Sofitel Shanghai Hyland Hotel 4 stars

Name: Sofitel Shanghai Hyland
Address: SHANGHAI, 200001, CHINA
Telephone: (+86)21/63515888
Rating: 4.4

Customer review rating 4.4/5 5,262 reviews

ALLSAFE approved hotel

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+ 24 Services

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Hotel extras

Set in the heart of Shanghai
Catered to leisure or professional needs
Blending Chinese and Shanghai culture

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking
- Private outdoor parking
- Private enclosed outdoor parking
- Public indoor parkingComplimentary parking for all guests.
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Babysitting on request
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
Languages spoken at the hotel
- Chinese Mandarin
- English
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Arriving on an early flight? You room will be waiting for you if you choose this option. From 8 am on, enjoy the privacy and comfort of your room and "wellness" bathroom. Let the relaxation begin!
- LATE CHECK-OUT UP TO 5PM (Paying)Prolong your relaxation and opt to keep your room until 5 pm. Enjoy one more shower or a nap before checking out. A must for a magnifique stay!
Laundry
- Dry cleaning / Ironing
- Shoe shine machine
Boutiques/shopping
- Cash machine
- Currency exchange
- Beauty salon
- Gift shop/newspaper shop
Porter
Concierge

BreakfastPaying
2 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

Fitness centre
Well-being
- Massage (Paying)CHARGES APPLY
- Sauna
Babysitting on request

8 meeting room(s)
Conventions hotel
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Hotel location

Sofitel Shanghai Hyland

505 Nanjing Road East
200001
shanghai
china

Tel: +862163515888

Contact email :

Check-in from 14h00

Check out up to 12h00

NANJING ROAD EAST : 14 FUJIAN ZHONG LU
NANJING ROAD EAST. : 20 FUJIAN ZHONG LU
NANJING ROAD EAST.. : 37 FUJIAN ZHONG LU
REMINGUANGCHANG(PEOPLES SQUARE) : LINE NUMBER #505 REMINGUANGCHANG
NANJING ROAD EAST : Line 2 NANJING RD EAST - EXIT 4
PEOPLES SQUARE : Line 1-Line 2-Li PEOPLES SQUARE

By plane
PUDONG INTL AIRPORT At 50km / 31.07 miles
By plane
SHANGHAI HONGQIAO INTERNACIONAL At 16.6km / 10.31 miles
By boat
DONGJIN LINE At 1.6km / 0.99 miles
By boat
JINDONG LINE At 1km / 0.63 miles
By car
MIDDLE FUJIAN ROAD At 0.1km / 0.06 miles
By car
MIDDLE XIZANG ROAD At 0.3km / 0.19 miles
By car
ZHONGSHAN EAST-1 ROAD At 1km / 0.63 miles
By train
SH SOUTH RAILWAY ST At 13.4km / 8.33 miles
By train
SHANGHAI RAILWAY STATION At 6km / 3.75 miles

GPS :31.235665, 121.480808

Our accommodation(s)

Wi-Fi in the hotel (Free), Internet connectivity in room (Free)

SUPERIOR ROOM, Club Millésime Access, 1 King-size Bed, city views

Accessible room

Max. number of persons: 2
Area: From 30 m² / 323 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Pillow Menu
Coffee/tea making facilities(...)

SUPERIOR ROOM, Club Millésime Access, Twin Beds, city views

Accessible room

Max. number of persons: 2
Area: From 30 m² / 323 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Pillow Menu
Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King-size Bed, city views

Accessible room

Max. number of persons: 2
Area: From 30 m² / 323 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Pillow Menu
Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Single Beds, city views

Accessible room

Max. number of persons: 2
Area: From 30 m² / 323 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Pillow Menu
Coffee/tea making facilities(...)

DELUXE FAMILY ROOM, 1 King-size Bed and 1 Extra Bed, city views

Max. number of persons: 3
Area: From 30 m² / 323 sq ft

Rooms

Our restaurants and bars

MOSAIC

Type of cuisine: International

With a casual modern design and privileged view over Nanjing Road, Mosaic presents an innovative menu focusing on organic culinary creations. Open for breakfast, lunch and dinner with buffet and a-la-carte menus available from 6am through to midnight.

Lunch

11:30 - 14:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

17:30 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

MAO

Type of cuisine: Regional

Modern and authentic Cantonese specialties are served as well as a variety of innovative Shanghai dishes. Try our set menus or dine a-la-carte with a view over Nanjing Road or in one of 3 private rooms for those seeking an intimate dining experience.

Lunch

11:30 - 14:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

17:30 - 22:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BAR 505

Chic and smart, yet relaxed and comfortable, 505 is a lounge bar providing a selection of teas and coffees during the day and champagne, wine and Sofitel cocktails in the evening, with a contemporary soundtrack to complete the scene.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 8
Maximum size: 400 m²
Maximum capacity: 400 people
Maximum banquet capacity: 324 people

Find out more

Highly recommend!

jayyfeng 07/09/2020 TripAdvisor review

I enjoyed my stay at Sofitel Shanghai Hyland. This hotel has great location, near subway station , quite accessible to other parts in Shanghai, and close to the bund.The staff are very helpful and friendly. And the bed is comfortable and cozy. Higher floors are with great views.

Dear Jay, Greetings from Sofitel Shanghai Hyland ! In the behalf of all our heartists, thank you for your kind and sincere review. We are glad you chose us as your second home in Shanghai. We are looking forward to welcoming you back again. Warm Regards, Salim Arafati Guest Experience Manager

Overall good

Conrad Business - 23/08/2020 Confirmed reviews ALL

location is good, room a bit old and lighting is not enough. A little suggestion, on the breakfast table, real butter is better than margarine.

Dear Conrad W., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Friendly

Hans C. G. Business - 20/08/2020 Confirmed reviews ALL

For me this is really a "home away from home"

Dear Mr. G. , We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Good Stay with good location

Henrique S. Families - 10/08/2020 Confirmed reviews ALL

It was a nice hotel, very well located and nice staff but with some improvement points. Room cleanliness, specially in the bathroom, was poor. We complained just after the check in and it was sent someone to clean but it was just so so, not very good.

Dear Henrique S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Well located but hotel room was not very good

Anonymous Couples - 05/08/2020 Confirmed reviews ALL

The room is very old and has a strong moldy smell

Dear Ms. Z., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Nice service with good location

L. P. Business - 23/07/2020 Confirmed reviews ALL

Nice service with good location, although the facilities are pretty old.

Good stay

James Solo - 20/07/2020 Confirmed reviews ALL

Great service and friendly staff.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Just so so

L. P. Business - 19/07/2020 Confirmed reviews ALL

It was not a good experience of 3 days stay.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

One of the best locations in Shanghai

stephenpysc 14/07/2020 TripAdvisor review

Return to the first Sofitel in Shanghai. And it is so worth it. The views and the hotel are placed in a magical places full of lights and views. The executive lounge is on the top floor with stunning views of the city. The best and only place i will stay in Shanghai so don't pass it by.

Dear Doc, Greetings from Sofitel Shanghai Hyland! Thank you once more for staying with us and to always choose us during your short get away trips in Shanghai. All our team of heartists wish you success and happiness in your future endeavors and we hope you will come back visit us. Warm Regards, Salim Arafati Guest Experience Manager

Good location,

Dr.jiajun L. Solo - 11/07/2020 Confirmed reviews ALL

Besides of the Very good location, the receptionists are well trained , they are friendly and efficient. room are clean and quite. I was in this hotel last February, last weekend and today I am here again !

Dear Mr. L. , We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Nive accomodation

Minwoo L. Families - 02/02/2020 Confirmed reviews ALL

got complimentary breakfast. good enough

Lovely breakfast, great view, well-situated.

Martin Couples - 31/01/2020 Confirmed reviews ALL

Very pleasant and helpful staff, especially in Club. Great view from our room, excellent breakfast. Didn't realise that so much would be closed (not your fault) and the weather was grim (again, not your fault). Club was very pleasant and luckily we left before it and the gym closed (again...)

Dear Dear Mr K.,, We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Well located

Jiwon L. Families - 30/01/2020 Confirmed reviews ALL

I liked staying at this hotel. Conveniently located and easy access to major attractions. We had breakfast at mosaic restaurant every morning, and it was not bad. I hope the kinds of the food get a little bit more variety. Our room was junior suite. Enough space for us to stay.

Dear Ms. L., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Good experience

Joseph S. Business - 29/01/2020 Confirmed reviews ALL

I felt appreciated as a Accor Diamond member. May I suggest to put the amenities back in the room. The staff is kind enough to bring upon request but it is a lot of extra work. And as a 5 star hotel you’ll have to provide it anyway.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Well located hotel with excellent food and wonderful staff

Eoin Solo - 28/01/2020 Confirmed reviews ALL

Spent a wonderful week in the hotel. I had not stayed here before and didn't know what to expect. From check-in to check-out the experience was fantastic. I decided to take the offer of breakfast and that was a great decision as there is an amazing selection of fantastic food and the staff are so attentive. I will definitely stay here next time I go to Shanghai.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Well located with cheese available!

Ian Couples - 26/01/2020 Confirmed reviews ALL

Excellent central location! Comfortable and relaxed.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Dirty room and bathroom

Tracy T. Business - 22/01/2020 Confirmed reviews ALL

1. We found out the toilet bowl with dirt mark once we enter the room. 2. broken light in bathroom as well as the reading light on top of one of the bed. 3. no one refill the box tissue paper in second day. Overall the feeling is bad and the room is old and dirty.

Dear Ms. T., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Nice experience

Old G. Business - 22/01/2020 Confirmed reviews ALL

Good stay with a friendly staff. Central location. Good value for money.

Great stay

Lowie Business - 21/01/2020 Confirmed reviews ALL

Great stay, good service and some friendly staff

Dear Mr.V., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Jacqueline C. Couples - 19/01/2020 Confirmed reviews ALL

Thoroughly enjoyed staying at Sofitel. Staff were professional, very welcoming and accommodating. The suite was luxurious and welcome chocolates were appreciated. Loved coming back to the hotel at night.

Dear Ms. C., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Our most recent 20 reviews

In partnership with TripAdvisor

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Hotel extras