Name: Novotel London Heathrow Airport - M4 Jct 4
Address: HEATHROW, UB7 9HJ, UNITED KINGDOM
Telephone: (+44)01895431431

Novotel London Heathrow Airport - M4 Jct 4 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 152 comentários

Hotel ALLSAFE. Aprovado

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Descrição

Novotel London Heathrow Airport - M4 Jct 4

O hotel que torna todos os momentos importantes

Introduzimos medidas intensificadas de higiene e prevenção para garantir sua segurança. O selo ALLSAFE representa nossos novos protocolos de limpeza elevados e garante que esses padrões estão sendo cumpridos neste hotel.

Gerente do hotel

O Novotel London Heathrow Airport 4 estrelas - M4 JCT 4 é a base ideal para viajantes a negócios e lazer. A curta distância de carro do Aeroporto Internacional de Heathrow, o hotel também tem localização conveniente perto do Castelo de Windsor, LEGOLAND e Stockley Business Park. Os hóspedes podem escolher entre 178 quartos superiores, executivos e suítes, cuidadosamente decorados com estilo e conforto em mente. Garanta viagens livres de estresse com o luxo de nossa piscina interna aquecida e da academia.

The hotel is complemented by a Brasserie-style restaurant which features a range of local and international cuisine. Those looking to unwind further can relax with a drink from our in-house bar. Our Hotel offers a great selection of meeting rooms with high-quality facilities for up to 180 guests. Whether it's for a conference, business meeting, a birthday party, Christmas party or a wedding, you're sure to have a memorable day with Novotel.

Extras do hotel

Um hotel com certificação ALLSAFE Clifton
10 min. de carro do Aeroporto de Heathrow e 5 min. de carro até Stockley Business Park
O serviço de traslado Hoppa Bus pode levar os hóspedes do hotel de ida e volta do aeroporto
Restaurante e instalações de lazer, incluindo academia e piscina coberta aquecida
Piscina aquecida, coberta e bem equipada academia

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Novotel London Heathrow Airport - M4 Jct 4

Cherry Lane, West Drayton, junction 4m4
UB7 9HJ HEATHROW
Reino Unido

Telefone +44 1895 431431

+44 1895 431221

H51: H51 HEATHROW T 4&5 (Paying)
HEATHROW HOPPA: H 1 HEATHROW T 123 (Paying)
UXBRIDGE - HOUNSLOW: 222 UXBRIDGE/HOUNSLOW (Paying)
PICCADILLY LINE: Picadilly Line HEATHROW Terminals 1, 2 & 3

De avião
LONDON CITY AIRPORT A 35 km / 21,88 milhas
De avião
LONDON GATWICK A 100 km / 62,5 milhas - Transporte pagamento
De avião
LONDON HEATHROW A 1,53 km / 0,95 milhas - Transporte pagamento
De avião
LONDON STANSTED A 150 km / 93,75 milhas - Transporte pagamento
De barco
NEWHAVEN A 150 km / 93,75 milhas
De barco
SOUTHAMPTON A 100 km / 62,5 milhas
De helicóptero
NORTHOLT A 13 km / 8,13 milhas
De carro
MOTORWAY 25 A 5 km / 3,13 milhas
De carro
MOTORWAY 4 A 1 km / 0,63 milhas
De trem
HAYES & HARLINGTON A 5 km / 3,13 milhas
De trem
WEST DRAYTON A 2 km / 1,25 milhas

GPS:51.497383, -0.455642

Serviços de hotéis

Check-in a partir das 14h00 - Check out até as 12h00

Em resumo

No local

Piscina
Traslado
Restaurante
Hotel com acesso para cadeira de rodas
Bem-estar
Ar condicionado
Wi-Fi
Café da manhã
Bar
Salas de reunião

RESTAURANT

Entretenha seu paladar no Novotel. Desfrute de uma série de pratos locais e internacionais simples, mas autênticos, em um ambiente casual.Seja para comer ou apenas beber algo, nosso restaurante possui o diferencial que você só encontra no Novotel.

Nossas acomodações

Espaçoso, de design contemporâneo e perfeitamente modulável, o quarto Novotel é um verdadeiro espaço para viver, adaptando-se a todas as exigências.

Quarto Superior com cama queen size + sofá conversível

Número máximo de pessoas: 4

Internet sem fio no seu quarto
Internet de alta velocidade
Instalações para fazer café/chá
TV em cores por satélite/cabo
área de trabalho(...)

Quarto Superior com 2 camas de solteiro

Número máximo de pessoas: 2

Internet sem fio no seu quarto
Internet de alta velocidade
Instalações para fazer café/chá
TV em cores por satélite/cabo
área de trabalho(...)

Quarto Executive com 1 cama queen size e sofá

Número máximo de pessoas: 4

Internet sem fio no seu quarto
Internet de alta velocidade
Instalações para fazer café/chá
TV em cores por satélite/cabo
área de trabalho(...)

Avaliações dos nossos hóspedes

An essential travel stay

Margaridarauj0 15/01/2021 Avaliação certificada TripAdvisor

We had a great stay due to the circumstances we are currently in this pandemic. We had to stay 3 days at the Novotel to wait to fly out of the UK. The room had an okay layout, I was sharing with my friends and felt that we all had our privacy when needed. The main thing that bothered me was the some shady stains on the wall. Everything else was clean in the room. My stay was great because of Corina, she is absolutely amazing and I can only wish her the best for her future. She was helpful, friendly and super quick with any of our requests. I would come back if I needed to stay overnight in Heathrow knowing that Corina was there and could say hi to a friendly face again! Value for money is there as it was quite cheap. I think my overall score would have been higher if I had visit the Hotel when all the facilities were open. This score is based on the fact that we are in a middle of a pandemic and the room itself did not have the best walls, carpet stains and tv (only two channels).

Nice stay but no 24 hour room service like stated.

lisa340d0nnell 05/11/2020 Avaliação certificada TripAdvisor

Food was nice pool was nice. However wanted to order room service for food after 11pm to be told they they didn't want to turn the ive back in and there was only one member of staff on duty so he could not cook and watch reception at the same time. So had to order food which took over 1 and half hours to come as it was a Sunday. But over all a great stay.

Dear lisa340d0nnell, Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do have full room service menu available until 23:30hrs, limited room service menu thereafter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira

not happy with the service no communication via the accor reservation to the hotel bookings wrong i have emails asproof

safiashah1927 16/08/2020 Avaliação certificada TripAdvisor

i am not happy with our stay to novatel im a loyal customer i travel 3 hours every year maybe x2 in a year to visit this hotel this time round im really upset and annoyed with the service communication the whole week of our holiday runied my anixty levels are really high i came to relax enjoy my self instead i been upset and low not good at all

Dear safiashah1927, Thank you for your review. Please accept my sincere apologies for any shortcomings experienced. Your feedback is very appreciated and it assists us in making improvements to our services. Our team has been in contact with you and have now resolved your issue. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira

Very pleasant hotel and staff

hgospic 23/06/2020 Avaliação certificada TripAdvisor

I stayed in the hotel with my dog for a night in the midst of the Corona pandemic, when most of hotels were closed or not accepting visitors. I am very grateful for that. The hotel is very clean, the staff is most kind. I would definitely return here.

Dear hgospic, Thank you for your review. I am so pleased that you enjoyed your stay with us. I am glad to read that our team looked after you, please be assured that your review has been duly shared with the team. I hope to have the pleasure of welcoming you back soon in the future. Kind regards Agnello Silveira

This Place Has Changed For The Worse...

Jimburbs 11/03/2020 Avaliação certificada TripAdvisor

Turned up early, having selected a pre-noon online check-in time, as I always have. The jobs-worth we encountered wanted £20 per room to facilitate this. I have stayed here more than 10 times and never encountered this previously. I told her that we would just store bags and check in later, but then found that we needed to pre-pay car park as that had been sold off to a private contractor. As we stayed an hour over 24 hours, I expected to be charged another few for parking. I offered to pay whatever was due, but was told that this would not be necessary. Whilst this was welcome, I am not confident and would not be surprised to be billed £100 by some random 3rd party. I stay at Accor hotels venues 10-12 Times a year. I might be finding a new provider...

Dear Jimburbs, Thank you for your review. We indeed charge early check in fee should you wish to check in early hours, alternatively we do give an option to our guests to store bags in our luggage room. With regards to the car park, we have ANPR system which most hotels use nowadays and is managed by third party company. I hope you will give us a chance by staying with us again. Kind regards, Agnello

Good Location

James A Negócios - 16/02/2020 Avaliação certificada TripAdvisor

Hotel well located on the edge of the Motorway links. Also very close to Heathrow airport. Room was large and the bed very comfortable. Breakfast had a good selection to cover most tastes. Bar area was large open and bright with a reasonable selections of drinks available. Staff were helpful and friendly.

Dear James A, Thank you for your review. I am so pleased that you enjoyed your stay with us, including the location. I am glad to read that our team looked after you, please be assured that your review has been duly shared with the team. I hope to have the pleasure of welcoming you back soon in the future. Kind regards Agnello Silveira

Great quality, value and location!

curvychrisandra2 07/02/2020 Avaliação certificada TripAdvisor

This is an excellent hotel to stay at if you need to get to the LHR airport quickly. It really is a 5 min drive away! The hotel is very modern and has a nice restaurant/bar. Unfortunately, I didn’t have get the chance to use the pool. The hotel staff was helpful and kind.

Dear Escape10702598792, Thank you for the great review. I am truly delighted to read such a good feedback following your stay. Your positive feedback about the hotel is rewarding and I made sure to share with the team. I look forward to welcoming you back in the near future. Kind regards, Agnello Front Office Manager

OK hotel to stay a night or two

psochon Negócios - 25/01/2020 Avaliação certificada TripAdvisor

This is a nice hotel. I liked the lobby and bar area and the rooms are quite spacious. I find it a bit too expensive for what it offers though. Room service price of £5 seems to be also on the high side. What I didn't like the most is the car park payment system which is ridiculous. At reception desk they give you 3 options. Either install an app which has 1.5 star rating on Google Play, call some number to pay by card or pay at the machine with coins. I can't think of anything less convenient.

Dear psochon, Thank you for taking the time to tell us about your experience in detail at Novotel Heathrow M4/J4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We have now started taking car park payments at the reception too for convenience to our guests. Again, thank you for choosing our hotel. Kind regards, Agnello

Good stop over

John A Solo travel - 13/01/2020 Avaliação certificada TripAdvisor

This was a very convenient place to stay. Easily accessed by Hotel Hoppa bus from both terminal 3 and terminal 5. The accomodation was comfortable and easily accesible. The check in and check out went smoothly.

Dear John A, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at NOVOTEL London Heathrow and that we exceeded your expectations. We look forward to welcoming you back again soon. Kind regards, Agnello Silveira

Mrs martina smith

Wander820025 Família - 04/01/2020 Avaliação certificada TripAdvisor

I stayed there on the 30th of December 30 to the 1st of January it was a disaster the heater in my room was broke the manager was not helpful I asked for my money back they would not give it back I could not breve in the room as I have asthma not happy The staff and the manager was not helpful very unpleasant

Dear Wander820025, Thank you for your review. I am sorry to hear about your experience again and that our service was not up to your standards.As mentioned via the email, the setting for AC unit was incorrect and our maintenance team did resolve the issue. I hope you give us another try if you're back in the area as we'd love to make that next one more remarkable than the last. Sincerely, Agnello

Good location just off the motorway

hpa048 Couples - 01/01/2020 Avaliação certificada TripAdvisor

Hotel is located just off the M4 and easely reached. Parking limited with old fashion ticket machine with coins. Reception good and friendly personel , rooms good although little dated. Good breakfast with multiple choice.

Dear hpa048, Thank you for your review. Your feedback is very appreciated and it assists us in making improvements to our services especially our car park system. On a positive note we are glad you found the location of our hotel convenient to your needs and our staff looked after you. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira

Another great stay

Safari40395840062 Couples - 31/12/2019 Avaliação certificada TripAdvisor

Another great stay at Christmas, staff very friendly and welcoming, room clean and tidy as always, breakfast really great with large choice. Christmas lunch to die for. Many many thanks to all concerned

Wonderful Staff!

Palmetto8 Solo travel - 31/12/2019 Avaliação certificada TripAdvisor

The hotel is a bit dated, and the wine is very expensive. However, the staff are exceptional. They are friendly, helpful, professional and make the stay worthwhile. The housekeeping staff are also lovely. I like the location, as it is an east walk to West Drayton shops and services. The bar normally has sports on, the breakfast and pizza are really nice.

How times have changed

sefton69 Família - 26/12/2019 Avaliação certificada TripAdvisor

Unfortunately, the hotel has changed since we visited last. Parking is controlled by outside company, which reflects how poor the tidiness of the car park was. Tons of old rotting leaves everywhere and car park used as a holding area for a travel companies vehicles. Decor dated and not much atmosphere in the main reception area. Drinks very expensive so bring your own if you have children.

Dear sefton69, Thank you for your review. Please accept my sincere apologies for any shortcomings experienced. Your feedback is very appreciated and it assists us in making improvements to our services. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira

Nice time spend with family.

Karbhaskar Família - 25/12/2019 Avaliação certificada TripAdvisor

Nice time stay with family. Kids enjoyed a lot because there was a kids playing zone. Swimming pool also a good to make yourself relax. The rooms are tidy and clean, enough space to stay with your family’s. Nice location all facilities are good.

Dear Karbhaskar, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager

Excellent

paragzute27 Família - 22/11/2019 Avaliação certificada TripAdvisor

Very well maintained hotel value for money. Great rooms great staff. I was with my family very helpful staff at breakfast n reception as well. Special thanks to valley from reception and all the staff from breakfast team to make our stay memorable.

Dear paragzute27, Thank you for your great review on the hotel. It's great to see how impressed you were with the hotel and the team. They are the ones who make our guests stays memorable for all the right reasons. We will no doubt see you back again soon. Kind regards, Agnello Silveira Front Office Manager

Very average

tubularspaghetti Solo travel - 18/11/2019 Avaliação certificada TripAdvisor

Not the nicest Novotel you can stay in. Rooms are dated and beds very firm and uncomfortable. Service in bar and restaurant was quite average and food was very mediocre for the price point. Overall I expected more from a Novotel as I know they can be much better than this.

Dear tubularspaghetti, Thank you for your review. I am truly sorry that your stay fell short of our usual high levels of service and standards. Please accept my sincere apologies. I hope to have the pleasure of welcoming you back in the near future. Kind regards Agnello Silveira Front Office Manager

A very pleasant stay

KaffP Família - 17/11/2019 Avaliação certificada TripAdvisor

The usual good standards of cleanliness, comfort and service are all there but with the added bonus of a restaurant serving good food. A rare find at an airport hotel! We enjoyed our brief stay immensely and will certainly return.

Dear KaffP, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager

Nothing wow

Adamstrong190581 Família - 05/11/2019 Avaliação certificada TripAdvisor

Me and my two children stayed at the hotel. The room was very basic and reminded me of decor from the early 90s with cheap chipboard furniture. The breakfast was the best part of the experience, all fresh and love the motto of keeping food waste to a minimum. The pool was very busy and the changing room was so small you could have 2 people use it at a time. Ok trip

Dear Adamstrong190581, Thank you for your review. I am truly sorry that your stay fell short of our usual high levels of service and standards. Please accept my sincere apologies. I hope to have the pleasure of welcoming you back in the near future. Kind regards Agnello Silveira Front Office Manager

Brilliant hotel with attentive staff

Sara F Família - 03/11/2019 Avaliação certificada TripAdvisor

Lovely hotel everything you could need. Stayed over Halloween and the hotel was decorated which the kids loved. Upon arrival kids were given a fantastic welcome with a toy from a little treasure chest!! Pool with towels available. Great location

Thank you very much for taking the time to leave us a review following your recent stay here at Novotel London Heathrow M4 J4. I am delighted to read that you had a great stay and also pride ourselves with an amazing team of Ambassadors, and I am glad to read that your children loved our Halloween decoration. Your feedback is greatly appreciated and we hope to welcome you back soon Kind Regards, Agnello

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