Novotel Lake Crackenback Resort & Spa Hotel 4 stars

We recently stayed at Lake Crakenback for an anniversary. The apartment and view were lovely, and all the staff were friendly and attentive. Beautiful mountain/ river walks!

All the usual great parts to our stay with activities, great atmosphere both indoors and out.

4 nights with 3 days skiing at Thredbo. We ate at restaurant 3 nights and service was amazing. Big thanks Jess restaurant manager for making our dinners special! Food was amazing

Excellent, not long enough

Absolutely fantastic! All staff were amazing and very easy to deal with. Will definitely be coming back to stay!

Can't really describe much as most of the services and facilities we wanted to use were not available for use due to Covid. We stayed in an AVC property so it was as usual quite well kept. However, I have raised a note about a problem with the sldiing door to the linving room for several years now and it still has not been sorted. The LHS sliding door of the living room leading to the balcony is oversized and need to be cut down. The oversized door does not interlock with the fixed panel and as such does not seal allowing wind and air to enter the living room.

The resort itself is fantastic especially if you have kids and pretty good location for thredbo. The rooms need major renovations and we feel ripped off for how much we paid. The pictures are deceiving of the room so when we arrived we are expecting the best and were extremely let down. We didn’t even want our kids to play on the floor as it seemed old and dirty. The only positive for the rooms would be the size, the fireplace and the view. Also 99% of the staff are absolute gems and a assist to the business.

A beautiful holiday location for all seasons, lots to do, even in COVID times and mid-winter. Warm, well-equipped and comfy accommodation, extensive attractive grounds and lake with many walking paths. Close to Thredbo and Jindabyne. Good restaurant. Cheerful and helpful staff. We've now booked to return in Spring to experience a different season and explore the area more, having seen sunshine, snow and frozen lake, and rain!

Close to the Ski tube (5min drive), Apartments were spacious and comfortable with all the trimmings. The under floor heating and fire place ensured a relaxed atmosphere and the drying room/laundry made sure our boots were warm and dry each morning. I will stay here again.

We stayed for 1 week just as the travel laws were lifted and had a fabulous time. Social distancing was well observed with contact less check in and check out. The apartment was beautiful and spotless, everything you could want. Right on the lake to enjoy the beautiful winter sun with a tea and listen to the birds. Plenty of firewood for cosy family games nights and a spa bath to soothe away the aches from a day on the slopes. Highly recommended for a family getaway

Super relaxing, so thankful for the opportunity of this getaway during an uncertain year. As always, the accommodation was cosy, comfortable and had everything we needed. Beautiful surroundings. Delicious meal in cuisine restaurant. Staff were cheerful and helpful. Appreciated the contactless checkin/checkout. Looking forward to returning next year!

We had a wonderful 30th Wedding Anniversary, first time at this resort & we will be back. Would like to explore the walks more next time Re hygiene, due to the current situation, upon arrival to the room we found in a draw in the ensuite a plastic bag with small bottles of conditioner, obviously left there from previous guest. I took a photo but I cannot attach it.

Fantastic

We love this resort for our family. There is never a shortage of fun activities but also lots of good down time to relax. The accomodation is lovely and everyone is super friendly. Plus, my kids hold out for the fulll breakfast every morning! It’s one of their favourite parts of our stay

I stayed at Lake Crackenback for the Snowies Mountain Bike Festival - this time I brought the family to make a holiday of it. It's a great location, as there is so much the family can do while I'm out having fun on the bike.