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ibis Frankfurt Centrum Hotel 3.5 stars

Customer review rating 4.2/5 3,916 reviews

ALLSAFE approved hotel

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ibis Frankfurt Centrum
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+ 24 Services

Hotel extras

  • ALLSAFE certified hygiene & safety concept. Safe and comfortable getaways.

  • Centrally right on the Main, opposite the famous Museumufer.

  • 233 rooms of 6 types. Junior suites with super view. For business & family.

  • A special ibis hotel serves local dishes and its own honeybees.

  • Work meetings, events also in the open. 3 meeting facilities for 60 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Boat excursions
  • Jogging track (nearby)
Business services
  • 4 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Frankfurt Centrum

Speicherstrasse 4
Hessen
60327 frankfurt am main
germany

Tel: +4969273030

Fax: (+49)69/27303300

Check-in from 15h00

Check out up to 12h00

  • S8 :  S8 HAUPTBAHNHOF

  • TRAM 16, 19, 21 :  TRAM 16, 19, 21 BASELER PLATZ

  • FRANKFURT :  16,19,21 BASELER PLATZ

  • By plane

    FRANKFURT RHEIN MAIN At 15km / 9.38 miles

  • By car

    A3 FRANKFURT-SUED At 6km / 3.75 miles

  • By car

    A5 FRANKFURT-WESTHAFEN At 4km / 2.5 miles

  • By car

    A66 FRANKFURT-STADTMITTE At 8km / 5 miles

  • By train

    FRANKFURT MAINSTATION At 0.8km / 0.5 miles

  • By train

    HAUPTBAHNHOF At 0.4km / 0.25 miles

GPS :50.102118, 8.664662

Our accommodation(s)

Our restaurants and bars

Artrium Restaurant

Type of cuisine: Regional

The atrium restaurant of the house opens on request as well as for your meeting and celebration. Whether menu or large dinner buffet, the Atrium restaurant serves food fully according to your wishes.

i-Bar

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 64

  • Maximum capacity: 45 people

  • Maximum banquet capacity: 32 people

Find out more

Our guest reviews for
ibis Frankfurt Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,916 reviews

TripAdvisor Rating 4.0/5

2,185 reviews

Well located, you pay for what you get

Customer review rating 3.5/5

Olga Couples - 19/09/2021 Confirmed reviews ALL

The size of the room is according to the price. Pros: excellent location, 5-10 min walk to the main train station and about 20 min walk to the city centre. We asked for extra towels and they provided them immediately. The staff was helpful. Cons: the room didn't seem so clean. There was still something in the toilet when we got the room. We couldn't do early check-in. There is no closet/drawers, only a couple of hangers on a small rack.

Generally good stay with exemplary service from your hotel staff at Ibis Centrum.

Customer review rating 3.5/5

Siti A. M. H. Business - 13/09/2021 Confirmed reviews ALL

Had a generally very positive stay, except for two minor bugbears: 1. The aircon in my room was not sufficiently cold, which was somewhat unfortunate given that the weather was pretty warm outside when I was staying at the hotel. 2. Although I had booked and paid an extra 15 Euros for a late check-out till 17.00 on 07.09, and this was confirmed in writing twice - on my booking confirmation and an email, I still received a call around 12pm on 07.09 asking me why I had not yet checked out. When told that I had booked a late checkout, the staff on duty said that this was not shown in the system. This can perhaps be better coordinated in the system in the future.

Dear Ms Mohamed H., Thank you for taking the time to tell us about your experience at the ibis Frankfurt Centrum. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will forward your comment about the insufficient ac to our maintenance team. As you arrived 1 day earlier the information about the late check out got obviously lost. It is correct that you paid the amount of the night of september 6th and the late check out online. The paid amount of €15 has been used for other services as you see on your invoice. So we invited you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Sebai - General Manager ibis Frankfurt Centrum Speicherstrasse 4 • 60327 Frankfurt • Deutschland T +49 (0) 69 27 30 30 • F +49 (0) 69 27 30 33 00 Ca… ibis.com • accorhotels.com

Well located

Customer review rating 5.0/5

Nikki Families - 29/08/2021 Confirmed reviews ALL

Hotel is close to the river front. 9 minutes walk from the train station and 11 minutes walk from the museums

Best location ever

Customer review rating 5.0/5

Liu Couples - 19/08/2021 Confirmed reviews ALL

Nice breakfast and clean room

We located, good room, clean and neat.

Customer review rating 4.5/5

Dejan J. Business - 19/08/2021 Confirmed reviews ALL

See above!

Wonderful Staff

Customer review rating 5.0/5

Ivy Couples - 15/08/2021 Confirmed reviews ALL

The location was perfect, the hotel was beautiful, and staff was helpful. I would definitely stay here again! The highlight of our stay was the friendliness of the staff, they helped with every need and were very polite.

Good stay

Customer review rating 4.5/5

Pandu W. Families - 13/08/2021 Confirmed reviews ALL

The view in our room is the Main river, very beautiful.

Nice hotel

TripAdvisor rating 4.0/5

Inger Staahl J 11/08/2021 TripAdvisor review

The Hotel is situated next to the Westhafen Tower and is easy to find when walking from Frankfurt Central Station. In our welcoming mail it was stated that we didn't have to pay more but was nevertheless charged 12 euro. Our mail did also state that we would have a riverview - but that was difficult to find. The room was however fine - and as we only should sleep there we didn't ask in the reception to change the room

Above all expectations

Customer review rating 5.0/5

Werner Families - 08/08/2021 Confirmed reviews ALL

From check-in to check-out, the hotel exceeded all expectations, beds were really comfortable, the staff was super friendly and helpful, really made our experience extraordinary.

Customer review rating 2.0/5

Anonymous Business - 07/07/2021 Confirmed reviews ALL

poor service at check-in; gloomy atmosphere in lobby

Dear Mr P., Thank you for taking the time to tell me about your experience at our ibis Frankfurt Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I discuss your comments regarding slow check-in and knowledge about how to take a train to the airport with my team to prevent future occurrence. I am not sure to understand what you mean with gloomy atmosphere. Missing light(s) or missing personal / positive attitude. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Sebai - General Manager ibis Frankfurt Centrum Speicherstrasse 4 • 60327 Frankfurt • Deutschland T +49 (0) 69 27 30 30 • F +49 (0) 69 27 30 33 00 Ca… ibis.com • accorhotels.com

Very good service from staff

Customer review rating 3.5/5

W. Families - 04/07/2021 Confirmed reviews ALL

Very good service from staff especially at the front desk which is called Germaine Tahou Smiling and sweet and energetic person. There were some issues with the air conditioner, but it was fixed by changing the room.

Well-located

Customer review rating 2.5/5

Mary Business - 08/06/2021 Confirmed reviews ALL

The air conditioner didn’t work, there was no soap in the shower or bathroom at all, and the TV didn’t work. The bed was very lumpy, and the mattress topper kept moving. The breakfast was nice, though.

Nice stay

Customer review rating 4.5/5

Valentin Business - 03/06/2021 Confirmed reviews ALL

A nice hotel

Customer review rating 5.0/5

Anonymous Business - 02/06/2021 Confirmed reviews ALL

Extremely helpful and efficient staff with all complications and questions related to the covid crisis

Well located

Customer review rating 4.0/5

S. T. Business - 31/05/2021 Confirmed reviews ALL

Good

Dear S.T., We very much appreciate your review regarding your stay at the ibis Frankfurt Centrum. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Sebai - General Manager ibis Frankfurt Centrum Speicherstrasse 4 • 60327 Frankfurt • Deutschland T +49 (0) 69 27 30 30 • F +49 (0) 69 27 30 33 00 Ca… ibis.com • accorhotels.com

Impressive Location

Customer review rating 5.0/5

Alexander Business - 20/05/2021 Confirmed reviews ALL

Friendliest IBIS Hotel ever !

Dear Mr. B., thank you so much for your amazing review! Everyone ist so nice here because we have the best guests - like you. We are looking forward to welcome you soon again at our Ibis Frankfurt Centrum. Sincerely, Catherine Sebai - General Manager ibis Frankfurt Centrum Speicherstrasse 4 • 60327 Frankfurt • Deutschland T +49 (0) 69 27 30 30 • F +49 (0) 69 27 30 33 00 Ca… ibis.com • accorhotels.com

Quiet and convenient

TripAdvisor rating 5.0/5

Roger E 18/08/2020 TripAdvisor review

This Ibis was conveniently situated close to the Main riverbank and far enough away from the historic centre to be quiet but within 15 minutes walking time along the riverbank. All the staff were friendly, knowledgeable and helpful. The hotel had done everything they could to make our stay safe from the risk of catching covid19. we had a minor problem with our room on check-in but this was immediately sorted out and the night receptionist came straight up to see the problem for himself and changed rooms for us. The breakfast staff were hard working and the restaurant was spotless and all Covid precautions were in place and the breakfast food was excellent. We would recommend this hotel for business visitors and tourists to Frankfurt. Many thanks for a wonderful 2 days.

Nice view

TripAdvisor rating 3.0/5

Korsbeks 22/06/2020 TripAdvisor review

I choose this hotel, because it was located close to my destination. I had a room with a nice view over the river. The bed was very poor, the linen very nice though. Very small bathroom where the water somehow gets out on the floor. The towels were nice. I stayed for two nights, the bin wasn’t even emptied. The Air conditioning was so loud that it’s not easy to sleep while it’s on. The two girls in the reception was very helpful and spoke English very well.

Nice location

TripAdvisor rating 4.0/5

mjlara87 Couples - 10/01/2020 TripAdvisor review

It's pretty close to the Frankfurt Central Station (5 min walking), we actually stay there because we had an early flight and the S-Bahn takes you there in just 20 min from the Main Station. We actually had a minor problem because the room wasn't getting enough warm from the air system, but they switch us immediately.

Dear mjlara87, Thank you for the great review of our hotel! We are glad that you enjoyed your stay after getting a new, warm room. We hope to see you again very soon. Sincerely, Catherine Sebai General Manager

Good location and value. Nice bar area

TripAdvisor rating 4.0/5

billbarnes90 Friends getaway - 26/11/2019 TripAdvisor review

Usual Ibis value. Check in/out a bit slow. Room not serviced one day. Breakfast expensive. Otherwise upto expected standards for the chain. Nice bar area and good location.Rooms on the tight side for big chap!.

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