Sofitel Winter Palace Luxor 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 273 件のレビュー

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Sofitel Winter Palace Luxor - Image 1
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Corniche el Nile street, Luxor, 11 432 ルクソール, エジプト

説明

ホテルのその他の情報

  • 誰もが知っているツタンカーメンの墓の発見が発表された場所

  • ナイル川岸に位置し、ルクソール神殿から5分の場所

  • 植物園オアシスを見下ろすリゾートスタイルの宮殿

  • 朝食、ナイル川のフェルッカ・クルーズなど、一生に一度の体験

  • ビクトリアンラウンジでしか体験できない独自のアフタヌーンティー

当ホテルの客室

ホテル所在地

Sofitel Winter Palace Luxor

Corniche el Nile street, Luxor
11 432 ルクソール
エジプト

GPS:25.6965, 32.63737

電話番号
ファックス +20 95 2374087

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  273 件のレビュー

トリップアドバイザーの評価  4.6/5  3,452 件のレビュー

Not a 5 stars hotel

トリップアドバイザーの評価 2.0/5

Marie Therese B トリップアドバイザー認証口コミ

Unfortunately, my experience at the Winter Palace Luxor was very disappointing and far below what I would expect from a 5-star hotel. The breakfast experience was particularly poor. There were no accommodations for lactose-intolerant guests, and none of the ingredients were clearly labeled. This made it very confusing and stressful to know what was safe to eat, which is unacceptable for a hotel of this standard. The quality of the bakery items was also extremely disappointing. The bread and pastries were not fresh and tasted poor, and I would strongly suggest reconsidering the pastry chef or bakery standards. Cleanliness at the restaurant was another major issue. I encountered dirty cups and teapots, which seriously raises concerns about hygiene and attention to detail. Overall, the service, food quality, and cleanliness do not reflect a 5-star hotel in any way. Given the hotel’s reputation and pricing, this experience was genuinely surprising and disappointing. I would not recommend this hotel unless significant improvements are made.

Superb

トリップアドバイザーの評価 5.0/5

Rebecca G トリップアドバイザー認証口コミ

The opera suite is superb. Mohamed is lovely. Nothing too much and service. Five star! Will come again. Highly recommend

Not as 'refined' as advertised but willing to work on it.

トリップアドバイザーの評価 3.0/5

Cheryl L トリップアドバイザー認証口コミ

This review is a modified version of what I wrote in December, following my High Tea experience at the Winter Palace. Below you will see my original review and then what I have added to it in response to the interaction with Wassem, customer service manager below that. ------------------------------------------------------------------------------------------------------------------- This is exactly what I fed-back to the establishment; Dear Sofitel Winter Palace I am writing to provide feedback on a rather disappointing high tea we have just experienced with you. As part of our Christmas Day celebrations, myself and my two daughters decided to spend a few hours experiencing what we imagined your establishment was famed for: quality and sophistication. Whilst the architecture, gardens and interior decor certainly lived up to this and the sandwiches were good, the desserts were awfully poor quality. We could find nothing ‘refined’, as advertised, in the artificial cream which filled the tartlets and which accompanied the scone nor the ‘jam’ which was a low grade, excessively sugary blend, totally void of real fruit. I am sorry to say that I will be reviewing your provision online, as I have presented it to you here and will not be recommending this as an experience. Customers expect a great deal more in terms of quality produce and sophistication: most of that provided as ‘high tea’ at the Sofitel Winter Palace simply fell spectacularly short. Regards ------------------------------------------------------------------------------------------- Following my review, Wassem the customer service manager contacted me by telephone and we were able to chat over the situation. It is rare that a hotel takes responsibility like this. I think many just want you to hide with embarrassment. However, Wassem explained that they had discussed the review at manager level and wanted to take on board, and action the feedback. She invited us back for another High Tea. Unfortunately, we were heading to Aswan so could not re-visit the Winter Palace. Wassem suggested we experience the High Tea at the Old Cataract. She arranged that for us and we spent a few hours soaking in the atmosphere and the fabulous food there. When I say that it was nothing short of splendid, I truly mean that, as measured against a European standard. I will not fully review the Old Cataract here. I contacted Wassem again to thank her for showing us the quality that the Sofitel can attain. At that time, she asked, respectfully, if I would consider changing or removing the review of the Winter Palace. I replied that I would not delete the review or change my rating (as the experience was not a great one) but that I would modify it to include detail of the customer service follow up as this was superb and only fair that I comment on that. Done!

Terrible food over priced

トリップアドバイザーの評価 3.0/5

CharlotteW9999 トリップアドバイザー認証口コミ

Fabulous building and beautiful gardens, very christmasy with everything lit up. This is well worth a visit, however, the drinks are very expensive and the food in the Russian 1886 was again very expensive and the food was poor and not French, the starter the fish soup was delicious however everything else the pigeon and shrimp the red mullet was awful, the apple tart desert was ok. Service is good it is a shame they do not have a good French chef. Overpriced and not worth it, have a look around and then eat elsewhere.

Amazing stay, highly recommend. Thank you to all the staff!

トリップアドバイザーの評価 5.0/5

Shannon N トリップアドバイザー認証口コミ

Amazing, the staff, quality of rooms, amenities (GORGEOUS gardens) all made the stay truly wonderful. We did half board including hotel bbq and breakfast and the New Year’s Eve gala - highly recommend and thank you to all the staff for making it so special. Thank you to the bartender and chef as well running the breakfast.

Dear Valued Guest, Bonjour Thank you for your interest in Sofitel Winter Palace Luxor and we are delighted hosting you with us. We are indeed very pleased on the way you describe your experience at the hotel, and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests. Thank you so much for your valuable recommendation and we hope your next visit will be as pleasant as previous one. With best regards, Wessam Farah Guest Experience Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。