ibis Duesseldorf City Hotel 2 stars

Dear Mr. L., Thank you very much for your stay in our hotel and for taking the time to tell us about your impressions and experiences. We do everything we can to offer you the best quality of service for each of your stays. Your opinion is therefore of the greatest interest to us. I am very sorry that you did not feel 100% comfortable in our hotel and that you had booked the room at the ibis Hotel Düsseldorf City with different expectations. Due to the construction, the rooms with 14.6 square meters are somewhat smaller than an ibis standard room. In terms of furnishings, however, they are equipped with all ibis standards, including the "Sweet bed by ibis" sleeping comfort. They also complained about the volume in the hotel. This was caused by a group that turned the night into day and you had a shorter night's sleep. I sincerely apologize for this condition to you and assure you that this is not a regular condition at our house, since we would of course like to keep you as a satisfied guest at ibis. Nevertheless, I am pleased that you were satisfied with our GUEST orientation and hope that you will consider the ibis Hotel Düsseldorf City again when you book your next hotel in Düsseldorf. I sincerely apologize to you for what you have experienced. As a small courtesy, I would like to book 1,000 courtesy points on your ALL AccorHotels account. You can redeem the points for a voucher or exchange them for flight emails. All I need for the implementation is your written consent. I would be very happy if you accept my apologies and I can book the points for you. Accordingly, I look forward to your positive feedback and wish you a successful remaining week! With GUEST friendly greetings ibis Hotels Dusseldorf Gordon Kleebaum General Manager www.ibis.com/0793 - www.ibis.com/1443