Novotel Lake Crackenback Resort & Spa Hotel 4 stars

Name: Novotel Lake Crackenback Resort & Spa
Address: JINDABYNE, 2627, AUSTRALIA
Telephone: (+61)2/64513000
Rating: 4.5

4.5/5

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Novotel Lake Crackenback Resort & Spa Hotel

Hotel that makes every moment matter

Treat yourself to 4-star tranquility at Novotel Lake Crackenback Resort and Spa hotel, nestled in Thredbo Valley. Wake to sunrise over the Snowy Mountains and soak up the views from the balcony of your waterfront apartment. Relax in the spa, bushwalk, bike, or just curl up in front of your fireplace - the choices are endless at Novotel.

Hotel extras

Living area, full kitchen, satellite TV
9-hole golf, fitness centre, pool, tennis, archery, disc golf, mountain bike and hiking trails
15 minutes from Thredbo and Perisher skiing
Daytime café, à la carte dining with waterfront views
Flexible event spaces and corporate retreats

Services in the hotel and nearby

Check-in from 15h00

Check out up to 10h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areasWifi is available in Alpine Larder and Cuisine Restaurants
- WIFI access
Parking
- Public outdoor parking
- Bus/coach parking area
- Well-lit parking
Outdoor playground for children
100% non-smoking hotel
Languages spoken at the hotel
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- LATE CHECK-OUT UP TO 5PM (Paying)Extend your stay until 5PM to make the most out of your departure day. Remember Novotel offers this service for free on Sundays.
Gift shop/newspaper shop

Indoor heated pool
Fitness centre
Massage
Outdoor playground for children
Golf course 9 holes
Tennis
- Hard tennis court
- Outdoor tennis court
Beach and water sports
- Kayaking (Paying)
- Rafting (Paying)
Other sports activities
- Bike rack facilities
- Archery
- Badminton
- Basketball facilities
- Boules/petanque
- Jogging track
- Volley ball facilities
Skiing
- Snow Skiing
- Ski school facilities (Paying)
- Ski hire facilities
- Ski rack facilities (Paying)

Breakfast
3 restaurant(s)
1 bar(s)

3 meeting room(s)
Conventions hotel
Copy/print service available

Hotel location

Novotel Lake Crackenback Resort & Spa

1650 Alpine Way
CRACKENBACK
2627
jindabyne
australia

Tel: +61264513000

Fax: (+61)2/64561008

Contact email

Check-in from 15h00

Check out up to 10h00

By plane
CANBERRA At 250km / 156.25 miles
By plane
COOMA At 135km / 84.38 miles
By helicopter
MONARO At 16km / 10 miles

GPS :-36.439917, 148.517944

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Apartments (4)

1 Bedroom Apartment 1 Queen Bed

Max. number of persons: 2
Views: Lake side *
Most of the accommodation: FIREPLACE *

* Subject to availability

Coffee/tea making facilities
Satellite/cable colour TV
Iron
Direct dial telephone

2 Bedroom Apartment 1 Queen and 2 Single Beds

Max. number of persons: 4
Views: Lake side *

* Subject to availability

Coffee/tea making facilities
Satellite/cable colour TV
Iron
Direct dial telephone

2 Bedroom Loft Apartment 1 Queen and 2 Single Beds

Max. number of persons: 5
Views: Lake side *
Most of the accommodation: FIREPLACE *

* Subject to availability

Satellite/cable colour TV
Iron
Direct dial telephone

3 Bedroom Apartment 1 Queen and 4 Single Beds

Max. number of persons: 6
Views: Lake side *
Most of the accommodation: FIREPLACE *

* Subject to availability

Coffee/tea making facilities
Satellite/cable colour TV
Iron
Direct dial telephone

Our restaurants and bars

ALPINE LARDER

Type of cuisine: Cafe

The Alpine Larder provides honest country style service in a relaxed environment, whilst delivering wholesome, affordable comfort food that you simply can't resist.

Lunch

10:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

17:00 - 21:00

Mon
Tue
~~Wed~~
~~Thurs~~
Fri
Sat
Sun

CUISINE ON LAKE CRACKENBACK

Type of cuisine: Regional

Cuisine on Lake Crackenback Restaurant and Bar promotes dining excellence offering classic cuisine using the best of local produce. Relax and enjoy the tranquil views of Lake Crackenback and the surrounding mountains. Bookings Essential.

CUISINE ON LAKE CRACKENBACK

Type of cuisine: Regional

Dinner

18:00 - 21:00

~~Mon~~
~~Tue~~
Wed
Thurs
Fri
Sat
~~Sun~~

CUISINE BAR

Photo non contractuelle / Strictly non binding

Before your meal, join us in the Cuisine Bar for our famous mountain cocktails, or try our selection of schnapps, cognacs, liqueurs, beers and wines from around the world. Cuisine Bar is open Thursday - Sunday 5.00pm - 10.00pm most weeks of the year.

Dinner

~~Mon~~
~~Tue~~
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 3
Maximum size: 126 m²
Maximum capacity: 130 people
Maximum banquet capacity: 100 people

Find out more

Favourite holiday as always

Sharon Families - 19/02/2020 Confirmed reviews ALL

We stay in the lakeside cabins and love looking onto the lake. We have 6 kids and they can barely fit in all the things they want to do. They love the kayaks, pool, frisbee golf, normal golf, tennis and basketball. I like to curl up with a book on the balcony and occasionally throw chips or biscuits to the boys as they kayak past. We always go for a walk to and along Little Thredbo River and that is so picturesque and beautiful. Kangaroos hop around at dawn and dusk. Staff are very friendly and helpful. When we go in February, there is some maintenance around the property with drills and saws going, but that doesn't really bother us - maintenance needs to be done and February is the cheapest time for us to go there.

Unbelievable location with amazing natural beauty

Josh Friends - 13/02/2020 Confirmed reviews ALL

We had the most wonderful 5 days at Lake Crackenback. We were there primarily for a friends wedding but managed to also take in the abundance of activities and tranquil nature. Will absolutely be back.

Beautiful part of the world

Robyn Couples - 11/02/2020 Confirmed reviews ALL

We are repeat visitors to Lake Crackenback. We love the calm and quiet of the area, the beautiful scenery, the easy access to quality meals served by friendly staff.

Crackenback has something for everyone

Carolyn D. Families - 06/02/2020 Confirmed reviews ALL

Our stay was very pleasant with just a few minor drawbacks, our dishwasher broke and wasn't able to be repaired until the end of our stay. This was largely due I expect to a severe storm that came through just after our arrival and obviously staff had a lot of clearing of debris to attend to. Also the lock on the screen door to our apartment was broken and this caused problems as our 18month old grandson who could reach the door handle and escape.

Relaxing, beautiful location and lovely apartment.

J M. Families - 06/02/2020 Confirmed reviews ALL

We wished we stayed longer to use the facilities. The apartment was top quality and the outlook fantastic. The remote not working which meant we had no TV in the lounge-room for our whole visit was a drawback but it was only for a few days. Breakfast was really good. My only reservation is the lack of free WI-Fi in the apartments which we have come to expect of most accommodation over the world.

My favourite holiday spot

Anonymous Families - 04/02/2020 Confirmed reviews ALL

Enjoyably calm and exciting at same time.

Dear Navid, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor.

Our stayed was affected by the $10 resort pass holders

Anonymous Families - 20/01/2020 Confirmed reviews ALL

We have stayed at the resort virtually annually for over a decade. We come for the tranquility and the natural setting, the well-appointed and maintained lakeside apartments, and the excellent resort facilities. We often enjoy a meal at Cuisine and a massage at the Spa (although not this time due to a much shorter stay than usual). We have praised the resort to others and invited friends to holiday with us. We have so many wonderful memories. Unfortunately, our recent stays including the last one have been negatively impacted upon by the $10 pass holders. The influx of pass holders has meant far less tranquility and far more competition for resort facilities. This has been really disappointing. It seems strange that guests who pay hundreds of dollars a night to stay at the resort have to compete for resort services with passholders who pay just $10 a day to use the facilities. Next time we will avoid the Christmas/New Year period in the hope of avoiding too many passholders but the experience has left us wondering whether the resort is no longer the place for us.

Dear Allan, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have passed your feedback about the $10 Day Passes onto the Management team for review. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Alicia Stratton Front Office Supervisor

The family loved our stay.

Diana M. Families - 19/01/2020 Confirmed reviews ALL

We found our unit was very well presented. Could do with a fan for each room upstairs. The resort itself was much bigger than last time we stayed, this made it a bit crowded in the shared activities areas of the facility. I know we were there at a busy time but i think expansion in the shared areas would be needed. Also extra garbage runs as we found the outside bins overflowing. Overall everyone had a great short holiday break with you, your staff were very helpful and friendly. I haven't heard how you went in the bushfires we left just before they started closing roads. Hope everything is ok up there.

Dear Di, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your concern about the bush fires in our region. We have been very lucky and haven't been directly impacted by them. We did have a 2 week closure to ensure the safety of all our guests, but this was all very precautionary. We are back open and running as usual with some beautiful blue sky days, which we are all very much excited about. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Geoff S. Couples - 17/01/2020 Confirmed reviews ALL

Love our yearly visit to lake Crackenback do as much as you like or less as you like.

Dear Geoffrey & Julie, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Fabulous 60th birthday celebrations with my family and friends at Lake Crackenback

Trish Families - 13/01/2020 Confirmed reviews ALL

Everything from ensuring we had the accommodation we needed (some elderly, a baby, different family groups etc) to the amazing service and amenity that is on offer was outstanding. We had a BBQ on the Village green for 25 people, followed by cricket and Kubb... our Canadian friends loved it! We did a great ride up the Thredbo track and then back down - also spectacular. Golf was a great way for us all to stroll around having fun, being watched by brumbies and countless kangaroos and wallabies.

Dear Trish, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. I'm so glad to hear everything went well during your stay at Lake Crackenback Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Xmas at Crackenback

Trek816485 Family - 05/01/2020 TripAdvisor review

I have been in this part of the world many times throughout the winter but this was the first summer stay which was great. My wife and son thoroughly enjoyed the experience of living in nature and of course catching up with old friends.

Dear Trek816485, We very much appreciate you taking the time to share your recent experience at Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. Thank you again, and we hope to see you again soon for another great holiday. Kind regards, The Lake Crackenback Team

Absolutely awesome place summer or winter

Umesh Families - 02/01/2020 Confirmed reviews ALL

The resort was very beautiful. It lived upto our expectations we had from the pictures. The lake was very beautiful. And we had the best Gluten Free pizza in the Alpine Larder. The breakfast was very good too. The kids loved the various activities in the resort. The staff were very good.

Dear Umesh, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Nilesh Families - 02/01/2020 Confirmed reviews ALL

The location was great and gym, sauna and pool was good. I like the free activities like archery and Kayaking. The 9 hole golf course was a bit of a let down. I think more care needs to be put in to maintain the course.

Dear Nilesh P., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm sorry the golf course didn't meet your expectations, I have passed your feedback onto the Maintenance Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

A very enjoyable experience

Joanne M. Families - 02/01/2020 Confirmed reviews ALL

Very enjoyable

Dear Joanne, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Great location, a bit tired, terrible food

Chris Couples - 29/12/2019 Confirmed reviews ALL

Location great. Staff great. Facilities good. Room interiors very dated. Food in both restaurants was truly terrible.

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm sorry the restaurants didn't meet your expectations, I have passed your feedback onto our Food and Beveridge Manager. Thank you again for sharing your experience, and we hope to welcome you back to the resort again soon. Sincerely, Alicia Stratton Front Office Supervisor

Beautiful views, relaxing, plenty of activities

Andrew B. Families - 29/12/2019 Confirmed reviews ALL

Great 4 day short trip. Good food and activities and centrally located to Jindabyne and Thredbo.

Dear Andrew, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

A lovely weekend

Clare Families - 27/12/2019 Confirmed reviews ALL

We came to Lake Crackenback to celebrate our 40th wedding anniversary with our grownup children and their families. We had a fun weekend and enjoyed the space afforded to us in the accommodation we had booked.

Dear Roy & Clare, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Mountain escape

S H. Families - 12/12/2019 Confirmed reviews ALL

Relaxing, peaceful and we saw snow ( on December 1!)

Dear Suzanne, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. I'm so glad you got to see snow while you were here! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

very relaxing weekend

Vicki C. Couples - 11/12/2019 Confirmed reviews ALL

comfortable , relaxing, beautiful weather

Dear Vicki, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Fantastic

Sue F. Couples - 05/12/2019 Confirmed reviews ALL

Everything was great. Definitely come again

Dear Sue, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Our most recent 20 reviews

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Novotel Lake Crackenback Resort & Spa Hotel 4 stars

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Hotel extras