Good shelf space. Tissues replenished regularly. FIRST ROOM Shower would be a challenge for anyone who is not reasonably slim. SECOND ROOM (Upgraded as gold member when it became available). Good kettle: did not need 0.5L minimum water ... saved electricity. Very early (outside normal hours) breakfast arranged on a morning when I needed to leave early.

TRES AGREABLE.

We arrived around 11pm. The person at the desk was not very welcoming. We got a voucher for a free welcome drink, but the bar was closed (on a Friday night). We booked 2 rooms. One room was in a "basement" area. The other was on the first floor overlooking a parking. We selected Standard Rooms at a cost €149 per room. The rooms were smelly (humid, old smell). Not impressed at all. Not worth the money ! We left early the next morning after breakfast. Breakfast was good. 25 years ago we had our honeymoon at this hotel.... sadly it is not what it used to be.

Our room was nice and the view was great. Location is wonderful. When we dined at the hotel restaurant, however, there was a band playing in the adjacent banquet area (both outdoors) and it was extremely loud and the play was very amateurish. The food was very tasty and well presented, but the music ruined our dinner. Also, we ordered two glasses of wine, but 10 minutes passed and they didn't come, so we reminded the waiter. Another 10 minutes passed, they still didn't come (we almost finished eating), so we reminded the waiter again, and they finally came. As we were afraid of, he put three pairs (six glasses) on our bill! He took out one pair, but refused to take the second pair, off the bill, for some unknown reason (he didn't say anything, just refused). Finally, the manager came and corrected the bill. Not a very fun experience.