Novotel Lake Crackenback Resort & Spa

All hotels in JINDABYNE

Novotel Lake Crackenback Resort & Spa 4 stars

Customer review rating (ALL Rating) 4.4/5 76 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Living area, full kitchen, satellite TV

  • 9-hole golf, fitness centre, pool, tennis, archery, disc golf, mountain bike and hiking trails

  • 15 minutes from Thredbo and Perisher skiing

  • Daytime café, à la carte dining with waterfront views

  • Flexible event spaces and corporate retreats

Hotel location

Novotel Lake Crackenback Resort & Spa

1650 Alpine Way, CRACKENBACK
2627 JINDABYNE
Australia

Telephone +61 2 6451 3000

Fax +61 2 6456 1008

Contact email

  • By plane

    CANBERRA At 250km / 156.25 miles

  • By plane

    COOMA At 135km / 84.38 miles

  • By helicopter

    MONARO At 16km / 10 miles

GPS:-36.439917, 148.517944

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Lake Crackenback Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  76 reviews

TripAdvisor Rating  4.5/5  923 reviews

Customer review rating 4.5/5

Yvonne B. Couples - Confirmed reviews ALL

We stayed 7 days in a 1 bedroom. enjoyed the canoeing and golf etc but were disappointed that there were no stand up paddleboards this year also the pool and gym was only open at the weekend. Only a small thing and I was pleased to be able to come and our apartment was as usual nice but the balcony had grass growing from under the door. Maybe a spray with poison is recomended.

Relaxing stay

Customer review rating 5.0/5

E. Couples - Confirmed reviews ALL

Very relaxing looking out over the lake, ducks on the lake, kangaroos on the hillside. Breakfast and dinner in the restaurant was outstanding. The pizzas from the Alpine Ladder were the best we’ve ever had. Very relaxing break.

Love this area

Customer review rating 4.0/5

Lorraine Couples - Confirmed reviews ALL

Love staying here but feel our room needed a bit of a lift a bit tired looking

Facilities and overall experiance was great

Customer review rating 4.0/5

Lloyd W. Families - Confirmed reviews ALL

The location was very relaxing with plenty of activities.

Always enjoy our stay

Customer review rating 4.5/5

G. J. Families - Confirmed reviews ALL

The apartment was very comfortable. Although the balcony could have been clean. I would suggest an oven mitt be included with the kitchen items. A tea towel is not enough to remove hot items from the oven. There was no litter bin in the downstairs bathroom. The new fridge started to beep, supposedly needing a defrost, according to the Maintenance man. The settings on the fridge -16 freezer, were way too cold which could have caused the beeping as there was no ice in the freezer compartment. Really enjoyed the restaurant meal.

Beautiful location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The resort was lovely, and there were plenty of activities. The only downside was the service over breakfast which was below par, being tricky to attract attention and taking lengthy times to be served.

Dear Rebecca & Charlie, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass your comments about breakfast onto our F&B Manager for her review. Please accept my sincere apologies that the service didn't meet your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor Lake Crackenback Resort 02… (ext 4)

Loved our location on the lake

Customer review rating 3.5/5

Fiona Families - Confirmed reviews ALL

Accommodation was great. Activities lots of fun, especially the kayaking. Food at the Cuisine was awful. I ordered a prawn linguine. The prawns were not peeled, tastes dreadful, pasta was not cooked. My daughter’s snitzel was burnt. I raised my concerns to no avail.

Dear Fiona, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass your comments about Cuisine onto our F&B Manager for her review. Please accept my sincere apologies that your experience at the restaurant didn't meet your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor Lake Crackenback Resort 02… (ext 4)

Lovely Resort

Customer review rating 4.0/5

Yan Families - Confirmed reviews ALL

Very beautiful environment with so many free events involved. It is excellent for a family to stay for a few days relax. Nice staffs in reception and restaurant. All facilities keep in well condition. We are all planning next visit.

Dear Yan, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor Lake Crackenback Resort 02… (ext 4)

A relaxing stay but confusing.

Customer review rating 3.5/5

Wayne Couples - Confirmed reviews ALL

The accommodation and resort facilities were excellent. As for the meals and in particular the restaurant, things could have been done better. We were astonished that despite us requesting upon our arrival, there were no times available at the restaurant at all for either breakfast or dinner throughout our stay. Yes, we understand the COVID restrictions but when collecting our meals, there were several tables available - all well distanced. All staff were friendly, polite and helpful and the cafe meals were great.

Dear Wayne, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. I'm so happy to hear that up enjoyed the resort facilities. I do apologise that the experience in our restaurant wasn't what you had hoped for. We do appreciate that there were vacant tables at times throughout the breakfast and dinner seating times. We do have to honour our bookings in case the guests who have made a reservation do decide to arrive late. We have done our best through the restrictions to provide our guests with information about the resort prior to their arrival. I can see that our reservations team had emailed you a month prior to your arrival advising the need to make a reservation for breakfast, we also send out a pre-arrival email one week prior to you arrival date which also has information about booking both breakfast and dinner, as well as our front office staff calling you a few days before you arrival to ensure you are all sorted. Again, I do apologise that we couldn't accommodate your requests when you checked in with us. I will pass your feedback onto our teams for review. Thank you for your kind words about our staff. Thank you again for sharing your experience, and we hope to see you at the resort again soon. If you have anything else I can assist you with, please don't hesitate to contact me. Sincerely, Alicia Stratton Front Office Supervisor Lake Crackenback Resort 02… Ext4

Nice family break

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

2 nights in summer

Dear Kathie, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted your rating of 60/100 for your check in experience. Please accept my apologies that that your check in didn't meet your expectations. I have had a look at your check-in time, it seems we checked your room in at 1.47pm. Official check in time is from 3pm. I'm glad to see we were able to get you into the property well before official check in time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If there is anything else I can assist you with or if you would like to discuss anything further, please don't hesitate to contact me. Sincerely, Alicia Stratton Front Office Supervisor Lake Crackenback Resort 02… (ext4)

Beautiful Environment. Food and Beverage Services needs improvement.

Customer review rating 4.0/5

Nicole M. Families - Confirmed reviews ALL

The resort is well kept and had so much to do for us all. We thoroughly enjoyed our stay there however the food options were poor. The restaurant food was sub standard and did not entice us to return there again. The alpine larder was the only option all other times and the wait for a coffee at morning tea time was ridiculous - each day. The staff were clearly under the pump and not coping with the capacity of the accommodation. they would do well to either put on more staff or consider adding another facility. In direct relation to our accommodation, we were very happy with everything but the beds. Even the children found them of poor quality, which was not usual as we are campers and used to roughing it! You could feel every spring. Not ideal when you are spending a day in physical activity and need a good nights rest!

good stay, basic and some were anticipated and provided,

Customer review rating 4.5/5

Maria Families - Confirmed reviews ALL

satisfying, our family had really enjoyed the amenities around the premises

Great short break

Customer review rating 4.5/5

Ka M. N. Families - Confirmed reviews ALL

Lovely short break pre-Christmas. We loved the location of the resort and the activities.

Brilliant location

Customer review rating 4.0/5

Nora Families - Confirmed reviews ALL

Was a great stay, nice location, staff where super friendly and helpful.

Relaxing break

Customer review rating 4.0/5

Pix Couples - Confirmed reviews ALL

We loved the relaxed atmosphere, the ease of getting around and the choice of free facilities. After a challenging year it was a very welcome break. The apartment we stayed in was in need of some updating, however. The bathrooms, in particular, were extremely 'tired'. Would definitely return though!

Nice place but mostly closed, Lakeside apartment ? Get the first floor!

Customer review rating 3.5/5

Chris Families - Confirmed reviews ALL

We stayed for three nights in a Lakeside apartment, ground floor, which would have been great if we were happy to get up at 5:45am like the 4 kids with pogo sticks in the apartment above us. Lol

Dear Lucinda, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the noise disruption you experienced from your neighbours when you were in house. Next time you make a reservation, please call our reservations team and they will be able to direct you to a quieter property. It is likely that they will suggest a chalet or studio on your next stay. In regards to Cuisine Restaurant, Sunday through to Wednesday outside of school holidays we are closed, but we always have Alpine Larder available for dinner. I do apologise if you were unaware of the restaurants opening hours prior to your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor Lake Crackenback Resort 02… (ext4)

Great place for a family

TripAdvisor rating 5.0/5

MadMickey1977 TripAdvisor review

Close to the Ski tube (5min drive), Apartments were spacious and comfortable with all the trimmings. The under floor heating and fire place ensured a relaxed atmosphere and the drying room/laundry made sure our boots were warm and dry each morning. I will stay here again.

Hi MadMickey1977, Thank you for taking the time to review your stay with us here at Lake Crackenback Resort and i am glad to see you had a great time! We look forward to welcoming you back soon! Regards,

Xmas at Crackenback

TripAdvisor rating 4.0/5

Trek816485 Families - TripAdvisor review

I have been in this part of the world many times throughout the winter but this was the first summer stay which was great. My wife and son thoroughly enjoyed the experience of living in nature and of course catching up with old friends.

Dear Trek816485, We very much appreciate you taking the time to share your recent experience at Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. Thank you again, and we hope to see you again soon for another great holiday. Kind regards, The Lake Crackenback Team

Part time Novotel

TripAdvisor rating 3.0/5

Greg B Families - TripAdvisor review

Nice resort that needs to remember that it is part of a chain. It profiteers during the winter months and does not allow Accor plus benefits to many areas. The cost per night is high for a "hotel" that does not do room service during your stay or have wifi available. It benefits by the fact that all the accomodation in the Snowy region have poor service and Australians are increasingly going overseas for ski holidays as no one is catering for a quality hotel experience in the region.

Dear Greg B Thank you for providing us with valuable feedback regarding your recent stay at Lake Crackenback Resort & Spa. We are sorry to hear your stay has not meet your expectations. Your feedback has been passed onto our management team. Kind regards, The Lake Crackenback Team

Magic in the Mountains

TripAdvisor rating 5.0/5

alisonwhyte Couples - TripAdvisor review

This is really beautiful part of Australia any time of the year and the L Crackenback resort lived up to expectations. Plenty of information prior to our arrival and a much appreciated phone call when we were late arriving due to bad weather. Wish we had stayed longer to enjoy all the facilities and great restaurant .

Dear alisonwhyte, Thank you for taking the time to share share your experience with others. We are so happy to hear that you loved the location and enjoyed your stay at the Resort. We look forward to welcoming you back so that you may experience the rest of what the Resort has to offer! Kind regards, The Team at Lake Crackenback Resort & Spa

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