Novotel Moscow Sheremetyevo Airport Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 5,227 reviews

ALLSAFE approved hotel

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Novotel Moscow Sheremetyevo Airport
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+ 21 Services

Hotel extras

  • Within 100 metres from Sheremetyevo International Airport.

  • Free transfers to Terminals B & D of Sheremetyevo airport.

  • All-you-can-eat buffet breakfast is available from 5 a.m. daily

  • 100 m from the high-speed AeroExpress train: 35 mins to the Moscow center

  • 6 conference halls with a capacity of 300 people

Hotel location

Novotel Moscow Sheremetyevo Airport

Sheremetyevo 2, bld. 3
MOSCOW REGION
141400 khimki
russian federation

Fax: (+7)495/6265903

Check-in from 15h00

Check out up to 12h00

GPS:55.962536, 37.416935

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Make yourself at home in one of 493 spacious and bright rooms, featuring modern interiors and all the necessary amenities. The Novotel Sheremetyevo Airport hotel offers 3 room categories: Standard, Superior and Deluxe. 24-hour room service.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

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Our guest reviews for
Novotel Moscow Sheremetyevo Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,227 reviews

TripAdvisor Rating 4.0/5

1,575 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.5/5

Anastasia Solo - 19/01/2022 Confirmed reviews ALL

I stayed at this hotel already for the 3d time, so i guess it means something :)

Dear Anastasia! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! Your satisfaction is the best reward for our staff who works day after day to offer you an irreproachable service. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best Regards, Novotel Team

Great bed, weak soundproofing

Customer review rating 3.5/5

Viktor Solo - 18/01/2022 Confirmed reviews ALL

OK airport hotels if taken for points or granted by airline, but location worst from all SVO hotels

Dear Viktor! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! Please, accept our sincere apologies for all inconvenience you experienced during your stay. Be sure that we will take into account your comment. Your opinion is very important for us, because the satisfaction of our guests is our priority. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best Regards, Novotel Team

Perfect stay between flights

Customer review rating 4.5/5

Sofia Solo - 16/01/2022 Confirmed reviews ALL

My experience at Novotel Sheremetyevo was great. Complimentary shuttle took me to and from the airport, it departs every 30 min. Hotel itself is modern, well maintained, great vibe in the lobby, renovated rooms, very clean and quiet, even though it’s not far from the airport. I would definitely stay there again and recommend to everyone.

Dear Sofia! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! We are very glad to know that you appreciated our hotel. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov, General Manager

Great hotel. Excellent service.

Customer review rating 5.0/5

Yuliya L. Families - 14/01/2022 Confirmed reviews ALL

Very helpful reception guys. Restaurant was great. Very friendly. Recommend everybody.

Dear Yuliya! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We will be happy to welcome you again in the near future! Best regards, Sergey Ryltsov, General Manager

Noisy maintenance work.

Customer review rating 3.0/5

Hany S. Business - 10/01/2022 Confirmed reviews ALL

This time my stay wasn't met my expectation due to loud and noisy maintenance works by using electric drill and I couldn't have good rest.

Dear Hany! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. Please, accept our sincere apologies for all inconvenience you experienced during your stay. Be sure that all your comments will be noted. Your opinion is very important for us, because the satisfaction of our guests is our priority. We sincerely hope that we will have a chance to welcome you back at "Novotel Sheremetyevo Airport" to provide you a pleasant stay! Best regards, Sergey Ryltsov, General Manager

normal stay

Customer review rating 4.0/5

Benoit Families - 10/01/2022 Confirmed reviews ALL

All in all it was nice but all stall at the bar didn't follow the COVID-19 rolls, masks where not properly wear.

Dear Benoit! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are very glad to know that you appreciated our hotel and enjoyed stay with us. As for the COVID-19 rulles, be sure that we will pay attention to your feedback and we will sent your comment to all of hotel's departments. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov, General Manager

Good location

Customer review rating 4.5/5

John Business - 10/01/2022 Confirmed reviews ALL

Excellent as usual. Stayed here many times between flights and I am never disappointed

Dear John! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

well located, good stay

Customer review rating 4.0/5

P. Business - 09/01/2022 Confirmed reviews ALL

everything is perfect except 2 items - transfert by feet to the airport from novotel Sheremetyevo is not easy, especially during winter. The path for pedestrian closed to the radisson hotel along the road is full of snow and quite dangerous. nobody takes care of this path while it is used only for pedestrian going to Novotel, including ladies employed by aeroflot - ladies at reception are definitively not happy with their job : i have been more than 20 nights in this hotel and you receive rarely smiles and sometimes unpleasant comments: last time, i requested the invoice before going to breakfast as nobody was queuing at the reception.... and my card has to be reactivated, which make me feel guilty while i am just a customer.

Dear P.! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! It is a great pleasure for us to find out that you are our frequent guest. I would like to assure you that guests’ comments are very important for us, and we will make everything possible to prevent such situations in future. Please, accept our sincere apologies for all inconvenience you experienced during your stay. This is not the level of service that we try to offer our guests. I would like to assure you that we will organize additional training for our staff on professionalism, hospitality and kindness. We would really appreciate if you would give us another visit and a chance to improve your opinion on your next visit to Moscow! Best regards, Sergey Ryltsov, General Manager

All good except

Customer review rating 3.5/5

M J. Business - 08/01/2022 Confirmed reviews ALL

All was the normal high standard except. 1. Requested an alarm call for midday which I did not receive. 2. The alarm wasn’t needed as building work close to my room started before 11-0- am, I understand work has to be done but surely room allocation can be done with this in mind.

Dear Mr. J.! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are happy to hear that you enjoyed your recent stay with us and you were well looked after by our staff offering the best service quality. Let us apologize for repairing works. I would like to assure you that guests’ comments are very important for us, and we will make everything possible to prevent such situations in future. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best regards, Sergey Ryltsov, General Manager

Excellent location

Customer review rating 4.5/5

Wilfried Solo - 06/01/2022 Confirmed reviews ALL

All was well laid out very good service and staff very friendly and cleanliness of rooms and very comfortable

Dear Wilfried! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We will be happy to welcome you again in the near future! Best Regards, Novotel Team

Great bed and super linen…..

Customer review rating 3.5/5

John Business - 31/12/2021 Confirmed reviews ALL

I have had many better rooms with coffee maker. This time pretty basic.

Dear John! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are very glad to know that you appreciated our hotel. Your satisfaction is the best reward for our staff who works day after day to offer you an irreproachable service. Be sure that we will take into account your comment. Your opinion is very important for us, because the satisfaction of our guests is our priority. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Overnight stay close to airport

Customer review rating 4.5/5

Natalia Families - 26/12/2021 Confirmed reviews ALL

Just one bemol: absence of fresh fruits for breakfast. The rest was great as usual.

Dear Natalia! Thank you very much for the feedback about your stay at "Novotel Sheremetyevo Airport ". We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We always pay great attention to the wishes and suggestions of all our guests. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best Regards, Novotel Team

Comfortable and reliable hotel

Customer review rating 5.0/5

Anna C. Solo - 22/12/2021 Confirmed reviews ALL

Perfect location for Airport, transit stay and alway reliable hotel group.

Dear Anna! Thank you very much for the feedback about your stay at "Novotel Sheremetyevo Airport ". It is so delightful to read such a positive feedback from you about your stay. We are glad to know that you enjoyed your stay with us and appreciated the location of our hotel. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best Regards, Novotel Team

Comfortable experience

Customer review rating 5.0/5

Anonymous Families - 19/12/2021 Confirmed reviews ALL

Nice clean room. Amazing food down in the lobby, the only thing that at first disappointed us was a long waiting time to talk to the receptionist. But once seen her, we got great help and all our needs were satisfied . Thanks a lot, we are looking forward to another stay at Novotel

Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Great hotel, great people at the reception, bar and restaurant could be way better though

Customer review rating 4.0/5

Z. J. Business - 09/12/2021 Confirmed reviews ALL

Was really warmly welcomed at the reception, after 7 or 8h or traveling by car under the snow. Apprecieated so much the fruits plate in my room, that's something you don't get in every place! So thanks so so much for that! One not so good thing, people at the bar were not really friendly, didn't talk English very well (for an International hotel...) and the food could have been better. After waiting for 15 minutes I finally left without having my dessert...

Dear Mr.Z.! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. Special thanks for your kind words regarding our staff! As for the restaurant please accept our apologies. To improve our quality of service we would sent you comment to a management. Your opinion is very important for us, because the satisfaction of our guests is our priority. I would like to apologize for the inconveniences once again and sincerely hope, that you will give us another opportunity to welcome you back at “Novotel Airport Sheremetyevo” during your next visit to Moscow. Best regards, Sergey Ryltsov, General Manager

Well located. Clean. Own shuttle bus transportation to airport

Customer review rating 4.0/5

Alexander Business - 08/12/2021 Confirmed reviews ALL

Really good stay. The only issue was WiFi open connection which was identified by my corporate IT systems as not safe and resulted in limited connectivity.

Dear Alexander! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! We are very glad to know that you appreciated our hotel. Be sure that we will take into account your comment. Your opinion is very important for us, because the satisfaction of our guests is our priority. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Super bad check in

TripAdvisor rating 1.0/5

Sevgin H Business - 08/12/2021 TripAdvisor review

Really bad and slow check in! People, take your time and check in online before your stay at Sheremetyevo Novotel! I'm not nothing more than anybodh else, but stil frequent traveller, with more than 15 stays there and some Accor status/ collected points. Very inpolite manager, trying to be firm, but in fact slightly agressive in his explanations. Never again there, they lost me as a customer, anyway they don't care about. Desk lady put me many questions and called the manager to ask some more questions, the room was pre -paid, all the info about me they have it anyway from my membership data, these 2 people need to send them at the border police in the airport and to take from there 2 border policeman, much polite they're, this is piece of free advice to the managment!

Dear Guest! Thank you very much for the feedback about your stay at "Novotel Sheremetyevo Airport ". It is a great pleasure for us to find out that you are our frequent guest. Please, accept our sincere apologies for all inconvenience you experienced during your stay. We regret that quality of provided service did not meet your expectations. As for the staff, let us inform you that we have already investigated this situation. Be sure that this is not the level of service that we try to offer our guests. I would like to assure you that we will organize additional training for our staff on professionalism, hospitality and kindness. To apologies for the inconvenience, I would like to present you complementary hand-made sweet surprise during your next stay. We sincerely hope that we will have a chance to welcome you back at "Novotel Sheremetyevo Airport" to provide you a pleasant stay! Best regards, Sergey Ryltsov, General Manager

Good stay

Customer review rating 5.0/5

Djordje Business - 05/12/2021 Confirmed reviews ALL

Good service, great breakfast, nice and clean room

Dear Djordje We very much appreciate your comments regarding your stay at the Novotel Moscow Sheremetyevo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel team

Well located used many times

Customer review rating 4.5/5

John. Business - 12/11/2021 Confirmed reviews ALL

I stay at this hotel on a regular basis for business reasons

Dear John! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. It is a great pleasure for us to find out that you are our frequent guest and appreciate our quality of service, we always try to provide our guests with perfect conditions for the rest. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best Regards, Novotel Team

Good location.

Customer review rating 4.5/5

John G. Business - 07/10/2021 Confirmed reviews ALL

I have stayed here many times and still come back as it is well located to the airport and staff are friendly

Dear John! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! We are glad to know that you enjoyed your stay with us and appreciated the location of our hotel. As for the issue in the room, we apologize for the inconvenience you have experienced during your stay. Be sure you that your comment has been sent to our technical department and that issue has already been solved. Guests’ comments are very important for us because it helps us in our daily work of our-perfection. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

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