Novotel Lake Crackenback Resort & Spa Hotel 4 stars

The resort was lovely, and there were plenty of activities. The only downside was the service over breakfast which was below par, being tricky to attract attention and taking lengthy times to be served.

Accommodation was great. Activities lots of fun, especially the kayaking. Food at the Cuisine was awful. I ordered a prawn linguine. The prawns were not peeled, tastes dreadful, pasta was not cooked. My daughter’s snitzel was burnt. I raised my concerns to no avail.

Very beautiful environment with so many free events involved. It is excellent for a family to stay for a few days relax. Nice staffs in reception and restaurant. All facilities keep in well condition. We are all planning next visit.

The accommodation and resort facilities were excellent. As for the meals and in particular the restaurant, things could have been done better. We were astonished that despite us requesting upon our arrival, there were no times available at the restaurant at all for either breakfast or dinner throughout our stay. Yes, we understand the COVID restrictions but when collecting our meals, there were several tables available - all well distanced. All staff were friendly, polite and helpful and the cafe meals were great.

2 nights in summer

The resort is well kept and had so much to do for us all. We thoroughly enjoyed our stay there however the food options were poor. The restaurant food was sub standard and did not entice us to return there again. The alpine larder was the only option all other times and the wait for a coffee at morning tea time was ridiculous - each day. The staff were clearly under the pump and not coping with the capacity of the accommodation. they would do well to either put on more staff or consider adding another facility. In direct relation to our accommodation, we were very happy with everything but the beds. Even the children found them of poor quality, which was not usual as we are campers and used to roughing it! You could feel every spring. Not ideal when you are spending a day in physical activity and need a good nights rest!

satisfying, our family had really enjoyed the amenities around the premises

Lovely short break pre-Christmas. We loved the location of the resort and the activities.

Was a great stay, nice location, staff where super friendly and helpful.

We loved the relaxed atmosphere, the ease of getting around and the choice of free facilities. After a challenging year it was a very welcome break. The apartment we stayed in was in need of some updating, however. The bathrooms, in particular, were extremely 'tired'. Would definitely return though!

We stayed for three nights in a Lakeside apartment, ground floor, which would have been great if we were happy to get up at 5:45am like the 4 kids with pogo sticks in the apartment above us. Lol

Close to the Ski tube (5min drive), Apartments were spacious and comfortable with all the trimmings. The under floor heating and fire place ensured a relaxed atmosphere and the drying room/laundry made sure our boots were warm and dry each morning. I will stay here again.

I have been in this part of the world many times throughout the winter but this was the first summer stay which was great. My wife and son thoroughly enjoyed the experience of living in nature and of course catching up with old friends.

Nice resort that needs to remember that it is part of a chain. It profiteers during the winter months and does not allow Accor plus benefits to many areas. The cost per night is high for a "hotel" that does not do room service during your stay or have wifi available. It benefits by the fact that all the accomodation in the Snowy region have poor service and Australians are increasingly going overseas for ski holidays as no one is catering for a quality hotel experience in the region.

This is really beautiful part of Australia any time of the year and the L Crackenback resort lived up to expectations. Plenty of information prior to our arrival and a much appreciated phone call when we were late arriving due to bad weather. Wish we had stayed longer to enjoy all the facilities and great restaurant .