Hotel Mercure Rouen Centre Cathedrale 4 stars

Customer review rating (ALL Rating) 4.6/5 2,240 reviews

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Hotel Mercure Rouen Centre Cathedrale - Image 1
Hotel Mercure Rouen Centre Cathedrale - Image 2
Hotel Mercure Rouen Centre Cathedrale - Image 3
Hotel Mercure Rouen Centre Cathedrale - Image 4
7 rue Croix de Fer, Parking - Rue des Arsins, 76000 ROUEN, France

Description

Hotel extras

  • Located in the historic quarter of Rouen

  • Bar, Kitchen Lounge and room service

  • Fitness room

  • Undercover private car park (not bookable, paying)

  • Very close to the SNCF train station

Our accommodation(s)

Hotel location

Hotel Mercure Rouen Centre Cathedrale

7 rue Croix de Fer, Parking - Rue des Arsins
76000 ROUEN
France

GPS:49.441372, 1.095359

Telephone
Fax +33 2 35 89 41 46

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

CUISINE LOUNGE

Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,240 reviews

TripAdvisor Rating  4.0/5  2,064 reviews

Certificate of excellence 2023

Great location.

Customer review rating 4.0/5

P.ch. Families - Confirmed reviews ALL

Great location (situated right next to the Cathedral), but difficult to access by car. Hotel could provide a more detailed instruction in the confirmation email for those traveling by car. The staffs did provide good assistance on the phone call, though. The breakfast is excellent. The room is good; very comfortable beds, but the decoration and ambient is a bit dated. Overall a great experience. Would recommend it.

Dear customer, Thank you for your return following your stay at the Mercure Rouen Center Cathédrale hotel. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Looking forward to welcoming you again, please accept our sincere greetings. Front Desk- Léa

Excellent Stay

Customer review rating 5.0/5

Rachael S. Couples - Confirmed reviews ALL

Once we had found the car park, it was nice and smooth. Super helpful member of staff on Reception, who gave us maps and recommended restaurants too! Lovely room with a small balcony, always a bonus!

Dear customer, Thank you for your return following your stay at the Mercure Rouen Center Cathédrale hotel. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Looking forward to welcoming you again, please accept our sincere greetings. Nicolas Directeur Hôtel Mercure Rouen centre cathédrale

Great stay and location

Customer review rating 5.0/5

Mblystone Couples - Confirmed reviews ALL

Great stay in a wonderful location in the heart of the old town . Plenty of restaurants and shops to fill you days and evenings.

Dear clients, A big THANK YOU for your compliments. Localization is undeniably our strong point and we try to say it loud and clear. A multitude of sites are to be visited and our teams, like the members of the tourist office, are the best ambassadors of our heritage. Note that all the museums of Rouen are free. Your satisfaction is our priority and we will be delighted to welcome you back to our establishment. Please accept our sincere greetings. Nicolas Directeur Hôtel Mercure Rouen centre cathédrale

Great location

Customer review rating 3.0/5

John Families - Confirmed reviews ALL

Difficult to find, impossible to park

Dear, Thank you for taking the time to share your review. Your feedback and impressions are very important to us. The satisfaction of our customers is our priority. The main asset of the Mercure Rouen Center Cathédrale hotel is its location in the heart of the old town, at the foot of the famous cathedral. This location and the charm of the pedestrian area makes accessibility complex and our teams deploy extensive communication efforts to reach us. Did you receive our email with the access map as well as the city terminal code? We send them to all our customers for whom we have an email, the day before their arrival. I hope that this point of dissatisfaction will not prevent you from coming back to see us and enjoy the attractions of the city. Please accept, madam, sir, our best regards. Nicolas Directeur Hôtel Mercure Rouen centre cathédrale

No shower gel in the bathroom

Customer review rating 2.0/5

Laura D. S. Families - Confirmed reviews ALL

When we arrived there was no shower gel in the bathroom. We unfortunately didn’t have with us as packed only the essentials for one night. I asked the receptionist and they said this would have been replaced shortly but no one came during the night with the result that no one could take a shower. The morning after I asked again at the reception and the guy wasn’t even sorry about it! He said this would have been replaced shortly (of course this didn’t happen). I had to send my husband around to see if a supermarket was open and we ended up buying a new one. This is very disappointing. We usually travel with our toiletries but since it was just one night we thought to use the hotel ones. Such a shame to see how the hotel fails to provide even the basic necessities of the room. Especially after we asked twice. The hotel can even be in a nice location but it’s not worth the stay if the service is bad.

Dear LAURA, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. What you lived here is not representative of what we should provide to you. Be sure I will request from all departments explainations of what happened. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. As a compensation, I will ask my front office manager to offer you cortesy points on you all memmbership card. Sincerely, Nicolas Directeur Hôtel Mercure Rouen centre cathédrale

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Other web-users rate our hotel

  • 1,553 reviews 8.3/10 Location
  • 1,328 reviews 6.9/10 Room
  • 1,354 reviews 9.3/10 Service
  • 17 reviews 8/10 WiFi
  • 824 reviews 9/10 Breakfast
  • 369 reviews 7.6/10 Cleanliness
  • 6 reviews 1.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.