Pullman Dresden Newa

Thank you for taking the time to share your feedback on your recent stay at Pullman Dresden. I greatly appreciate your insights and observations. I am delighted to hear that you found our location convenient, with easy access to various restaurants, shopping malls, and stores in the vicinity. However, I regret to learn that the room space did not meet your expectations. Our rooms meet the German 4-star standard, but I apologize for the inconvenience caused by the limited space, especially in accommodating luggage. I hope to have the opportunity to welcome you again in the future and provide you with an improved experience. Kind regards – Vivien Fenz, Social Media & Guest Relation Coordinator

Thank you for taking the time and writing a review regarding your stay. I appreciate your kind words about your first stay and that you are a loyal Accor member. However, I am a bit confused and unhappy about your negative rating. My colleague Ms. Keß had been looking forward to your feedback when she had inquired with you personally via email right after your departure. She wanted to reassure herself if you have fully enjoyed your stay with us, since our colleague approached her about the initial difficulties in the beginning. I am as glad as you are that we were able to provide you with the complimentary late check-out and that you and your wife could enjoy the benefits of our superior category. The Pullman Team would be happy to welcome you again in Dresden and meet your expectations again like we did during your first stay.

Good afternoon, thank you for taking time to share your impressions of your stay with us. I am very pleased that you liked the location and the accessibility. I can understand that you missed a kettle but in order to make our hotel even more environmentally friendly, we have decided to provide kettles only from the superior room category upwards. However, we would be happy to bring one to your room during your next visit, just let us know. It's a pity that you didn't quite like our bathroom concept and that you found the beds uncomfortable. As we try to please all our guests as much as possible, we decided on a hardness level 2 for our mattresses. I hope you still enjoyed your stay and we would be happy to welcome you again soon. Kind regards, Vivien Fenz - Social Media & Guest Relation Coordinator

Hallo, vielen Dank für Ihre Rückmeldung. Es freut mich zu hören, dass Sie mit Ihrem Aufenthalt rundum zufrieden waren. Ihr Kommentar zu unserem Service-Personal leite ich gerne an die betreffenden Personen weiter. Es ist ein wahres Kompliment zu hören, dass sie uns als paradebeispiel was guten service betrifft vorschlagen – vielen Dank für diese Anerkennung. Ich hoffe, Sie bald wieder bei uns begrüßen zu dürfen und danke Ihnen nochmals herzlich für Ihren Aufenthalt und Ihr Feedback. Freundliche Grüße – Vivien Fenz, Social Media & Guest Relation Coordinator

Thank you for taking the time to share your experience with us. I genuinely appreciate your feedback as it helps us understand areas where we can improve and enhance our guests' overall experience. I regret to hear that the upgrade did not meet your expectations and I sincerely apologize for any inconvenience caused. Our hotel has several room categories with different facilities. In our Classic category, our guests can serve themselves around the clock from the assortment of our Market Place at reasonable, even cheaper prices than in a conventional minibar. From the Superior category onwards, you will also find a bottle of water as well as a minibar in your room and the rooms are on a higher floor than the Classic rooms, from the Deluxe category onwards, the latter is even included when filled and your room is located on the higher floors. If you would like new or more pillows, you can always contact our reception. It is a pity that we could not quite satisfy you with the sanitary area. This architectural solution was deliberately chosen to make the rooms appear visually larger and transparent. Nevertheless, I can understand your feelings. Perhaps our double-sized Junior Suite with separate bathroom area as well as shower and bathtub is something for your next visit to Dresden. Regarding the curtains, I can happily share, that this issue has been solved due to buying new ones. If you decide to give us another chance, I would be more than happy to ensure a more pleasant and satisfying stay. Please do not hesitate to reach out to me directly, and I will do my best to accommodate your preferences. Thank you once again for sharing your thoughts. I value your feedback and hope to have the opportunity to welcome you back in the future for a much improved experience. Best regards – Vivien Fenz, Social Media & Guest Relation Coordinator