Novotel Wollongong Northbeach 4 stars

Customer review rating (ALL Rating) 4.3/5 3,906 reviews

Best price
guarantee
Novotel Wollongong Northbeach - Image 1
Novotel Wollongong Northbeach - Image 2
Novotel Wollongong Northbeach - Image 3
Novotel Wollongong Northbeach - Image 4
2-14 Cliff Road, NORTH WOLLONGONG, 2500 WOLLONGONG, Australia

Description

Hotel extras

  • Ocean views, rooms with balconies

  • Heated outdoor pool , fitness centre "Beachside Fitness"

  • Ocean-view dining, outdoor terrace overlooking the beach

  • Your choice of 4 bars North Bar, Adrift Pool Bar, The Frisky Flamingo or Pepe's on the Beach

  • Free bus outside for city shopping and dining

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australia

GPS:-34.414486, 150.900293

Telephone
Fax +61 2 4224 3141

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,906 reviews

TripAdvisor Rating  4.1/5  1,203 reviews

Customer review rating 4.0/5

Natalie E. Couples - Confirmed reviews ALL

This is always a nice place to stay. Most often staff are pleasant and it’s convenient to local destinations. The cost of parking on top of the room rate is offensive and we will look elsewhere in the future. There are other options with more resadonable parking options.

Dear Natalie E., We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach and for continuing to stay with us. We're glad to hear you find our location convenient and that our team has left a positive impression during your visits. That said, we are saddened to hear your disappointment regarding the parking charges. We understand how additional costs can impact the overall value of a stay, and your comments are appreciated. For future stays kindly reach out to our Front Office team who can recommend complimentary parking available around the hotel; in the nearby public outdoor carpark and nearby street parking. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have the opportunity to welcome you back in the future and regain your full confidence. Sincerely, Novotel Team.

Customer review rating 4.0/5

Linda G. Families - Confirmed reviews ALL

The hotel staff are lovely and service was good. Only let downs was the standard of the restaurant under the hotel. Whilst the food was ok, the service was pretty bad. Staff struggled for breakfast buffet in keeping it stocked but it was very busy. Pool needs to be at higher temperature for Autumn and winter visits.

Dear Linda G., We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. We're so pleased you enjoyed your mini break with us. It’s great to hear that you found our team welcoming and the service overall to be good. We truly appreciate your kind words and will be sure to share them with the staff. That said, we are saddened to hear that your experience at the restaurant fell short of expectations. While we’re glad you found the food satisfactory, we understand that service plays a key role in the overall dining experience. We’ve shared your comments with the restaurant management team to help improve both service efficiency and breakfast replenishment, particularly during busy periods. We’ve also taken note of your feedback on the pool temperature and apologise that it did not meet your expectation. Thank you again for your helpful feedback, and we hope to welcome you back to Novotel Wollongong for an even more enjoyable stay soon. Sincerely, Novotel Team.

Customer review rating 0.5/5

Yolla B. Families - Confirmed reviews ALL

Room 628. We have requested to NEVER be allocated in that room again. Firstly upon entry we were hit with the awful smell of mould and mildew. Constant coughing and asmtha attacks all through the night. No sleep was had for my family the smell was disgustingly over powering. Could not wait until the morning to get out of there. The position of the room was exactly beside the area covered in fake grass area. Room 628. Which explains the unhealthy smell. It was supposed to be a pleasant Mothers Day stay over. Which it certainly was not. Extremely upsetting. Mentioned the problem on check out. A spoken apology was given. I told the staff member you only need to walk into that room to know exactly what I am talking about. He agreed and quietly nodded his head. It was then that I should have asked to speak to the Hotel Manager. We payed over $400 for the room. Not fair at all Such a wasted unpleasant experience. Because of this experience, never again will we choose to stay here. As previous Platinum Accor members we have only experienced the best welcome and checkout and arrival surprise gift. Unfortunately that is No longer. No complimentary water as a minimum hotel standard. Something needs to be done about this problem in that particular room. Novotel Wollongong have an obligation and duty of care to their paying guests to NOT to just place them wherever in an UNHEALTHY INHABITABLE room because a football team was also there occupying other rooms in the Hotel. I please ask management to just try walk into the room themselves, let alone to try and sleep there overnight to fully understand what I am trying to desperately explain. It shouldn’t always be about the money. It needs to be about the guest experience. Hence, why we have rated accordingly. Extremely dissatisfied and disappointed.

Dear Yolla B., Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. We are truly saddened that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your comments regarding the odour and health concerns are taken seriously, and please rest assured that your feedback has been taken with the utmost seriousness. Following your report at check-out and now your written account, we have immediately escalated a full investigation and inspection of Room 628. We deeply regret that this experience did not reflect the high standards you have rightfully come to expect from us. Please know that your feedback has prompted us to review our allocation processes more thoroughly—especially during high-occupancy periods such as events involving large groups. Please don’t hesitate to reach out to us directly at gu… if you would like to discuss this matter further. Your experience matters to us, and we remain committed to restoring your faith in our hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity at Novotel Wollongong to better serve you in the near future. Sincerely, Novotel Team.

Customer review rating 5.0/5

Matthew H. Couples - Confirmed reviews ALL

Amazing experience, extremely welcoming, great location, have stayed before and will definitely stay again 🤗

Dear Matthew, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach and perfect rating! We're thrilled to hear you had such an enjoyable experience and that you felt welcomed throughout your stay. It's always a pleasure to host returning guests, and we're so glad our location, atmosphere, and service continue to meet your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We truly appreciate your loyalty and look forward to welcoming you back to Novotel Wollongong for another relaxing and memorable stay very soon! 🤗 Sincerely, Novotel Team.

Customer review rating 2.5/5

Nelio B. Couples - Confirmed reviews ALL

The only problem was our room wasn't ready until 4.30pm. It made us late for our appointment which wasn't ideal

Dear Nelio B., Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. We are pleased to hear you found your room comfortable, but we sincerely apologise for the delay in having it ready for you. We completely understand how frustrating it must have been, especially with an appointment to get to. We truly appreciate your patience and understanding, and hope we’ll have the opportunity to welcome you back to Novotel Wollongong for a smoother and more seamless stay. Sincerely, Novotel Team.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,344 reviews 8.6/10 Location
  • 2,327 reviews 7.2/10 Room
  • 1,751 reviews 8.2/10 Service
  • 139 reviews 4/10 WiFi
  • 1,044 reviews 5.5/10 Comfort
  • 688 reviews 6.2/10 Cleanliness
  • 526 reviews 4.2/10 Value
  • 448 reviews 6.9/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Wollongong

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.