Novotel Lake Crackenback Resort & Spa Hotel 4 stars

Customer review rating 4.5/5 408 reviews

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Novotel Lake Crackenback Resort & Spa
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Room 1

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Children's age

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Hotel extras

  • Living area, full kitchen, satellite TV

  • 9-hole golf, fitness centre, pool, tennis, archery, disc golf, mountain bike and hiking trails

  • 15 minutes from Thredbo and Perisher skiing

  • Daytime café, à la carte dining with waterfront views

  • Flexible event spaces and corporate retreats

Services in the hotel and nearby

Check-in from 15h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Gift shop/newspaper shop
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • MassagePaying
  • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
  • Beach and water sportsPaying
  • Other sports activities
  • Skiing
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Novotel Lake Crackenback Resort & Spa

1650 Alpine Way
CRACKENBACK
2627
jindabyne
australia

Tel: +61264513000

Fax: (+61)2/64561008

Check-in from 15h00

Check out up to 10h00

  • By plane

    CANBERRA At 250km / 156.25 miles

  • By plane

    COOMA At 135km / 84.38 miles

  • By helicopter

    MONARO At 16km / 10 miles

GPS :-36.439917, 148.517944

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 Bedroom Apartment 1 Queen Bed

  • Max. number of persons: 2
  • Views: Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

2 Bedroom Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Views: Lake side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

2 Bedroom Loft Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: 5
  • Views: Lake side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

3 Bedroom Apartment 1 Queen and 4 Single Beds

  • Max. number of persons: 6
  • Views: Lake side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone
Apartments

Our restaurants and bars

ALPINE LARDER

Type of cuisine: Cafe

The Alpine Larder provides honest country style service in a relaxed environment, whilst delivering wholesome, affordable comfort food that you simply can't resist.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUISINE ON LAKE CRACKENBACK

Type of cuisine: Regional

Cuisine on Lake Crackenback Restaurant and Bar promotes dining excellence offering classic cuisine using the best of local produce. Relax and enjoy the tranquil views of Lake Crackenback and the surrounding mountains. Bookings Essential.

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUISINE BAR

Non contractual photo

Before your meal, join us in the Cuisine Bar for our famous mountain cocktails, or try our selection of schnapps, cognacs, liqueurs, beers and wines from around the world. Cuisine Bar is open Thursday - Sunday 5.00pm - 10.00pm most weeks of the year.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 126

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Lake Crackenback Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

408 reviews

tripadvisor

TripAdvisor Rating 4.5/5

884 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great place for a family

TripAdvisor rating 4.5/5

MadMickey1977 17/07/2020 TripAdvisor review

Close to the Ski tube (5min drive), Apartments were spacious and comfortable with all the trimmings. The under floor heating and fire place ensured a relaxed atmosphere and the drying room/laundry made sure our boots were warm and dry each morning. I will stay here again.

Excellent socially distanced break from the monotonous

Customer review rating 4.5/5

Majella Families - 16/07/2020 Confirmed reviews ALL

We stayed for 1 week just as the travel laws were lifted and had a fabulous time. Social distancing was well observed with contact less check in and check out. The apartment was beautiful and spotless, everything you could want. Right on the lake to enjoy the beautiful winter sun with a tea and listen to the birds. Plenty of firewood for cosy family games nights and a spa bath to soothe away the aches from a day on the slopes. Highly recommended for a family getaway

Amazing as always

Customer review rating 4.5/5

Jo Families - 15/07/2020 Confirmed reviews ALL

Super relaxing, so thankful for the opportunity of this getaway during an uncertain year. As always, the accommodation was cosy, comfortable and had everything we needed. Beautiful surroundings. Delicious meal in cuisine restaurant. Staff were cheerful and helpful. Appreciated the contactless checkin/checkout. Looking forward to returning next year!

Great location

Customer review rating 4.5/5

Jennifer M. Couples - 12/07/2020 Confirmed reviews ALL

We had a wonderful 30th Wedding Anniversary, first time at this resort & we will be back. Would like to explore the walks more next time Re hygiene, due to the current situation, upon arrival to the room we found in a draw in the ensuite a plastic bag with small bottles of conditioner, obviously left there from previous guest. I took a photo but I cannot attach it.

Nice area

Customer review rating 4.5/5

Leesa T. Friends - 13/03/2020 Confirmed reviews ALL

Fantastic

Beautiful scenery, always tons to do

Customer review rating 4.5/5

Mandy P. Families - 09/03/2020 Confirmed reviews ALL

We love this resort for our family. There is never a shortage of fun activities but also lots of good down time to relax. The accomodation is lovely and everyone is super friendly. Plus, my kids hold out for the fulll breakfast every morning! It’s one of their favourite parts of our stay

Great location and facilities

Customer review rating 4.5/5

Chris Families - 08/03/2020 Confirmed reviews ALL

I stayed at Lake Crackenback for the Snowies Mountain Bike Festival - this time I brought the family to make a holiday of it. It's a great location, as there is so much the family can do while I'm out having fun on the bike.

Picturesque and Plush

Customer review rating 4.5/5

Grant D. Couples - 08/03/2020 Confirmed reviews ALL

My wife and I had a fantastic stay at Lake Crackenback. The resort is set a beautiful spot and our well appointed apartment was right on the lake. The activities are free and we particularly enjoyed the bush walks and the archery. Next time we we try the canoes and the small golf course! The staff were very friendly and we thoroughly enjoyed ourselves.

Favourite holiday as always

Customer review rating 4.5/5

Sharon Families - 19/02/2020 Confirmed reviews ALL

We stay in the lakeside cabins and love looking onto the lake. We have 6 kids and they can barely fit in all the things they want to do. They love the kayaks, pool, frisbee golf, normal golf, tennis and basketball. I like to curl up with a book on the balcony and occasionally throw chips or biscuits to the boys as they kayak past. We always go for a walk to and along Little Thredbo River and that is so picturesque and beautiful. Kangaroos hop around at dawn and dusk. Staff are very friendly and helpful. When we go in February, there is some maintenance around the property with drills and saws going, but that doesn't really bother us - maintenance needs to be done and February is the cheapest time for us to go there.

Unbelievable location with amazing natural beauty

Customer review rating 4.5/5

Josh Friends - 13/02/2020 Confirmed reviews ALL

We had the most wonderful 5 days at Lake Crackenback. We were there primarily for a friends wedding but managed to also take in the abundance of activities and tranquil nature. Will absolutely be back.

Beautiful part of the world

Customer review rating 4.5/5

Robyn Couples - 11/02/2020 Confirmed reviews ALL

We are repeat visitors to Lake Crackenback. We love the calm and quiet of the area, the beautiful scenery, the easy access to quality meals served by friendly staff.

Crackenback has something for everyone

Customer review rating 4.5/5

Carolyn D. Families - 06/02/2020 Confirmed reviews ALL

Our stay was very pleasant with just a few minor drawbacks, our dishwasher broke and wasn't able to be repaired until the end of our stay. This was largely due I expect to a severe storm that came through just after our arrival and obviously staff had a lot of clearing of debris to attend to. Also the lock on the screen door to our apartment was broken and this caused problems as our 18month old grandson who could reach the door handle and escape.

Relaxing, beautiful location and lovely apartment.

Customer review rating 4.5/5

J M. Families - 06/02/2020 Confirmed reviews ALL

We wished we stayed longer to use the facilities. The apartment was top quality and the outlook fantastic. The remote not working which meant we had no TV in the lounge-room for our whole visit was a drawback but it was only for a few days. Breakfast was really good. My only reservation is the lack of free WI-Fi in the apartments which we have come to expect of most accommodation over the world.

My favourite holiday spot

Customer review rating 4.5/5

Anonymous Families - 04/02/2020 Confirmed reviews ALL

Enjoyably calm and exciting at same time.

Dear Navid, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor.

Our stayed was affected by the $10 resort pass holders

Customer review rating 4.5/5

Anonymous Families - 20/01/2020 Confirmed reviews ALL

We have stayed at the resort virtually annually for over a decade. We come for the tranquility and the natural setting, the well-appointed and maintained lakeside apartments, and the excellent resort facilities. We often enjoy a meal at Cuisine and a massage at the Spa (although not this time due to a much shorter stay than usual). We have praised the resort to others and invited friends to holiday with us. We have so many wonderful memories. Unfortunately, our recent stays including the last one have been negatively impacted upon by the $10 pass holders. The influx of pass holders has meant far less tranquility and far more competition for resort facilities. This has been really disappointing. It seems strange that guests who pay hundreds of dollars a night to stay at the resort have to compete for resort services with passholders who pay just $10 a day to use the facilities. Next time we will avoid the Christmas/New Year period in the hope of avoiding too many passholders but the experience has left us wondering whether the resort is no longer the place for us.

Dear Allan, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have passed your feedback about the $10 Day Passes onto the Management team for review. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Alicia Stratton Front Office Supervisor

The family loved our stay.

Customer review rating 4.5/5

Diana M. Families - 19/01/2020 Confirmed reviews ALL

We found our unit was very well presented. Could do with a fan for each room upstairs. The resort itself was much bigger than last time we stayed, this made it a bit crowded in the shared activities areas of the facility. I know we were there at a busy time but i think expansion in the shared areas would be needed. Also extra garbage runs as we found the outside bins overflowing. Overall everyone had a great short holiday break with you, your staff were very helpful and friendly. I haven't heard how you went in the bushfires we left just before they started closing roads. Hope everything is ok up there.

Dear Di, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your concern about the bush fires in our region. We have been very lucky and haven't been directly impacted by them. We did have a 2 week closure to ensure the safety of all our guests, but this was all very precautionary. We are back open and running as usual with some beautiful blue sky days, which we are all very much excited about. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Mr

Customer review rating 4.5/5

Geoff S. Couples - 17/01/2020 Confirmed reviews ALL

Love our yearly visit to lake Crackenback do as much as you like or less as you like.

Dear Geoffrey & Julie, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Fabulous 60th birthday celebrations with my family and friends at Lake Crackenback

Customer review rating 4.5/5

Trish Families - 13/01/2020 Confirmed reviews ALL

Everything from ensuring we had the accommodation we needed (some elderly, a baby, different family groups etc) to the amazing service and amenity that is on offer was outstanding. We had a BBQ on the Village green for 25 people, followed by cricket and Kubb... our Canadian friends loved it! We did a great ride up the Thredbo track and then back down - also spectacular. Golf was a great way for us all to stroll around having fun, being watched by brumbies and countless kangaroos and wallabies.

Dear Trish, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. I'm so glad to hear everything went well during your stay at Lake Crackenback Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Xmas at Crackenback

TripAdvisor rating 4.5/5

Trek816485 Family - 05/01/2020 TripAdvisor review

I have been in this part of the world many times throughout the winter but this was the first summer stay which was great. My wife and son thoroughly enjoyed the experience of living in nature and of course catching up with old friends.

Dear Trek816485, We very much appreciate you taking the time to share your recent experience at Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. Thank you again, and we hope to see you again soon for another great holiday. Kind regards, The Lake Crackenback Team

Absolutely awesome place summer or winter

Customer review rating 4.5/5

Umesh Families - 02/01/2020 Confirmed reviews ALL

The resort was very beautiful. It lived upto our expectations we had from the pictures. The lake was very beautiful. And we had the best Gluten Free pizza in the Alpine Larder. The breakfast was very good too. The kids loved the various activities in the resort. The staff were very good.

Dear Umesh, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor
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