Novotel Lake Crackenback Resort & Spa Hotel 4 stars

Customer review rating 4.5/5 427 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Lake Crackenback Resort & Spa
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Living area, full kitchen, satellite TV

  • 9-hole golf, fitness centre, pool, tennis, archery, disc golf, mountain bike and hiking trails

  • 15 minutes from Thredbo and Perisher skiing

  • Daytime café, à la carte dining with waterfront views

  • Flexible event spaces and corporate retreats

Services in the hotel and nearby

Check-in from 15h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Gift shop/newspaper shop
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • MassagePaying
  • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
  • Beach and water sportsPaying
  • Other sports activities
  • Skiing
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Novotel Lake Crackenback Resort & Spa

1650 Alpine Way
CRACKENBACK
2627
jindabyne
australia

Tel: +61264513000

Fax: (+61)2/64561008

Check-in from 15h00

Check out up to 10h00

  • By plane

    CANBERRA At 250km / 156.25 miles

  • By plane

    COOMA At 135km / 84.38 miles

  • By helicopter

    MONARO At 16km / 10 miles

GPS :-36.439917, 148.517944

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 Bedroom Apartment 1 Queen Bed

  • Max. number of persons: 2
  • Views: Lake View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Views: Lake View *

* Subject to availability

  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom Loft Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: 5
  • Views: Lake View *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom Apartment 1 Queen and 4 Single Beds

  • Max. number of persons: 6
  • Views: Lake View *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Satellite/cable colour TV
  • Direct dial telephone
Apartments

Our restaurants and bars

ALPINE LARDER

Type of cuisine: Cafe

The Alpine Larder provides honest country style service in a relaxed environment, whilst delivering wholesome, affordable comfort food that you simply can't resist.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUISINE ON LAKE CRACKENBACK

Type of cuisine: Regional

Cuisine on Lake Crackenback Restaurant and Bar promotes dining excellence offering classic cuisine using the best of local produce. Relax and enjoy the tranquil views of Lake Crackenback and the surrounding mountains. Bookings Essential.

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUISINE BAR

Non contractual photo

Before your meal, join us in the Cuisine Bar for our famous mountain cocktails, or try our selection of schnapps, cognacs, liqueurs, beers and wines from around the world. Cuisine Bar is open Thursday - Sunday 5.00pm - 10.00pm most weeks of the year.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 126

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Lake Crackenback Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

427 reviews

tripadvisor

TripAdvisor Rating 4.5/5

888 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Beautiful area

Customer review rating 4.5/5

Lina Families - 17/09/2020 Confirmed reviews ALL

The apartment was nice and Clean.Loving all the wild life and beautiful nature experiences.The activities around the resorts was good for family

Doing a good job with COVID

Customer review rating 4.5/5

Mike T. S. Friends - 14/09/2020 Confirmed reviews ALL

Lakeside waterfront 2 bedder. OK, yes, really quite expensive, but also quite nice. The restaurant breakfast was really good and COVID-SAFE, as was using The Larder, who do excellent pizzas. The only disappointing item was the lack of dry firewood and kindling. Our first night was great as they had set the fire, but from then on the fireplace was useless.

All bases covered

Customer review rating 4.5/5

Colin G. Friends - 13/09/2020 Confirmed reviews ALL

Our two groups of six in adjacent 3-bedroom apartments was very relaxing with all the comforts of home

Wonder Stay

Customer review rating 4.5/5

Frank Couples - 12/09/2020 Confirmed reviews ALL

A beautiful place to stay. A wonderful location and very peaceful. Staff were very helful.

Excellent stay in a surreal part of the country

Customer review rating 4.5/5

Brett R. Couples - 12/09/2020 Confirmed reviews ALL

Excellent Accor Vacation Club stay at the end of the snow season. Room fantastic with all the required comforts, including fireplace to warm the place up. Restaurant food was great, with friendly service. Pity gym and pool was closed and Larder dining was closed. Understand that hotel is exploiting COVID to renovate pool area, but believe gym should have been able to be open with appropriate sanitising element to meet COVID requirements. All in all, still an excellent stay in a surreal part of the country.

Relaxing short break

Customer review rating 4.5/5

Bel Couples - 07/09/2020 Confirmed reviews ALL

We recently stayed at Lake Crakenback for an anniversary. The apartment and view were lovely, and all the staff were friendly and attentive. Beautiful mountain/ river walks!

Love this place

Customer review rating 4.5/5

Michael M. Families - 06/09/2020 Confirmed reviews ALL

All the usual great parts to our stay with activities, great atmosphere both indoors and out.

Always good stay here

Customer review rating 4.5/5

Michelle Families - 06/09/2020 Confirmed reviews ALL

4 nights with 3 days skiing at Thredbo. We ate at restaurant 3 nights and service was amazing. Big thanks Jess restaurant manager for making our dinners special! Food was amazing

Beautiful property

Customer review rating 4.5/5

Elissa Families - 05/09/2020 Confirmed reviews ALL

Excellent, not long enough

Amazing!

Customer review rating 4.5/5

Kaitlyn Couples - 01/09/2020 Confirmed reviews ALL

Absolutely fantastic! All staff were amazing and very easy to deal with. Will definitely be coming back to stay!

Good Stay

Customer review rating 4.5/5

Ben Y. Families - 01/09/2020 Confirmed reviews ALL

Can't really describe much as most of the services and facilities we wanted to use were not available for use due to Covid. We stayed in an AVC property so it was as usual quite well kept. However, I have raised a note about a problem with the sldiing door to the linving room for several years now and it still has not been sorted. The LHS sliding door of the living room leading to the balcony is oversized and need to be cut down. The oversized door does not interlock with the fixed panel and as such does not seal allowing wind and air to enter the living room.

Lovely resort disappointing room

Customer review rating 4.5/5

Anonymous Families - 23/08/2020 Confirmed reviews ALL

The resort itself is fantastic especially if you have kids and pretty good location for thredbo. The rooms need major renovations and we feel ripped off for how much we paid. The pictures are deceiving of the room so when we arrived we are expecting the best and were extremely let down. We didn’t even want our kids to play on the floor as it seemed old and dirty. The only positive for the rooms would be the size, the fireplace and the view. Also 99% of the staff are absolute gems and a assist to the business.

Dear Oliver N., Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that I have passed your feedback onto our Management team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alicia Stratton Front Office Supervisor

Beautiful spot

Customer review rating 4.5/5

Alison Couples - 22/08/2020 Confirmed reviews ALL

A beautiful holiday location for all seasons, lots to do, even in COVID times and mid-winter. Warm, well-equipped and comfy accommodation, extensive attractive grounds and lake with many walking paths. Close to Thredbo and Jindabyne. Good restaurant. Cheerful and helpful staff. We've now booked to return in Spring to experience a different season and explore the area more, having seen sunshine, snow and frozen lake, and rain!

Dear David & Alison, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Great place for a family

TripAdvisor rating 4.5/5

MadMickey1977 17/07/2020 TripAdvisor review

Close to the Ski tube (5min drive), Apartments were spacious and comfortable with all the trimmings. The under floor heating and fire place ensured a relaxed atmosphere and the drying room/laundry made sure our boots were warm and dry each morning. I will stay here again.

Hi MadMickey1977, Thank you for taking the time to review your stay with us here at Lake Crackenback Resort and i am glad to see you had a great time! We look forward to welcoming you back soon! Regards,

Excellent socially distanced break from the monotonous

Customer review rating 4.5/5

Majella Families - 16/07/2020 Confirmed reviews ALL

We stayed for 1 week just as the travel laws were lifted and had a fabulous time. Social distancing was well observed with contact less check in and check out. The apartment was beautiful and spotless, everything you could want. Right on the lake to enjoy the beautiful winter sun with a tea and listen to the birds. Plenty of firewood for cosy family games nights and a spa bath to soothe away the aches from a day on the slopes. Highly recommended for a family getaway

Dear Majella, Thank you for taking the time to review your stay with us here at Lake Crackenaback Resort and Spa. I am glad to see that you had a great time with us. This has certainly been a challenging year for all of Australia so i am very happy to hear that the Resorts COVID-19 safety measures didn't detrimental to your stay. Thank you once again for your time and we look forward to welcoming you back in the not too distant future. Regards, Alex

Amazing as always

Customer review rating 4.5/5

Jo Families - 15/07/2020 Confirmed reviews ALL

Super relaxing, so thankful for the opportunity of this getaway during an uncertain year. As always, the accommodation was cosy, comfortable and had everything we needed. Beautiful surroundings. Delicious meal in cuisine restaurant. Staff were cheerful and helpful. Appreciated the contactless checkin/checkout. Looking forward to returning next year!

Dear Jo, We very much appreciate your review regarding your stay at Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback particularly this year where there has been so much uncertainty and change. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 4.5/5

Jennifer M. Couples - 12/07/2020 Confirmed reviews ALL

We had a wonderful 30th Wedding Anniversary, first time at this resort & we will be back. Would like to explore the walks more next time Re hygiene, due to the current situation, upon arrival to the room we found in a draw in the ensuite a plastic bag with small bottles of conditioner, obviously left there from previous guest. I took a photo but I cannot attach it.

Nice area

Customer review rating 4.5/5

Leesa T. Friends - 13/03/2020 Confirmed reviews ALL

Fantastic

Beautiful scenery, always tons to do

Customer review rating 4.5/5

Mandy P. Families - 09/03/2020 Confirmed reviews ALL

We love this resort for our family. There is never a shortage of fun activities but also lots of good down time to relax. The accomodation is lovely and everyone is super friendly. Plus, my kids hold out for the fulll breakfast every morning! It’s one of their favourite parts of our stay

Great location and facilities

Customer review rating 4.5/5

Chris Families - 08/03/2020 Confirmed reviews ALL

I stayed at Lake Crackenback for the Snowies Mountain Bike Festival - this time I brought the family to make a holiday of it. It's a great location, as there is so much the family can do while I'm out having fun on the bike.

Our most recent 20 reviews

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