Novotel Wollongong Northbeach 4 stars

Customer review rating (ALL Rating) 4.3/5 2,060 reviews

2-14 Cliff Road, NORTH WOLLONGONG, 2520 WOLLONGONG, Australia

Hotel extras

  • Ocean views, rooms with balconies

  • Heated outdoor pool , fitness centre "Beachside Fitness"

  • Ocean-view dining, outdoor terrace overlooking the beach

  • Your choice of 4 bars North Bar, Adrift Pool Bar, The Frisky Flamingo or Pepe's on the Beach

  • Free bus outside for city shopping and dining

ALLSAFE approved hotel

Hotel location

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2520 WOLLONGONG
Australia

GPS:-34.414486, 150.900293

Telephone +61 2 4224 3111

Fax +61 2 4224 3141

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PALISADE KITCHEN & BAR

The best quality local produce, prepared in the simplest way.

Our accommodation(s)

Featuring a range of superb accommodation options, Novotel Wollongong Northbeach is ideally placed to offer the perfect beachside break or conference destination. This impressive Wollongong hotel features 204 tastefully appointed guest rooms and suites, w ith Superior options offering ocean views and private balconies. Each room features everything needed for a relaxing stay, including a flat-screen TV with Austar and pay-per-view channels, an iPod dock, WIFI access, a spacious work station and a minibar.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,060 reviews

TripAdvisor Rating  4.0/5  2,787 reviews

Bad service

TripAdvisor rating 2.0/5

Fearless24190179594 Couples - TripAdvisor review

Bad staff service not warm welcome at all. It’s my first time staying here to celebrate my bday. Didn’t feel warm welcome as a membership. The room and bar are nice excepted reception. Very disappointed from the first stay bad service ever☹️☹️

Room #735 smelled like mould very dirty and old carpet

Customer review rating 3.0/5

Susan Families - Confirmed reviews ALL

My room was #735 the room was very smelly strong smell of mould coming from the stained very old carpet, I only saw the big stains when I attempted to move the bed, as we had 2 double beds both were all the way close to the walls and 2 bedside tables placed in the middle next to each other, so I needed to use the electricity outlet on the side of my bed to charge my phone, so I pushed the bed more to the middle and moved one of the side tables to the side of the bed near the wall, that’s when I saw the big stains under the bed, it was a bad experience having to stay 3 nights with that smell, as soon as we open the room door from outside the smell is so strong, I don’t think that the housekeeper didn’t smell that every time they made the room. in the good side they were making our beds every day , changing the towels but never changed the sheets during our 3 nights. At check in I asked the lady who completed our check in about the free drinks vouchers as All Accor member, she advised that we are not eligible as we are classic members, however I previously stayed in that hotel and I was classic member and they provide me with the free drinks I mentioned this to her but she still insisted that we are not eligible. I have complained about the room smell and the free drinks vouchers at check out and I was reimbursed by waving my parking charges, and about the free drinks vouchers I was told from a different lady at check out that I am eligible for the free vouchers and she gave them to me at check out but we were leaving already so we didn’t get to use them. My booking was bed and breakfast included, The Breakfast buffet was good not great verity but was basic breakfast options and never changes, hot(eggs , toast, sausage, beans, bacon, backed tomato, baked potato), cold option's (3 different cereal , milk, 2 cheese, ham, oats, yoghurt, pancakes, syrup and cream), pastries ( 3 different sweet pastries, croissants, banana bread, cupcakes) that all what in the menu for the 3 days I was staying there no changes, the downside was only 1 toaster for the whole restaurant full of people so the lines on the toaster was so long, you should consider at least having another toaster in another location of the restaurant to release the congestion at the toaster line. Also they had 2 coffee machines which was great but they never checked or refilled regularly as often I would wait in a line and then get hot water instead of coffee or hot chocolate as they haven’t refilled them, also there was no option to add milk in the machine or even an extra milk jug next to the machine. Pool was nice the kids enjoyed it and it was clean, but for 2 days in the row I went to reception to get pool towels before we head to the pool and the advise me to come 30 minutes later as all the towels are dirty, then when I went to take them they advised that thay will take $20 deposit until I return the towels back and the recorded my room number and towels quantity I didn’t like that as when we visited the hotel previously we can just leave the dirty towels at a box near the pool which was more convenient with kids, instead of dragging everyone out of the pool to the reception to return the towels. We have tried the room service menu at the pool We ordered kids meals from the kids menu, Fish fingers and chips was decent size fish cocktail it was actually bigger than expected from the name and tasted okay. Mini hotdog again size was decent, taste was good. Spaghetti bolognese was also good portion and it was tasty.

Dear Susan, Thank you for you taking the time to provide feedback following your recent experience at Novotel Wollongong Northbeach. I have discussed your comments in detail with our Management team, and we would like to extend our sincerest apologies that your recent stay did not meet your expectations. We are ever striving to improve the experience of our guests, and are committed to providing them with the highest quality services and facilities. We consider maintaining said services and the overall standard of operations here at Novotel Wollongong Northbeach of the upmost importance., it is therefore that we sincerely regret that you feel we fell short in part, in this instance. We would like to assure you that we have, and continue to, take the appropriate measures in investigating and addressing the concerns you have cited, including but not limited to; the smell and carpet in room 735, our breakfast offering, and our pool towel procedure. In regards to your feedback about your bed sheets not being changed, please be advised that our Housekeeping team usually change linen for 2 or more nights stays if required or requested. For any future stays, please do not hesitate to contact our friendly Front Desk team to advise of any particular requests you may have. Also, please note that drink vouchers are unfortunately not included with Classic memberships, however once you reach Silver status, this entitlement is included. We do apologise for any confusion and misleading information surrounding this. The Team at Novotel Wollongong Northbeach look forward to accommodating you again in the near future. Please do not hesitate to contact me directly when you are ready to re-book (or for any further assistance) and I will be more than happy to assist. Kind regards, Nadine

Top location….Great view

Customer review rating 4.5/5

Daina Families - Confirmed reviews ALL

This was our 5th visit here and will definitely be back many more times. Rooms are clean and beds a very comfortable.. Love the bar area but they do take a bit long to make cocktails.. Looking forward to coming back soon

Dear Daina B., Thank you for taking the time to share your feedback with us following your recent stay. We are thrilled to hear that you enjoyed your time here, and appreciate your positive comments on our cleanliness, the comfort of our beds, our North Bar offering, and also your welcome gift. Please accept our sincere apologies for any inconvenience caused by the delay in making cocktails, and be assured that your feedback will be passed onto our Food & Beverage team to review as we are continuously striving to improve our services. We appreciate your loyalty and commitment, and look forward to welcoming you back to Novotel Wollongong Northbeach again soon. Please do not hesitate to contact me directly when you are ready to re-book (or for any further assistance) and I will be more than happy to assist. Sincerely, Nadine Ramzan Guest Relations Executive

Well located and good stay

Customer review rating 4.0/5

Krishna J. Families - Confirmed reviews ALL

Hotel was a bit busy this time around but was comfy and great location

Dear Krishna J., Thank you for taking the time to share your feedback following your recent stay at Novotel Wollongong Northbeach. We are absolutely thrilled to read that you enjoyed your time here, and appreciate your positive comments on our spectacular location, and also our level of comfort. Please accept our sincere apologies that your room was not serviced while you were away. Please be advised that our in-house guest rooms are usually serviced in the afternoon after our departure rooms. For any future stays, please do not hesitate to request for your room to be serviced at a particular time, and our Housekeeping team will try their best to meet your request. The team at Novotel Wollongong Northbeach look forward to welcoming you back again soon for another pleasant stay. Please do not hesitate to contact me directly when you are ready to re-book (or for any further assistance) and I will be more than happy to assist. Sincerely, Nadine Ramzan Guest Relations Executive

Well located

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Reception staff friendly, however was disappointed that they ignored and forgot about us during check in.

Dear Karl, Thank you for you taking the time to share your feedback with us. We were extremely disappointed to hear about the issues you encountered in the room you occupied, and also the service received throughout your recent stay. Please accept our sincere apologies as our usual high standards were not met on this occasion, and be assured that your feedback will be reviewed very seriously with our team to assist with training and coaching, and prevent future occurrences. Although your stay did not meet your expectations across all areas, we hope to welcome you back again soon for a more memorable experience. Please do not hesitate to contact me directly when you are ready to re-book (or for any further assistance) and I will be more than happy to assist. Sincerely, Nadine Ramzan Guest Relations Executive

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