ibis Hamburg Alster Centrum 2 stars

Customer review rating (ALL Rating) 4.3/5 2,214 reviews

ibis Hamburg Alster Centrum - Image 1
ibis Hamburg Alster Centrum - Image 2
ibis Hamburg Alster Centrum - Image 3
ibis Hamburg Alster Centrum - Image 4

Description

Hotel extras

  • Central location, modern rooms and a delicious breakfast buffet

  • 5 minutes' walk to the main train station

  • Directly by the Alster

  • Right in the center

  • 24-hour reception desk

Our accommodation(s)

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099 HAMBURG
Germany

GPS:53.556984, 10.004152

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

LE BAR

Our bar is always there for you: we serve drinks, refreshments and hot drinks around the clock every day and! With live sporting events on Sky. Please understand that some service restrictions may occur.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,214 reviews

TripAdvisor Rating  4.0/5  1,581 reviews

Very good stay- again ;)

Customer review rating 5.0/5

Jrdw Solo - Confirmed reviews ALL

Felt very welcome from the very first minute, room (as always) clean and good size, breakfast choice very good, nice staff

Central. Enjoyable

Customer review rating 4.5/5

Charles S. Friends - Confirmed reviews ALL

Comfortable. Clean. Pleasant staff. No issues at all.

Always a pleasure staying in IBIS

Customer review rating 5.0/5

Frank Business - Confirmed reviews ALL

Very friendly staff. Always finding solutions to any issues presented. Courteous and accommodating!

Standard and consistent. Everything we expect from an ibis property

Customer review rating 4.0/5

Kk Couples - Confirmed reviews ALL

Really nothing much to complain about the physical property. Secretly wishing there was a minifridge and more counter space in the bathrooms. On the more disturbing side, I wish the check-in staff was a bit more competent. My spouse checked in 2 days ahead of me (I was stuck behind running errands and joined late). A note along with a spare room card key inside an envelope was left for me to pick up. Sadly, the staff couldn't find the envelope 2 days later when I tried to pick it up. The staff was able to make an additional card key on the spot, but sadly, the envelope (with the note) was nowhere to be found. What if the envelope contained more valuable items? I wouldn't put too much trust with the staff.

Dear KK, Thank you for taking the time to share your experience at ibis Hamburg Alster Centrum. We are delighted to hear that you found our hotel to be standard and consistent, meeting your expectations as an ibis property. Your feedback is invaluable to us and plays an essential role in our continuous improvement. We appreciate your suggestion regarding the addition of a mini-fridge and more counter space in the bathrooms. While we strive to make our rooms as comfortable and functional as possible, we acknowledge that certain amenities can enhance the guest experience. Your comments will be taken into consideration as we evaluate our facilities and services moving forward. I sincerely apologize for the inconvenience you encountered during your check-in process. It is our goal to provide a seamless and efficient service, and it is disheartening to learn that we fell short in this instance. The situation regarding the envelope and the note, which your spouse left for you, does not reflect our usual standard of service. We understand how important it is for our guests to feel secure and to have their requests handled with care and precision. Please rest assured that we will review our check-in procedures with our staff to ensure better communication and tracking of guest requests in the future. Thank you once again for your constructive feedback. We hope to welcome you back on your next visit to Hamburg, where we will strive to provide you with a flawless experience. Best regards, Gaby Schulz Hoteldirektorin

Spacious room , great location

TripAdvisor rating 5.0/5

Tasmanfever Couples - TripAdvisor review

Hotel is walking distance to Hamburg HBF and shopping streets. It is on a quite street and noise from train tracks on the back is minimal.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,555 reviews 9.5/10 Location
  • 1,499 reviews 5.7/10 Room
  • 1,281 reviews 8.8/10 Service
  • 21 reviews 8.5/10 WiFi
  • 949 reviews 8.8/10 Breakfast
  • 571 reviews 7/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Hamburg