Mercure Madrid Plaza de Espana 4 stars

Stayed at this hotel for 13 days using Madrid as our base and doing day trips to other cities in Spain. The hotel is close to the hop on - hop off buss and other attractions in the centre of Madrid. Apart from a small glitch when booking in (it was resolved very quickly and efficiently) the staff of this hotel are its best assets. All staff are great, but we would particularly like to acknowledge Andreea, Lorenzo and Naomi. The rooms are very clean and tidy and ours was very quiet. The beds were comfortable, but we personally would have preferred firmer pillows. (Really not a lot to complain about). The breakfast was adequate and allowed for most peoples' tastes. Whilst staying at the hotel I had my birthday the staff were somehow aware of this and when arriving for breakfast on the day the staff had set a special birthday table for my wife and I. Small things like this do matter and makes one's stay even more special. Overall my wife and I would have no hesitation in recommending this hotel. We are Accor Platinum. We booked a Privilege Room and were upgraded to a Privilege Room with a balcony. The room was large enough and we would suggest if you want space to book the Privilege room and not the Superior Room. All rooms have been recently renovated and are very clean and comfortable.

Easy, quick and enjoyable stay.

as above

Choosing to stay at Mercure Plaza de Espana was a smash hit! The team are nothing short of amazing, accommodating in every way. Enjoyed the spacious rooms and the modern wood floors and the location is just steps from the popular spots, the metro and many restaurants and shops.

Hotel location is good - short walk from Plaza de Espana and Ventura Rodriguez stations, as well as the Temple of Debod and Royal Palace. Rooms were spacious and comfortable but had a slightly musty smell. Housekeeping could have been better at replenishing the tea/coffee supplies, and should provide ceramic cups instead of single use paper cups.

Staff is friendly and helpful. Price is reasonable with black friday promotion. The room is large enough, but the hygiene is just average.

hotel room as always in Mercure very nice. unfortunately roadworks in the front door road, which was noisy but not the hotels fault hotel well located for busses and metro

The rooms were nicely decorated, hotel is in the hearth of the city center, we really enjoyed the open buffet breakfast which had variety of food. Thanks for the hospitality of the staff! Recommended for families visiting the city.

Nicely decorated roooms. One of the better Mercure Hotels. Main issue (having stayed there a few times now) is that the rooms are not very soundproof. You can bascially hear every step and word your room neighbor does (incl. snoring...).

Came to spend a couple of days in Madrid and meet some friends. I was recommended this hotel from other Accor possibilities by a friend from Madrid

we wanted to spend new year in Madrid so we chose this hotel for staying the whole family |(8 person 4 rooms). Excelent is the only way i can tell...Nice rooms , good sleeping , excellent cleaning 10 out of 10. The people that work on the reception extremely kind they had resolved all the problems we faced (we lost 1 luggage) . I want to congratulate the manager for the team you have working with you.

Great hotel with great service at a good location. Personnel working was very helpful and friendly during all my stay. Breakfast was fantastic and room very comfy and clean. All was as always is in Accor hotels

Perfect stay in a perfect place...short but great hotel and even better employees

Very good stay, hotel well located and easy access on foot to main touristic areas of the city. Room clean and comfortable. Only advise could be to extend the opening hours of the restaurant in the evening.

nice roon#m, positive attitude of the staff. the only problem was the restaurant: the options are very poor and if you want to eat at the hotel the menu is poor.