ibis Aachen Hauptbahnhof

ibis Aachen Hauptbahnhof 2.5 stars

Customer review rating (ALL Rating) 4.2/5 615 reviews

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Hotel extras

  • An ALLSAFE certified hotel

  • All rooms are fully air-conditioned

  • parking garage only for hotel guests

  • 20 extra-large rooms (junior suite and family room)

  • 5 minutes' walking distance to the main train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Aachen Hauptbahnhof

Zollernstrasse 2
52070 AACHEN
Germany

  • 3:  NORMALUHR

  • By plane

    DUESSELDORF At 90.53km / 56.25 miles

  • By car

    AACHEN LAURENSBERG At 4km / 2 miles

  • By car

    EUROPAPLATZ At 4km / 2 miles

  • By train

    HAUPTBAHNHOF At 0km / 0 miles

GPS:50.769036, 6.095524

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

2 breakfasts

Buffet: cheese (Emmentaler, Gouda, Tilsiter, Edam); sausage and ham, cereals, boiled eggs, scrambled eggs, dairy products, bread and rolls, croissants, jam, honey, nut nougat cream, butter, juices, coffee

Our accommodation(s)

Due to the corona pandemic currently, occupied rooms will not be cleaned. Welcome products are available at all times at the reception desk.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  615 reviews

TripAdvisor Rating  3.5/5  746 reviews

Great stay

Customer review rating 5.0/5

Levon Solo - Confirmed reviews ALL

Nice receptionist, clean room, overall great.

Bathroom not clean. Dirty towels from previous guest.

Customer review rating 2.5/5

Ir Solo - Confirmed reviews ALL

The bathroom had not been cleaned since the previous guest and the dirty towels had been left on the washbasin and on the floor. The receptionist offered me another room, but as I was tired and had already unpacked I did not want to move. She very kindly cleaned the bathroom for me, which she should not have had to do.

Dear IR, I sincerely apologize for the shortcomings regarding the cleanliness of your room. You're absolutely right: Of course, that shouldn't happen, it's not our standards either. Please be assured that we have already held the appropriate discussions internally and have adjusted the necessary processes. Of course, I am pleased to hear that our team member reacted appropriately and made improvements immediately. It would be nice if you would give us another chance, which we hereby ask you to give us. We very much hope that we will then be able to fully convince you of us on your next visit. Kind regards P. Salewsky Assistant Manager

Good location but poor aircon

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Ideally located and cheap but aircon very poor.

Well located, unfussy hotel

Customer review rating 3.5/5

S Business - Confirmed reviews ALL

I spent one night in a small room. Reception very friendly, a good choice of breakfast. Fine for a short stay. A bit dated, but proximity to my place of work and price make it a good choice.

Dear S, We very much appreciate your comments regarding your stay at the ibis Aachen Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I regret that our standard room with 14.7m² was too small for you. I am happy to recommend our junior suite. This is room is much bigger and also offers a bathroom with more space for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, P. Salewsky Assistant Manager

nice reception

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

clean

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Other web-users rate our hotel

  • 354 reviews 8.8/10 Location
  • 622 reviews 5.4/10 Room
  • 453 reviews 8.9/10 Service
  • 22 reviews 8.8/10 WiFi
  • 451 reviews 3.1/10 Comfort
  • 246 reviews 8.5/10 Breakfast
  • 204 reviews 7.8/10 Cleanliness
  • 60 reviews 4.6/10 Vibe

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