Mercure Madrid Plaza de Espana 4 stars

nice and friendly

Nice and professional staff. Very helpful

New experience due to covid, but team picks it up really well and manages to make you feel at home

Great, very friendly, welcoming stuff, tasty food for breakfast, great location. Enjoyed at full

The reception and other staff were great from the moment we arrived until checkout. Nice bright spacious rooms with high speed WiFi. The breakfasts were particularly good in terms of both quality and variety. The location of the hotel is excellent for walking to all the main tourist sites and restaurants/cafes - fairly noisy street but well sound-proofed rooms. Our stay was rather strange in that Madrid was in the process of being locked down because of Corona virus. But the staff remained positive, kind and helpful despite the added stress of most of the guests cancelling or trying to leave early. Our thanks and best wishes to all the great staff at the Mercure Plaza de España.

I stay here several times a year they are always fantastic the staff is amazing. They are so great to my family and this time they went above and bey9nd is very stressful and challenging circumstances. The staff at mercure plaza Espana is just so unbelieveably great

Quick efficient check in and check out Friendly, efficient staff Clean room and comfortable bed Decent shower and bathroom Plenty of choice for Breakfast Pleasant bar area Overall an enjoyable stay

Very clean Beautiful designed Great team Fair location

no complaints

Reception on arrival efficient and all staff were professional and respectful. Welcoming atmosphere and comfortable surroundings.

Upon arrival,we were warmly welcomed by Lorenzo and after our early flight, were very happy that our rooms were available early. Rooms have modern decor and have everything you need, a safe for valuables, coffee making facilities, usb charging points. As our rooms were both located on the first floor, we were just a short walk downstairs to breakfast which was fabulous. Plenty of options to please everyone. The location of the hotel is a short walk to the Metro station at Plaza de Espana and there are a few eateries along the way. In summary, we (2 couples on a city break) enjoyed our stay at this hotel.

I'm a frequent guest and the support received by the staff was excellent as always. I always feel like being home!!!!

perfect location for private visit. good value for money. very friendly staff. nice room with balcony.

Great option in Madrid! Well located, close to the main city attractions. The service is also very good!

Stayed at this hotel for 13 days using Madrid as our base and doing day trips to other cities in Spain. The hotel is close to the hop on - hop off buss and other attractions in the centre of Madrid. Apart from a small glitch when booking in (it was resolved very quickly and efficiently) the staff of this hotel are its best assets. All staff are great, but we would particularly like to acknowledge Andreea, Lorenzo and Naomi. The rooms are very clean and tidy and ours was very quiet. The beds were comfortable, but we personally would have preferred firmer pillows. (Really not a lot to complain about). The breakfast was adequate and allowed for most peoples' tastes. Whilst staying at the hotel I had my birthday the staff were somehow aware of this and when arriving for breakfast on the day the staff had set a special birthday table for my wife and I. Small things like this do matter and makes one's stay even more special. Overall my wife and I would have no hesitation in recommending this hotel. We are Accor Platinum. We booked a Privilege Room and were upgraded to a Privilege Room with a balcony. The room was large enough and we would suggest if you want space to book the Privilege room and not the Superior Room. All rooms have been recently renovated and are very clean and comfortable.