Very Polite Staff Cleanness

I had to attend a fair in Karlsruhe for business. Due to the fact that all hotels were fully booked I decided to book my hotel nearby and the first hotel that came up was IBIS in Heidelberg. Because of the geographical advantage I thought it would be convenient to stay there for a night. THIS WAS NOT POSSIBLE ... 2 hours after my check in I opened the bathroom door and it was full of insects and small vermins all over the bathroom. Fully shocked and astonished about the dirty circumstances I went down to reception and asked them to give me another room as this is inhuman to keep a guest there. The answer of the employee was ,, you have to go through that" Thats was the answer after I showed them at least 1000s of insects on the video. He was very unprofessional with lack of knowledge of how to treat customers. His suggestion was that I check out and look for another hotel as apparently the hotel was fully booked. However, this was not true as I checked the availability again on booking and there were rooms available. This was the worst experience I ever had with any hotel around the globe. First no hygiene standards, dirty rooms, unprofessional and disrespectful behaviour, no soft or customer service skills, problem not solved at all but made it worst. I would seriously not recommend this place to anyone, and there are hotels available in Karlsruhe that have better service for the same price. The service was the most disgusting service I ever received within the hospitality sector.

Friendly and attentive desk personnel! Have used the facilities whenever travelling to Heidelberg! Very central and convenient location! On my most recent visit, however I missed the Bar!!! Somehow it was a very enjoyable and cozy space!!! It is missed!!!! Hope it is only temporarily!!!!!!! Have been a guest since 2008. Three times per year, at least!

Pros: convenient location at the central station. Pleasant bilingual staff. Decent breakfast. Cons: rooms are quite small and furnishing is basic, with very limited clothes-hanging space and no drawer/shelf storage. A tiny micro-bathroom is built into each room, this is functional but could be problematic to big people. As toiletries, only multipurpose shower gel is provided. Air-con is functional but very loud. Clientele generally young or elderly: some drunk people tried very loudly to enter my room in the middle of one night.

The staff is very friendly. On the last day of my stay there was no hot water in my room due to some repair work, but the hotel staff immediately gave me key card to other room to take shower. Good service.