ibis Bonn Hotel 2 stars

Short overnight stop on a road trip by car from Sofia to Dusseldorf for the MEDICA expo

Very good customer service. Reception and bar area clean and modern. Corridor on 3rd floor looked very dated (old). Definitely in need of redecoration. Room was fine, but bathroom far too small.

The hotel staff was very helpful and made us feel welcome. The hotel was clean and the room functional. An electronic water kettle in the room would have made the stay even more pleasant. The high quality of breakfast was a pleasant surprise.

Room too small. Bathroom a very tight squeeze. No fridge. No kettle. Heating cannot be reduced, i.e. too hot.

Normally, I would rate this stay as slightly above average. But in the morning of the second day of my stay, I found a bedbug crawling on my luggage. To be precise, service at reception offered me a new room almost instantly, but with a notice that they have not this kind of issue before and that it could came with me (which can be slightly insulting). The new room was good and I was satisfied, but I was nervous for the rest of the night and had troubles sleeping. Also - because of the bedbug, I would have to leave the baggage for desinsection. As I do not want to get any bedbugs to my home.

Alles okay!

Small room, especially bathroom! Big TV.

The hotel rooms are in desperate need of updating and general brightening up. I have stayed at many Ibis hotels throughout Europe and this one was a bit disappointing. Front desk staff was helpful and the breakfast offered was very good. The fire alarm system for the hotel went off and I did not even realize it until I happen to go out for an errand, so attention to the fire alarm system should be addressed for customer and staff safety.

Poor service and Bed size is to small to be honest is look like kids bed.. Breakfast is Good

Good . But it will be better to make improvement on customer care especially on reception ( they need to smile on customer and not show that they are very busy)

I enjoyed staying at your hotel and I will for sure stay there next time I am in Bonn

We only stayed 2 nights. Reception staff great and very helpfully booked us a taxi to get back to the airport at 4am as the transport system in Bonn is not very tourist friendly. Rooms small and bathroom tiny. We have stayed in an Ibis like this before though. Bed had a groove in one side but we've slept on much worse at a Hilton hotel. Walls quite thin but most annoying thing was being able to hear the extractor fan of all the rooms around you when other guests flushed their toilets. The extractor also brought cigarette smoke into the room. Not sure where from in a 100% smoke free hotel. Shame the self service microwave/grill in reception was out of order, but plenty of restaurants in the area and a large supermarket across the road with a bakery. Bus stops outside the hotel if you can figure out which one you need. The airport bus stops there too. It's the SB60. It just doesn't run when through the night which we needed so dont know how good it is. Would definitely stay at this hotel again if we were flying in, although I think we will drive to Bonn (as we usually do) and stay at the Konigswinter Ibis as this one works better for our plans/destination.

Service did not start out so good. My room was hot and I stay with IBIS because it has air conditioning. I spoke with the Property Manager and she did two things: 1) provided me with a fan to use in my room. 2) Decided because of the warm weekend temperature to turn on the property air conditioning. It was a perfect resolution. After that, the front desk personnel were super, fun and efficient. It was a fantastic experience

It was a good experience. The breakfast was very good. The room as good.

Helpful and flexible staff. Room with air conditioning.