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ibis Aachen Hauptbahnhof Hotel 2.5 stars

Customer review rating 4.2/5 1,777 reviews

ALLSAFE approved hotel

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ibis Aachen Hauptbahnhof
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+ 17 Services

Hotel extras

  • An ALLSAFE certified hotel

  • All rooms are fully air-conditioned

  • parking garage only for hotel guests

  • 20 extra-large rooms (junior suite and family room)

  • 5 minutes' walking distance to the main train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
Catering
  • Breakfast Paying
Business services
  • 2 Meeting room(s)

Hotel location

ibis Aachen Hauptbahnhof

Zollernstrasse 2
52070 aachen
germany

Tel: +4924151840

Fax: (+49)241/5184199

Check-in from 15h00

Check out up to 12h00

  • 3 :  NORMALUHR

  • By plane

    DUESSELDORF At 90.53km / 56.25 miles

  • By car

    AACHEN LAURENSBERG At 4km / 2.5 miles

  • By car

    EUROPAPLATZ At 4km / 2.5 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS :50.769036, 6.095524

Our accommodation(s)

Due to the corona pandemic currently, occupied rooms will not be cleaned. Welcome products are available at all times at the reception desk.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 140

  • Maximum capacity: 100 people

Find out more

Our guest reviews for
ibis Aachen Hauptbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,777 reviews

TripAdvisor Rating 3.5/5

733 reviews

Thin walls, loud neighbors, unclean bathroom

Customer review rating 2.0/5

Anonymous Business - 10/09/2021 Confirmed reviews ALL

It was a bad experience. It wasn’t quiet in my room - I could hear my neighbors coughing constantly, or a loud tv, or conversations happening. The bathroom had some kind of stains around the sink area. I was supposed to be able to check in online but that didn’t seem to work at all or provide any benefit or speed to my check in process. I need a place to stay for one night a week because I work in this city but live in another. I will definitely not be staying here again.

Dear Mr L., Thank you for taking the time to tell us about your experience at the ibis Aachen Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry to hear your neighbours were so loud - did you inform our front office so that they could react? We will inform our houskeeping staff about this issue - the rooms are cleaned and checked on a daily basis. Therefore, stains should not appear. Please report your issues with the online checkin to the customer support as this is a problem that happens online and is nothing we as an hotel can influence. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your Team ibis Aachen Hauptbahnhof

The hotel was conveniently located with secure parking

Customer review rating 5.0/5

Anonymous Families - 17/08/2021 Confirmed reviews ALL

All very sanitised and efficient

Almost back to normal

Customer review rating 4.0/5

Paul Couples - 08/08/2021 Confirmed reviews ALL

Almost back to normal. Breakfast still only minimal. Parking still too expensive. Hotel staff even more pleasant and helpful than usual, seems they are really pleased to see us back. The bedroom door locks definitely need to be replaced. Sometimes impossible to open the door, have to ask for help and a new key.

Well located of course, especially as it was raining

Customer review rating 3.5/5

Adesola O. Families - 21/07/2021 Confirmed reviews ALL

We missed breakfast because we were confused about the time. We didn't have extra pillows in the room. Otherwise, we were grateful for the car park and the location as well because of the heavy rain

Good room. Need improvements on payment issue

Customer review rating 4.0/5

Anonymous Business - 08/06/2021 Confirmed reviews ALL

I added my Mastercard for reservation when booked the room on the website. When I arrived to the hotel, I saw a transaction that already took the hotel fee out from my bank account. I showed it the the receptionist but he refused to accept that I already paid and requested me to check with my bank. At the end, the issue was cleared up. However, it would cost me less concerning time without this issue. I was thinking that I must pay double and it was annoying.

Comfortable stay

Customer review rating 5.0/5

Harry G. Solo - 17/10/2020 Confirmed reviews ALL

Professional staff and service

Good stay

Customer review rating 4.5/5

Colin Solo - 25/09/2020 Confirmed reviews ALL

Always friendly staff. Rooms clean, I always enjoy my stay here

Great place in the center, parking inside ++, nice room

Customer review rating 5.0/5

Jouni Families - 17/08/2020 Confirmed reviews ALL

We will come back again defenately

Nice location but small rooms

Customer review rating 3.5/5

Dionyssis A. Families - 15/08/2020 Confirmed reviews ALL

It was a nice clean hotel in a central place. The only cons were that the rooms were extremely small and they didnt have a fridge.

Well located & good stay, with the only setback being that the door jammed, causing quite a panic with the stuff still in the room, & had to be handled rather carefully once the problem was resolved.

Customer review rating 3.5/5

Raj Solo - 06/08/2020 Confirmed reviews ALL

As mentioned in the review title, the stay was overall good & service friendly, except for the door jamming. With the luggage in the room, this can be quite distressing. One can only imagine the situation should one be in a hurry to catch a train when this occurs. However, reception was friendly & helped to resolve the matter. This problem seems rather common as they are very familiar with it, and said that does happen sometimes. In that case, I would believe that a permanent solution ought to be found for the doors of the hotel to prevent this from happening again. Besides this setback, the hotel had taken good safety & health measures regarding COVID-19 which is a good thing. Overall, bar the door jamming, the stay was a good one. Thank you.

Good Stay

Customer review rating 4.0/5

Anonymous Families - 04/08/2020 Confirmed reviews ALL

The staff at the hotel could not have been more friendlier or more helpful!! Thank you. The location is close to the station and not far from the center of the city. Unfortunately, the outside traffic is rather loud and does not permit to open the window when it is getting too hot (25-30 degrees). Not sure whether the air conditioning worked properly. Overall, the bathroom was clean, but one noticed that the tiles were getting worn out and their grey shadow either indicates that they are old or that they had not been cleaned enough. There are cracks at the place where the toilet is fixed to the wall and we were not completely sure whether it would hold our weight. Eventually it did. Toilet paper was not enough and we had to ask for more.

Value for Money

TripAdvisor rating 5.0/5

ralphgambetta Business - 24/07/2020 TripAdvisor review

Very good location between the city centre and the railway station. Warm welcome and friendly staff. Rooms are clean and have he classic ibis style layout. Surely a location to go back when being in Aachen.

good spot for a trip

Customer review rating 4.5/5

J Solo - 19/07/2020 Confirmed reviews ALL

Location is near the centre. Corona measures strict, so I felt save. Reception is kind. My Accor status was honoured. Thanks for the good stay.

Nice Hotel: Value for your Money

TripAdvisor rating 4.0/5

Luc V 08/02/2020 TripAdvisor review

The people at the reception were friendly The Hotel is well located and it is only 10 minutes by foot to the city center. If you want a better Breakfast than in the hotel, you can go to Essers cafe at 10 minutes walk from the Hotel.

Convienent

TripAdvisor rating 4.0/5

Paul B Couples - 27/10/2019 TripAdvisor review

This small hotel is very convienent for a short stay. The city centre is easy to walk to and the major roads and train station are also easily accessible. The rooms are typical Ibis layout and are fairly small but ok if you don't plan on staying more than a couple of nights.

Great budget hotel

TripAdvisor rating 5.0/5

Lyndah W Business - 02/04/2019 TripAdvisor review

Just got back from a business trip and my husband and I stayed here. Breakfast is included and not just a cheap breakfast Great selection of hot and cold choices .there's also a bar which is open quite late Rooms are small bathroom is tiny but showers are great. Good pressure and hot water. Ideal for just one person but manageable for two. Conveniently located about 20 minutes walk from Aachen city center.

Good but needs an overhaul

TripAdvisor rating 3.0/5

Paul B Couples - 09/10/2018 TripAdvisor review

I have stayed here many times and the staff are always very pleasant but as the years go by the hotel seems to be needing a refurbishment. For example the air conditioning never worked very well, but now has very little effect on room temperature.

Good location, ideal for who needs a clean space to rest for a good price

TripAdvisor rating 4.0/5

Flavio F Family - 03/10/2018 TripAdvisor review

Well located hotel, close to railway station, City Mall and city center. Rooms are small, but clean and comfortable. Ideal for who needs a good place just to take a shower and sleep. It was the best price we found during our stay

Standard twin rooms are very small but a very adequate breakfast

TripAdvisor rating 3.0/5

974briand Couples - 06/08/2018 TripAdvisor review

The hotel is located a few minutes walk away from the Hauptbahnhof - though beware there's a confusing brown direction sign at the end of Römerstraße pointing you back towards the station. We considered the standard twin rooms to be very small for two people and the bathroom was clearly designed to be

No A/C!

TripAdvisor rating 3.0/5

chiron46 Friends getaway - 27/07/2018 TripAdvisor review

With the unseasonal hot weather, the room was stifling, & especially so with 2 people in a very small room. It would have been appropriate to have offered fans to guests, to at least move the hot air around! With climate change, it would be useful to invest in ceiling fans. A very small room for 2 people staying for a week.

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