Sofitel Shanghai Hyland Hotel 4 stars 
Customer review rating 4.4/5 
5,416 reviews
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Hotel extras
Set in the heart of Shanghai
Catered to leisure or professional needs
Blending Chinese and Shanghai culture
Services in the hotel and nearby
Check-in from 14h00
Check out up to 12h00
Paying
Hotel location
Sofitel Shanghai Hyland
505 Nanjing Road East
200001 shanghai
china
Tel: +862163515888
Contact email :
h1603-re1@sofitel.com
Check-in from 14h00
Check out up to 12h00
Our accommodation(s)
Wi-Fi in the hotel (Free), Internet connectivity in room (Free)
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 8
Maximum size: 400 m²
Maximum capacity: 400 people
Maximum banquet capacity: 324 people
TripAdvisor Rating
1,890 reviews
Ok
Customer review rating 3.0/5
Mikko S. Solo - 07/02/2021 Confirmed reviews ALL
The room was comfortable, although TV i could not use properly 2318. The breakfast was a disappointing compared to "the normal" times. It did not cost too much though.
Dear Mikko Petteri S., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback on breakfast is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland
Well located is the only thing I can appreciate. The service is really unsatisfied.
Customer review rating 2.5/5
G. G. Business - 02/02/2021 Confirmed reviews ALL
Well located is the only thing I can appreciate with this hotel. I have heard a lot good things about it but it is not true if I will stay for a second time nor recommend it to anyone I know. Firstly the hotel room itself it is rather old. The bed is concave because it is old and I couldnt sleep well. The breadfast- serciouly I have paid so much for this but at the end I could only eat egg and fruit every day because I have no choice at all. The coffee service also didn't come everyday-I guess they don't really care about a Chinese look guest because as far as I see when a European look person comes in, they follow. And for two weeks long I only have 2 cups of coffee because I find no one to ask. The best service/ attitude is the receptionist, they always nice, friendly and helpful, room service is also very good. But others is really unsatisfied. The concierge- I understand that in this critical situation, they have to check everyone who enters the hotel especially the new ones who never register but I ask myself that, every time I get into the hotel they look like they have never seem me before and ask what am I doing there?! There are most of the time, minimum 2 person but also even 5 person standing there but what they are doing if they don't even recognize a guest who is stay for such a long time? Right they talked and played with the cell phone. And whenever I came in, they just looked and asked what am I doing in the hotel.
Dear Gui Zhen G., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback on restaurant service and Concierge service are very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland
Good location.
Customer review rating 2.5/5
Conrad W. Business - 13/01/2021 Confirmed reviews ALL
Not content with the TV channels. Choices too little, especially not much global ones. Connection is not stable, and the sound volume control is useless.
Dear Chip King W., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback on internet connection and channel choices is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland
Always good location.
Customer review rating 3.5/5
L. J. Business - 06/01/2021 Confirmed reviews ALL
OK, mostly as usual.
Dear Jian Jun L., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland
Great Service
Customer review rating 4.5/5
Marie G. Solo - 22/12/2020 Confirmed reviews ALL
It is always a pleasure to stay at the Sofitel. The service is top-notch from the valet at the entrance to the friendly staff at the front desk. Rooms are an excellent value with those wonderful Lanvin amenities.
Dear Kolleen G., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland
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