ibis Aachen Hauptbahnhof Hotel 2.5 stars

I added my Mastercard for reservation when booked the room on the website. When I arrived to the hotel, I saw a transaction that already took the hotel fee out from my bank account. I showed it the the receptionist but he refused to accept that I already paid and requested me to check with my bank. At the end, the issue was cleared up. However, it would cost me less concerning time without this issue. I was thinking that I must pay double and it was annoying.

Professional staff and service

Always friendly staff. Rooms clean, I always enjoy my stay here

We will come back again defenately

It was a nice clean hotel in a central place. The only cons were that the rooms were extremely small and they didnt have a fridge.

As mentioned in the review title, the stay was overall good & service friendly, except for the door jamming. With the luggage in the room, this can be quite distressing. One can only imagine the situation should one be in a hurry to catch a train when this occurs. However, reception was friendly & helped to resolve the matter. This problem seems rather common as they are very familiar with it, and said that does happen sometimes. In that case, I would believe that a permanent solution ought to be found for the doors of the hotel to prevent this from happening again. Besides this setback, the hotel had taken good safety & health measures regarding COVID-19 which is a good thing. Overall, bar the door jamming, the stay was a good one. Thank you.

The staff at the hotel could not have been more friendlier or more helpful!! Thank you. The location is close to the station and not far from the center of the city. Unfortunately, the outside traffic is rather loud and does not permit to open the window when it is getting too hot (25-30 degrees). Not sure whether the air conditioning worked properly. Overall, the bathroom was clean, but one noticed that the tiles were getting worn out and their grey shadow either indicates that they are old or that they had not been cleaned enough. There are cracks at the place where the toilet is fixed to the wall and we were not completely sure whether it would hold our weight. Eventually it did. Toilet paper was not enough and we had to ask for more.

Very good location between the city centre and the railway station. Warm welcome and friendly staff. Rooms are clean and have he classic ibis style layout. Surely a location to go back when being in Aachen.

The people at the reception were friendly The Hotel is well located and it is only 10 minutes by foot to the city center. If you want a better Breakfast than in the hotel, you can go to Essers cafe at 10 minutes walk from the Hotel.

This small hotel is very convienent for a short stay. The city centre is easy to walk to and the major roads and train station are also easily accessible. The rooms are typical Ibis layout and are fairly small but ok if you don't plan on staying more than a couple of nights.

Just got back from a business trip and my husband and I stayed here. Breakfast is included and not just a cheap breakfast Great selection of hot and cold choices .there's also a bar which is open quite late Rooms are small bathroom is tiny but showers are great. Good pressure and hot water. Ideal for just one person but manageable for two. Conveniently located about 20 minutes walk from Aachen city center.

I have stayed here many times and the staff are always very pleasant but as the years go by the hotel seems to be needing a refurbishment. For example the air conditioning never worked very well, but now has very little effect on room temperature.

Well located hotel, close to railway station, City Mall and city center. Rooms are small, but clean and comfortable. Ideal for who needs a good place just to take a shower and sleep. It was the best price we found during our stay

The hotel is located a few minutes walk away from the Hauptbahnhof - though beware there's a confusing brown direction sign at the end of Römerstraße pointing you back towards the station. We considered the standard twin rooms to be very small for two people and the bathroom was clearly designed to be

With the unseasonal hot weather, the room was stifling, & especially so with 2 people in a very small room. It would have been appropriate to have offered fans to guests, to at least move the hot air around! With climate change, it would be useful to invest in ceiling fans. A very small room for 2 people staying for a week.