ibis Aachen Hauptbahnhof Hotel 2.5 stars

Customer review rating 4.2/5 1,617 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Aachen Hauptbahnhof
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+ 14 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 108 Standard Rooms equipped with shower/WC

  • 20 extra-large Studio Rooms for added space

  • Just 10 minutes' walk to the historic old town

  • Hotel parking garage

  • Just 492 yards (450 meters) from the main train station, excellent transport connections

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Cold snacks
Business services
  • 2 meeting room(s)

Hotel location

ibis Aachen Hauptbahnhof

Zollernstrasse 2
52070
aachen
germany

Tel: +4924151840

Fax: (+49)241/5184199

Check-in from 15h00

Check out up to 12h00

  • 3 :  NORMALUHR

  • By plane

    DUESSELDORF At 90.53km / 56.25 miles

  • By car

    AACHEN LAURENSBERG At 4km / 2.5 miles

  • By car

    EUROPAPLATZ At 4km / 2.5 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS :50.769036, 6.095524

Our accommodation(s)

Due to the corona pandemic currently, occupied rooms will not be cleaned. Welcome products are available at all times at the reception desk.

Standard Room with Double bed

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with Twin Beds

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Junior Suite

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Family room

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Accessible standard room

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Rooms

Our restaurants and bars

BAR

Non contractual photo

Be it morning, evening or midnight, if you're in the mood for a drink, snack, crispy panini or a spot of entertainment, the hotel bar is open for you around the clock. Here you can enjoy your favorite drink and follow live sporting events on Sky.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 140

  • Maximum capacity: 100 people

Find out more

Our guest reviews for
ibis Aachen Hauptbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,617 reviews

tripadvisor

TripAdvisor Rating 3.5/5

729 reviews

Great place in the center, parking inside ++, nice room

Customer review rating 4.2/5

Jouni Families - 17/08/2020 Confirmed reviews ALL

We will come back again defenately

Nice location but small rooms

Customer review rating 4.2/5

Dionyssis A. Families - 15/08/2020 Confirmed reviews ALL

It was a nice clean hotel in a central place. The only cons were that the rooms were extremely small and they didnt have a fridge.

Well located & good stay, with the only setback being that the door jammed, causing quite a panic with the stuff still in the room, & had to be handled rather carefully once the problem was resolved.

Customer review rating 4.2/5

Raj Solo - 06/08/2020 Confirmed reviews ALL

As mentioned in the review title, the stay was overall good & service friendly, except for the door jamming. With the luggage in the room, this can be quite distressing. One can only imagine the situation should one be in a hurry to catch a train when this occurs. However, reception was friendly & helped to resolve the matter. This problem seems rather common as they are very familiar with it, and said that does happen sometimes. In that case, I would believe that a permanent solution ought to be found for the doors of the hotel to prevent this from happening again. Besides this setback, the hotel had taken good safety & health measures regarding COVID-19 which is a good thing. Overall, bar the door jamming, the stay was a good one. Thank you.

Good Stay

Customer review rating 4.2/5

Anonymous Families - 04/08/2020 Confirmed reviews ALL

The staff at the hotel could not have been more friendlier or more helpful!! Thank you. The location is close to the station and not far from the center of the city. Unfortunately, the outside traffic is rather loud and does not permit to open the window when it is getting too hot (25-30 degrees). Not sure whether the air conditioning worked properly. Overall, the bathroom was clean, but one noticed that the tiles were getting worn out and their grey shadow either indicates that they are old or that they had not been cleaned enough. There are cracks at the place where the toilet is fixed to the wall and we were not completely sure whether it would hold our weight. Eventually it did. Toilet paper was not enough and we had to ask for more.

Value for Money

TripAdvisor rating 3.5/5

ralphgambetta Business - 24/07/2020 TripAdvisor review

Very good location between the city centre and the railway station. Warm welcome and friendly staff. Rooms are clean and have he classic ibis style layout. Surely a location to go back when being in Aachen.

good spot for a trip

Customer review rating 4.2/5

J Solo - 19/07/2020 Confirmed reviews ALL

Location is near the centre. Corona measures strict, so I felt save. Reception is kind. My Accor status was honoured. Thanks for the good stay.

Very good experience as usual :)

Customer review rating 4.2/5

Davide Business - 08/07/2020 Confirmed reviews ALL

Clean room, basic amenties, even a free upgrade to the junior suite :)

Alaaf!

Customer review rating 4.2/5

Anonymous Couples - 07/03/2020 Confirmed reviews ALL

Well situated for Hbf, Zentrum, Carolus & Karneval!! Comfortable room, clean & tidy, suited to our long weekend at the Karneval. Breakfast table extensive and providing good foundation for an active day out & about! Liked the fact that the TV in the room allowed us to stream from Handi so we could watch the Six Nations live; stronger wi-fi signal would have been good (lots of buffering - had to resort to using own data)

Storm warning

Customer review rating 4.2/5

Bernard M. Solo - 11/02/2020 Confirmed reviews ALL

My train was delayed because of the recent storm and I booked into your hotel. I am a club member and I had stayed at this hotel before. On this occasion the staff were excellent. I was quickly booked in to a nice room and reassured that should the storm persist I could extend my stay. To conclude the marker for this stay was the care and welcome extended by the well intentioned guest orientated staff on duty. They should be complimented for the excellent hoteliers that they are.Bernard

Nice Hotel: Value for your Money

TripAdvisor rating 3.5/5

Luc V 08/02/2020 TripAdvisor review

The people at the reception were friendly The Hotel is well located and it is only 10 minutes by foot to the city center. If you want a better Breakfast than in the hotel, you can go to Essers cafe at 10 minutes walk from the Hotel.

Value for your money. Good Price quality

Customer review rating 4.2/5

Luc V. Couples - 05/02/2020 Confirmed reviews ALL

During our arrival we were helped by friendly people at the reception. The room was according to our expectations and it gave us the needed comfort. The price of the breakfast is a bit high compared with the served food. You can have a much cheaper and better breakfast, if you walk 10 minutes in the direction of the city center. On Saturday we took the breakfast in the hotel and on Sunday outside. So we can compare.

late arrival and early departure

Customer review rating 4.2/5

Anonymous Solo - 17/01/2020 Confirmed reviews ALL

comfortable and relaxing for brief time I was there

Just an ordinary Ibis with grumpy people

Customer review rating 4.2/5

B. Solo - 12/01/2020 Confirmed reviews ALL

Very very basic Ibis hotel. Tiny room. No extras. Should be considered an Ibis Budget. Staff looks always grumpy, drained, as if they hated being there.

Dear B.,Thank you for taking the time to tell us about your experience at the ibis Aachen Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Hotel Aachen Hauptbahnof Claudia Gast general manager

Always efficient service and clean

Customer review rating 4.2/5

Colin Friends - 08/01/2020 Confirmed reviews ALL

I always stay in this hotel in Aachen, it’s near the town, clean, staff friendly

Excellent value hotel

Customer review rating 4.2/5

Stephen Couples - 06/01/2020 Confirmed reviews ALL

Comfortable and convenient. Very appreciative of the covered and secure car parking facility.

Great

Customer review rating 4.2/5

Tracy A. Solo - 29/12/2019 Confirmed reviews ALL

Friendly/helpful staff, comfortable rooms and close to all amenities

Customer review rating 4.2/5

John W. Solo - 23/12/2019 Confirmed reviews ALL

I was booked and checked into a hotel in Aachen but it turned out to be a very dismal place so checked out to find somewhere else to stay. Hotels.com had said it was "fabulous" It most definitely was not. I walked into the hotel ibis Aachen Hauptbahnhof and what a pleasant surprise. The receptionist was polite, courteous and helpful. At the price, it far exceeded my expectations and I joined the loyalty program while there. Clean, neat and modern with everything you would need for a pleasant stay. Plenty of shops and restaurants in an easy walking distance and the Railway Station is but 5 minutes walk away. Would not hesitate to stay there again and would be happy to suggest that you should too.

Perfect

Customer review rating 4.2/5

Anonymous Couples - 22/12/2019 Confirmed reviews ALL

Friendly people and clean comfortable room

Good but inflated prices

Customer review rating 4.2/5

Dutch V. Couples - 17/12/2019 Confirmed reviews ALL

This is a very good, standard, budget hotel. However, we stayed here during the Christmas Market period and the price had been markedly inflated. Although we commented on the cleanliness of the hotel and the good breakfast, this was not value for the price.

Lack of communication and overpriced room

Customer review rating 4.2/5

Anonymous Friends - 17/12/2019 Confirmed reviews ALL

My booking was canceled without any notice. I was lucky the room had not been booked by another person in the meantime or I would have been left without any accommodation late at night.

Dear CELINE B., Thank you for taking the time to tell us about your experience at the ibis Aachen Hauptbahnhof. I am sorry that your experience did not meet your expectations. Unfortunately, it is not really possible for us to see why you did not receive an information about the cancellation. As your reservation was not guaranteed by credit card and you did not arrive until 7 P.M. we cancelled the stay and sent an email. This is exactly what our booking conditions say. Concerning the higher rate we would like to explain that this is due the fact the christmas market weekends - the period of your stay - are one of the highest events we have in Aachen. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jan Rüttgen Assistant manager

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