Novotel Moscow Sheremetyevo Airport Hotel 4 stars

good stay . but in a late evening time when looking for a fast snacks before sleeping any dish in a lobby bar has a preparation time at least 30 minutes. as a result preferred to sleep without eating

First - windows. It’s not possible to open any. It feels like you locked in a box not having any access to the fresh air. Second - room carpeting. I doubt your personal do periodical carpets removal for cleaning and sanitising. As the result - it stinks. I would highly recommend you to remove all and cover the rooms floor and corridor with a simple wooden materials which are much easier to clean.

As usual enjoyed my stay, but missed the Nespresso machine they used to have.

Front of houae staff were fantastic... given my lack of good Russian language... The bar staff were great and entertaining... but both were let down by a hotel system that did not work 100%.. i brought 1/2 board.. this did not work and the voucher could not be used in the restaurant or the bar .. I had to ask for a refune,still waiting to check . Would have been noce to see more than two coffee pots to go with the great coffee maker. But again Staff apart from one were fantastic and really helpful...

Good experience and friendly staff

We often stay and this tome was excelle. The handling of the Covid precautions is exemplary. Especially that, should anyone feel unwell, Accor has arranged free Medical support is extremely reassuring.

Short stay in between flights Beds are always comfortable and I sleep well Went to the bar for a nightcap but sadly only draught beer available, not cheap either As usual all staff are excellent and a credit to their employer Many thanks again

The guests of the Novotel Sheremetievo hotel are an easy pray for the thugs and fraudsters at the airport. The hotel airport shuttle use to run every 15 - 20 mins between the airport and the hotel. (the airport hotel is only 5 - 10 mins away from Terminal D) However due to Covid restrictions the shuttle is running only once every hour. Once a passenger left the Terminal D building and the shuttle is 50 mins away there is no other way to the hotel as to take a taxi. You cant go back to the terminal as you have to go through the security et. the fraudsters are praying on foreign passengers and lure them to taxi and charge extortionately fees. In my case I was taken to Novotel hotel which is 1.5 km / 5 mins drive away from the terminal building and was demanded to pay 10000 RUB (£100) The driver refused to let me go and kept the doors locked and kept the luggage. I called the police and we drove to the local police station. After 5 hrs with the police I still had to pay the money to the crook as he had all the documents entitling him to charge as much as he wants in Russia. Apparently there are no relevant consumer protection laws or anti-monopoly regulations that would prevent passengers from abuse according to the police officers and investigations. In the end the crook and the police officer shaked hands and I got to the hotel. I feel the hotel should do more - place a notice at the airport arrival hall letting know guests of Novotel Sheremetievo that the shuttle only runs once an hour and advise to get a taxi from within the building. More over after talking to several staff members at the hotel it became apparent this issue is widespread and every day you have guests magged this way of £100s. You as an organisation should do more and bring up the issue with the airport authorities and the police to root out the fraudster from the airport premises.

Enjoyed my stay in the hotel

Loved the swimming pool, saunas, room. Location is convenient although hard to find directions from terminal D if you prefer walking. Learned about the shuttle afterwards. Perhaps more signage in the airport?

Quick response prior to arrival. Availability of staff at early arrival at 3 am. Very satisfied with a stay except the unavailability of room service for the breakfast

Olga Korneeva and staff were excellent, very helpful !

My experience took place while quarantine. Breakfast nice, but view things are to notice - lack of sugar-free choices and no fresh fruits. Stuff but bartenders, securities and receptionists are grumby, never smiles and nearly never returns a hello, but it is a common thing to Russian folks, I guess. Despite that - they are friendly and easily respond to any request, with the best effort trying to help you and I appreciate this. Hotel is run in a very customer-friendly manner. Rooms are clean, nice gym, toiletries are of a nice quality. From the meny - dumplings are very tasty. Thank you.

The overall stay was exceptional. Rooms are clean, staff is friendly and responsive. The only thing I would improve is the buffet. The food there was ok but the choices were poor. Otherwise everything is perfect. Will definitely come again

Nice hotel with a nice location to the airport.