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Hotel Mondial am Dom Cologne MGallery 4 stars

Customer review rating 4.4/5 5,015 reviews

ALLSAFE approved hotel

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Hotel Mondial am Dom Cologne MGallery
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+ 19 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Directly in the old town, between the cathedral and the Rhine

  • The freshest beer in the city in 'Mondial1516'

  • In-house café / Deli 'Legs11'

  • Modern meeting facilities, private dining rooms and outdoor terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 5 Meeting room(s)

Hotel location

Hotel Mondial am Dom Cologne MGallery

Kurt-Hackenberg-Platz 1
50667 cologne
germany

Tel: +4922120630

Fax: (+49)221/2063527

Check-in from 15h00

Check out up to 12h00

  • BUS 132 :  132 TRANKGASSE

  • BUS 133 :  BUS 133 GUERZENICH

  • TRAM 1 :  TRAM 1 HEUMARKT

  • Tram :  TRAM 16, 18 DOM-HAUPTBAHNHOF

  • S TRAIN :  S6, S11, S12,S13 HAUPTBAHNHOF

  • By plane

    DUSSELDORF INTERNATIONAL AIRPORT At 45km / 27.96 miles

  • By plane

    FLUGHAFEN FRANKFURT AM MAIN At 180km / 111.85 miles

  • By plane

    FRA At 180km / 111.85 miles

  • By train

    DOM / HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS :50.94009, 6.960014

Our accommodation(s)

The hotel has 203 fully renovated rooms, including 6 junior suites with high-quality facilities including Wi-fi, A/C, 49" LED and Sky TV. The bathrooms have mostly walk-in showers.

Standard Room

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

Business Room

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone

Cathedral View Deluxe

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: Historic side view *

Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher(...)

Grand Deluxe

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

REISSDORF IM MONDIAL

Type of cuisine: Regional

In our newly opened restaurant "Mondial 1516" we serve traditional and regional dishes. Follow us on an expedition through German cuisine. Enjoy one of our numerous beers from cask or bottle.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 184

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 45 people

Find out more

Our guest reviews for
Hotel Mondial am Dom Cologne MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,015 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,644 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

excellent location for shopping

Customer review rating 4.5/5

Georges Business - 03/11/2020 Confirmed reviews ALL

Beautiful building, friendly staff, great location, nice and clean rooms, good breakfast

Dear Mr. R., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. We are very happy to read, that you were satisfied by our location, our new renovated rooms and by our breakfast buffet. Thank you so much for sharing your impressions, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Wee hope to welcome you back soon and that your next visit will be as pleasant as the previous one. Warm regards from Cologne, Clara Karb Guest Relation Agent

Nice location plus nice hotel!

Customer review rating 4.5/5

Travelling C. Business - 08/10/2020 Confirmed reviews ALL

Good, comfortable hotel, with nice service. Breakfast isn’t outstanding ( and my second day the waiter tried to convince me that it was closed, even though there were twenty minutes left!) - but it’s ample. And the hotel’s location couldn’t be better!

Dear Mr. I., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. We are very glad to read that you were overall very satisfied with your stay, especially with the central location and the service. Regarding the situation in the breakfast, we would like to apologize and have already passed your feedback to our restaurant Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marvin Hilgers Guest Relation Manager

Great design and well located

Customer review rating 5.0/5

Veerle S. Couples - 16/09/2020 Confirmed reviews ALL

We had the nicest people helping us in the hotel! The room was great as well.

Dear Mrs. S., In the name of our entire team we would like to thank you very much for have chosen our Hotel Mondial am Dom for your visit to Cologne and the great feedback. To read that you were 100% satisfied especially with our kind staff and the room standards and fresh design. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards from Cologne Marvin Hilgers Guest Relation Manager

Good location and friendly staff but rooms aren't that good

Customer review rating 3.0/5

Saskia M. N. Couples - 24/08/2020 Confirmed reviews ALL

We booked a standard room and were expecting a bit more from a hotel MGallery. The room was pretty simple. The bed was comfortable but it had just two too soft pillows that gave me a bit of neck pain and the comforter was way too warm for summer (it would be nice to have a simple blanket in the wardrobe). The shower was good but I missed a hair conditioner. The room overall was very dusty, and we found a spider near the table. The tea options were nice but I found the coffee of very poor quality. Besides that, the internet didn't work on my laptop although I followed all the instructions and still could get connected. In the room I couldn't find any information about the services offered in the hotel. For the price paid I would not come back. There are better hotels in the city that cost less.

Dear Mrs. Medeiros N., Thank you for taking the time to tell us about your experience at the Hotel Mondial am Dom Cologne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding the pillows, the blanket, the hair conditioner and problems with the WiFi connection, we regret very much that we did not know that during your stay. In causes like this you can contact 24 h our reception which could have offer you in all this points help. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marvin Hilgers Guest Relation Manager

One night in Cologne

Customer review rating 4.5/5

Paul Couples - 15/08/2020 Confirmed reviews ALL

We only had 9 hours in the hotel because of delayed trains. Consequently I didn’t get to experience much in the hotel from 01:00 to 10:00

Dear Mr. L., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. We hope your next visit will be longer and more pleasant as the previous one. Sincerely, Marvin Hilgers Guest Relation Manager

Good location

Customer review rating 4.0/5

Hala Families - 11/08/2020 Confirmed reviews ALL

Friendly stuff. The room was very clean when we arrived. In general it was a nice experience.

Dear Mrs. A., thank you for have taken the time to comment your stay at the Hotel Mondial am Dom Cologne - MGallery. It is always a pleasure to receive positive feedback. We are happy to read, that you were satisfied with our staff and the cleanliness of our rooms. Regarding the view of the rooms, we also have Superior Cathedral view rooms, which you can book online or as soon as you arrive in our hotel. Our staff is always happy to help you find the perfect room for your stay. Thank you again for sharing your experience, and we hope to welcome you back soon to Cologne. Sincerely, Clara Karb Guest Relation Agent

In the centre of everything

Customer review rating 5.0/5

Goran Business - 07/08/2020 Confirmed reviews ALL

Excellent location, breakfast and new renovated rooms!

Dear Mr. B., thank you very much for your comments about your stay at the Hotel Mondial am Dom Cologne - MGallery. We are very glad to read, that you were satisfied with our location and our breakfast buffet. Also we are happy about your comment regarding our new renovated rooms. It is always a pleasure to get such extraordinary feedback. We will share it with the entire team, because it is the best recompense we can get. Thank you again for sharing your experience, and we hope to welcome you back soon in Cologne. Kind regards, Clara Karb Guest Relation Agent

Good stay, great location

Customer review rating 4.5/5

Anonymous Business - 30/07/2020 Confirmed reviews ALL

I only slept there. It was nice - comfy bed. Due to corona the room was empty (no shampoo etc). The personnel was friendly.

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. Woe are glad to read that you had a comfortable stay and were especially very satisfied with our staff. Due to the actual situation we can just leave always one product of each. therefore our reception inform our guest at the arrival to just contact us when you need a new product like for example shampoo. We would like to apologize that you did not get this information and for the caused inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marvin Hilgers Guest Relation Manager

Well located

Customer review rating 4.0/5

Richard R. Couples - 28/07/2020 Confirmed reviews ALL

Excellent location with good parking. There were maintenance problems with our room and then also with the room we moved into but the staff were responsive in dealing with them.

Dear Mr. R., Our Mondial team highly appreciate your visit and the lovely feedback. We are glad that after finding a solution for the issue with the first room, you had a great stay with us and were very satisfied. Our team tries always their best to create our guests a comfortable stay, so I am glad to pass your words as a high motivation to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards from Cologne Marvin Hilgers Guest Relation Manager

Lovely, helpful staff

Customer review rating 5.0/5

James Business - 20/03/2020 Confirmed reviews ALL

All very good, and the staff were incredibly helpful and kind.

Dear James G., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are always happy to help such nice guests as you are. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Zilkenat Assitant Front Office Manager

Reasonably priced compared with similiar standard accommodation

Customer review rating 4.5/5

Anon Couples - 20/03/2020 Confirmed reviews ALL

Firstly this hotel is less expensive but just as good than say the Hilton. The environment is bright, clean and comfortable. The staff are welcoming and do all they can to efficiently sort out any problems.

Dear Bernadette G., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Zilkenat Assitant Front Office Manager

Great location, decent hotel

Customer review rating 4.5/5

Dudley T. J. Business - 20/03/2020 Confirmed reviews ALL

Friendly reception staff, good restaurant, excellent location.

Dear Dudley Taft J., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Zilkenat Assitant Front Office Manager

What a wonderful hotel

TripAdvisor rating 5.0/5

Radoslaw1972 Solo travel - 20/02/2020 TripAdvisor review

Great hotel with ideal location (close to the cathedral, old town and railway station). The staff were magnificent, fantastic and very nice and very friendly. The breakfast - without objections, is tasty.

Dear Radoslaw, We really appreciate that you have taken the time to write us a feedback here on Tripadvisor. Especially to get such a positive feedback, is a great motivation for our team as our biggest wish is that you have a pleasant and unique stay with us. We are very pleased to read that you were especially with the hospitality of our staff, the central location and the breakfast very satisfied. We hope to welcome you soon back. Warm regards, Marvin Hilgers Guest Relation Manager

Rude housekeeping staff

TripAdvisor rating 3.0/5

Vicki N Business - 22/01/2020 TripAdvisor review

Called the housekeeping department to request for room sleepers, once I started to speak in English they hang up and never pick up my call ever again. Reception staff was alright..... Breakfast was good

Dear Vicki, Thank you for taking the time to tell us about your experience at the Hotel Mondial am Dom Cologne - MGallery. We would like to sincerest apologize for the inconvenience you had calling our housekeeping. We assure you that is a very exceptional situation and we have already passed your comments to our housekeeping Manager in order to sensitize their team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Marvin Hilgers Guest Relation Manager

Great Deal

TripAdvisor rating 5.0/5

KateGK Family - 21/12/2019 TripAdvisor review

I booked my room via Accor member’s promotion, I’ve got a spacious comfortable room tie up with glamorous breakfast, it was a great experienced and it gives me a thought that I’m gonna book Mondial again for my future visit.

Dear Kate, our team would like to thank you so much for this great rating and lovely feedback. Nothing makes us happiert, than to read that you had a "great experience" in our Hotel and were especially very satisfied with the comfortable room and the breakfast. We cannot wait to welcome you soon back. The Mondial team wishes you a wonderful Christmas time and a happy New Year 2020. Warm regards, Marvin Hilgers Guest Relation Manager

Modern hotel, Excellent location.

TripAdvisor rating 4.0/5

Trevor97 Family - 20/12/2019 TripAdvisor review

The hotel is modern, clean and staff very helpful. We arrived at 2.00 and had to wait for our room. When we got to the room we were amazed to find clear glass between the bathroom and the rest of the room. This was unsatisfactory for father and daughter. They were unable to find us another room. This somewhat spoilt what would have been a pleasant stay.

Dear Trevor, thank you very much for have chosen our Hotel Mondial am Dom to discover Cologne with your daughter. We are very glad to read that you were very satisfied with the excellent location, the cleaning and our kind staff. However, we regret that due to the open shower concept your stay has been affected a bit negative. We are already doing many little refinements, like many of our rooms have already a milky glass cover. Thank you very much once again for the time you have taken to write us a review, you constrictive criticism is very much appreciated and passed to the corresponding departments. We hope to welcome you soon back and wish you and your daughter a wonderful Christmas time and a happy New Year 2020. Warm regards, Marvin Hilgers Guest Relation Manager

Modernised too much

TripAdvisor rating 4.0/5

geoffwiggins63 Family - 13/12/2019 TripAdvisor review

We joined our daughter and son in law who have visited this hotel many times and loved it. However they were not impressed by the updating.... we did not like the idea of a window into the bathroom giving no privacy or modesty cover. A blind on the window would work - why do we have a door on the bathroom/toilet at home?? Breakfast as €27 is extortionate especially when their own cafe offers a deal of coffee/yoghurt/muffin for €7.50 ! Wonderful position for the market, clean and comfortable.

Dear guest, we are glad to read that by recommendation of your daughter and son in law you have chosen our Hotel Mondial am Dom for your stay at Cologne. Regarding the shower, we are already in some refinement works and there are already many rooms with milky glass cover. Our breakfast buffet restaurant offer a full American breakfast with a large choice of food, so we recommend for guest with not so a huge hunger for breakfast our cafe bar "Legs11" which you mentioned with the prices. We hope to welcome you in a close future back and wish you a wonderful Christmas time and a happy New Year 2020. Warm regards, Marvin Hilgers Guest Relation Manager

Bright, clean and great for Christmas markets

TripAdvisor rating 5.0/5

Carrie3004 Friends getaway - 09/12/2019 TripAdvisor review

Have stayed here for many years to go to the Christmas markets. It is within 5 minutes walk of 3 markets and an easy 10 minute walk from the main station. Rooms are comfortable and clean with a great shower and complimentary toiletries. The rooms have been redone this year: the TV is huge. Could do with a little more storage space (shelves and drawers) but fine for a couple of days. Personally I found the large glass window straight from the shower in to the room rather odd..fine for couples I guess, but glad I wasn't sharing with a friend. Great choice of buffet breakfast...fresh fruit, cereals, meats, cheeses, juice, rolls, pastries and cooked items. Staff are very friendly.

Dear Carrie, In our daily process, all our team strives on to create each guest a pleasant and unique stay, so there is nothing more satisfactory than to get such a positive feedback like yours and it is my pleasure to pass this comments to our team. We are happy to read that you were 100% satisfied with your stay especially with the central location, the rooms, the cleaning, the breakfast and our kind staff. Regarding the glass from the bath to the room, we are already in some changes and have some rooms with a milky glass cover inserted. We hope to welcome you in a close future back and wish you already a wonderful Christmas time and a happy New Year. Kind regards, Marvin Hilgers Guest Relation Manager

City Centre Gem

TripAdvisor rating 4.0/5

Gotthard56 Couples - 09/12/2019 TripAdvisor review

We had a Superior Cathedral View room (368) which was spotless and modern with a comfortable double bed. Room serviced every day (we stayed for 4 nights) to a very high standard. The room size was smaller than we expected with not much space to store your clothes. The shelf unit and safe were quite high up and we both struggled to reach them ! We left most of our clothes in our suitcase to use as and when needed.However we accept that this is a short stay City Centre Hotel. The cafe adjoining the hotel was very nice although we did not use the hotels restaurant as we were here mainly for the Christmas Markets. Sleep quality was very good overall although you have to accept the 7am bells from the Cathedral ! Breakfast choice and quality were excellent with a very efficient table service. All the staff we encountered were always friendly and helpful. We would certainly recommend this quality hotel which has a perfect location for seeing the sights of Cologne. This is reflected of course in the price as you would expect at this time of the year.

Dear Gotthards, in the name of the entire team we would like to thank you very much for your kind feedback regarding your stay. We are very happy to read that we could fulfilled your expectations especially our kind staff, our delicious breakfast and the comfortable beds. We hope to welcome you soon back and wish you a wonderful Christmas time and a happy New Year 2020. Kind regards, Marvin Hilgers Guest Relation Manager

Great! Enjoy your stay, but don't think about working in the room. WIFI don't work!

TripAdvisor rating 5.0/5

antoniodI1107NU Business - 13/11/2019 TripAdvisor review

In all my travels to Colonia, I stay at Hotel Mondial am Dom Cologne MGallery. I'm always very well received by the staff, who are very attentive and kind. The breakfast is excellent and very well served. The rooms and the lavatory are always very clean and modern. That is, 99.9% of this hotel is excellent. After all what is missing? Unfortunately the WIFI is lousy, even with a router located in the hallway outside the my room door, the result was bleak. This is an aspect to be improved by the hotel management. Make a good choice and a nice stay at the hotel Mondial am Dom Cologne!

Dear Antonio, in the Name off all our Team of the Hotel Mondial am Dom we would like to thank you very much for your loyalty and the great recommendation here on TripAdvisor. There is nothing more satisfactory for our team than to know that you felt very comfortable again and that you were "very well received by our staff". Wonderful to hear that our breakfast was excellent. Thank you also very much for your suggestion regarding the Wi-Fi. Since October we offer the Premium Wi-Fi free of charge to our guest to improve the satisfaction. However it is true that there are some trouble with the Wi-Fi coverage by the routers of the extern company which gives us this service. They are already informed and we hope that they will find soon a solution to improve this issue. We are happy to welcome you soon back to our Mondial-family. Warm regards, Marvin Hilgers Guest Relation Manager

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