ibis Arras Centre Les Places Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 3,998 reviews

ALLSAFE approved hotel

Information message

ibis Arras Centre Les Places
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+ 8 Services

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Arras Centre Les Places

11 rue de Justice
Place Ipswich
62000 arras

Fax: (+33)3/21713131

Check-in from 12h00

Check out up to 12h00

  • By plane

    CHARLES DE GAULLE At 160km / 100 miles

  • By plane

    LILLE - LESQUIN At 47.9km / 29.76 miles

  • By plane

    NATIONAL At 171km / 106.25 miles

  • By car

    ARRAS At 4km / 2.5 miles

  • By car

    DOURGES At 12km / 7.5 miles

  • By car

    MARQUION At 19km / 11.88 miles

  • By train

    GARE SNCF D'ARRAS At 0.5km / 0.31 miles

GPS:50.290648, 2.779595

Hotel services

Check-in from - Check out up to

In summary
  • Wi-Fi
  • Bar

BAR Non contractual photo

Enjoy a wide selection of international drinks and beers, along with our 24/7 snack food available at the bar or to take in rooms.

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews for
ibis Arras Centre Les Places

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,998 reviews

TripAdvisor Rating 4.0/5

1,093 reviews

Well located but super noisy heating

Customer review rating 2.0/5

Emmanuelle Couples - 26/12/2021 Confirmed reviews ALL

Never ever take room 126. We are staying in this hotel since years and that’s the 1st time we got this room heating is working on the air conditioning and is extremely noisy. When we arrive in the room the heating wasn’t working and it was super cold. We had to put it at the max and the noise was not compatible with sleeping.

Ideally located for town centre

Customer review rating 3.5/5

Anonymous Couples - 21/12/2021 Confirmed reviews ALL

Disappointed that the room was not ready on arrival after 1600, however staff made every effort to compensate with good service and a birthday surprise in our room. It would be of benefit if the hotel notified the parking challenge resulting from the Christmas Market, so that guests are prepared and looking for a space early, and that clear directions on how to access the location to drop baggage are provided with the booking acknowledgement.

Customer review rating 0.5/5

Jackie M. Friends - 06/12/2021 Confirmed reviews ALL

We are not satisfied because the service it's late we arrived at 2:30 in the hotel but the rooms not yet available we wait until 3hrs.....

Centre of Arras

Customer review rating 3.0/5

David Couples - 01/12/2021 Confirmed reviews ALL

The hotel is ideally placed for the Grand Place and it's restaurants and the shopping in the city centre. However, it comes at a price if you have a room that overlooks the streets. There is a lot of late night noise from groups of young men arguing and shouting after the bars have closed. Inside, the rooms are perfectly adequate for a short stay.

Very good Stay !

Customer review rating 4.5/5

Frank H. Couples - 24/11/2021 Confirmed reviews ALL

I have 5 times stayed at Arras Ibis and have always found it and the Staff most helpfull AND ABOVE ALL ENJOYED BEING ABLE TO BOOK BY SPEAKING ON THE PHONE DIRECTLY WITH IBIS ARRAS. I will be staying there again soon on my Journey south via A26 from England and rate my experience at Ibis Arras 95/100. I am Disabled and find the rooms 112,212,312 extremely comfortable and will upgrade my marks to 100/100 when there is a little more Water Pressure in the Shower...important for my disability. It might be that the Shower headneeds cleaning......before I return to Arras Ibis,in January 2022. Shall I bring my tools and do it. Frank H.......wishing you Well. P.S am I writing to a Human being or to a Computer ?

Great location but below standards

Customer review rating 2.0/5

Jd Couples - 22/11/2021 Confirmed reviews ALL

Location was fab, check in easy. Got to room, small, smelt of cigarettes, dusty and no water! Was told water off all day and it finally came on at 1830. Breakfast ok but not an Ibis standard hotel

Good Location But Poor Nights Sleep

Customer review rating 3.0/5

Geoffrey R. Friends - 13/11/2021 Confirmed reviews ALL

The Hotel is very well located and the room was spacious, however, everything smelt very strongly, probably cigarettes even though it was a non-smoking room. Also it was very hot even with the heating off. As a consequence I had to open the window wide all night. Throughout the night there was considerable noise, due to it's central location. Then at 6 the bin men arrived, noisy and they left the engine running outside for over 15 minutes. 2 night stay but neither was a good nights sleep

Well located.

Customer review rating 4.0/5

Paul D. Couples - 08/11/2021 Confirmed reviews ALL

A convenient place to stop overnight with the availability of good restaurants.

Great location Great staff. Only criticism was the room was a bit small.

Customer review rating 4.5/5

Owen W. Couples - 30/10/2021 Confirmed reviews ALL

I would stay here again. Coffee available all the time and lovely people working there

Ac broken, leaky toilet

Customer review rating 1.0/5

Dan Couples - 21/08/2021 Confirmed reviews ALL

The air conditioning was broken, so i was sweating all night. There was no maid service on account of covid, even if touch transmission has been discredited for months and most hotels offer it again. The internet and TV stopped working for a while. The toilet leaked out of the side, creating a puddle of water in the bathroom that had to be avoided.

good value

Customer review rating 5.0/5

Blanche C. Couples - 18/08/2021 Confirmed reviews ALL

Nice olace excellent location super staff


Customer review rating 0.5/5

W. Families - 14/08/2021 Confirmed reviews ALL

The allocated rooms were dreadful! Hot, old fashioned, and cramped. No room to move or store things. No space between beds. Children expected to sleep in some kind of fold away box. No air conditioning- stifling hot in August. Not as advertised picture. Disgusting! We did not stay and moved hotel. I would expect a refund/discount from Ibis. Highly disappointing. The person on reception was polite, well mannered and helpful.

Extremely hot, no fans (etc)

Customer review rating 0.5/5

Anon Couples - 29/07/2021 Confirmed reviews ALL

The air conditioning was "out of order" - just like that with no warning. The weather was extremely hot. A further spoliation was that the two large soap containers in our bathroom were both empty. One is possible. Two means a lack of inspection (or care). Awful in these COVID-19 times...

Dear Mrs & Mr S., Thank you for taking the time to tell us about your experience at the ibis Arras Centre Les Places by answering to our survey and by your e-mail to AccorHotels customer service . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I thank you also for your positive comments concerning the check in, check out and breakfast, despite the points of you disappointment that you shared with me. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In fact, the air conditioning of our hotel did not work during your stay. The arrangements were taken for the repair but unfortunately the intervention couldn’t be done immediately. The team’s instructions were to inform all customers of this failure before check-in, in order to make the necessary arrangements in advance, I’m sorry this wasn’t done for you. The air-conditioning system has been restarted. The team of maids has been briefed again to verify correctly the filling of the dispensers soap. Please rest assured that these dysfunctions are independent of the covid protocols and rules for which we bring our full attention. Please note that this problem was an exception to our normal practices, therefore I loaded your ALL card with 2000 points in compensation for your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cécile HUCK Hotel Manager

well located but serious refurbishment needed

Customer review rating 2.5/5

Catherine Couples - 24/07/2021 Confirmed reviews ALL

Charming staff and the hotel is very well located in the centre of town. Bedroom and bathroom are small even by Ibis standards. Equipment is more than dated.

Well located and cheerful staff

Customer review rating 5.0/5

Emmanuelle Couples - 05/06/2021 Confirmed reviews ALL

Ideally located in the city center of Arras. Very quiet and a nice terrace to enjoy a drink after curfew.

Excellent location

Customer review rating 4.5/5

Anne Families - 17/05/2021 Confirmed reviews ALL

We spent one night on a family trip to visit Arras, and found this hotel to be in an ideal location.


Customer review rating 5.0/5

Anonymous Business - 17/03/2021 Confirmed reviews ALL


Super location

Customer review rating 4.0/5

Roger D. Couples - 05/10/2020 Confirmed reviews ALL

Very nice welcome and no fuss about new processes. Bedroom and bathroom spotless

hotel bien situé, accueil agréable et personnel efficace.

TripAdvisor rating 4.0/5

Pierre R Business - 16/08/2020 TripAdvisor review

perfect location of the hotel very close to the main touristic places of interest. kind and efficient staff. bedrooms at the Ibis standard and confortable / convenient. the lobby was recently renovated

Covid 19 stay

TripAdvisor rating 4.0/5

ianarmstrong2020 14/08/2020 TripAdvisor review

Very impressed with the staff and the hygiene standards in this hotel during my stay this week. Obviously things are far from normal but under the circumstances the visit to Arras was made more enjoyable by the efforts of the hotel staff.

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