ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.1/5 2,094 reviews

Best price
guarantee
ibis Brussels City Centre - Image 1
ibis Brussels City Centre - Image 2
ibis Brussels City Centre - Image 3
ibis Brussels City Centre - Image 4
rue Joseph Plateau N°2, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Telephone
Fax +32 2 514 22 14

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

The Bar, a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,094 reviews

TripAdvisor Rating  3.5/5  3,558 reviews

Very well located

Customer review rating 4.5/5

Tim Solo - Confirmed reviews ALL

Friendly staff, room a bit small but well fitted out and good room cleaning. Would recommend and stay again. Building work around the hotel was slightly annoying but obviously not the hotel’s fault.

Dear Tim, Thank you for taking the time to review your stay. We are thrilled to hear that our location served you well, offering the vibrancy and convenience of Brussels' city centre. It is our pleasure to provide a friendly atmosphere, and we are glad our team's hospitality contributed positively to your experience. While we regret to hear that the size of our rooms did not fully meet your expectations, we take pride in ensuring they are well-appointed and meticulously maintained for comfort and cleanliness. We understand the disturbance caused by external building works can be inconvenient, and we appreciate your understanding that such factors are beyond our control. Our commitment to service is reaffirmed by your kind recognition of our staff's friendliness and the high standards of room cleanliness. It is also gratifying to learn that you would recommend ibis Brussels City Centre and consider staying with us again. Your loyalty as an ALL – Accor Live Limitless Silver member is immensely valued, and while we note your rating for our loyalty programme, we continuously strive to enhance our members' experiences. We are looking forward to welcoming you again. All the best! Marc UYTTERHOEVEN, General Manager

Mauvais

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Very bad

Dear Guest, Thank you for taking the time to review your visit. We are truly sorry to hear that you found our pricing not to your satisfaction. We strive to offer competitive rates while ensuring the best possible experience for our guests. We regret any inconvenience caused during your arrival and departure. Our team is dedicated to efficient service, and we are disheartened if we fell short of expectations in this regard. Regarding the cleanliness, we are glad to receive an 'ok' rating, though we always aim for excellence and appreciate your feedback which helps us in maintaining and improving our standards. We hope to have the opportunity to better serve you in the future and to offer an experience that aligns more closely with the high standards we set at our hotel. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Marc UYTTERHOEVEN, General Manager

Very small room

Customer review rating 2.0/5

Uri A. Business - Confirmed reviews ALL

So it started with the construction around the hotel that made it very difficult to walk with luggage. Than the room. Maybe I’m not used to EU room size but this was too small. Two single bed, very uncomfortable, tiny shower and tight toilet space. I only stayed one night for business and was in and out so it didn’t bother me so much BUT is you expecting to visit the hotel for fun I would reconsider. The crew was very friendly.

Dear Uri, Thank you for taking the time to review your stay. We are glad to hear that our team's friendliness stood out during your visit. We always strive to provide a warm and welcoming service. We regret to hear about the difficulties you experienced due to the construction around the hotel. We understand that it can create an inconvenience and we hope this will be resolved soon for easier access. In reference to your comments about the room size, our rooms are designed to be compact and efficient, typical for city centre hotels in Europe. We are sorry to hear that the bed comfort did not meet your expectations and wish to assure you that our Ibis Sweet Beds are usually praised for their comfort. Furthermore, we are concerned about your note regarding the hole in the sheets, and though we maintain rigorous standards, it appears we may have fallen short in this instance. We also note your comments on noise and, while we do our best to provide soundproofing, we understand that external noises can sometimes be disruptive. Rest assured, we continually aim to deliver a pleasant stay and we are saddened that we did not fully meet your expectations this time. We hope you will consider staying with us again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Good location

Customer review rating 4.0/5

Iain Business - Confirmed reviews ALL

well located for amenities and work

Dear Iain, Thank you for taking the time to share your feedback. We are pleased to know that you appreciate our central location and the convenience it offers for both amenities and work. It's a delight to see that our efforts in maintaining cleanliness have met your satisfaction. However, we note your comment regarding the bed size, and while our room space is optimized for comfort and functionality, we understand that preferences can vary. Our hotel offers rooms with ibis Sweet Bed with duvet to ensure a restful sleep, and we will certainly consider your feedback as we strive to improve our guest experience. We are also grateful that you are a member of our ALL – Accor Live Limitless loyalty programme and that you would recommend it to others. Your endorsement is highly valued and we're glad you recognize the benefits of the programme. Regarding our sustainable development initiatives, we acknowledge your rating and will look into ways we might enhance our practices to better meet our guests' expectations. We hope to welcome you back. Best wishes, Marc UYTTERHOEVEN, General Manager

Excellent service at ibis Brussels city center

TripAdvisor rating 5.0/5

Nasser F TripAdvisor review

Had an excellent welcome and support from the front desk staff. Zen was especially kind and helped me find good places to eat. Excellent service. The atmosphere in the hotel is very cool and friendly. Very easy to access everything around the city. Would highly recommend for short stays in Brussels

Dear Asser, Thank you very much for this kind review. We are thrilled to hear about the excellent welcome and support you received from our front desk team. It's our pleasure to provide helpful and friendly service to ensure your stay is enjoyable. The vibrant atmosphere of our hotel is something we take great pride in, along with our central location that allows guests such as yourself easy access to the best that Brussels has to offer. Your recommendation is highly valued, and we're delighted to know that we've met your expectations for a short stay in the city. We would be delighted to welcome you back on another occasion. All the best, Marc UYTTERHOEVEN, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,976 reviews 9.6/10 Location
  • 2,407 reviews 4.3/10 Room
  • 1,452 reviews 8.6/10 Service
  • 42 reviews 7.3/10 WiFi
  • 1,685 reviews 3/10 Comfort
  • 762 reviews 7.5/10 Breakfast
  • 738 reviews 6/10 Cleanliness
  • 321 reviews 3.6/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Brussels

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.