Novotel Melbourne on Collins 4.5 stars

Customer review rating (ALL Rating) 4.2/5 4,400 reviews

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ALLSAFE approved hotel

Hotel extras

  • Located in the Heart of Melbourne, the perfect destination for work and pleasure.

  • Hotel located above fashionable St Collins Lane Shopping Mall and 1 min walk to Bourke St Mall

  • ALLSAFE Certified Hotel

  • Newly refurbished Fitness Centre with heated pool and spa

  • Free WiFi for all guests , generous work space, iPad® dock, LCD TV

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Melbourne on Collins

270 Collins Street

GPS:-37.815963, 144.964961

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park


Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,400 reviews

TripAdvisor Rating  4.0/5  5,227 reviews

Good location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Great location, friendly staff, only downside was the breakfast.

Dear Josh, Thank you for the time you have taken to review your recent stay, We're delighted to hear that our prime location and the friendliness of our staff stood out during your stay. Our central position in Melbourne's CBD offers convenient access to the city's attractions and shopping destinations, ensuring a memorable experience for our guests. We regret to hear that our breakfast offerings did not meet your expectations. We take pride in providing a full buffet breakfast with a variety of options and are continuously working to enhance our food and beverage quality to ensure guest satisfaction. We're glad that overall, your experience with us was positive and we're grateful for your compliments. We hope to welcome you back. Best wishes, Andrew Maynard, General Manager

Dirty room no linen and stains every where .

TripAdvisor rating 2.0/5

David W TripAdvisor review

This is my honest review based on my own experience, I hope this is helpful . Stayed here over night and paid a premium dollar , no bed was setup for my son as we had booked for , we had to call reception at 11.00 pm to have sheets and blankets sent up ( not a big deal but not what you want after enjoying a night out )bed could have been made better by a 4 year old , the underlay was still folded in half when the sheet was fitted to the bed , there where stains all over the underlay , stains on the lamp shade , stains on the floor and the walls where dirty , Honestly I have stayed in cleaner back packers than this place and to say I was disappointed is an understatement , after reading the reviews it seemed like a nice place to stay , couldn't be further than the truth in my opinion , after my personal experience staying at this place I would be looking elsewhere for accommodation. Final notes , staff were friendly and was good location close to everything. 2 Stars from me .

So so stay

Customer review rating 3.0/5

Dianna Business - Confirmed reviews ALL

Didn’t get off to a good start as check in wasn’t amazing but that was my fault (I didn’t queue in the Accor members line and then got guzumped at the counter by a “Diamond Plus thank you very much and where’s my free upgrade” person. No gold status gift or upgrade for me (but not a big deal, it’s a pleasant surprise when offered). My biggest issue was the bed, which was made poorly, making it uncomfortable. The bed was seemingly assembled as a king. However the two single beds that formed the king had been made very much as single beds with sheets tightly tucked in, but then pushed together to make the appearance of a king bed. I didn’t realise till the middle of the night when I was tangled and not covered by the sheets as they didn’t extend across bed. There was no king underlay comforter that is usually applied across two single beds when they are joined this way to make a king bed in a hotel. I also discovered the beds were uneven, making for a fairly uncomfortable nights sleep. It felt as though I was not supposed to used one side of the bed so the housekeeper didn’t have to remake it for the next guest. All in all it wasn’t my best stay at this particular hotel (which I have stayed in many times).

Excellent stay

Customer review rating 5.0/5

Ryan Business - Confirmed reviews ALL

I stayed one night for work. Arrived just prior to midnight and checking out before 9am the next morning. The staff were helpful on arrival and help me get checked in promptly. I also saw them helping other guests who needed assistance generally (e.g. one guest ordered Uber eats but no cutlery was provided so the staff member promptly organised this for them from the kitchen).

Dear Ryan, We'd like to thank you for reviewing your experience. We're delighted to hear that our staff provided prompt and helpful service during your stay, reflecting our commitment to guest assistance. It's also great to know that our efforts to assist guests with additional needs, such as providing cutlery for outside dining, met your expectations. We appreciate your feedback regarding the pricing and selection; we continuously strive to offer a value that matches the quality of our services and amenities. Your recognition of our hotel's offerings and the positive impact our team made on your visit is truly valued. We are looking forward to welcoming you again. All the best, Andrew Maynard, General Manager


Customer review rating 3.5/5

Paul Business - Confirmed reviews ALL

Would like power outlets by the bed

Dear Paul, Thanks for sharing your point of view. We're delighted to hear that you enjoyed our central location, which is indeed perfect for exploring the heart of Melbourne and its attractions. We understand the importance of having power outlets by the bed for convenience, and we appreciate your suggestion regarding USB charging. Our team is always looking for ways to enhance our guest experience, and your feedback is valuable in this process. We hope to have the opportunity to welcome you again. Best wishes, Andrew Maynard, General Manager

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Other web-users rate our hotel

  • 1,908 reviews 9.2/10 Location
  • 2,508 reviews 6.4/10 Room
  • 2,313 reviews 7.8/10 Service
  • 45 reviews 5.1/10 WiFi
  • 848 reviews 7.1/10 Cleanliness
  • 630 reviews 7.8/10 Breakfast
  • 398 reviews 5.9/10 Value
  • 205 reviews 6.8/10 Pool

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