Sofitel Winter Palace Luxor 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 272 件のレビュー

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Sofitel Winter Palace Luxor - Image 1
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Corniche el Nile street, Luxor, 11 432 ルクソール, エジプト

説明

ホテルのその他の情報

  • 誰もが知っているツタンカーメンの墓の発見が発表された場所

  • ナイル川岸に位置し、ルクソール神殿から5分の場所

  • 植物園オアシスを見下ろすリゾートスタイルの宮殿

  • 朝食、ナイル川のフェルッカ・クルーズなど、一生に一度の体験

  • ビクトリアンラウンジでしか体験できない独自のアフタヌーンティー

当ホテルの客室

ホテル所在地

Sofitel Winter Palace Luxor

Corniche el Nile street, Luxor
11 432 ルクソール
エジプト

GPS:25.6965, 32.63737

電話番号
ファックス +20 95 2374087

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  272 件のレビュー

トリップアドバイザーの評価  4.6/5  3,450 件のレビュー

Not as 'refined' as advertised but willing to work on it.

トリップアドバイザーの評価 3.0/5

Cheryl L トリップアドバイザー認証口コミ

This review is a modified version of what I wrote in December, following my High Tea experience at the Winter Palace. Below you will see my original review and then what I have added to it in response to the interaction with Wassem, customer service manager below that. ------------------------------------------------------------------------------------------------------------------- This is exactly what I fed-back to the establishment; Dear Sofitel Winter Palace I am writing to provide feedback on a rather disappointing high tea we have just experienced with you. As part of our Christmas Day celebrations, myself and my two daughters decided to spend a few hours experiencing what we imagined your establishment was famed for: quality and sophistication. Whilst the architecture, gardens and interior decor certainly lived up to this and the sandwiches were good, the desserts were awfully poor quality. We could find nothing ‘refined’, as advertised, in the artificial cream which filled the tartlets and which accompanied the scone nor the ‘jam’ which was a low grade, excessively sugary blend, totally void of real fruit. I am sorry to say that I will be reviewing your provision online, as I have presented it to you here and will not be recommending this as an experience. Customers expect a great deal more in terms of quality produce and sophistication: most of that provided as ‘high tea’ at the Sofitel Winter Palace simply fell spectacularly short. Regards ------------------------------------------------------------------------------------------- Following my review, Wassem the customer service manager contacted me by telephone and we were able to chat over the situation. It is rare that a hotel takes responsibility like this. I think many just want you to hide with embarrassment. However, Wassem explained that they had discussed the review at manager level and wanted to take on board, and action the feedback. She invited us back for another High Tea. Unfortunately, we were heading to Aswan so could not re-visit the Winter Palace. Wassem suggested we experience the High Tea at the Old Cataract. She arranged that for us and we spent a few hours soaking in the atmosphere and the fabulous food there. When I say that it was nothing short of splendid, I truly mean that, as measured against a European standard. I will not fully review the Old Cataract here. I contacted Wassem again to thank her for showing us the quality that the Sofitel can attain. At that time, she asked, respectfully, if I would consider changing or removing the review of the Winter Palace. I replied that I would not delete the review or change my rating (as the experience was not a great one) but that I would modify it to include detail of the customer service follow up as this was superb and only fair that I comment on that. Done!

Terrible food over priced

トリップアドバイザーの評価 3.0/5

CharlotteW9999 トリップアドバイザー認証口コミ

Fabulous building and beautiful gardens, very christmasy with everything lit up. This is well worth a visit, however, the drinks are very expensive and the food in the Russian 1886 was again very expensive and the food was poor and not French, the starter the fish soup was delicious however everything else the pigeon and shrimp the red mullet was awful, the apple tart desert was ok. Service is good it is a shame they do not have a good French chef. Overpriced and not worth it, have a look around and then eat elsewhere.

Amazing stay, highly recommend. Thank you to all the staff!

トリップアドバイザーの評価 5.0/5

Shannon N トリップアドバイザー認証口コミ

Amazing, the staff, quality of rooms, amenities (GORGEOUS gardens) all made the stay truly wonderful. We did half board including hotel bbq and breakfast and the New Year’s Eve gala - highly recommend and thank you to all the staff for making it so special. Thank you to the bartender and chef as well running the breakfast.

Dear Valued Guest, Bonjour Thank you for your interest in Sofitel Winter Palace Luxor and we are delighted hosting you with us. We are indeed very pleased on the way you describe your experience at the hotel, and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests. Thank you so much for your valuable recommendation and we hope your next visit will be as pleasant as previous one. With best regards, Wessam Farah Guest Experience Manager

Great stay at the Winter Palace

トリップアドバイザーの評価 5.0/5

Virginia W トリップアドバイザー認証口コミ

We stayed in the Winter Palace Hotel for 2 nights during our tour of Egypt with Djed Egypt Travel. The hotel is beautiful and elegant with warm and friendly staff. Our room overlooked the gardens and the pool area with beautiful lighting at night. We ate our first meal by the pool and the food was delicious. We also ate in the 1886 restaurant and it was a great experience. My meal was delicious but my husband's lagostino were tough. However, it didn't detract from our experience. We also had room service one night which was quite delicious. Our room was spacious with a balcony, large bathroom, and an honor bar. I'm sorry we missed the tour of this hotel which has so much history. Staying here was worth the splurge. We would definitely stay here again.

Dear Valued Guest, Bonjour Thank you for your interest in Sofitel Winter Palace Luxor and we are delighted hosting you with us. We are indeed very pleased on the way you describe your experience at the hotel, and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests. Thank you so much for your valuable recommendation and we hope your next visit will be as pleasant as previous one. With best regards, Wessam Farah Guest Experience Manager

Loved our stay here

トリップアドバイザーの評価 5.0/5

Melina O トリップアドバイザー認証口コミ

We had a really wonderful stay here. Everyone was sooo friendly. Room was spacious and had old world charm. The grounds were lovely. Good selections at the breakfast buffet. Service was prompt. Only minor issues we noted that cannot easily be changed due to the historic nature of the hotel: there is faint smell of cigar/cigarette smoke that probably came thru the ventilation system. (Also for those who are skin sensitive- the bath towels are a little scratchy.) Overall we loved our stay here.

Dear Valued Guest, Bonjour Thank you for your interest in Sofitel Winter Palace Luxor and we are delighted hosting you with us. We are indeed very pleased on the way you describe your experience at the hotel, and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests. Thank you so much for your valuable recommendation and we hope your next visit will be as pleasant as previous one. With best regards, Wessam Farah Guest Experience Manager

との提携 TripAdvisor

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