Novotel Lake Crackenback Resort & Spa Hotel 4 stars

TripAdvisor rating 4.5/5 880 reviews
Novotel Lake Crackenback Resort & Spa
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+ 21 Services
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Room 1

Number of guests
Children's age

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  • I cannot take advantage of the Members' rate

Hotel extras

  • Living area, full kitchen, satellite TV

  • 9-hole golf, fitness centre, pool, tennis, archery, disc golf, mountain bike and hiking trails

  • 15 minutes from Thredbo and Perisher skiing

  • Daytime café, à la carte dining with waterfront views

  • Flexible event spaces and corporate retreats

Services in the hotel and nearby

Check-in from 15h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Gift shop/newspaper shop
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Golf course 9 holes
  • Tennis
  • Beach and water sports
  • Other sports activities
  • Skiing
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Lake Crackenback Resort & Spa

1650 Alpine Way
CRACKENBACK
2627
jindabyne
australia

Tel: +61264513000

Fax: (+61)2/64561008

Contact email

Check-in from 15h00

Check out up to 10h00

  • By plane

    CANBERRA At 250km / 156.25 miles

  • By plane

    COOMA At 135km / 84.38 miles

  • By helicopter

    MONARO At 16km / 10 miles

GPS :-36.439917, 148.517944

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

1 Bedroom Apartment 1 Queen Bed

  • Max. number of persons: 2
  • Views: Lake side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

2 Bedroom Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Views: Lake side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

2 Bedroom Loft Apartment 1 Queen and 2 Single Beds

  • Max. number of persons: 5
  • Views: Lake side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

3 Bedroom Apartment 1 Queen and 4 Single Beds

  • Max. number of persons: 6
  • Views: Lake side *
  • Most of the accommodation: FIREPLACE *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

Our restaurants and bars

ALPINE LARDER

Type of cuisine: Cafe

The Alpine Larder provides honest country style service in a relaxed environment, whilst delivering wholesome, affordable comfort food that you simply can't resist.

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUISINE ON LAKE CRACKENBACK

Type of cuisine: Regional

Cuisine on Lake Crackenback Restaurant and Bar promotes dining excellence offering classic cuisine using the best of local produce. Relax and enjoy the tranquil views of Lake Crackenback and the surrounding mountains. Bookings Essential.

CUISINE ON LAKE CRACKENBACK

Type of cuisine: Regional

Cuisine on Lake Crackenback Restaurant and Bar promotes dining excellence offering classic cuisine using the best of local produce. Relax and enjoy the tranquil views of Lake Crackenback and the surrounding mountains. Bookings Essential.

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUISINE BAR

Photo non contractuelle / Strictly non binding

Before your meal, join us in the Cuisine Bar for our famous mountain cocktails, or try our selection of schnapps, cognacs, liqueurs, beers and wines from around the world. Cuisine Bar is open Thursday - Sunday 5.00pm - 10.00pm most weeks of the year.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 126

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Lake Crackenback Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

393 reviews

tripadvisor

TripAdvisor Rating 4.5/5

880 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Our stayed was affected by the $10 resort pass holders

Customer review rating 4.5/5

Anonymous Families - 20/01/2020 Confirmed reviews ALL

We have stayed at the resort virtually annually for over a decade. We come for the tranquility and the natural setting, the well-appointed and maintained lakeside apartments, and the excellent resort facilities. We often enjoy a meal at Cuisine and a massage at the Spa (although not this time due to a much shorter stay than usual). We have praised the resort to others and invited friends to holiday with us. We have so many wonderful memories. Unfortunately, our recent stays including the last one have been negatively impacted upon by the $10 pass holders. The influx of pass holders has meant far less tranquility and far more competition for resort facilities. This has been really disappointing. It seems strange that guests who pay hundreds of dollars a night to stay at the resort have to compete for resort services with passholders who pay just $10 a day to use the facilities. Next time we will avoid the Christmas/New Year period in the hope of avoiding too many passholders but the experience has left us wondering whether the resort is no longer the place for us.

The family loved our stay.

Customer review rating 4.5/5

Diana M. Families - 19/01/2020 Confirmed reviews ALL

We found our unit was very well presented. Could do with a fan for each room upstairs. The resort itself was much bigger than last time we stayed, this made it a bit crowded in the shared activities areas of the facility. I know we were there at a busy time but i think expansion in the shared areas would be needed. Also extra garbage runs as we found the outside bins overflowing. Overall everyone had a great short holiday break with you, your staff were very helpful and friendly. I haven't heard how you went in the bushfires we left just before they started closing roads. Hope everything is ok up there.

Mr

Customer review rating 4.5/5

Geoff S. Couples - 17/01/2020 Confirmed reviews ALL

Love our yearly visit to lake Crackenback do as much as you like or less as you like.

Fabulous 60th birthday celebrations with my family and friends at Lake Crackenback

Customer review rating 4.5/5

Trish Families - 13/01/2020 Confirmed reviews ALL

Everything from ensuring we had the accommodation we needed (some elderly, a baby, different family groups etc) to the amazing service and amenity that is on offer was outstanding. We had a BBQ on the Village green for 25 people, followed by cricket and Kubb... our Canadian friends loved it! We did a great ride up the Thredbo track and then back down - also spectacular. Golf was a great way for us all to stroll around having fun, being watched by brumbies and countless kangaroos and wallabies.

Xmas at Crackenback

TripAdvisor rating 4.5/5

Trek816485 Family - 05/01/2020 TripAdvisor review

I have been in this part of the world many times throughout the winter but this was the first summer stay which was great. My wife and son thoroughly enjoyed the experience of living in nature and of course catching up with old friends.

Dear Trek816485, We very much appreciate you taking the time to share your recent experience at Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. Thank you again, and we hope to see you again soon for another great holiday. Kind regards, The Lake Crackenback Team

Absolutely awesome place summer or winter

Customer review rating 4.5/5

Umesh Families - 02/01/2020 Confirmed reviews ALL

The resort was very beautiful. It lived upto our expectations we had from the pictures. The lake was very beautiful. And we had the best Gluten Free pizza in the Alpine Larder. The breakfast was very good too. The kids loved the various activities in the resort. The staff were very good.

Customer review rating 4.5/5

Nilesh Families - 02/01/2020 Confirmed reviews ALL

The location was great and gym, sauna and pool was good. I like the free activities like archery and Kayaking. The 9 hole golf course was a bit of a let down. I think more care needs to be put in to maintain the course.

A very enjoyable experience

Customer review rating 4.5/5

Joanne M. Families - 02/01/2020 Confirmed reviews ALL

Very enjoyable

Great location, a bit tired, terrible food

Customer review rating 4.5/5

Chris Couples - 29/12/2019 Confirmed reviews ALL

Location great. Staff great. Facilities good. Room interiors very dated. Food in both restaurants was truly terrible.

Beautiful views, relaxing, plenty of activities

Customer review rating 4.5/5

Andrew B. Families - 29/12/2019 Confirmed reviews ALL

Great 4 day short trip. Good food and activities and centrally located to Jindabyne and Thredbo.

A lovely weekend

Customer review rating 4.5/5

Clare Families - 27/12/2019 Confirmed reviews ALL

We came to Lake Crackenback to celebrate our 40th wedding anniversary with our grownup children and their families. We had a fun weekend and enjoyed the space afforded to us in the accommodation we had booked.

Dear Roy & Clare, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Mountain escape

Customer review rating 4.5/5

S H. Families - 12/12/2019 Confirmed reviews ALL

Relaxing, peaceful and we saw snow ( on December 1!)

Dear Suzanne, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. I'm so glad you got to see snow while you were here! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

very relaxing weekend

Customer review rating 4.5/5

Vicki C. Couples - 11/12/2019 Confirmed reviews ALL

comfortable , relaxing, beautiful weather

Dear Vicki, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Fantastic

Customer review rating 4.5/5

Sue F. Couples - 05/12/2019 Confirmed reviews ALL

Everything was great. Definitely come again

Dear Sue, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Our friends wedding at Lake Crackenback.

Customer review rating 4.5/5

Mick H. Couples - 05/12/2019 Confirmed reviews ALL

We had a great time at Lake Crackenback. Rooms were excellent, staff were great, and food was delicious. The setting for this resort is very picturesque. No adverse comments here, all good.

Dear Michael & Fiona, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. I'm happy to hear you enjoyed your friend's wedding here at the resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Lake Crackenback resort

Customer review rating 4.5/5

Josie Families - 30/11/2019 Confirmed reviews ALL

First time for us to lake Crackenback,what a beautiful spot.We had a lakeside apartment and it was just perfect,nice and clean.We will definitely be back,we only had four nights and I could have stayed longer.

Dear Josie, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor
Customer review rating 4.5/5

Margaret E. Couples - 30/11/2019 Confirmed reviews ALL

Relaxing, enjoyable, beautiful surroundings

Dear Margaret, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

We had a fabulous time.

Customer review rating 4.5/5

Anonymous Families - 27/11/2019 Confirmed reviews ALL

Staff could not have been more friendly. Accommodation was immaculate and the facilities and food were outstanding.

Dear Kim & Eric, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Good apart from instances with staff who were not trained in customer service

Customer review rating 4.5/5

Catherine N. Friends - 20/11/2019 Confirmed reviews ALL

Overall good. Accommodation was very clean and spacious. There were bush walks and activities however the weather wasn’t that favourable during our stay. There were issues when dining at the Alpine Larder. On the first instance were we able to use the Accor plus card. On the second instance we were told that it wouldn’t be accepted as they didn’t accept the card unless the main restaurant (Cuisine)) was closed. However on looking at the Accor app the Alpine Lader was the first Accor to come up. On the third instance the restaurant was closed when we ate at the Larder as it was our birthdays (we would have preferred not to eat there again but had little choice) the staff wouldn’t accept the card. On the second and third dealing with staff at the Lader they were rude and abrupt. The staff were poorly trained on customer relations. When dining at Cuisine for breakfast the staff member kept looking at a list ato cross off our name but we told her that we were paying and she finally sent us to the bar to pay.

Dear Catherine, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed your feedback onto our Management team. Anthony, our General Manager stated he had been investigating the matters you have mentioned. Regarding your pre-arrival email, I have investigated further to see where the challenges with communication occurred. It seems your booking from Accor Vacation Club only dropped into our system at about midday on the 31st of October. Our pre-arrival emails are sent from our system at around 6am in the morning, 1 week out from your arrival. As your arrival at the resort was exactly 1 week from the 30th of October, this gives us some explanation as to why you didn't received our email prior to your arrival. I apologise for this. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alicia Stratton Front Office Supervisor

Perfect

Customer review rating 4.5/5

Noel H. Families - 20/11/2019 Confirmed reviews ALL

Relaxing

Dear Judy & Noel, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor.
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