Mercure Hotel Den Haag Central 4 stars

Customer review rating (ALL Rating) 4.5/5 1,472 reviews

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Description

Hotel extras

  • In the heart of the city with many nearby shops and cafes. Just 15 minutes from Scheveningen.

  • Easily reached by both car and public transport

  • Right in the cultural centre of the Hague

  • Restaurant, Bar and Terrace

  • Cards only hotel, no cash accepted

Our accommodation(s)

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Hotel location

Mercure Hotel Den Haag Central

Spui 180
2511 BW DEN HAAG
Netherlands

GPS:52.076229, 4.317884

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

SPUI 180

We would love to welcome you to our restaurant SPUI 180, where you can enjoy a light meal or snack from our menu, which is regularly updated

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,472 reviews

TripAdvisor Rating  4.0/5  1,140 reviews

Certificate of excellence 2023

Prima

Customer review rating 3.5/5

Pieter Business - Confirmed reviews ALL

Professioneel

Beste Pieter, Hartelijke dank voor deze enthousiaste beoordeling. We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service. Graag tot een volgende keer! Met vriendelijke groeten, Sara Abdelhalim, Front Office Supervisor

Bad stay

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

I waited at the restaurant for 1 hour for dinner. I ordered pizza and after 25 minutes i was told mushrooms are not available. And then i placed another order but it took forever to come, so i ordered food to room. The food arrived and was fine but then i called to order dessert, and after 10 minute i got a call that bananas are not available. I just gave up and slept. The next day i called for dental kit and i was told to come downstairs to pick as there was only one person at the reception. When i used the towel after taking shower, the towels smelled used and not fresh. It was disgusting.

Customer care at its best!

TripAdvisor rating 5.0/5

Mahesh M TripAdvisor review

I stayed at the Hotel Mercure Den Haag from 2nd to the 7th of June 2024. I would like to commend the professional approach of the staff at the Hotel who have been extremely prompt & supportive with all my requests. While departing from the hotel, I even forgot my travel adaptor, which was immediately traced & retained in their safe custody, till it was collected for dispatch. Everyone from the staff at the reception to the crew at the cafe where breakfast was being served were very warm & welcoming. My best wishes to the entire team at Hotel Mercure!

Dear Aniko, Thank you for such a positive review. We are delighted that you had a pleasant stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations; we will be sure to pass on your comments. It would be our pleasure to have you return on another occasion. Very best wishes, Sara Abdelhalim, Front Office Supervisor

Good, but not perfect

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Our room wasn’t ready at 2 pm. We had to wait until 3 pm

Dear Guest, Thank you for taking the time to review your stay. It is wonderful that so many guests enjoy their stays at Mercure Hotel Den Haag Central. We are sorry that your stay did not fully meet your expectations. We understand the inconvenience caused by the delay in having your room ready. We strive to have all rooms prepared by the standard check-in time and regret any deviation from this schedule. Occasionally, unexpected delays can occur, and we are continuously working to minimize these instances. Nonetheless, we hope you had the chance to experience our unique location in the vibrant heart of The Hague during your stay! We are looking forward to welcoming you again. All the best! Sara Abdelhalim, Front Office Supervisor

Excellent place, superb personnel

Customer review rating 4.5/5

George C. Business - Confirmed reviews ALL

Used to be a customer in the pro-covid era. First trip now after 2020 and i would say that it is almost the same great as it used to be. I would just like to have a bottle of water in the small fridge by arrival, as well as floppers for my stay.

Dear George, Thank you for taking the time to review your stay. We are delighted you enjoyed your stay with us and appreciate your kind mention of our team's service; we do our best to ensure that every guest has the best experience possible. Rest assured, we have noted your comment for consideration. We are looking forward to welcoming you again. All the best! Sara Abdelhalim, Front Office Supervisor

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Other web-users rate our hotel

  • 796 reviews 9.3/10 Location
  • 961 reviews 7.5/10 Room
  • 819 reviews 9.1/10 Service
  • 22 reviews 6.5/10 WiFi
  • 458 reviews 8.3/10 Breakfast
  • 388 reviews 6.1/10 Cleanliness
  • 6 reviews 1.2/10 Wellness Area

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