Mercure Hotel Hamburg am Volkspark 4 stars

Customer review rating (ALL Rating) 4.4/5 1,792 reviews

Best price
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Mercure Hotel Hamburg am Volkspark - Image 1
Mercure Hotel Hamburg am Volkspark - Image 2
Mercure Hotel Hamburg am Volkspark - Image 3
Mercure Hotel Hamburg am Volkspark - Image 4
Albert Einstein Ring 2, 22761 HAMBURG, Germany

Description

Hotel extras

  • We look forward to welcoming you to our restaurant & ARENA hotel bar

  • A 20-minute walk from Volksparkstadion (HSV) and BARCLAYS Arena

  • Parking E13 Euro per day in the garage, limited availability/EV charging points 100 m away.

  • 1 child under the age of 15 can stay free of charge in parents' room.

  • Bus 2, 3, & X3 in front of the hotel (Landungsbrücken/Alster/Hauptbahnhof & Altona/Hafencity)

Our accommodation(s)

Hotel location

Mercure Hotel Hamburg am Volkspark

Albert Einstein Ring 2
22761 HAMBURG
Germany

GPS:53.574836, 9.889451

Telephone
Fax +49 40 89952333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,792 reviews

TripAdvisor Rating  3.9/5  889 reviews

Not good, not bad

TripAdvisor rating 3.0/5

PlanetPassenger TripAdvisor review

Dated commercial hotel in bad need of a general update. Well located to reach the various areas of Hamburg. Rooms were comfortable and enough equipped. Impossible to connect personal devices to the smart TV (not that inportant by the way). Felt properly considered and received a good upgrade as an ALL ACCOR member.

Customer review rating 1.5/5

Mike E. Business - Confirmed reviews ALL

Hotel was not clean(my bed’s sheet was not clean and they have not changed it!)

Dear Mike E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg am Volkspark. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ihr Gastgeber Timo Esslinger

Fair hotel but rooms a little tired and worn

TripAdvisor rating 3.0/5

donalh2018 TripAdvisor review

The hotel allowed us a slightly earlier check in, which was much appreciated. The rooms are a little tired and old, my bathroom shower head holder was broken and the shower screen leaked resulting in a soaked bathroom floor. The laminate was peeling off behind the toilet, presumably because of the leaking shower screen. Bedroom window can be opened which was positive and the bed was comfortable although it is either made of foam or had a foam topper. I am not a fan of foam in beds as they hold body heat and become very hot and uncomfortable. I liked the park opposite and there are some usable supermarkets near by. Not a bad place by any means.

Customer review rating 5.0/5

Ariane B. Friends - Confirmed reviews ALL

Alles war super

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Gastgeber Timo Esslinger

Customer review rating 3.0/5

Scott D. Business - Confirmed reviews ALL

Everything was OK. However, the hotel felt a bit old and run down (furniture damaged in lobby, dirty carpets...). That said, the room was clean, quiet and comfortable. The breakfast was also very good.

Dear guest, Thank you for taking the time and trouble to complete a survey following your recent stay at Mercure Hotel Hamburg am Volkspark. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Mercure Hotel Hamburg am Volkspark in the near future. Yours sincerely, Ihr Gastgeber Timo Esslinger

In partnership with TripAdvisor

Other web-users rate our hotel

  • 682 reviews 8.5/10 Location
  • 1,264 reviews 6.2/10 Room
  • 1,077 reviews 8.9/10 Service
  • 16 reviews 8.9/10 WiFi
  • 798 reviews 8.6/10 Breakfast
  • 677 reviews 5.5/10 Comfort
  • 539 reviews 7.4/10 Cleanliness
  • 280 reviews 4.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.