Novotel Moscow Sheremetyevo Airport Hotel 4 stars

Customer review rating 4.4/5 4,508 reviews

Novotel Moscow Sheremetyevo Airport
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MOSCOW SHEREMETYEVOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac

Hotel location

Novotel Moscow Sheremetyevo Airport

Sheremetyevo 2, bld. 3
MOSCOW REGION
141400
khimki
russian federation

Tel: +64956265900

Fax: (+6)495/6265903

Check-in from 14h00

Check out up to 12h00

  • By plane

    MOSCOW SHEREMETYEVO At 0.5km / 0.31 miles - Shuttle paying

GPS :55.962536, 37.416935

Our accommodations

Make yourself at home in one of 493 spacious and bright rooms, featuring modern interiors and all the necessary amenities. The Novotel Sheremetyevo Airport hotel offers 3 room categories: Standard, Superior and Deluxe. 24-hour room service.

Standard Room with double bed and sofa bed, non smoking room

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with double bed, twin beds on request.

Accessible room
  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

COTE JARDIN

Type of cuisine: International

The buffet breakfast is served from 5 to 10am on weekdays and from 5 to 11am on weekends and public holidays. Specially for you, we offer a wide choice of fresh fruit, hot dishes, pastries and appetizers.

Menu (PDF)

Lunch

13:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FUSION

Type of cuisine: International

European, Russian and pan-Asian cuisine, a balanced choice of food, vegetarian menu and children's menu

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FUSION GRILL & BAR

Non contractual photo

Enjoy light snacks, creative cocktails, a glass of wine or your favorite drink.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Moscow Sheremetyevo Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,508 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,551 reviews

Its a nice hotel for a business stay

Customer review rating 4.4/5

Alina Business - 29/03/2020 Confirmed reviews ALL

My experience took place while quarantine. Breakfast nice, but view things are to notice - lack of sugar-free choices and no fresh fruits. Stuff but bartenders, securities and receptionists are grumby, never smiles and nearly never returns a hello, but it is a common thing to Russian folks, I guess. Despite that - they are friendly and easily respond to any request, with the best effort trying to help you and I appreciate this. Hotel is run in a very customer-friendly manner. Rooms are clean, nice gym, toiletries are of a nice quality. From the meny - dumplings are very tasty. Thank you.

Dear Alina! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! We are glad that you were satisfied with your stay. As for the breakfast be sure that we will take into account your comment. Your opinion is very important for us, because the satisfaction of our guests is our priority. As for the staff I would like to assure you that we will organize additional training for our staff on professionalism, hospitality and kindness. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best regards, Sergey Ryltsov, General Manager

Great experience

Customer review rating 4.4/5

Alina Families - 25/03/2020 Confirmed reviews ALL

The overall stay was exceptional. Rooms are clean, staff is friendly and responsive. The only thing I would improve is the buffet. The food there was ok but the choices were poor. Otherwise everything is perfect. Will definitely come again

Dear Alina, thank you for the feedback. We are excited to hear that your stay was overall satisfying. Rest assured that your commentaries regarding the food choices will be passed down to the responsible individuals. We are hoping that you will choose "Novotel Sheremetyevo Airport" once again. Sincerely, Sergey Ryltsov, General Manager

Location

Customer review rating 4.4/5

K. Business - 21/03/2020 Confirmed reviews ALL

Nice hotel with a nice location to the airport.

Dear Jesper, let us thank you for your loyalty to Accor and for choosing "Novotel Sheremetyevo Airport". We are excited to hear that you are satisfied with your stay. It is a great pleasure to receive such a positive feedback. We hope that you will return to us later in the future. Sincerely, Sergey Ryltsov, General Manager.

Good stay and well location

Customer review rating 4.4/5

Evgenii Solo - 13/03/2020 Confirmed reviews ALL

Very satisfied stayed in this hotel. Just 300 meters from airport terminal D. Free shuttle bus is available. Good breakfast and nice room. Very quiet, even did non hear airplanes when rest in the room.

Уважаемый Евгений, примите нашу искреннюю благодарность за тёплые слова и за высокую оценку наших стараний. Мы рады, что Ваше проживание в полной мере удовлетворило Ваши потребности и оставило после себя только хорошие воспоминания и впечатления. Мы надеемся вновь поприветствовать Вас в гостинице "Новотель Аэропорт Шереметьево" в самое ближайшее время. Искренне Ваш, Сергей Рыльцов, Генеральный Управляющий

good stay despite weak check in and desk experience

Customer review rating 4.4/5

Marc Solo - 05/03/2020 Confirmed reviews ALL

arrived at the check-in desk, had to deal with. a very unfriendly person who did not speak english rest was fine

Dear Marc! Thank you for your feedback addressed to "Novotel Airport Sheremetyevo". We regret that quality of provided service did not meet your expectations. I would like to assure you that we will organize all necessary training for our staff on professionalism, hospitality and kindness. We would really appreciate if you would give us another visit and a chance to improve your opinion on your next visit to Moscow! Best regards, Sergey Ryltsov General Manager

Good stay, with a few hiccups.

Customer review rating 4.4/5

Kevin Business - 26/02/2020 Confirmed reviews ALL

Novotel is always a great place to stay. Clean, friendly staff, great food. They bend over backwards to take care of you. It is a rare occasion there are hiccups, and this was one of those times. Running to the airport, the elevator got stuck between two floors. The phone number to call for help, nobody answered, and I had to beat on the glass for someone to get help. Also, late night at the bar, I asked to pay for drinks and food at the same time, but was only charged for one. I had asked for a wakeup call, which I never recieved. Minor inconveniences, overall.

Dear Kevin, thank you for submitting the feedback. It is very much appreciated. Please accept our deepest apologies for the late reply and all the inconveniences you have experienced during your stay. It is completely unusual unacceptable for us. At Novotel we always provide a very high level of service, because it is what we know our guests, such as yourself, deserve. We also would like to assure you that your commentaries have been noted and passed down to the responsible members of our staff. Once again, we are apologizing for the situation and hope that you can give us another chance to welcome you at "Novotel Sheremetyevo Airport" very soon. Sincerely, Sergey Ryltsov, General Manager

Comfortable, ideally situated for an early flight

Customer review rating 4.4/5

Jjd Business - 24/02/2020 Confirmed reviews ALL

Everything OK , except impossibility to obtain a taxi to go to Moscow. Taxi service staff had no taxi available and sent me to reception staff who told me the solution was to take the shuttle to go to Airport and fins myself a taxi there. I inally phone our office in Moscow who sent me a taxi within 3 minutes. Motivation of reception staff in the morning looks Soviet style......

Dear Jean Jacques! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. Please accept our apologize for the inconvenience you have experienced during your stay. Be sure that all necessary measures would be taken to prevent such situations in the future and we will organize additional training for our staff on professionalism and hospitality. We sincerely hope that we will have a chance to welcome you back at "Novotel Sheremetyevo Airport" to provide you a pleasant stay! Best regards, Sergey Ryltsov, General Manager

Made to feel welcome

Customer review rating 4.4/5

Mark J. Business - 21/02/2020 Confirmed reviews ALL

Check in fast and efficient always, room was clean, tidy and comfortable. check out excellent and the staff were courteous and polite as well as friendly. Always a pleasure to stay at Novotel Moscow

Dear Mark! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. Special thanks for your kind words regarding our staff! Your satisfaction is the best reward for our staff who works day after day to offer you an irreproachable service. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov, General Manager

Enjoyed my stay

Customer review rating 4.4/5

Norman S. Business - 20/02/2020 Confirmed reviews ALL

Nice clean hotel, friendly staff.

Dear Norman! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. Special thanks for all the positive moments mentioned in your review. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

FELT LIKE HOME

Customer review rating 4.4/5

Raoul Business - 17/02/2020 Confirmed reviews ALL

Everything was brilliant. No complaints whatsoever

Dear Raoul! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are glad that you were satisfied with your stay. Special thanks for all the positive moments mentioned in your review. We try to do our best to provide perfect service for our guests. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov, General Manager

Good price for hotel near airport

Customer review rating 4.4/5

Anonymous Business - 14/02/2020 Confirmed reviews ALL

I have lready spend some nights in the hotel and also this time my stay was as good and relaxing as expected. Getting a room upgrade and having time to enjoy the breakfast made my stay even better.

Dear Guest! Thank you very much for the feedback about your stay at "Novotel Sheremetyevo Airport ". We are glad to find out that you appreciated your stay with us. It is our priority to provide the best service and make your stay memorable and joyful. As for the check-in be sure that we will take into account your comment. Your opinion is very important for us, because the satisfaction of our guests is our priority. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best regards, Sergey Ryltsov, General Manager

good stay

Customer review rating 4.4/5

Anonymous Solo - 13/02/2020 Confirmed reviews ALL

Hotel is fine. The registration process took too long, almost 20 minutes waiting, despite the online registration.

Dear Guest! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are very glad to know that you appreciated our hotel. As for the registration process, be sure that we will take into account your comment. Your opinion is very important for us, because the satisfaction of our guests is our priority. We appreciate your concerns, and we sincerely hope that you will give us the opportunity to welcome you in our hotel in the near future and change your opinion regarding our service. Best regards, Sergey Ryltsov, General Manager

Well located

Customer review rating 4.4/5

Petr Business - 12/02/2020 Confirmed reviews ALL

Room in good conditions, comfortable ambience. There are opportunities to choice appropriate pillows on the bed. Well deserved breakfast.

Dear Petr! Thank you very much for the feedback about your stay at "Novotel Sheremetyevo Airport ". We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

Well located to the airport and comfortable rooms

Customer review rating 4.4/5

John Business - 12/02/2020 Confirmed reviews ALL

I have stayed at this hotel many times and always find it to be excellent. All staff are very friendly and efficient there is a courtesy bus to and from the airport every 20 minutes. Rooms are very clean and comfortable. The bar area is really good also with a friendly atmosphere and again friendly and efficient staff I would definately reccomend this hotel.

Dear John! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. It's music to our ears every time we hear that our guests have had a wonderful experience of accommodation in our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Special thanks for all the positive moments mentioned in your review. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

Short stay in Moscow

Customer review rating 4.4/5

Marcin Business - 03/02/2020 Confirmed reviews ALL

Good location; nice room; well equipment fitness center :)

Dear Marcin! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

10

Customer review rating 4.4/5

Vitaly S. Business - 19/01/2020 Confirmed reviews ALL

super

Уважаемый Виталий! Благодарим Вас за постоянство в выборе гостиницы "Новотель Аэропорт Шереметьево" и за Вашу замечательную оценку! Мы высоко ценим Ваше доверие и будем делать все возможное, чтобы и впредь неизменно его оправдывать. Ждем Вас снова в гостинице «Новотель Аэропорт Шереметьево»! С уважением, Сергей Рыльцов, Генеральный Управляющий

Mr

Customer review rating 4.4/5

Norman S. Business - 14/01/2020 Confirmed reviews ALL

I stay when travelling to and from work. Lovely hotel, friendly staff.

Dear Norman! Thank you for choosing “Novotel Sheremetyevo Airport” and submitting such a positive feedback! We are glad that you were satisfied with your stay. It is our priority to provide the best service and make your stay memorable and joyful. We hope your next stay with us will be even more pleasant. Thank you again for your compliments and for choosing “Novotel Sheremetyevo Airport”! Looking forward to welcome you soon! Best regards, Sergey Ryltsov, General Manager
Customer review rating 4.4/5

Igor Business - 13/01/2020 Confirmed reviews ALL

didn't work pool again (((

Dear Igor! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us. Please, accept our sincere apologies for all inconvenience you experienced during your stay. Let us assure you that we carefully monitor the cleanliness in the gym, especially in the pool area.That is why every month the pool is closed for sanitation to be cleaned. Thanks for understanding. We would like to apologize for the inconveniences once again and sincerely hope, that you will give us another opportunity to welcome you back at “Novotel Airport Sheremetyevo”! Best regards, Sergey Ryltsov, General Manager

A very short but comfortable stay.

Customer review rating 4.4/5

Silviu A. Couples - 11/01/2020 Confirmed reviews ALL

Only a few hours between a connecting flight, but the room was very good, clean and the pillows cozy. Thank you.

Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are glad that you were satisfied with your stay. It is our priority to provide the best service and make your stay memorable and joyful. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov, General Manager
Customer review rating 4.4/5

H. Couples - 03/01/2020 Confirmed reviews ALL

one of the much better airport hotels around the world

Dear Mr. H.! It is so delightful to read such a positive feedback from you about your stay at "Novotel Sheremetyevo Airport". It is a great pleasure for us to find out that you are our frequent guest and appreciate our quality of service, we always try to provide our guests with perfect conditions for the rest. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager
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