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Mercure Madrid Plaza de Espana 4 stars

Customer review rating 4.4/5 4,472 reviews

ALLSAFE approved hotel

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How it works?
Mercure Madrid Plaza de Espana
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+ 15 Services

Hotel extras

  • Located just 5 minutes from Gran Via and 15 minutes from Puerta del Sol.

  • Recent opening of the Vermutería Chipén bar.

  • Hotel newly renovated in 2017.

  • Free fitness center next to the hotel.

  • Free high-speed WIFI.

Hotel location

Mercure Madrid Plaza de Espana

Calle de Tutor 1
Esquina Ventura Rodriguez
28008 madrid
spain

Tel: +34915419880

Fax: (+34)

Check-in from 12h00

Check out up to 12h00

  • BUS 1 :  1 PLAZA DE ESPAÑA

  • BUS 2 :  2 / C PRINCESA

  • STATION PLAZA DE ESPANA LINE 10 :  10 PLAZA ESPAÑA

  • VENTURA RODRIGUEZ LINE 3 :  3 VENTURA RODRIGUE

  • PLAZA DE ESPANA :  10

  • By plane

    BARAJAS MADRID At 17km / 10.56 miles

  • By train

    ATOCHA At 4km / 2.49 miles

  • By train

    NORTE At 1km / 0.63 miles

GPS :40.425659, -3.713799

Hotel services

Vermutería Chipén

A space created for the both internal and external customers, well connected to Madrid, the neighborhood and its culture, where the star of the show is the vermouth with a full tapas menu showcasing Madrid's flavors with international twists

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • One Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 97 rooms
    • One room for people with reduced mobility
    • No family room
    • 10 connecting rooms
    • 97 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
Access to property
  • PARKING MERCURE PLAZA DE ESPAÑA Additional charge
    • On site
Well-being
  • BODY FACTORY
    • Nearby

Our accommodation(s)

Start your day well with our new MAKE MY DAY breakfast. Served from 7am to 11am, our breakfast will set you up for a day of work or serious sightseeing. Don't forget, you can also enjoy your breakfast in your room. for a computer, a flat-screen TV with a wide selection of international channels, desks with cable Internet connection and a peephole door. Room service available

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40

  • Maximum capacity: 30 people

Find out more

Our guest reviews for
Mercure Madrid Plaza de Espana

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,472 reviews

TripAdvisor Rating 4.5/5

547 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Wonderful Stay

Customer review rating 5.0/5

Cletis S. Business - 15/10/2021 Confirmed reviews ALL

Outstanding hotel! Well situated. The hotel is a 3 minute walk to Parqué Oeste. An oasis in the center of town. Everything is within walking distance. Great food options surrounding the hotel. Very professional staff, catering to all my needs. World class Vermut! Impeccable service! Free gym membership for my stay was excellent!!

Dear Cletis, Thank you for finding a space to write this review. I am glad to know that we have met your expectations, now we can only exceed them. Thank you very much again and we hope to see you back here !! Regards, Analu

Great staff, lovely room

Customer review rating 5.0/5

Craig Couples - 09/10/2021 Confirmed reviews ALL

Good online checkin and quick verification on arrival. Great room. Comfortable bed and good shower.

Dear Craigwood I would like to thank you most sincerely for taking the time to post a review following your visit to the Mercure Madrid hotel. I was genuinely delighted to read your very kind comments about our staff and rooms. It will be a real pleasure for us to host you in our hotel again and we hope your next visit will be even more pleasant than the previous one. Kindest regards Juan.

Well located

Customer review rating 3.5/5

Aaa Business - 08/10/2021 Confirmed reviews ALL

Very comfortable hotel with friendly staff. However there could have been more attention to detail with the cleaning of the bathroom. There were areas around the outside base of the shower that had dirt and rust like particles which could have been removed easily. Breakfast was also very limited.

Dear AAA, Thank you for sharing your experience with fellow travelers. We always want our guests to experience clean and comfortable accommodations and we apologize we fell short. Rest assured we have had our housekeeping team looking into this issue and we are happy to share it is not an ongoing issue. We hope you will give us another chance to prove ourselves and we hope to see you again on your next trip to the area. Andreea

Very good staff and comfortable room

Customer review rating 4.5/5

Ivan V. Solo - 07/10/2021 Confirmed reviews ALL

Very nice welcome, I found the room to be very clean and comfortable. The staff were helpful and friendly.

Dear Ivan, Thank you very much for taking the time to share such lovely comments following your recent visit at Mercure Plaza España.Making our guest feel comfortable is one of our priorities and we are more than happy to read that our teams provided you a beautiful stay. We hope to have the opportunity to welcome you again, Warm regards. Andreea

Awesome staff

Customer review rating 5.0/5

Anonymous Business - 29/09/2021 Confirmed reviews ALL

Really comfortable and well located, really nice staff and excellent service

Dear T.S.A.C, Firstly, let us thank you for your time and excellent review about your stay with us at Mercure Plaza España. There is no better satisfaction than reading that you appreciated your stay with us. Allow us to convey your compliments to the entire team. We hope to have the chance to welcome you again. Warm regards Andreea

BAD SERVICES IN MADRID

Customer review rating 0.5/5

Filipe T. Business - 27/09/2021 Confirmed reviews ALL

I am a Platinum customer who should be treated as such, and I have always been throughout your network, with the exception of this hotel in madrid, which did not upgrade the room to a superior, staying in a normal room, and with a view to a wall as soon as the window opened. Not even a bottle of water was placed when I arrived, only after expressing my indignation they placed a bottle of water, everything else was as it was. Anyway, as you know I travel a lot and I use it and I will continue to use your network of hotels where I have always been well served and treated with the exception of this hotel as it was a horrible experience. greetings

Dear Filipe, Thank you for sharing your experience with fellow travelers. We always want our guests to experience clean and comfortable accommodations and we apologize we fell short. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreea
Customer review rating 5.0/5

Anonymous Solo - 17/09/2021 Confirmed reviews ALL

Everything was great. From customer service to comfort of the room and location. Well done.

Dear FGR , Many thanks for your very kind review! We are so pleased to read how welcome and comfortable you felt whilst with us and how much you enjoyed your stay. We would love to welcome you back and hope that you will let us know if your plans bring you back our way so that we can help make your next stay another memorable one! Sincerely, Andreea

Perfect Stay

Customer review rating 5.0/5

Dennis O. Couples - 14/09/2021 Confirmed reviews ALL

A comfortable ,friendly experience. Nothing was too much trouble.

Dear Dennis , Thank you very much for taking the time to share such lovely comments following your recent visit at Mercure Plaza España. We are so pleased to read how welcome and comfortable you felt whilst with us and how much you enjoyed your stay. We would love to welcome you back and hope that you will let us know if your plans bring you back our way so that we can help make your next stay another memorable one! Wishing you all the best until then. Andreea

Amazing team

Customer review rating 5.0/5

Marnix Business - 10/09/2021 Confirmed reviews ALL

Loved the welcome (recognition) and friendliness of staff, always perfect

Dear Marnix, Thank you very much for your comments. It is a pleasure to see that our team was up to the task and left such a good taste in your mouth of your visit to the Mercure Plaza de España. We hope to see you here again very soon. Best Regards, Analu

Well located, wonderful staff

Customer review rating 4.5/5

Anonymous Couples - 05/09/2021 Confirmed reviews ALL

The staff exceptionally friendly, helpful, a pleasure Rooms are small but clean and pleasant

Dear B. I would like to thank you most sincerely for taking the time to post a review following your visit to the Mercure Madrid hotel. I was genuinely delighted to read your very kind comments about our staff. Also in regard of cleaning. It will be a real pleasure for us to host you in our hotel again and we hope your next visit will be even more pleasant than the previous one. Kindest regards Juan.

Good stay, nice location and friendly staff

Customer review rating 4.5/5

Valerie Solo - 29/08/2021 Confirmed reviews ALL

I had a very pleasant stay. Rooms are clean, breakfast is good and the staff is friendly. The location is perfect, close the city centre but it's nice and quiet in the area. Metro is super close as well.

Dear H.. I would like to thank you most sincerely for taking the time to post a review following your visit to the Mercure Madrid hotel. I was genuinely delighted to read your very kind comments about your stay and our staff. Your feedback is very important to us and we will be taking into account for future stays. It will be a real pleasure for us to host you in our hotel again and we hope your next visit will be even more pleasant than the previous one. Kindest regards Juan.

Comfortable and well located

TripAdvisor rating 5.0/5

oscarllopis2018 Business - 19/04/2021 TripAdvisor review

Wonderfull medium size hotel, perfectly located just a few blocks from good restaurant and bar areas. Modern rooms well maintained and a really nice crew. One of my favorite ones when traveling to Madrid. Nice informal restaurant to eat something or take a drink after work if you don´t want to go out.

Dear Oscar, Thank you for such an incredible and lovely review about your experience at Mercure Plaza España! I am so honored and glad that you enjoyed your stay with us, your words about our hotel, our rooms, and our staff mean a lot and it is so wonderful that you had a good time in Madrid. We all look forward to welcoming you back on your next visit to! Keep safe Andreea Brindusa

Great hotel with great service

TripAdvisor rating 5.0/5

504joen Couples - 13/01/2020 TripAdvisor review

Great hotel with great service at a good location. Personnel working was very helpful and friendly during all my stay. Breakfast was fantastic and room very comfy and clean. All was as always is in Accor hotels

Thank you very much for your comments! It will be a pleasure to welcome you again, we hope it will be soon! Best regards, Ana

Very good stay

TripAdvisor rating 4.0/5

chiaralandolfo Couples - 10/01/2020 TripAdvisor review

Very good stay, hotel well located and easy access on foot to main touristic areas of the city. Room clean and comfortable. Only advise could be to extend the opening hours of the restaurant in the evening.

Perfect location, cozy accomodation

TripAdvisor rating 4.0/5

SenorBarte Friends getaway - 17/12/2019 TripAdvisor review

Perfect locatiom for an affordable rate. Renovated rooms. Breakfast very good. Overall good stay, my only critcism is that the staff at the restaurant and breakfast seems to be in a rush. Running, running and running.

Thank you very much for your comments. It is a pleasure to verify that our team was up to par and left you with such a good taste in your mouth at your visit to the Mercure Plaza of Spain. We hope to see you again very soon here. Best regards, Ana

Great hotel close to Gran Via in central Madrid

TripAdvisor rating 5.0/5

Mark N Couples - 30/11/2019 TripAdvisor review

Fantastic hotel as a base from which to explore Madrid. Reasonably priced but offering quality accommodation. Great breakfast and tasty evening dishes. Bedroom was clean and spacious. The staff, from the moment we arrived until we left, were excellent; nothing was too much trouble! We won't hesitate to return here the next time we're in Madrid!

Thank you very much for your recommendations and for your kind comments, I will convey your impressions to the whole team! Thanks again and regards. Rosana

Great location to Royal Theatre and Palace. A lovely stroll to Plaza Mayor for a wonderful range of food.

TripAdvisor rating 4.0/5

Lyng10 Couples - 03/11/2019 TripAdvisor review

Great location to Royal Theatre and Palace. The Royal Palace a must see the audio is fantastic. For food can’t go past Plaza Mayor. Walking around was very easy. A visit to Prado Museum was amazing saw great works by Goya.

A short stay in Madrid

TripAdvisor rating 4.0/5

cwmchoi Friends getaway - 02/11/2019 TripAdvisor review

Good location, breakfast and services. Room was clean but noise insulation needed improvement. Good reception on arrival and fast check out. Bar was nice for meeting and drinking. Internet was good and stable. Will book again.

Thank you very much for your comment and for highlighting the kindness of our team and the efficiency of all the services we have available to our customers. We always try to do everything in our power to make customers feel at home.We will do improvement work on the soundproofing of the rooms. Thank you very much and come back soon! Rosana

Centrally located nice design hotel

TripAdvisor rating 4.0/5

Yves-Ehlert-SP Business - 06/10/2019 TripAdvisor review

Good, central location in walking distance to tourist attractions and close to metro. very nice , modern designed, convenient and clean room, nice bathroom, very goof breakfast and good relation value for money

Thank you very much for your comment and for highlighting the friendliness of our team and the efficiency of all the services that we put at the disposal of our customers. We always try to do everything that is in our hands so that customers feel at home. Thank you and we hope to see you soon in the near future! Rosana

Comfortable and modern space in a great location

TripAdvisor rating 5.0/5

urbanwellness Couples - 28/08/2019 TripAdvisor review

Stayed here for one night after travelling from Australia to Madrid. Got a warm welcome as we were travelling for our anniversary, and the room with the terrace was perfect. Staff were really friendly, the hotel restaurant/bar was a nice space with live music and good food and drinks. Great value for money and would definitely stay here again if we returned to Madrid.

Thank you very much for the time invested in your review. Our goal is not to be a Mercure hotel anymore, and both I and my team believe that everything starts with an impeccable customer service, and that it goes a step further, that's why I'm so happy to receive comments like yours. We are also glad that you felt comfortable in our bar, as we work to make it a cozy space for all our guests. We sincerely hope to see you at our hotel!

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