Novotel Lake Crackenback Resort & Spa Hotel 4 stars

We love this resort for our family. There is never a shortage of fun activities but also lots of good down time to relax. The accomodation is lovely and everyone is super friendly. Plus, my kids hold out for the fulll breakfast every morning! It’s one of their favourite parts of our stay

I stayed at Lake Crackenback for the Snowies Mountain Bike Festival - this time I brought the family to make a holiday of it. It's a great location, as there is so much the family can do while I'm out having fun on the bike.

My wife and I had a fantastic stay at Lake Crackenback. The resort is set a beautiful spot and our well appointed apartment was right on the lake. The activities are free and we particularly enjoyed the bush walks and the archery. Next time we we try the canoes and the small golf course! The staff were very friendly and we thoroughly enjoyed ourselves.

We stay in the lakeside cabins and love looking onto the lake. We have 6 kids and they can barely fit in all the things they want to do. They love the kayaks, pool, frisbee golf, normal golf, tennis and basketball. I like to curl up with a book on the balcony and occasionally throw chips or biscuits to the boys as they kayak past. We always go for a walk to and along Little Thredbo River and that is so picturesque and beautiful. Kangaroos hop around at dawn and dusk. Staff are very friendly and helpful. When we go in February, there is some maintenance around the property with drills and saws going, but that doesn't really bother us - maintenance needs to be done and February is the cheapest time for us to go there.

We had the most wonderful 5 days at Lake Crackenback. We were there primarily for a friends wedding but managed to also take in the abundance of activities and tranquil nature. Will absolutely be back.

We are repeat visitors to Lake Crackenback. We love the calm and quiet of the area, the beautiful scenery, the easy access to quality meals served by friendly staff.

Our stay was very pleasant with just a few minor drawbacks, our dishwasher broke and wasn't able to be repaired until the end of our stay. This was largely due I expect to a severe storm that came through just after our arrival and obviously staff had a lot of clearing of debris to attend to. Also the lock on the screen door to our apartment was broken and this caused problems as our 18month old grandson who could reach the door handle and escape.

We wished we stayed longer to use the facilities. The apartment was top quality and the outlook fantastic. The remote not working which meant we had no TV in the lounge-room for our whole visit was a drawback but it was only for a few days. Breakfast was really good. My only reservation is the lack of free WI-Fi in the apartments which we have come to expect of most accommodation over the world.

Enjoyably calm and exciting at same time.

We have stayed at the resort virtually annually for over a decade. We come for the tranquility and the natural setting, the well-appointed and maintained lakeside apartments, and the excellent resort facilities. We often enjoy a meal at Cuisine and a massage at the Spa (although not this time due to a much shorter stay than usual). We have praised the resort to others and invited friends to holiday with us. We have so many wonderful memories. Unfortunately, our recent stays including the last one have been negatively impacted upon by the $10 pass holders. The influx of pass holders has meant far less tranquility and far more competition for resort facilities. This has been really disappointing. It seems strange that guests who pay hundreds of dollars a night to stay at the resort have to compete for resort services with passholders who pay just $10 a day to use the facilities. Next time we will avoid the Christmas/New Year period in the hope of avoiding too many passholders but the experience has left us wondering whether the resort is no longer the place for us.

We found our unit was very well presented. Could do with a fan for each room upstairs. The resort itself was much bigger than last time we stayed, this made it a bit crowded in the shared activities areas of the facility. I know we were there at a busy time but i think expansion in the shared areas would be needed. Also extra garbage runs as we found the outside bins overflowing. Overall everyone had a great short holiday break with you, your staff were very helpful and friendly. I haven't heard how you went in the bushfires we left just before they started closing roads. Hope everything is ok up there.

Love our yearly visit to lake Crackenback do as much as you like or less as you like.

Everything from ensuring we had the accommodation we needed (some elderly, a baby, different family groups etc) to the amazing service and amenity that is on offer was outstanding. We had a BBQ on the Village green for 25 people, followed by cricket and Kubb... our Canadian friends loved it! We did a great ride up the Thredbo track and then back down - also spectacular. Golf was a great way for us all to stroll around having fun, being watched by brumbies and countless kangaroos and wallabies.

I have been in this part of the world many times throughout the winter but this was the first summer stay which was great. My wife and son thoroughly enjoyed the experience of living in nature and of course catching up with old friends.

The resort was very beautiful. It lived upto our expectations we had from the pictures. The lake was very beautiful. And we had the best Gluten Free pizza in the Alpine Larder. The breakfast was very good too. The kids loved the various activities in the resort. The staff were very good.