Mercure Carcassonne La Cité hotel 4 stars

Customer review rating 4.4/5 4,787 reviews

Mercure Carcassonne La Cité hotel
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Hotel extras

  • Free covered car park

  • Meeting facilities

  • Free WIFI

  • Restaurants offering home-made produce

  • Outdoor swimming pool during the summer season, bar with fireplace in winter

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Golf
  • Boat excursions
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service availablePaying

Hotel location

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens
11000
carcassonne
france

Tel: +33468119282

Fax: (+33)4/68711145

Check-in from 15h00

Check out up to 12h00

  • CITE CENTRE VILLE :  LIGNE 4 CITE MEDIEVALE

  • NAVETTE AEROPORT :  NAVETTE AEROPORT

  • By plane

    CARCASSONNE SALVAZA At 5.7km / 3.56 miles

  • By plane

    MONTPELLIER FREJORGUES At 160km / 100 miles

  • By plane

    TOULOUSE BLAGNAC At 106km / 66.25 miles

  • By helicopter

    CARCASSONNE SALVAZA At 5.7km / 3.56 miles

  • By car

    CARCASSONNE EST At 6km / 3.75 miles

  • By car

    CARCASSONNE OUEST At 6km / 3.75 miles

  • By train

    CARCASSONNE At 2.2km / 1.38 miles

GPS :43.207243, 2.369605

Our accommodation(s)

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room with a double bed and sofa

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with twin beds and a sofa

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

LA VICOMTE

Type of cuisine: Regional

A restaurant influenced by local dishes. Try out the specialties of the region in our exclusive restaurant.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 90

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 84 people

Find out more

Our guest reviews for
Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,787 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,980 reviews

Lovely spot and great service

Customer review rating 4.4/5

G.… Couples - 09/10/2020 Confirmed reviews ALL

Easy in and out , just a little issue the wine list was limited and even then they did not have the bottle we ordered , even though it was a local wine .

Excellent location

Customer review rating 4.4/5

Jeremy R. Couples - 01/10/2020 Confirmed reviews ALL

Excellent location for both the Cité and the town. Parking is free, a big plus, and The staff very friendly and helpful. The hotel is very relaxing as always, even while some of the normal Facilities are out of commission due to Covid. Everything was very clean, and the restaurant is still very good.

Great location

Customer review rating 4.4/5

Heather Couples - 28/09/2020 Confirmed reviews ALL

Welcoming and helpful.

Not considered as Gold member

Customer review rating 4.4/5

J. Families - 08/08/2020 Confirmed reviews ALL

In this hotel the welcome for gold member was inexistant We arrived at 2.40pm and Accor send me a mail at 2.06 telling me our room was ready but when arrived the room was not ready The receptionist asked me to wait at the bar 30 minutes which we did Amazing that nobody came to tell us the room was ready After 45 minutes I went again to reception asking for room They looked at it and finally the room was ready For the evening we decided to eat at hotel restaurant. The card menu was apparently coming from marché but honestly questionable On top my wife was sick the day after due to meal at restaurant Never we were treated like this

well located and very nice hotel

Customer review rating 4.4/5

Mr. S. D. Families - 08/08/2020 Confirmed reviews ALL

Short trip to cut the road while enjoying the old city of Carcassonne and enjoying the swimming pool for kids. Overall a good experience, I was just surprised to see that among all staff only 1 cleaning lady “Mathilde” respected the procedure for COVID. When I made a comment to the manager at the check-out he did not even seem to be concerned. No apologies... In such times this does not fit to the brand values of Mercure ...Nice flyers on how Mercure is respecting all hygiene rule: reality is except this cleaning lady Mathilde no one respected them : which makes them the stay more anxious about safety of the overall stay.... Too bad because else this is a real nice hotel !

Well located

Customer review rating 4.4/5

Israel G. Couples - 15/07/2020 Confirmed reviews ALL

The staff were very helpful. The Mercure was not at the high level of quality we are used to.

Dear Guest, Thank you for taking the time to share your feedback. Sincerely,

Excellent hotel

Customer review rating 4.4/5

Alex Couples - 14/07/2020 Confirmed reviews ALL

Great location, very nice room and friendly staff

Staff are excellent

Customer review rating 4.4/5

David R. Couples - 09/07/2020 Confirmed reviews ALL

Great service, very friendly and helpful staff

Breakfast Chaos

Customer review rating 4.4/5

K Couples - 07/07/2020 Confirmed reviews ALL

We booked 2 nights with Breakfast, on the first day of Breakfast it was absolute chaos, queuing to collect a tray of food which had been pre ordered the night before together with a breakfast slot, on the second day we didn't even bother to go for breakfast, the choice of breakfast items was limited. We appreciate it was difficult with the Covid-19 constraints, but you need to improve this process.

Fantastic location in a tranquil setting

Customer review rating 4.4/5

Deborah G. Couples - 04/07/2020 Confirmed reviews ALL

we stayed for 1 night and left our car in their secure parking lot. We took a 10 minute walk to the ancient city of Carcassonne and spent the rest of our afternoon seeing the sites. Our dinner and breakfast at Mercure were very good and the service impeccable and friendly. Our room extremely clean and comfortable. Thank you!!

Friendly staff & Nice location

Customer review rating 4.4/5

Cliff Business - 01/04/2020 Confirmed reviews ALL

Nice & Friendly staff. Nice location. When we stay at hotel. That was terrible time of Covid-19. Staff of hotel try to do their best to take care us.

Great location and wonderful staff

Customer review rating 4.4/5

D. Couples - 15/03/2020 Confirmed reviews ALL

We stayed for 10 nights in a Privilege room and were extremely comfortable and made very welcome by all members of staff

Friendly helpful staff, excellent restaurant

Customer review rating 4.4/5

David R. N. F. Couples - 26/01/2020 Confirmed reviews ALL

We travel frequently between Bordeaux and Nice and this hotel is ideally located to break the journey. The staff are so helpful and friendly. The hotel is well located, comfortable, has an excellent restaurant (give the chef 10/10) and also a good location if you wish to visit the Carcassonne citadel.

Good stay

Customer review rating 4.4/5

A. F. Families - 23/01/2020 Confirmed reviews ALL

Very satisfactory. Good accommodation and excellent food. The restaurant staff could do with a bit of shaking up. They are too complacent and self-absorbed and this means inadequate supervision and leadership by the restaurant manager. Also, one young waiter, not the apprentice, has a serious body odour problem which is very unpleasant at the best of times and more so when one is eating.

God place near to castle

Customer review rating 4.4/5

N. Families - 12/01/2020 Confirmed reviews ALL

Everything ok

good

Customer review rating 4.4/5

Dominique D. Families - 07/01/2020 Confirmed reviews ALL

Nice welcoming. Good quality of bed and "non" noisy rooms but the food was not as expected: not enough salt in the cooking, the cassoulet was very fatty. The staff was very pleasant

Wonderful Stay in Carcassonne

Customer review rating 4.4/5

Nat C. Families - 06/01/2020 Confirmed reviews ALL

One of the best Mercure hotels I have stayed. The room is more spacious than expected. Bed was comfortable. Breakfast spread was wonderful and of good quality. Reception/Front Desk was very friendly.

Excellent location, charming staff, but a few hiccups.

Customer review rating 4.4/5

Kay V. Couples - 03/01/2020 Confirmed reviews ALL

Perfectly situated a few minutes walk from the Citadel, but in a quiet spot. Staff cordial, our room perfect for our dog - ground floor with garden access, which was thoughtful. New Year’s Eve a bit of a disaster. Our table was in a bleak corner right by the restaurant entrance, where the welcome desk usually sits and in direct line of the front doors into the hotel lobby and all the comings and goings, so I spent most of the evening wrapped in a blanket from the car. There were cobwebs hanging off a small table next to us, that had obviously been moved for the occasion but not cleaned. And my request for a low fat version of the (quite expensive) special menu because of a medical condition, sent via email well in advance, seemed not to have been accounted for. I had to remind the staff and was then served an impromptu salad instead of the foie gras I had been given, but was then served all the standard plates and just gave up as it would have meant waiting while my husband ate, until I again asked for sorbet instead of the chocolate mousse dessert. I appreciate this was a busy night, but I had been assured that what I had asked for was possible - otherwise we might have tried to book elsewhere. A shame, as we had been looking forward to our Carcassonne stay and New Year’s Eve as the highlight of our time in France and it definitely fell somewhat short of that. And it let the rest of the hotel down. We spent a far more enjoyable evening, with amazingly creative and beautifully crafted food, at a small auberge in the Loire for a third of the cost and that is the night we shall remember for all the right reasons! I could also mention the slightly stingy toiletries, the failure to top up our tea supply on day two, and the abundance of single use plastics. Mercure, you can do better!

Good hotel, clean, convenient, and consistent

Customer review rating 4.4/5

David R. Families - 27/12/2019 Confirmed reviews ALL

Easy check-in, very pleased with the room (Privilege room used for 2 x adults and 2 x enfants). Lovely staff, friendly and helpful. Surprised that we had to pre-book a table for our evening meal as we really needed to eat early with two young children.

Friendly staff, easy parking and good room size

Customer review rating 4.4/5

Richard W. Couples - 16/12/2019 Confirmed reviews ALL

First it was easy to park. None of the micro underground parking too common in France. Having stayed in IBIS hotels before it was a relief to stay somewhere proper managed and with decent rooms.

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