Mercure Madrid Plaza de Espana 4 stars

Great service and all COVID measures well applied. Room was quite dark, with a small window and oriented to the back. I was expecting something a bit better given the occupation.

Friendly staff

The staff at the hotel are WONDERFUL. Everyone is kind and attentive and it is always a joy to stay at the Mecure Plaza España

Positiva

I have been staying in this property for about 20 years (since it was a Sofitel property). I keep coming back because of the unique location of the hotel and the great hotel staff that this particular property had over the years. In 2020, and during these hard times, I stayed at Mercure Plaza De España for two long stays in June and in October. Both stays were impeccable. All the hotel staff did everything possible to make me feel safe, welcomed and happy with my stay. All the front desk staff and management were absolutely welcoming, helpful and courteous. I would like to thank every single one of them for their help during my stays. Lorenzo, Juan, Hector, Andreea and Naomi. Especially, LORENZO, who I had the pleasure of knowing, he has been working at the hotel for years; he made certain that all my needs were met and beyond. He is a credit to this hotel. Also, Andreea, who is extremely helpful and attentive, she made sure my preference were met and maintained throughout my stay. As well as Naomi who also was wonderfully helpful and assisted me with my daily requests and always with a smile and made me fee welcomed and at home. Finally, Juan, who has also been working here for a number of years, Juan was always there for my requests and followed them up carefully. Housekeeping was prompt and spotless. All my preferences were passed on to various housekeeping personnel, so that I never had to request anything. Really, what makes this property great besides its location, is the wonderful staff it has been blessed with. Thank You very much again. We will be coming back To Mercure Plaza de España.

Positiva

Warm welcome and helpful staff Comfortable, clean room, good breakfast to start the day in the best way Well located

Good location, friendly staff, nice room, close to line 3 and line 10 of the metro.

Stayed several days on business. Everyone in the hotel was delightful and the accommodations were excellent!

Great hotel with great service at a good location. Personnel working was very helpful and friendly during all my stay. Breakfast was fantastic and room very comfy and clean. All was as always is in Accor hotels

Very good stay, hotel well located and easy access on foot to main touristic areas of the city. Room clean and comfortable. Only advise could be to extend the opening hours of the restaurant in the evening.

Perfect locatiom for an affordable rate. Renovated rooms. Breakfast very good. Overall good stay, my only critcism is that the staff at the restaurant and breakfast seems to be in a rush. Running, running and running.

Fantastic hotel as a base from which to explore Madrid. Reasonably priced but offering quality accommodation. Great breakfast and tasty evening dishes. Bedroom was clean and spacious. The staff, from the moment we arrived until we left, were excellent; nothing was too much trouble! We won't hesitate to return here the next time we're in Madrid!

Great location to Royal Theatre and Palace. The Royal Palace a must see the audio is fantastic. For food can’t go past Plaza Mayor. Walking around was very easy. A visit to Prado Museum was amazing saw great works by Goya.

Good location, breakfast and services. Room was clean but noise insulation needed improvement. Good reception on arrival and fast check out. Bar was nice for meeting and drinking. Internet was good and stable. Will book again.