Novotel Moscow Sheremetyevo Airport Hotel 4 stars

We often stay and this tome was excelle. The handling of the Covid precautions is exemplary. Especially that, should anyone feel unwell, Accor has arranged free Medical support is extremely reassuring.

Short stay in between flights Beds are always comfortable and I sleep well Went to the bar for a nightcap but sadly only draught beer available, not cheap either As usual all staff are excellent and a credit to their employer Many thanks again

The guests of the Novotel Sheremetievo hotel are an easy pray for the thugs and fraudsters at the airport. The hotel airport shuttle use to run every 15 - 20 mins between the airport and the hotel. (the airport hotel is only 5 - 10 mins away from Terminal D) However due to Covid restrictions the shuttle is running only once every hour. Once a passenger left the Terminal D building and the shuttle is 50 mins away there is no other way to the hotel as to take a taxi. You cant go back to the terminal as you have to go through the security et. the fraudsters are praying on foreign passengers and lure them to taxi and charge extortionately fees. In my case I was taken to Novotel hotel which is 1.5 km / 5 mins drive away from the terminal building and was demanded to pay 10000 RUB (£100) The driver refused to let me go and kept the doors locked and kept the luggage. I called the police and we drove to the local police station. After 5 hrs with the police I still had to pay the money to the crook as he had all the documents entitling him to charge as much as he wants in Russia. Apparently there are no relevant consumer protection laws or anti-monopoly regulations that would prevent passengers from abuse according to the police officers and investigations. In the end the crook and the police officer shaked hands and I got to the hotel. I feel the hotel should do more - place a notice at the airport arrival hall letting know guests of Novotel Sheremetievo that the shuttle only runs once an hour and advise to get a taxi from within the building. More over after talking to several staff members at the hotel it became apparent this issue is widespread and every day you have guests magged this way of £100s. You as an organisation should do more and bring up the issue with the airport authorities and the police to root out the fraudster from the airport premises.

Enjoyed my stay in the hotel

Loved the swimming pool, saunas, room. Location is convenient although hard to find directions from terminal D if you prefer walking. Learned about the shuttle afterwards. Perhaps more signage in the airport?

Quick response prior to arrival. Availability of staff at early arrival at 3 am. Very satisfied with a stay except the unavailability of room service for the breakfast

Olga Korneeva and staff were excellent, very helpful !

My experience took place while quarantine. Breakfast nice, but view things are to notice - lack of sugar-free choices and no fresh fruits. Stuff but bartenders, securities and receptionists are grumby, never smiles and nearly never returns a hello, but it is a common thing to Russian folks, I guess. Despite that - they are friendly and easily respond to any request, with the best effort trying to help you and I appreciate this. Hotel is run in a very customer-friendly manner. Rooms are clean, nice gym, toiletries are of a nice quality. From the meny - dumplings are very tasty. Thank you.

The overall stay was exceptional. Rooms are clean, staff is friendly and responsive. The only thing I would improve is the buffet. The food there was ok but the choices were poor. Otherwise everything is perfect. Will definitely come again

Nice hotel with a nice location to the airport.

Very satisfied stayed in this hotel. Just 300 meters from airport terminal D. Free shuttle bus is available. Good breakfast and nice room. Very quiet, even did non hear airplanes when rest in the room.

arrived at the check-in desk, had to deal with. a very unfriendly person who did not speak english rest was fine

Novotel is always a great place to stay. Clean, friendly staff, great food. They bend over backwards to take care of you. It is a rare occasion there are hiccups, and this was one of those times. Running to the airport, the elevator got stuck between two floors. The phone number to call for help, nobody answered, and I had to beat on the glass for someone to get help. Also, late night at the bar, I asked to pay for drinks and food at the same time, but was only charged for one. I had asked for a wakeup call, which I never recieved. Minor inconveniences, overall.

Everything OK , except impossibility to obtain a taxi to go to Moscow. Taxi service staff had no taxi available and sent me to reception staff who told me the solution was to take the shuttle to go to Airport and fins myself a taxi there. I inally phone our office in Moscow who sent me a taxi within 3 minutes. Motivation of reception staff in the morning looks Soviet style......

Check in fast and efficient always, room was clean, tidy and comfortable. check out excellent and the staff were courteous and polite as well as friendly. Always a pleasure to stay at Novotel Moscow