Customer review rating 4.4/5 5,417 reviews
ALLSAFE approved hotel
Free covered car park
A 5-minute walk from the Medieval City of Carcassonne
Restaurant with beautiful terrace offering homemade products
Outdoor swimming pool during the summer season, bar with fireplace in winter
Check-in from 15h00
Check out up to 12h00
You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.
Classic Room - 1 double bed
Classic Room - twin beds
Privilege room with a double bed and sofa
Superior Room with twin beds and a sofa
Privilege Room with 1 double bed and 1 single sofa bed
Number of meeting rooms: 4
Maximum size: 90 m²
Maximum capacity: 90 people
Maximum banquet capacity: 84 people
100% genuine reviews from our guestsFind out more
Great location, just outside the walls of the cite.
Sam Families - 23/07/2021 Confirmed reviews ALL
The hotel is in an excellent location and has secure parking. The good points: the location, the room was spotless and the beds were comfortable. The bad: breakfast was a disaster zone. There was no social distancing whatsoever, staff didn't enforce the one way system so that people constantly reached over us, stood next to us... Although people did have masks, they had them under their noses, on their arms... Despite having paid for breakfast, we only went to breakfast on 2 out of the 3 days (once going almost at the very end in the hope most people would have gone). We felt very unsafe so chose to eat at a cafe. Secondly, the hotel offers to not clean your room due to covid. This suited us well, but we were shocked to find that someone had been in our room, had taken out all the used towels, but not replaced them, and taken out the bucket from the bathroom bin, leaving it at the side of the bin. Reception informed us that the cleaning staff would just have forgotten they were not supposed to clean the room, but it seems odd that towels were removed, but not replaced, and that the bucket from inside the bin was taken out, but not replaced. No cleaning had taken place, the beds hadn't been made - very odd... We would consider staying again, but not during covid times because we did not feel safe.
Great hotel, beautiful location
Peter Couples - 21/07/2021 Confirmed reviews ALL
Although the firework display was cancelled, the stay was still worthwhile, food great and staff helpful.
brunolaroque 20/07/2021 TripAdvisor review
Great location close to the "cité" and nice staff overall but very average hotel al in all. Most importantly, over priced versus expectations. I would have picked a cheaper hotel for a family as we didn't have any extra specific confort.
Overall good stay with some problems
Dominic Families - 10/07/2021 Confirmed reviews ALL
The positive side: The hotel itself is nice and well-kept. We had a nice room, comfortably sleeping three people. The pool is excellent and seems to have been recently renovated. The hotel is clean and quiet and a 5 minute foot walk from the Porte de Narbonne and access to the old town. Food quality was good, breakfast was nice. There is lots of free parking available. The negative side: Ridiculous breakfast policies, due to Covid you are supposed to serve yourself with your own cutlery, the same cutlery you use to eat with. Is there a better way to spread COVID than this? There are 15 guests in the restaurant and 2 guests in the bar, not permitted to switch TV on to watch Euro 2020 because it might attract a crowd?! Our room door would not lock and could not be fixed. I told reception door would not lock before we went out for a meal. We return three hours later and the door is still unlocked. According to reception, it cannot be fixed. We were offered a different room, which was irrelevant as we were back in the room and could lock it from the inside.
excellent all round.
Roy A. Couples - 24/06/2021 Confirmed reviews ALL
Hotel exceeded our expectations. Staff very helpful. Room good size and lacking nothing. Free protected parking. Would recommend the hotel without hesitation.
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