Mercure Madrid Plaza de Espana 4 stars

TripAdvisor rating 4.5/5 492 reviews
Mercure Madrid Plaza de Espana
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+ 17 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located just 5 minutes from Gran Via and 15 minutes from Puerta del Sol.

  • Recent opening of the Vermutería Chipén bar.

  • Hotel newly renovated in 2017.

  • Free fitness center next to the hotel.

  • Free high-speed WIFI.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
  • Jogging track (Nearby)
Business services
  • 1 meeting room(s)

Hotel location

Mercure Madrid Plaza de Espana

Calle de Tutor 1
Esquina Ventura Rodriguez
28008
madrid
spain

Check-in from 12h00

Check out up to 12h00

  • BUS 1 :   1 PLAZA DE ESPAÑA

  • BUS 2 :   2 / C PRINCESA

  • STATION PLAZA DE ESPANA LINE 10 :   10 PLAZA ESPAÑA

  • VENTURA RODRIGUEZ LINE 3 :   3 VENTURA RODRIGUE

  • PLAZA DE ESPANA :   10

  • By plane

    BARAJAS MADRID At 17km / 10.56 miles

  • By train

    ATOCHA At 4km / 2.49 miles

  • By train

    NORTE At 1km / 0.63 miles

GPS :40.425659, -3.713799

Our accommodations

Start your day well with our new MAKE MY DAY breakfast. Served from 7am to 11am, our breakfast will set you up for a day of work or serious sightseeing. Don't forget, you can also enjoy your breakfast in your room. for a computer, a flat-screen TV with a wide selection of international channels, desks with cable Internet connection and a peephole door. Room service available

Modern and bright room with double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Modern and bright room with two single beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Modern and bright room with double bed and additional single bed.

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Privilege room with double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with two beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with Terrace

  • Max. number of persons: 2
  • Area: From 25
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Magnificent Suite with terrace and 79 in x 79 in double bed, feather mattress and pillows.

  • Max. number of persons: 2
  • Area: From 37
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

VERMUTERÍA CHIPÉN

Type of cuisine: International

A space created for the both internal and external customers, well connected to Madrid, the neighborhood and its culture, where the star of the show is the vermouth with a full tapas menu showcasing Madrid's flavors with international twists

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VERMUTERÍA CHIPÉN

Photo non contractuelle / Strictly non binding

A space created for the both internal and external customers, well connected to Madrid, the neighborhood and its culture, where the star of the show is the vermouth with a full tapas menu showcasing Madrid's flavors with international twists

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40

  • Maximum capacity: 30 people

Find out more

Our guest reviews for
Mercure Madrid Plaza de Espana

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,846 reviews

tripadvisor

TripAdvisor Rating 4.5/5

492 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great hotel with great service

TripAdvisor rating 4.5/5

504joen Couples - 13/01/2020 TripAdvisor review

Great hotel with great service at a good location. Personnel working was very helpful and friendly during all my stay. Breakfast was fantastic and room very comfy and clean. All was as always is in Accor hotels

Thank you very much for your comments! It will be a pleasure to welcome you again, we hope it will be soon! Best regards, Ana

Very good stay

TripAdvisor rating 4.5/5

chiaralandolfo Couples - 10/01/2020 TripAdvisor review

Very good stay, hotel well located and easy access on foot to main touristic areas of the city. Room clean and comfortable. Only advise could be to extend the opening hours of the restaurant in the evening.

very good service

Customer review rating 4.4/5

Nathan J. Couples - 07/01/2020 Confirmed reviews ALL

nice roon#m, positive attitude of the staff. the only problem was the restaurant: the options are very poor and if you want to eat at the hotel the menu is poor.

Good morning dear Nathan, We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. it is a pleasure to know that it has been a great stay. Regarding the restaurant menu, we regret that it did not meet your expectations. We hope to see you again! Greetings Rosana

friendly customer service

Customer review rating 4.4/5

Tarin Couples - 02/01/2020 Confirmed reviews ALL

the experience we had was remarkable. service staff are attentive and ever ready to help, especially for check-in staff.

Dear Mrs. T., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Very friendly stay

Customer review rating 4.4/5

Thierry E. Business - 28/12/2019 Confirmed reviews ALL

I stayed for a very short time (1 night, arriving at 10h30pm and leaving at 2pm the day after). I was welcomed warmly at the reception desk and was explain my Platinum benefits. I like the way the hotel is decorated, including the room that has a nice terrace. I slept very well without any noise, as I was on one of the higher floor. I enjoyed the breakast, especially the croissant (very good!). I was promptly served anytime I asked something, as breakast is my favorite meal. Bread, honey and butter are of good quality. I experienced the American coffee and I recommend to consider it must be longer, yes, but stronger. The lunch was also served promptly. Finally, the checkout was also very friendly with nice conversation at the reception desk. I insist on the fact that the hotel has a great location which is 5 minutes walk from Plaza de Espana metro station; really very convenient to go to airport . The hotel is set beside a walking street with nice restaurants to try. So, for the price paid, the location, the quality of food, and the quality of service provided, I recommend this hotel.

Good afternoon Thierry, Thank you very much for taking your time to share with us your experience in our hotel. It is a pleasure to receive comments like yours, to know that our work is reflected in your satisfaction and we hope to see you again at the hotel! We will keep in mind that American coffee is stronger than we usually do. Greetings, Rosana

Comfortable and great location

Customer review rating 4.4/5

Kevin C. Couples - 25/12/2019 Confirmed reviews ALL

The rooms were very comfortable. The hotel staff were very welcoming. The location of the hotel was the best. Walking distance to all the major attractions in the city. For the price definitely a must stay in Madrid.

Dear Kevin, Thank you very much for your kind comments as well as highlighting the treatment of the staff and our situation. We will transmit your comments to our team. We hope to see you in a short time again! Best regards, Ana

Nice stay

Customer review rating 4.4/5

S Couples - 23/12/2019 Confirmed reviews ALL

Good value for money. Friendly staff. Clean hotel.

Dear Stijin, Thank you very much for commenting on your experience at Mercure Plaza de España. We are glad to know that you liked being with us. We wait for you more times! Merry Christmas! Ana

Location,location,location

Customer review rating 4.4/5

Ethan Business - 23/12/2019 Confirmed reviews ALL

The hotel is superbly located and this makes up for any shortcomings.

Dear Luis, Thank you very much for your comments! We are glad to hear that you liked being at our hotel because of its location. We will be happy to welcome you more times! Merry Christmas, Ana

Ripped off.

Customer review rating 4.4/5

David D. Couples - 21/12/2019 Confirmed reviews ALL

The whole experience was ruined at check out when I was hit with a 62 euro bill for making a 5 minute phone call to my airline in regards to my flight. How does a 5 minute phone call cost the same as basically half the price of my 2 night stay. There were no signs or any warnings in the room to indicate this blatant rip off. As an Accor loyalty member for years I feel extremely unhappy about this. I have been in similar situations with other hotel brands and have never been charged such an absurd amount. This will make me reconsider using Accor again in the future. It’s a shame because the stay was otherwise good, and the service was great (eg Jesus in the bar).

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Mercure Madrid Plaza de Espana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The telephone rate to call to other country is not included in the room rate. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. best regards Rosana

efficient

Customer review rating 4.4/5

Sari L. Business - 19/12/2019 Confirmed reviews ALL

check in and check out was faster than I have experienced ever before. Staff was extremely friendly and knew what they were doing

Dear Mrs. L., Thank you very much for your evaluation and your comments. We hope to see you again soon. Sincerely, Hector.

overall satisfaction with small porblems

Customer review rating 4.4/5

Dr I. A. N. Couples - 18/12/2019 Confirmed reviews ALL

The staff does not speak English well. :( The receptionist has advised me that I can get a senior ticket for the HOP ON HOP OFF bus if I am older than 75. In reality the age limit is 65. I lost money on the wrong information. No toilette brush in the bathroom, It is inconvinient. No shoehorn in the room. The room and all the facilities are very clean and bright. The staff is very polite and helpful. Despite all the critics I would get back any time.

Dear Mr. Nagyne, First of all, thank you very much for your evaluation and your comments. We appreciate your criticisms that will help us to take action and that nothing similar happens again, we are very sorry for the inconvenience we caused you. We hope to see you again soon. Sincerely, Hector.

Perfect location, cozy accomodation

TripAdvisor rating 4.5/5

SenorBarte Friends getaway - 17/12/2019 TripAdvisor review

Perfect locatiom for an affordable rate. Renovated rooms. Breakfast very good. Overall good stay, my only critcism is that the staff at the restaurant and breakfast seems to be in a rush. Running, running and running.

Thank you very much for your comments. It is a pleasure to verify that our team was up to par and left you with such a good taste in your mouth at your visit to the Mercure Plaza of Spain. We hope to see you again very soon here. Best regards, Ana

Very Nice Hotel

Customer review rating 4.4/5

Ed Friends - 16/12/2019 Confirmed reviews ALL

This was a very nice hotel with a friendly staff. The room was spacious and had nice amenities. Nice bar and cafe in the lobby. Great places to eat nearby. Also close to 2 metro stations which was important for us to get around Madrid.

Dear Edward, Thank you very much for your comments. It is a pleasure to verify that our team was up to par and left you with such a good taste in your mouth at your visit to the Mercure Plaza of Spain. We hope to see you again very soon here. Best regards, Ana

Relax & Pleasant Experience

Customer review rating 4.4/5

David C. Families - 13/12/2019 Confirmed reviews ALL

Great location with main amenities, F&B & services nearby. Staff are friendly and rooms are appropriately sized. Value for money.

Dear Mr. C., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Everything was fine

Customer review rating 4.4/5

Rothenhäusler H. Solo - 12/12/2019 Confirmed reviews ALL

Everything was fine. Thank you very much. Muchas Gracias

Dear Mr. H., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Excellent

Customer review rating 4.4/5

Matt S. Business - 11/12/2019 Confirmed reviews ALL

Room was very good with everything I could need. Free drinks were a plus.

Dear Mr. S., Thank you very much for your evaluation and your comments. We hope to see you soon. Best regards. Héctor.
Customer review rating 4.4/5

Michal H. Friends - 10/12/2019 Confirmed reviews ALL

Besutiful , clean good wibe...great team, good food...rrcomend place

Dear Michal, Thank you very much for your evaluation and your comments. We hope to see you soon. Best regards. Héctor.

Mercure Madrid Plaza de Espana

Customer review rating 4.4/5

Norrie D. Solo - 06/12/2019 Confirmed reviews ALL

Overall, a great stay. Very comfortable room (with balcony) & staff all very helpful. Only one hiccup was when the maid disposed of my toothbrush & toothpaste!!! It was all sorted out in the end, just a bit disorientated when I went to brush my teeth & had to ask reception for assistance. I was given one of your "guest" toothbrushes & moved on from there. I left a note for the maid to put her mind at ease - mistakes happen.

Good afternoon Mr. Norman, Thank you very much for sharing your experience with us, we regret the problem with your toothbrush and we want to thank you for your understanding with this accident. We hope to see you soon by the hotel! a greeting. Rosana

Great place

Customer review rating 4.4/5

Eric Business - 05/12/2019 Confirmed reviews ALL

Friendly staff, comfortable room, aperitivo was perfect

Dear Mr. P., Thank you very much for your evaluation and your comments. We hope to see you again soon. Sincerely, Hector.

Excelent location

Customer review rating 4.4/5

Eurico R. Business - 03/12/2019 Confirmed reviews ALL

I always stay with you guys. Really love the servuce provided from a your team. The employees that stood out this tine was Lorenzo and Ana from the reception. They delivered an excelent service. I will keep returning to your hotel as long the quality of your facilities and and the customer service keeps with this amazing standards. Tha k you guys!

Good evening Mr R., Thank you very much for your nice comments about our colleagues, I will let you know that your work is excellent and that our clients recognize it. Thank you very much again a greeting Rosana
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