Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.0/5 6,580 reviews

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Novotel Melbourne on Collins - Image 1
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270 Collins Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shops is undergoing a refurbishment with a reopen date of 1 Nov 2025.

Our accommodation(s)

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Hotel location

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

GPS:-37.815963, 144.964961

Telephone
Fax +61 3 9667 5805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lane Bar

Non contractual photo

For the perfect espresso, signature cocktails, a light meal and share style menu, Lane Bar is an ideal place for meeting family, friends or colleagues.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  6,580 reviews

TripAdvisor Rating  4.1/5  5,309 reviews

Customer review rating 3.5/5

Donna A. Couples - Confirmed reviews ALL

a great base for us to enjoy an excursion to Melbourne.

Dear Donna, We thank you for taking the time to provide us with your feedback. We are delighted to hear that our location served as an ideal base for your Melbourne excursion. It’s wonderful to know our convenient position allowed you to explore the city with ease. That said, we sincerely regret the shortcomings you encountered with certain in-room facilities. Our maintenance team has been notified to address these rare occurrences promptly, ensuring all aspects of your next visit meet our usual standards. Finally, we are pleased that your stay overall was enjoyable and hope to welcome you back for another seamless experience in the heart of the city. Thank you again; we hope to have the opportunity to welcome you back. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.0/5

Dennis C. Couples - Confirmed reviews ALL

All good but rooms for 2 people should have 2 chairs.

Dear Dennis, It was a pleasure to receive this kind review of your time with us. We’re delighted to hear you had an overall enjoyable stay with us. It’s always encouraging to know our guests leave with positive impressions. However, we sincerely regret that certain aspects of your room did not meet your expectations. Our team is committed to ensuring all guest needs are met and will review your comments to improve future experiences. On a positive note, we hope you enjoyed the convenient Collins Street location, which offers easy access to Melbourne’s vibrant attractions and shopping. We hope to welcome you back soon. Best regards, Andrew Maynard, General Manager

Customer review rating 4.0/5

Gen C. Families - Confirmed reviews ALL

A family of 4 having a city staycation. Fantastic location. Facilities and rooms are a bit dated (I've read they're doing some upgrades in 2026) and our coffee machine didn't work. Buffet breakfast was enjoyable, we especially enjoyed making our own juices. I'm sure we'll return.

Dear Gen, Thank you for taking the time to share your review. We’re pleased your family appreciated our central Collins Street location and enjoyed the breakfast experience. Your continued loyalty and high recommendation score inspire us to keep delivering memorable stays. It was a pleasure having you, and we can’t wait to welcome you back soon. We hope to welcome you back in the future. Kind regards, Andrew Maynard, General Manager

Customer review rating 4.5/5

Peter B. Couples - Confirmed reviews ALL

Very good customer service. The hotel restaurant was really good for dinner. Excellent meal and restaurant staff were great.

Dear Peter, Thank you very much for your kind feedback. We are thrilled to hear you enjoyed your stay at Novotel Melbourne on Collins. It’s wonderful to know our restaurant team made such a positive impression during your evening meal. We take pride in delivering memorable dining experiences, and we’re delighted you found both the service and cuisine to your liking. Your kind words about our website’s ease of use are equally appreciated, as we strive to make every step of your journey seamless from start to finish. We look forward to welcoming you back. Best wishes, Andrew Maynard, General Manager

Customer review rating 4.5/5

Philip B. H. Couples - Confirmed reviews ALL

Housekeeping could have been done earlier - sink in the bathroom needs replacement

Dear Philip, Thanks for your review. We are thrilled to hear you enjoyed your stay at Novotel Melbourne on Collins. It’s wonderful that you found our location convenient for exploring the city. Being situated on Collins Street truly allows our guests to experience Melbourne’s vibrant heart. That said, we regret any inconvenience caused regarding the timing of housekeeping and your bathroom experience. Our team aims to address all aspects of your stay promptly, and we appreciate you bringing these matters to our attention. Finally, we are delighted that your overall experience reflected the high standards we strive to maintain. Your loyalty as a Gold ALL member means a great deal to us. We hope to welcome you again in the future. Kind regards. Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 2,516 reviews 9.4/10 Location
  • 3,346 reviews 5.8/10 Room
  • 3,097 reviews 7.8/10 Service
  • 93 reviews 2.7/10 WiFi
  • 1,476 reviews 5.3/10 Comfort
  • 1,177 reviews 3.1/10 Amenities
  • 1,171 reviews 5.4/10 Cleanliness
  • 869 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.