Sofitel Shanghai Hyland Hotel 4 stars

Customer review rating 4.4/5 5,405 reviews

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Sofitel Shanghai Hyland
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Room 1

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Hotel extras

  • Set in the heart of Shanghai

  • Catered to leisure or professional needs

  • Blending Chinese and Shanghai culture

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Shanghai Hyland

505 Nanjing Road East
200001
shanghai
china

Tel: +862163515888

Check-in from 14h00

Check out up to 12h00

  • NANJING ROAD EAST :  14 FUJIAN ZHONG LU

  • NANJING ROAD EAST. :  20 FUJIAN ZHONG LU

  • NANJING ROAD EAST.. :  37 FUJIAN ZHONG LU

  • REMINGUANGCHANG(PEOPLES SQUARE) :  LINE NUMBER #505 REMINGUANGCHANG

  • NANJING ROAD EAST :  Line 2 NANJING RD EAST - EXIT 4

  • PEOPLES SQUARE :  Line 1-Line 2-Li PEOPLES SQUARE

  • By plane

    PUDONG INTL AIRPORT At 50km / 31.07 miles

  • By plane

    SHANGHAI HONGQIAO INTERNACIONAL At 16.6km / 10.31 miles

  • By boat

    DONGJIN LINE At 1.6km / 0.99 miles

  • By boat

    JINDONG LINE At 1km / 0.63 miles

  • By car

    MIDDLE FUJIAN ROAD At 0.1km / 0.06 miles

  • By car

    MIDDLE XIZANG ROAD At 0.3km / 0.19 miles

  • By car

    ZHONGSHAN EAST-1 ROAD At 1km / 0.63 miles

  • By train

    SH SOUTH RAILWAY ST At 13.4km / 8.33 miles

  • By train

    SHANGHAI RAILWAY STATION At 6km / 3.75 miles

GPS :31.235665, 121.480808

Our accommodation(s)

Wi-Fi in the hotel (Free), Internet connectivity in room (Free)

SUPERIOR ROOM, Club Millésime Access, 1 King-size Bed, city views

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, Club Millésime Access, Twin Beds, city views

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King-size Bed, city views

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Single Beds, city views

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

DELUXE FAMILY ROOM, 1 King-size Bed and 1 Extra Bed, city views

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
Rooms

Our restaurants and bars

MOSAIC

Type of cuisine: International

With a casual modern design and privileged view over Nanjing Road, Mosaic presents an innovative menu focusing on organic culinary creations. Open for breakfast, lunch and dinner with buffet and a-la-carte menus available from 6am through to midnight.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAO

Type of cuisine: Regional

Modern and authentic Cantonese specialties are served as well as a variety of innovative Shanghai dishes. Try our set menus or dine a-la-carte with a view over Nanjing Road or in one of 3 private rooms for those seeking an intimate dining experience.

Menu (PDF) Cocktail menu (PDF)

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 505

Non contractual photo

Chic and smart, yet relaxed and comfortable, 505 is a lounge bar providing a selection of teas and coffees during the day and champagne, wine and Sofitel cocktails in the evening, with a contemporary soundtrack to complete the scene.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 400

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 324 people

Find out more

Our guest reviews for
Sofitel Shanghai Hyland

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,405 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,885 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good location.

Customer review rating 4.4/5

Conrad W. Business - 13/01/2021 Confirmed reviews ALL

Not content with the TV channels. Choices too little, especially not much global ones. Connection is not stable, and the sound volume control is useless.

Dear Chip King W., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback on internet connection and channel choices is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Always good location.

Customer review rating 4.4/5

L. J. Business - 06/01/2021 Confirmed reviews ALL

OK, mostly as usual.

Dear Jian Jun L., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Krause General Manager Sofitel Shanghai Hyland

Great Service

Customer review rating 4.4/5

Marie G. Solo - 22/12/2020 Confirmed reviews ALL

It is always a pleasure to stay at the Sofitel. The service is top-notch from the valet at the entrance to the friendly staff at the front desk. Rooms are an excellent value with those wonderful Lanvin amenities.

Dear Kolleen G., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Excellent service

Customer review rating 4.4/5

B. L. Business - 14/12/2020 Confirmed reviews ALL

Waitress listen your news and demand Well organized and nice happy hour - need to make the cocktail of the month Nice room and well located

Dear L. B., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Warm welcome, good location next to famous pedestrian street

Customer review rating 4.4/5

H. J. Business - 02/12/2020 Confirmed reviews ALL

Overall very nice accomodation experience nice: - free room upgrade - great breakfast - friendly and helpful staff only suggestion for improvement is upgrade of elevator

Dear J. H., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

No doubt, the location is great!

Customer review rating 4.4/5

Dr.l. J. Solo - 19/11/2020 Confirmed reviews ALL

It was nice to be here as usual.

Dear Jian Jun L., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Not bad for a short business trip

Customer review rating 4.4/5

Kkl Business - 17/11/2020 Confirmed reviews ALL

The hotel is easy to get to either by metro or car. I went to the hotel by metro so I only saw the back gate with a few stairs up. Nobody in the hotel told me there was actually a front gate located on the other side. The standard room is a little bit crowded but adequate. It's enough for a business trip. The one thing that really needs to be improved is the soundproof function of the window glass.

Dear Liu Kai L., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Close to perfection

Customer review rating 4.4/5

Damien Families - 16/11/2020 Confirmed reviews ALL

Very nice service in a well located hotel in Shanghai

Dear Damien P., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Very helpful staff, exceptional location

Customer review rating 4.4/5

Ahmed Solo - 03/11/2020 Confirmed reviews ALL

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Dear Mr. G. , We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Great As Always!

Customer review rating 4.4/5

Lee Solo - 01/11/2020 Confirmed reviews ALL

As always, Sofitel Hyland never disappoints me. My monthly staycation in this hotel is just the escapade you need. Location is superb! Staffs is amazing especially the housekeeping team on the floor! Smiley all the time :) Great Job!

Dear Mr. J. , We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Well located, excellent stay, nice stuff, good atmosphere, greet tread of diamont memeber, nice room, very good bed.

Customer review rating 4.4/5

Marc B. H. Solo - 30/10/2020 Confirmed reviews ALL

I felt hardly welcomed. Everything except the breakfast was very nice.

Dear Mr. H. , We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’d be grateful if you could spare some extra time to review us on TripAdvisor. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.tripadvisor.co.uk/UserReviewEdit-g308272-d299549-Sofitel_Shanghai_Hyland-Shanghai.htmlq Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Very pleasing stay !

TripAdvisor rating 4.0/5

Marqu08 28/10/2020 TripAdvisor review

My week at the Sofitel has been very pleasant. My arrival was welcomed and was well processed by the front office staff who made sure to put me in a very comfortable room. Housekeeping Staff did the room servicing daily and at the acceptable standards. Breakfast was well balanced and most enjoyable, the staff were pleasant and did their job with professionalism, as soon as I entered the restaurant who ever was there at the time, made sure that I got my beloved coffee first thing. SALIM was always at hand and always made sure I was comfortable at the restaurant and in general. My special thanks go to the restaurant staff and Salim.on my second day at the hotel I fell and hurt my back a little , when they found out they all showed concern and kept comforting me. Om my last day Salim went out of his way to escort me to the hotel ground level and helped me with the suitcase due to the back pain. Thanks go to the GM and the executive chef whom I had a little chat With and whom I find doing a great job to make sure the guest walks in happy and leave happy!

Great stay at Sofitel Shanghai Hyland

Customer review rating 4.4/5

Danny Business - 27/10/2020 Confirmed reviews ALL

Everything is perfect.

Dear Shen Sheng H., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Well Located and Good Stay!

Customer review rating 4.4/5

Brian D. Solo - 26/10/2020 Confirmed reviews ALL

Arrived at the hotel with ease. The front office men located me to a comfortable room ( thank you ! ) My first breakfast was a little confusing ( from my previous experience with the Sofitel ) due to misbehavior of " some " house guests. From the 2nd day breakfast things got better. apart from one not so pleasing incident when one gusts just entered the restaurant to have breakfast. He first blows his nose very hard on a napkin taking from the table and did the unimaginable leaving the infected napkin with his mucus on the table and went to seat in another table. since I was seating next table, I asked the staff to move me immediately to another table. The staff reacted promptly and clean the whole table with disinfectant. Otherwise, the restaurant staff were very nice and always made sure that I got me beloved cappuccino as soon as set down ( Thank you all ) and since I fell and hurt my back a little, the staff always made sure asking how my back was every day ( Thank you ) . As for housekeeping all was fine too. Food. Food. Food. breakfast was most enjoyable and could not ask for more. To mention the wonderful food I had one night ( Buffett dinner ) it was most enjoyable and love all the meat casseroles. Special thanks to the MG . executive Chef whom I happened to have a little chats. And thanks go to Salim too for making sure that all was comfortable for me ( always near to assist ) to mention helping me with the suitcase ( due to my back pain ) to take it down to the street on my way to the subway. LAST... Thank you all for being there and making my stay most enjoyable. Brian

Dear Mr. D., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Well located

Customer review rating 4.4/5

Bo Couples - 15/10/2020 Confirmed reviews ALL

Well located, but the bathroom is too small

Dear Bo Y., We very much appreciate your comments regarding your stay at the Sofitel Shanghai Hyland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Limited car park lot

Customer review rating 4.4/5

C. C. H. Families - 13/10/2020 Confirmed reviews ALL

Reach hotel by car at 2:00 pm, informed by car park attendance that car park is full. Told to drive around until car park lot is available. Call to Hotel to complain before allow to enter the car park.

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the car parking problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

good location, but old room and mediocre food

Customer review rating 4.4/5

Lawrence S. Business - 06/10/2020 Confirmed reviews ALL

the location is unbeatable, but the room layout is kind of strange and whole service is just average. not very attractive

Dear Qing Yun S., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

Average

Customer review rating 4.4/5

Davide R. Business - 26/09/2020 Confirmed reviews ALL

Definetely missing Sofitel style

Dear Davide R., Thank you for taking the time to tell us about your experience at the Sofitel Shanghai Hyland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Salim Arafati Guest Experience Manager Sofitel Shanghai Hyland

ALWAYS NICE TIME AT SOFITEL HYLAND

TripAdvisor rating 4.0/5

Cyrilmarcq Business - 22/09/2020 TripAdvisor review

Sofitel is really attractive, even with difficulties of COVID they can still provide good services. The lounge is still close, but they can provide similar services at the bar. The room are clean, and confortable

A Perfect weekend

Customer review rating 4.4/5

Alfred O. N. Families - 20/09/2020 Confirmed reviews ALL

Everything was amazing. Manager upgraded our room to a bigger one because we have 2 babies. Everything was ready in our arrival. Location is unique. Very convenient. And facilities at the hotel are great. A 10/10. We will come back again for sure

Dear Alfred, Greetings from Sofitel Shanghai Hyland ! Thank you for always choosing us during your weekends getaways with your family. It is always a pleasure to welcome you and to have you as our guests. We truly appreciate your comments and your sastisfaction is our greatest reward. We hope you will be back visiting us very soon. Warm Regards, Salim Arafati Guest Experience Manager

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