Novotel Lake Crackenback Resort & Spa Hotel 4 stars

Had been really looking forward to staying at LCR as we have stayed there before and loved it. The weekend that my family stayed at the resort appeared to be a particularly busy weekend. Lots of families and a wedding / reception was held on our first day there (families associated with the wedding?). Both days we arrived in Cuisine restaurant for breakfast - it resembled 'pigs at a trough', despite my family arriving at different times during the breakfast period. People ploughing through each other to reach the breakfast stations, leaving mess everywhere without consideration for other patrons or resort staff who have to clean it up. Once I eventually got to get a plate of food, found no cutlery was available with which to eat. The family in the lakeside apartment above our apartment were somewhat noisy - screeching chair legs across the floor, loud conversations, screaming kids etc. Overall, LCR was beautiful and staff professional as per usual, however my family and I were unable to relax or enjoy our stay as much as I had hoped.

We had a good time at my brother in law’s wedding, beautiful place and great service

My family had spent last weekend in Lake Crackenback. We were not expecting to see snow this time of the year, specially when almost there were a lot of bushfires around NSW & Qld. I have been a Gold member of AccorVacation Club for 14 years, and my experiences with most if not all of my holidays were extremely relaxing. My adult kids have truly enjoyed all the free activities and amenities in Lake Crackenback. One thing I have regretted though, was I didn’t book my massage earlier on. It was fully booked when he arrived. Overall , it was amazing place to stay and we will definitely going back.

As a young new family we had a wonderful stay. The place it self is just breathtaking and all the hiking trails and things to do kept us very busy. The staff were very friendly and welcoming and the day spa was extremely relaxing. Would highly recommend!

Good accomodation (although noisy from neighbours above) Cuisine dinner great Cuisine breakfast just ok Alpine larder ok On site facilities good Have been going since resort opened - feel it is getting overdeveloped

We always enjoy our stay , possibly the only thing negative was we had to chase up some wood for fire , as it was cool in the room . Heaters not quite adequate. No wood at our unit. But it did not spoil our time there .

Great way to have a weekend of skiing with family. Very helpful ski hire staff. Access to Thredbo and the ski tube works really well. Good breakfast and option of take away evening meal works well

Staff are generally very helpful within limitations.

Always thoroughly enjoy it. Always experience friendly staff. Love the lakeside apartments and the breakfast buffet. Kids always pester us to do the resort activities when we are not on the snow.

I enjoyed the room the outlook and the facilities. I had one meal that was terrible at the main restaurant and service fluctuated from might to night. If you charge a premium you should deliver the same.

We have stayed at Lake Crackenback approx 7 times so we are very familiar with the resort

Nice resort that needs to remember that it is part of a chain. It profiteers during the winter months and does not allow Accor plus benefits to many areas. The cost per night is high for a "hotel" that does not do room service during your stay or have wifi available. It benefits by the fact that all the accomodation in the Snowy region have poor service and Australians are increasingly going overseas for ski holidays as no one is catering for a quality hotel experience in the region.

Easy to book, checkin and private and comfortable. Clean accommodation and facilities

always a pleasant and relaxing time in a glorious setting

A very enjoyable stay in spacious well equipped unit. Very good dining facilities on site for both breakfast and dinner. An excellent range of family activities available. Staff very friendly and accommodating.