Hotel Mercure Wien City 4 stars

Customer review rating 4.5/5 2,755 reviews

ALLSAFE approved hotel

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Hotel Mercure Wien City
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+ 18 Services

Hotel extras

  • ALLSAFE certified hotel

  • TOP location! Just 5 minutes walk to the city center

  • ENVIRONMENTALLY FRIENDLY! Our hotel is Planet 21 Silver certified...

  • FAMILY FRIENDLY! Our Superior category rooms have space for up to three guests...

  • FREE guided city tour every Saturday (limited number of participants)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 vienna
austria

Tel: +431213130

Fax: (+43)1/21313230

Check-in from 15h00

Check out up to 12h00

  • U1, U4 :  U1, U4 SCHWEDENPLATZ

  • U2 :  U2 SCHOTTENRING

  • By plane

    VIENNA SCHWECHAT At 20km / 12.5 miles

  • By car

    SUDAUTOBAHN A2 At 12km / 7.46 miles

  • By car

    WESTAUTOBAHN A1 At 15km / 9.32 miles

  • By train

    SOUTH At 5km / 3.13 miles

  • By train

    WEST At 4km / 2.5 miles

  • By train

    WIEN WESTBAHNHOF At 4km / 2.49 miles

GPS :48.215123, 16.376181

Hotel services

BELVEDERE Non contractual photo

Our bar is daily open for you. Start the day with a cup of coffee in the morning or end your day with an after-work drink.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 123 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 123 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
    • Umbrellas
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Mercure Wien City Additional charge
    • On site
    • 22 parking spaces
    • Private

Our accommodation(s)

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

Our guest reviews for
Hotel Mercure Wien City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,755 reviews

TripAdvisor Rating 4.0/5

1,360 reviews

Business trip to Austria

TripAdvisor rating 5.0/5

enricor626 Business - 17/10/2021 TripAdvisor review

Perfect accommodation: easy to reach and leave in the morning, nice room with enough space and good cleanness, breakfast ok. Parking in the same building, but it will better if it would be possibility to booking. in the evening, it is possible to reach downtown walking.

Well located

Customer review rating 4.5/5

Karsten Business - 10/10/2021 Confirmed reviews ALL

Relatively central, friendly and helpful staff, clean, good breakfast: a nice Hotel for a few days in Vienna.

Well located hotel

Customer review rating 4.0/5

Anonymous Business - 09/10/2021 Confirmed reviews ALL

Close to the city centre, good location

good stay

Customer review rating 5.0/5

Anonymous Families - 02/10/2021 Confirmed reviews ALL

perfect

Dear Mr. C., we cannot thank you enough for your kind comments with regards to your recent stay. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. We hope to have the pleasure of welcoming you back again soon! Best regards from beautiful Vienna, Magali Kempes Moll Guest Experience Manager

Well located, but placed in the 1990

Customer review rating 1.5/5

David Families - 24/09/2021 Confirmed reviews ALL

The personal was super friendly and helpful. Room was with old furniture, the floor was sticky and the bathroom not inviting at all. It was the third Mercure Hotel on this trip and by far the worst. The other were in Romania, modern and with a great breakfast. The reason why we also chose to stay in Vienna in a Mercure Hotel. We decided after the first night to move on an reduce the time to move to Bratislava, at least there we knew an amazing hotel. We didn't to bother to move inside Vienna. Bratislava was nearby we we could travel from there to Vienna.

Dear David, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. We are delighted that you appreciate our perfect location and the courteous staff. I am very sorry that you are obviously disappointed about your room and our hotel and I hope you will nevertheless give us the opportunity to convince you of our service at your next travel to Vienna! As compensation for your bad experience at our hotel, we have credited 2000 courtesy points to your ALL loyalty card. Please accept our apologize for the experiences made and the impression received. Best regards, Magali Kempes Moll Guest Experience Manager

Well located to the hart of Vienna

Customer review rating 4.0/5

Ivan Friends - 24/09/2021 Confirmed reviews ALL

The staff in the hotel were friendly and helpful, we really enjoyed our stay in the hotel.

Dear Ivan , Thank you very much for your visit and for taking the time to review your stay at Mercure Wien City. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks in that particular category made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Greetings from Vienna, Magali Kempes Moll Guest Experience Manager

Well located

Customer review rating 4.5/5

Carmen Couples - 23/09/2021 Confirmed reviews ALL

Nice location, good stay, good breakfast and parking

Dear Carmen, thank you very much for your visit and for taking the time to tell us about your experience at Mercure Wien City. We are delighted that you appreciate our perfect location and our delicious breakfast. Getting such feedback is the best motivation for the entire team. We are happy to receive your suggestion regarding the shower and are pleased to receive your constructive criticism. Again, thank you very much for your valuable feedback on your experiences! Best regards from beautiful Vienna, Magali Kempes Moll Guest Experience Manager

well located

Customer review rating 4.5/5

Alain M. Couples - 19/09/2021 Confirmed reviews ALL

as i mentiomed the hotel is very well located but i expected more from a 4 start hotel. for example the shower didnt work so good not mutch pressur , poor brakfast.

Dear Alain , We very much appreciate your comments regarding your stay at the Mercure Wien City. We regret that our breakfast variety did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Magali Kempes Moll Guest Experience Manager

Ottima posizione e buon servizio

Customer review rating 4.0/5

Anonymous Friends - 18/09/2021 Confirmed reviews ALL

We didn’t spend a lot of time in the hotel, we were always outside, visiting Wien. Anyway, the position was great (8min by walks from the main square), the room was perfectly clean, the service good. We know that Accor is a guarantee. Thank you so much!

Dear Jennifer, thank you so much for this nice review. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest and sending you best wishes from Vienna, Magali Kempes Moll Guest Experience Manager

Enjoyable stay

TripAdvisor rating 5.0/5

DavidColinMartin 11/09/2021 TripAdvisor review

A very enjoyable stay in Vienna hotel well located few minutes walk to the centre. variety of restaurants, pastry shops and bars close by. Staff very welcoming and helpful. spacious room nice bathroom and clean.

Dear David, we cannot thank you enough for your kind comments with regards to your recent stay. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. We at Mercure Wien City take pleasure in creating moments of magic for our guests. I am pleased that we were able to do so for you. We are looking forward to welcoming you hopefully soon again! All the best withes from Vienna, Magali Kempes Moll Guest Experience Manager

Good location, walking distance to Stephan Platz

Customer review rating 3.5/5

Eduard Families - 08/09/2021 Confirmed reviews ALL

Cleaning must be improved

Dear Eduard S., Thank you very much for taking the time to share your feedback. At first, we are delighted to read that you enjoyed our perfect location really close to the city centre. I very much regret that the cleanness in your room did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received. Thank you very much again for your valuable comments. We do hope you will give us the chance to prove that we are indeed better hosts and we would be more than happy to welcome you as our guest in the future. Best regards from beautiful Vienna, Magali Kempes Moll Guest Experience Manager

Nice hotel

Customer review rating 4.5/5

Christian Families - 30/08/2021 Confirmed reviews ALL

Everything was fine - very friendly reception desk

Lieber Christian, vielen Dank für Ihre positive Bewertung unseres Hauses. Es freut uns sehr, dass Sie sich in unserem Haus wohlgefühlt haben und mit dem Service und besonders der Freundlichkeit unserer Mitarbeiter zufrieden waren. Denn: Ihre Zufriedenheit ist für all jene, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, eine tolle Bestätigung und klasse Motivation zugleich. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen! Herzliche Grüße, Magali Kempes Moll Guest Experience Manager

Sufficient stay

Customer review rating 3.5/5

György M. Couples - 24/08/2021 Confirmed reviews ALL

Probably due to some Accor hotels in Vienna, this hotel was overcrowded, esp. due to small size. Then parking slots are very limited. The hotel corridor seems untouched since 25 years, bad shape....And the breakfest...7.30 is really too late...I was stupid to pay it, did not ask it and but not suppose that late availability. besdie that, earlier breakfest is also god for the hotel, as cleaning could start earlier after leaving guests. Then, 1 elevator is far not enough, esp. now, during pandemy, to be many people in small place ! So our stay was acceptable (in spite of limitations) but not convenient. Definetely step back

Dear Gyorgy M., Thank you for taking time to write a feedback to us. I terribly regret that we are not able to meet your expectations at our Hotel. Please give me the trust that it is always our first intention to satisfy our guests fully. It would be wonderful if you would give us the opportunity to prove our high quality and service standards during your next trip to Vienna. With kind regards, Magali Kempes Moll Guest Experience Manager

magnificent personell

Customer review rating 5.0/5

Δημητρης Χ. Business - 11/08/2021 Confirmed reviews ALL

Everything was wonderfull,amazing breakfast,incredible room,magnificent personell,i will definitely visit again

Dear Dimitrios, we cannot thank you enough for your kind comments with regards to your recent stay. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. We at Mercure Wien City take pleasure in creating moments of magic for our guests. I am pleased that we were able to do so for you. I hope to have the pleasure of welcoming you back again soon. Best regards from beautiful Vienna to beautiful Greece :-) Magali Kempes Moll Guest Experience Manager

Hotel in a perfect location

TripAdvisor rating 5.0/5

Dragon314 08/08/2021 TripAdvisor review

The best feature of this hotel is (without any doubt) its location. I also really appreciated the possibility to park my car directly in the hotel. The breakfast was also very good. The only problem throughout our whole stay was our sleeping situation. Directly across the hotel there is a bar and during the night the people can be really noisy. Apart from this subtle problem I and my family can really recommend this hotel.

Dear Dragon314, thank you very much for your visit and for taking the time to tell us about your experience at Mercure Wien City. At Mercure, we strive to provide a very good service experience for every customer; therefore your feedback is very important to us. I am happy that you enjoyed your stay and I hope you will visit us soon again! Friendly regards, Magali Kempes Moll Guest Experience Manager

Everything was perfect!

Customer review rating 5.0/5

Alexander B. Couples - 03/08/2021 Confirmed reviews ALL

We had to check in very late, which was no problem, and then the water in the room was free, which was awesome, and the room was quiet and clean. There is truly nothing else anyone could ask for, except also the location, which was also super close to downtown and cafe's. All in all, as good as it gets.

Dear Alexander B., Thank you very much for your visit and for taking the time to review your stay at Mercure Wien City. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us.. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks in that particular category made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Friendly regards, Magali Kempes Moll Guest Experience Manager

Convenient stay not far from the city center

Customer review rating 4.5/5

Anonymous Families - 02/08/2021 Confirmed reviews ALL

We stayed in one of the hotel's specially designed hotel rooms. It was conveniently located on the ground floor, just opposite the breakfast room. The air conditioning was working well, the bed was comfy, everything worked.

Dear Emilie P., Thank you very much for your visit and for taking the time to review your stay at Mercure Wien City. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us.. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks in that particular category made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Friendly regards, Magali Kempes Moll Guest Experience Manager

nice for a weekend city trip

Customer review rating 3.5/5

Anonymous Friends - 20/07/2021 Confirmed reviews ALL

AC in the room didn't really work. bed was very comfortable. the only elevator was also very slooow. reception staff was helpful and very friendly.

Sehr geehrte Frau S., vielen Dank für Ihren Aufenthalt im Mercure Wien City und Ihr ehrliches Feedback. Wir schätzen es sehr, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Für Ihr Erlebnis möchte ich mich entschuldigen und möchte mich nochmals für Ihre hilfreiche Mitteilung bedanken. Seien Sie versichert, dass unser Technik Manager bereits informiert wurde und konkrete Maßnahmen getroffen hat, um die Servicequalität zu verbessern. Ich würde mich sehr freuen Sie schon bald wieder als Gast bei uns zu haben. Mit freundlichen Grüßen, Magali Kempes Moll Guest Experience Manager

Listed as a 4 star......probably more like a 3

TripAdvisor rating 3.0/5

FrankRoo 06/02/2020 TripAdvisor review

Hotel location is quite good, a 10 to 15 minute walk from the central square of the old town. The bar in the hotel is like one of the bars people had in their living rooms in the 70's and although the hotel was busy I never saw anyone having a drink, or behind the bar for that matter. The rooms are on the small side, but comfortable. It was quite cold during our stay, and despite turning the heating / air con up to max temperature and full power it never warmed the room up, but the bed was comfortable - but they do put two single duvets on a double bed which I find a bit strange but you see alot in Europre. We paid for the room only advance rate so I don't know what breakfast was like. I would stay in this hotel again in Vienna as long as I could be sure I got a room where the heating actually worked.

Dear FrankRoo, thank you very much for staying with us and for your time to write about your impressions! I am happy that you liked your stay and that your overall experince was good too. I hope you will give us the chance soon to fully convince you of our service during your next visit and I highly recommend one of our Superior-Rooms to you as they are a bit bigger than the other categories. Best regards, Alexander Mitgutsch Resident Manager

3 days stay in Vienna

TripAdvisor rating 4.0/5

Flyer56885 Family - 20/12/2019 TripAdvisor review

Early arrival at the hotel so we were able to leave our luggage at the reception until the room was ready at 14:00. The room was clean and comfortable. The bed is big enough for 2 adults and a kid but we also had a sofa at our disposal. Very good coffee and a tasty breakfast with a wide range of products. The location of the hotel is very convenient for many reasons: 30 minutes connection from the airport by VAL then a 5 minutes walk, 25 minutes walk to Madame Tussauds, 15 minutes walk to Stephansplatz. Overall a pleasant experience.

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