Ibis Hamburg Alster Centrum 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,911 reviews

Ibis Hamburg Alster Centrum - Image 1
Ibis Hamburg Alster Centrum - Image 2
Ibis Hamburg Alster Centrum - Image 3
Ibis Hamburg Alster Centrum - Image 4
Holzdamm 4-12 + 16, 20099 HAMBURG, Germany

Description

Hotel extras

  • Eco-certified hotel in a prime location directly on the Alster

  • Hotel in St. Georg, just a 5-minute walk from the main train station

  • Modern, quiet rooms with comfortable Sweet Bed by ibis

  • Relaxed atmosphere where families are also welcome

  • 24-hour reception desk, parking garage and charging stations nearby

Our accommodation(s)

Hotel location

Ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099 HAMBURG
Germany

GPS:53.556984, 10.004152

Telephone
Fax +49 40 24829999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

LE BAR

Our bar is always there for you: we serve drinks, refreshments and hot drinks around the clock every day and! With live sporting events on Sky. Please understand that some service restrictions may occur.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,911 reviews

TripAdvisor Rating  3.8/5  1,584 reviews

Customer review rating 3.0/5

Theodora P. Families - Confirmed reviews ALL

The carpets in the room were a bit dirty, and the fact that we had to pay for a locker after check out for our luggage was a bit disappointing, after paying so much for the stay. There were no extra pillows in the room which was uncomfortable. The room was quite hot during the night with no way to adjust it. The staff was nice most of the time.

Dear Theodora, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the issues you encountered with cleanliness and comfort in your room, as well as the inconvenience regarding luggage storage after check-out. Our team aims to provide a pleasant experience, and I regret that we fell short in this instance. I appreciate your comments about the staff, and I will ensure your feedback is shared with them. Your insights are invaluable as we strive to enhance our service and accommodations. Best regards, Gaby Schulz Hotel Director

Customer review rating 4.5/5

Taran C. Business - Confirmed reviews ALL

I was in Hamburg over a weekend for work. The Ibis is very close to the train station and within easy walking distance of shops, museums and the lovely Alster. The rooms are small but clean and well laid out, rooms in the front can be loud due to traffic noise.

Dear Taran C., Thank you for your feedback regarding your recent stay at ibis Hamburg Alster Centrum. I am pleased to hear that you appreciated our prime location and found our accommodations to be clean and well-organized. I acknowledge your concern regarding the noise from traffic; we strive to provide a comfortable environment for all our guests and will take your comments into consideration moving forward. Best regards, Gaby Schulz Hotel Director

Customer review rating 4.0/5

Phil A. Friends - Confirmed reviews ALL

Power went out during final night which wasn't great, communication from night porter and customers wasn't great with a crowded reception trying to work out what was going on

Dear Phil, Thank you for sharing your feedback regarding your recent stay with us. We apologize for the inconvenience caused by the power outage during your final night. It is important for us to ensure that our guests feel informed during unexpected situations, and we regret that communication did not meet your expectations. We appreciate your understanding and hope to welcome you back in the future. Best regards, Gaby Schulz Hotel Director

Customer review rating 4.5/5

Franziska V. W. Business - Confirmed reviews ALL

Just one remark - I asked for an invoice with "Mrs" and still got it for "Mr"...

Dear Franziska, Thank you for your kind words regarding our reception staff. We are pleased to hear that you found them to be welcoming. I apologize for the oversight regarding the invoice. We strive to ensure that all guest requests are accurately addressed, and I appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve our services. Sincerely, Gaby Schulz Hotel Director

Customer review rating 4.0/5

Elizabeth M. Friends - Confirmed reviews ALL

My only criticism was the room was too hot

Dear Elizabeth, Thank you for your positive feedback. I appreciate your comment regarding the room temperature. At ibis Hamburg Alster Centrum, we strive to provide a comfortable environment for all our guests. We encourage our guests to adjust the room temperature as needed, and our team is available to assist with any specific requirements. Your comfort is important to us, and we appreciate your understanding. Gaby Schulz Hotel Director

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Other web-users rate our hotel

  • 1,401 reviews 9.5/10 Location
  • 1,327 reviews 5.4/10 Room
  • 1,112 reviews 8.7/10 Service
  • 15 reviews 6.5/10 WiFi
  • 786 reviews 8.8/10 Breakfast
  • 774 reviews 3.5/10 Comfort
  • 491 reviews 6.7/10 Cleanliness
  • 298 reviews 5.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.