ibis Birmingham New Street Station 3 stars

Customer review rating (ALL Rating) 4.0/5 1,900 reviews

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Description

Hotel extras

  • Birmingham New Street Station

  • Ideal place for night out with number of pubs & clubs

  • Walking distance to the Bullring & Shopping Area

  • 15 minute drive to Cadbury World

  • Conference & Meeting Rooms

Our accommodation(s)

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Hotel location

ibis Birmingham New Street Station

21 Ladywell walk, Arcadian Centre
B5 4ST BIRMINGHAM
United Kingdom

GPS:52.475146, -1.896525

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,900 reviews

TripAdvisor Rating  3.5/5  2,529 reviews

Ok for what you pay and great staff

TripAdvisor rating 3.0/5

Droopydrawrs52 Couples - TripAdvisor review

We stayed here last night as we were going to a concert The rooms are small and need an update but they are warm and comfy The staff at this hotel are lovely esp the girl on reception from Spain We got back late and we’re still able to get a drink Breakfast was sadly luke warm but plenty of choice

Great location, helpful staff!

Customer review rating 4.5/5

Kenneth L. Solo - Confirmed reviews ALL

I arrived at Birmingham airport at 8 am, and the staff were happy to assist me to do an early check-in! The check-in/check-out and breakfast were all nice and easy. One slight disappointment is there is some old dirt in the bathroom mirror/wall which makes me feel not 100% relaxed.

Dear Kenneth, Thank you for sharing your feedback with us following your recent stay at Ibis Birmingham New Street. We're delighted to hear that you enjoyed our great location and found our staff to be helpful during your visit. We're glad we could accommodate your request for an early check-in and that you found the check-in, check-out, and breakfast experiences to be smooth and enjoyable. However, we apologize for the inconvenience caused by the cleanliness issue in your bathroom. Please rest assured that your comments have been noted, and we will address this matter with our housekeeping team to ensure that such issues are promptly rectified. Your satisfaction and comfort are of utmost importance to us, and we appreciate your valuable feedback as it helps us to continuously improve our services. Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future. Best regards, Ibis Team

Small room firm bed friendly staff

Customer review rating 4.0/5

Ian Business - Confirmed reviews ALL

The dark decor more reminiscent of a night club makes the trendy downstairs feel dark. A decent buffet breakfast and amicable staff make the stay pleasant. The bed was pretty firm, it would not be to everyone's taste. There are hundreds of places to eat within easy reach. The car park is small but secure (and it is easy to miss the entrance). Ironically it is cheaper to book a parking space with a third party provider than with the hotel itself.

Dear IAN S., Thanks for sharing your thoughts on your stay with us at ibis Birmingham New Street. We're glad to hear you found our trendy downstairs area pleasant, even if the dark décor gave off a bit of a night club vibe. Our buffet breakfast and friendly staff are always here to make your stay enjoyable. We totally get that our firm beds might not be everyone's cup of tea, but we hope you still managed to get a good night's sleep. And you're right, there are plenty of dining options nearby to satisfy any craving. As for our parking situation, we understand it can be a bit tricky to find, but we're glad you found it secure. It's interesting to hear about the parking rates; we'll definitely look into that to ensure our guests are getting the best deal possible. Thanks for sharing your feedback, and we hope to welcome you back again soon! Sincerely, IRENE

Great location and breakfast was nice.

Customer review rating 3.5/5

B W. Business - Confirmed reviews ALL

I enjoyed the breakfast and front desk staff were lovely. However, I found chewing gum stuck on my wall (still soft) and the floor was wet. The room also smelt bad.

Dear BRYONY W., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, IRENE

Great location

Customer review rating 5.0/5

William G. Couples - Confirmed reviews ALL

As usual enjoyed the stay. 4th time we have stayed.

Dear WILLIAM G., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, IRENE

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Other web-users rate our hotel

  • 1,896 reviews 9.1/10 Location
  • 2,434 reviews 5.3/10 Room
  • 2,190 reviews 9.1/10 Service
  • 27 reviews 7.6/10 WiFi
  • 1,478 reviews 3.2/10 Comfort
  • 997 reviews 6.8/10 Cleanliness
  • 817 reviews 8.1/10 Breakfast
  • 13 reviews 9.4/10 Wellness Area

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