Novotel Lake Crackenback Resort & Spa Hotel 4 stars

TripAdvisor rating 4.5/5 877 reviews
Novotel Lake Crackenback Resort & Spa
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Living area, full kitchen, satellite TV

  • 9-hole golf, fitness centre, pool, tennis, archery, disc golf, mountain bike and hiking trails

  • 15 minutes from Thredbo and Perisher skiing

  • Daytime café, à la carte dining with waterfront views

  • Flexible event spaces and corporate retreats

Services in the hotel and nearby

Check-in from 15h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Gift shop/newspaper shop
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
  • Beach and water sports
  • Other sports activities
  • Skiing
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Lake Crackenback Resort & Spa

1650 Alpine Way
CRACKENBACK
2627
jindabyne
australia

Tel: +61264513000

Fax: (+61)2/64561008

Contact email

Check-in from 15h00

Check out up to 10h00

  • By plane

    CANBERRA At 250km / 156.25 miles

  • By plane

    COOMA At 135km / 84.38 miles

  • By helicopter

    MONARO At 16km / 10 miles

GPS :-36.439917, 148.517944

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 Bedroom Apartment 1 Queen Bed

  • Max. number of persons: 2
  • Views: Lake side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

2 Bedroom Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Views: Lake side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

2 Bedroom Loft Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: 5
  • Views: Lake side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

3 Bedroom Apartment 1 Queen and 4 Single Beds

  • Max. number of persons: 6
  • Views: Lake side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

Our restaurants and bars

ALPINE LARDER

Type of cuisine: Cafe

Photo non contractuelle / Strictly non binding

The Alpine Larder provides honest country style service in a relaxed environment, whilst delivering wholesome, affordable comfort food that you simply can't resist.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUISINE ON LAKE CRACKENBACK

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

Cuisine on Lake Crackenback Restaurant and Bar promotes dining excellence offering classic cuisine using the best of local produce. Relax and enjoy the tranquil views of Lake Crackenback and the surrounding mountains. Bookings Essential.

CUISINE ON LAKE CRACKENBACK

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

Cuisine on Lake Crackenback Restaurant and Bar promotes dining excellence offering classic cuisine using the best of local produce. Relax and enjoy the tranquil views of Lake Crackenback and the surrounding mountains. Bookings Essential.

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUISINE BAR

Photo non contractuelle / Strictly non binding

Before your meal, join us in the Cuisine Bar for our famous mountain cocktails, or try our selection of schnapps, cognacs, liqueurs, beers and wines from around the world. Cuisine Bar is open Thursday - Sunday 5.00pm - 10.00pm most weeks of the year.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 126

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Lake Crackenback Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

375 reviews

tripadvisor

TripAdvisor Rating 4.5/5

877 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lake Crackenback resort

Customer review rating 4.5/5

Josie Families - 30/11/2019 Confirmed reviews ALL

First time for us to lake Crackenback,what a beautiful spot.We had a lakeside apartment and it was just perfect,nice and clean.We will definitely be back,we only had four nights and I could have stayed longer.

Customer review rating 4.5/5

Margaret E. Couples - 30/11/2019 Confirmed reviews ALL

Relaxing, enjoyable, beautiful surroundings

We had a fabulous time.

Customer review rating 4.5/5

Anonymous Families - 27/11/2019 Confirmed reviews ALL

Staff could not have been more friendly. Accommodation was immaculate and the facilities and food were outstanding.

Good apart from instances with staff who were not trained in customer service

Customer review rating 4.5/5

Catherine N. Friends - 20/11/2019 Confirmed reviews ALL

Overall good. Accommodation was very clean and spacious. There were bush walks and activities however the weather wasn’t that favourable during our stay. There were issues when dining at the Alpine Larder. On the first instance were we able to use the Accor plus card. On the second instance we were told that it wouldn’t be accepted as they didn’t accept the card unless the main restaurant (Cuisine)) was closed. However on looking at the Accor app the Alpine Lader was the first Accor to come up. On the third instance the restaurant was closed when we ate at the Larder as it was our birthdays (we would have preferred not to eat there again but had little choice) the staff wouldn’t accept the card. On the second and third dealing with staff at the Lader they were rude and abrupt. The staff were poorly trained on customer relations. When dining at Cuisine for breakfast the staff member kept looking at a list ato cross off our name but we told her that we were paying and she finally sent us to the bar to pay.

Perfect

Customer review rating 4.5/5

Noel H. Families - 20/11/2019 Confirmed reviews ALL

Relaxing

Wasn't as peaceful and quiet as I had hoped

Customer review rating 4.5/5

Duncan Families - 19/11/2019 Confirmed reviews ALL

Had been really looking forward to staying at LCR as we have stayed there before and loved it. The weekend that my family stayed at the resort appeared to be a particularly busy weekend. Lots of families and a wedding / reception was held on our first day there (families associated with the wedding?). Both days we arrived in Cuisine restaurant for breakfast - it resembled 'pigs at a trough', despite my family arriving at different times during the breakfast period. People ploughing through each other to reach the breakfast stations, leaving mess everywhere without consideration for other patrons or resort staff who have to clean it up. Once I eventually got to get a plate of food, found no cutlery was available with which to eat. The family in the lakeside apartment above our apartment were somewhat noisy - screeching chair legs across the floor, loud conversations, screaming kids etc. Overall, LCR was beautiful and staff professional as per usual, however my family and I were unable to relax or enjoy our stay as much as I had hoped.

Great

Customer review rating 4.5/5

Sonia N. Families - 19/11/2019 Confirmed reviews ALL

We had a good time at my brother in law’s wedding, beautiful place and great service

Dear Sonia, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Snowing 2 weeks before Summer

Customer review rating 4.5/5

C P. Families - 15/11/2019 Confirmed reviews ALL

My family had spent last weekend in Lake Crackenback. We were not expecting to see snow this time of the year, specially when almost there were a lot of bushfires around NSW & Qld. I have been a Gold member of AccorVacation Club for 14 years, and my experiences with most if not all of my holidays were extremely relaxing. My adult kids have truly enjoyed all the free activities and amenities in Lake Crackenback. One thing I have regretted though, was I didn’t book my massage earlier on. It was fully booked when he arrived. Overall , it was amazing place to stay and we will definitely going back.

Dear Maria, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed your disappointment onto the Day Spa. Hopefully next time you come to visit we can get you into the Spa to enjoy all they have to offer. I'm so glad you got to experience the snow! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Incredible

Customer review rating 4.5/5

Emma S. Families - 05/11/2019 Confirmed reviews ALL

As a young new family we had a wonderful stay. The place it self is just breathtaking and all the hiking trails and things to do kept us very busy. The staff were very friendly and welcoming and the day spa was extremely relaxing. Would highly recommend!

Dear Emma, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor.

Good but room for improvement

Customer review rating 4.5/5

Anonymous Families - 13/10/2019 Confirmed reviews ALL

Good accomodation (although noisy from neighbours above) Cuisine dinner great Cuisine breakfast just ok Alpine larder ok On site facilities good Have been going since resort opened - feel it is getting overdeveloped

Dear Paul, Thank you for taking the time to tell us about your experience at Lake Crackenback Resort & Spa. Here at Lake Crackenback we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

Loved it

Customer review rating 4.5/5

Lorraine Couples - 26/09/2019 Confirmed reviews ALL

We always enjoy our stay , possibly the only thing negative was we had to chase up some wood for fire , as it was cool in the room . Heaters not quite adequate. No wood at our unit. But it did not spoil our time there .

Dear Robert & Lorraine, Thank you for taking the time to provide feedback following your stay at Lake Crackenback Resort and Spa. It was great to read that you enjoyed your stay and I hope you left us relaxed and rejuvenated. We do our best to keep the firewood stocked at the communal firewood locations so I will pass along your comments. We look forward to welcoming you back to the resort in the not too distant future Warmest regards, Kelsey Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

Always enjoy the room quality and setting

Customer review rating 4.5/5

Michael H. Families - 25/08/2019 Confirmed reviews ALL

Great way to have a weekend of skiing with family. Very helpful ski hire staff. Access to Thredbo and the ski tube works really well. Good breakfast and option of take away evening meal works well

Dear Michael & Sally, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My apologies you didn't receive your drinks voucher when you arrived, we will make sure your receive them on your next stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Ok but not exceptional

Customer review rating 4.5/5

Philippa S. Families - 23/08/2019 Confirmed reviews ALL

Staff are generally very helpful within limitations.

Dear Philippa, Thank you for your review of our hotel! We are glad that you enjoyed your stay! I have passed your comments the relevant departments and our management team. We hope to see you again very soon. Sincerely, Alicia Stratton Front Office Supervisor.

Always love the lakeside apartments and the breakfast buffet. Kids love the activities when we are not on the snow.

Customer review rating 4.5/5

Tim M. Families - 12/08/2019 Confirmed reviews ALL

Always thoroughly enjoy it. Always experience friendly staff. Love the lakeside apartments and the breakfast buffet. Kids always pester us to do the resort activities when we are not on the snow.

Dear Tim, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kelsey Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

Great except for the food

Customer review rating 4.5/5

Charles W. Families - 06/08/2019 Confirmed reviews ALL

I enjoyed the room the outlook and the facilities. I had one meal that was terrible at the main restaurant and service fluctuated from might to night. If you charge a premium you should deliver the same.

Dear Charles & Louise, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience at the restaurant did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kelsey Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

As expected

Customer review rating 4.5/5

Anonymous Families - 01/08/2019 Confirmed reviews ALL

We have stayed at Lake Crackenback approx 7 times so we are very familiar with the resort

Dear Eithne, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address and prevent future occurrences. Sincerely, Kelsey Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

Part time Novotel

TripAdvisor rating 4.5/5

Greg B Family - 27/07/2019 TripAdvisor review

Nice resort that needs to remember that it is part of a chain. It profiteers during the winter months and does not allow Accor plus benefits to many areas. The cost per night is high for a "hotel" that does not do room service during your stay or have wifi available. It benefits by the fact that all the accomodation in the Snowy region have poor service and Australians are increasingly going overseas for ski holidays as no one is catering for a quality hotel experience in the region.

Dear Greg B Thank you for providing us with valuable feedback regarding your recent stay at Lake Crackenback Resort & Spa. We are sorry to hear your stay has not meet your expectations. Your feedback has been passed onto our management team. Kind regards, The Lake Crackenback Team

Picturesque, polite staff and hassle free

Customer review rating 4.5/5

Oliver P. Couples - 20/06/2019 Confirmed reviews ALL

Easy to book, checkin and private and comfortable. Clean accommodation and facilities

Dear Oliver, Thank you for taking the time to provide feedback following your stay at Lake Crackenback Resort and Spa. It was great to read that you enjoyed your stay and I hope you left us relaxed and rejuvenated. Your feedback is important to us and will be passed on to the appropriate staff. We look forward to welcoming you back to the resort in the not too distant future Warmest regards, Kelsey Reception

relaxing and satisfying

Customer review rating 4.5/5

John H. Couples - 13/06/2019 Confirmed reviews ALL

always a pleasant and relaxing time in a glorious setting

Dear John, Thank you for taking the time to provide feedback following your stay at Lake Crackenback Resort and Spa. It was great to read that your stay met your expectations and that you enjoyed your time here. I hope you left us relaxed and rejuvenated. We look forward to welcoming you back to the resort in the not too distant future. Kind regards Kelsey Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

A great family getaway

Customer review rating 4.5/5

Anonymous Families - 13/06/2019 Confirmed reviews ALL

A very enjoyable stay in spacious well equipped unit. Very good dining facilities on site for both breakfast and dinner. An excellent range of family activities available. Staff very friendly and accommodating.

Dear Stewart & Mercy, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to welcome you back to the resort in the near future! Sincerely, Kelsey Reception
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