ibis Hamburg Alster Centrum 2 stars

Customer review rating (ALL Rating) 4.3/5 2,359 reviews

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Description

Hotel extras

  • ALLSAFE Hygiene certified

  • 5-minute walk to the main train station

  • Directly on the River Alster

  • Right in the center

  • 24-hour reception desk

Our accommodation(s)

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099 HAMBURG
Germany

GPS:53.556984, 10.004152

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

LE BAR

Our bar is always there for you: we serve drinks, refreshments and hot drinks around the clock every day and! With live sporting events on Sky. Please understand that some service restrictions may occur.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,359 reviews

TripAdvisor Rating  4.0/5  1,570 reviews

Practical and satisfactory

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Good

Dear Guest, thank you for your positive review! We are delighted to hear that you found our hotel practical and satisfactory during your stay. Your feedback is truly appreciated. We strive to provide a comfortable experience for all our guests. We hope to welcome you back soon! Your Team ibis Hamburg Alster Centrum

Exceptionally helpful staff

Customer review rating 5.0/5

V Solo - Confirmed reviews ALL

I very, very rarely give anyone 10/10. The hotel was comfortable and clean, the staff friendly. It's a 5 minute walk to Hamburg Hauptbahnhof and a pleasant 10-15 minute walk along by the Außenalster & Binnenalster to the city centre. My room even had a corner view of the Außenalster. But that's not enough for a 10. Customer service is only really tested when something goes wrong. When my flight home was cancelled, and I needed to extend my stay, the receptionist made sure it was in the same room, and printed out my boarding pass for me (2 copies because I was feeling paranoid). When I returned home and was struggling to extract expenses from Ryanair (who refused to accept a single receipt for more than one night, said I was submitting 'duplicates' & insisted on separate receipts for each night) I emailed the hotel who promptly sent me separate receipts. That merits a 10. Not for the orignal booking. But for the extended stay.

Centrally Located

Customer review rating 5.0/5

Ralf S. Business - Confirmed reviews ALL

Excellent Location, comfortable rooms, very good team, extremely well run and very friendly staff; booked already again

Dear Ralf, thank you for your positive review. We are delighted to hear that you enjoyed our central location, comfortable rooms, and the excellent service provided by our friendly team. We are thrilled to know that you had a great experience with us. We look forward to welcoming you back on your next visit. Your Team ibis Hamburg Alster Centrum

Welcomed and good, spacey hotel

Customer review rating 5.0/5

Dennis A. Couples - Confirmed reviews ALL

As always ibis means you sleep well and stuff friendly and attentive.

Well located - but

Customer review rating 2.0/5

Ibbu Couples - Confirmed reviews ALL

Well located - nice breakfast, but the staff at the reception was quite unprofessional and rude upon arrival.

Dear IBBU, Thank you for taking the time to share your experience at ibis Hamburg Alster Centrum. We are glad to hear that you found our hotel well located and enjoyed our breakfast. However, we are truly sorry to learn about your disappointing encounter with our reception staff. Please be assured that we take your feedback seriously and will address this matter internally. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. Yours sincerely, Ihr Team ibis Hamburg Alster Centrum

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Other web-users rate our hotel

  • 1,827 reviews 9.4/10 Location
  • 1,857 reviews 5.7/10 Room
  • 1,566 reviews 8.6/10 Service
  • 27 reviews 7.5/10 WiFi
  • 1,252 reviews 9.1/10 Breakfast
  • 701 reviews 7/10 Cleanliness

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