Dear PAUL L., Thank you very much for taking the time to give us your feedback. We hope to see you again very soon! Best regards, Sara Dharsma Assistant Front Office Manager

Dear CURTIS P., Thank you very much for taking the time to give us your feedback. We hope to see you again very soon! Best regards, Sara Dharsma Assistant Front Office Manager

Dear SYLVAIN S., Thank you very much for taking the time to give us your feedback. We’re trully sorry that the room did not meet your expectations. Be informed that we’ve started to make a renovation of the full hotel. We’ve already done the lobby, the corridors, the meeting rooms and the breakfast room. The rooms will be the ending of this beautiful project. We are sorry that your room had a smoke smell. Every guest is informed in his room that our rooms are non-smoking. A dedicated display is prominently displayed on the console at the entrance to each of the rooms. We hope to see you again very soon! Best regards, Sara Dharsma Assistant Front Office Manager

Dear DOMINIC C., Thank you for your feedback. Regarding the COVID you have 2 disinfectant a the reception, 1 in every lift, 1 at the entrance of the breakfast, 1 at the entrance of the gym. Then you have 3 mask posters at the reception, 1 at the entrance of the breakfast, 1 at the entrance of the carpark, 1 at the entrance of the gym and 1 in each floor of the hotel. At the breakfast you have also individual tongs to have your food from the buffet without touching it. We also disinfect every "touchy" part of the hotel every 4 hours (buttons, doors, front desk, every table in the lobby). We also disinfect every room keys after the check out. "only some posters telling patrons to wear masks" is not the exact way of how we manage the COVID in our hotel. For your information we are labbellized by ALLSAFE. The COVID seal has been use at the begining but we had a lot of "funny guest" who snatched it for fun when they were passing by the corridors. We decided then to remove it, because some of our guest were thinking that the rooms were not cleaned. We’re trully sorry that the room did not meet your expectations. Be informed that we’ve started to make a renovation of the full hotel. We’ve already done the lobby, the corridors, the gym, the meeting rooms and the breakfast room. The rooms will be the ending of this beautiful project. If you have any issue during your stay do not hesitate to dial the front desk button on your room phone, we are available 24/7 and we could at least propose you a solution on your issues. We hope to get another chance to convince you. Merry Christmas & Happy New Year! Sara Dharsma Front Office Assistant Manager

Dear Thiyagaraja R., Thank you very much for taking the time to give us your feedback. We’re trully sorry that your stay did not meet your expectations. About the mask, no one can hear us propely on the phone with the mask that is the reason why we remove it to speak on the phone. I was not giving an "excuse" but a reason, i was in the carpark coming from home to work. I've been straight to my office to get the working mask. I've respond in the exact way that you spoke to me, sorry if it make you feel unconfortable. Best regards, Sara Dharsma Assistant Front Office Manager

Dear Adam B., Thank you very much for taking the time to give us your feedback. We hope to see you again very soon! Best regards, Sara Dharsma Assistant Front Office Manager

Dear David N, Thank you very much for taking the time to give us your feedback. We’re trully sorry that your stay did not meet your expectations. Regarding the lack of in-room equipment, especially tea and coffee pods, this is unfortunately due to COVID-19. Indeed, after your departure all that is in the room must be thrown away, including the unused things. In order to avoid waste, we provide everything you might need on the front desk and not in your room. I'm really sorry if you did not have your welcome drinks, since you made your comments on tripadvisor i cannot check your reservation to see what happend. We are sorry that your breakfast did not meet your expectations. Regarding the car park, we’re very lucky to have one in our basement (we are the only hotel in Chambery to have one). The price is actually the same as every secured parking in Chambery. For your next stay be informe that we have 2 public car parks less than 50m from the hotel do not hesitate to call us before your arrival we would be happy to guide you. Best regards, Sara Receptionist

Dear esm872, We very much appreciate your comments regarding your stay at the Hôtel Mercure Chambéry Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are truly sorry for this little technical incident beyond our control. The parking is not bookable because we share it with several entities (condominium and businesses), so we offer it only according to availability. For your next stay be informe that we have 2 public car parks less than 50m from the hotel do not hesitate to call us before your arrival we would be happy to guide you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Sara Receptionnist

Dear guest, Thank you very much for your comment. We are delighted that you have enjoyed your stay in our hotel. We are surprised about your comment for the breakfast : you can find fresh and local products. We would like to inform you that there is an other breakfast at the bar : "express" for the rate of 8.50€ per person. You can find bread, pastries, hot drinks and orange juice. It's with pleasure that we will welcome you a next time ! Best regards from mountains, Justine

Dear Edmatogo, Thank you for your review. We are delighted to read that you have appreciated our Privilège Room. We hope to see you again at the Hotel Mercure Chambéry Centre. Best regards, Marion Girardin

Thank you for taking the time to give us your opinion. We sincerely apologize and assure you that corrective actions are already implemented. Be assured that the quality and your satisfaction are our priority. Hoping to have the pleasure to regain your confidence in a future stay, Best regards Benoît Majorel Directeur

Thank you for thsi feedack. We are glad you enjoyed our hotel and its location. Looking forward to welcoming you again, Best regards Benoît Majorel Directeur

We are very pleased you enjoy your stay in our establishment and its location. Thank you for your remarks. Looking forward to welcoming you again Best regards Benoît Majorel Directeur