Sofitel Paris le Faubourg 5 stars

Customer review rating (ALL Rating) 4.7/5 1,697 reviews

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15, rue Boissy d'Anglas, 75008 PARIS, France

Description

Hotel extras

  • The spirit of luxury and fashion, in the very heart of Paris

  • Near prestigious museums: Louvre, Orsay, Orangerie, Grand + Petit Palais

  • Head Chef's delightful menus at Blossom restaurant or in room service

  • The Bar du Faubourg, a must-visit trendy hotspot

  • Terraces and a charming patio for sunny days

Our accommodation(s)

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Hotel location

Sofitel Paris le Faubourg

15, rue Boissy d'Anglas
75008 PARIS
France

GPS:48.868528, 2.321506

Telephone
Fax +33 1 44 94 14 28

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,697 reviews

TripAdvisor Rating  4.5/5  1,468 reviews

Certificate of excellence 2024

Well balanced

Customer review rating 4.5/5

Mariam Families - Confirmed reviews ALL

Cosy, well located, excellent staff, clean, excellent breakfast

Dear Madam I., Thank you for your kind words and for choosing Sofitel Paris le Faubourg for your recent stay. We are delighted to hear that you enjoyed your stay with us, and more precisely our hotel's cozy atmosphere, excellent location, and the delicious breakfast. We strive to create a comfortable and enjoyable experience for all our guests, and we are thrilled that your stay met your expectations. We hope to welcome you back in our Parisian home. Sincerely, Lola - Quality Officer

Good location. Patchy and rude service.

TripAdvisor rating 2.0/5

paul w Families - TripAdvisor review

Hotel is in a great location. Rooms are nice but are a little small. Restaurant was good for breakfast but was not open on Saturday and Sunday evenings. Check in process was good but other service was patchy at best. We checked in and went for a walk in the local area before going into the bar for our welcome drinks. It was an embarrassing experience as the bar man took one look at us and rolled his eyes when I mentioned that we didn’t have a reservation. I suspect he didn’t realise we were staying at the hotel as we were wearing our winter coats. He would not allow us to sit at a couple of tables for four which ‘were booked’ and asked us to split across two 2-seat tables at different locations in the small bar. We were treated with disdain by the young French man. As this was early in our stay it clouded our impression of the training and service standards in the hotel. ( It was the only instance of rudeness that we received whilst in Paris.) It is never acceptable to roll your eyes at customers when they are looking to visit a bar without a prior booking. Generally, the level of service and friendliness from the staff was much worse than we had received at recent stays in the Sofitels in London and Munich. We also encountered problems with taxi booking. On more than one occasion, it seemed that our pre booked taxis had been given away to other guests - we then had to wait many minutes while the door man tried to flag down a replacement. It felt like we were unimportant guests to the staff. This was the final stay in a six week trip through Europe mostly staying at Accor hotels. I have been a diamond status member of ‘all Accor’ for many years and this is the second ‘average’ review that I have given in that time. In future, I will book a non Accor group hotel when staying in France.

Dear Mr. Paul W, Thank you for taking the time to share your feedback on your recent stay at Sofitel Paris Le Faubourg. We appreciate your kind words regarding the hotel's excellent location and the overall comfort of your stay. We understand your concerns regarding the service encountered at the bar and the taxi booking experience. We sincerely apologize for the inconvenience.This is not reflective of the high standards of service we strive to provide at our hotel. We will address this specific incident with the relevant managers to ensure that such an experience does not occur again. We value your loyalty as a Diamond member of ALL - Accor Live Limitless and appreciate your continued support. We are committed to providing exceptional service to all our guests, and we sincerely apologize for any shortcomings you experienced during your recent stay. We hope to have the opportunity to welcome you back to Sofitel Paris Le Faubourg in the future and provide you with a more enjoyable experience that meets your expectations as a valued Diamond member. Sincerely, Lola - Quality Officer

So great for our family of 4!

TripAdvisor rating 5.0/5

Sherpa595357 Families - TripAdvisor review

I was a bit unsure about this booking given some of the very negative reviews, but this hotel exceeded all expectations. We were traveling over the holidays with a family of four, so not easy to find great accommodations. We booked the Faubourg suite, which was a suite connected to another deluxe room — it was excellent and so spacious (we had just come from a similar room setup in a London hotel, which was much more cramped). Beds were extremely comfortable, rooms were quiet and clean, housekeeping reliable. We ended up eating breakfast in the room each morning (jet lag!); it was a little pricey but always delicious. The staff was so kind and helpful. When we arrived at 430 pm on New Years Day we learned our room was not ready and might not be for a while, which was very disappointing, but the staff was so apologetic and accommodating—treating us to drinks and food in the bar and ensuring housekeeping turned our room asap, and including all sorts of goodies for our children in the room. And, when I got very sick on our second day, they had a doctor to the room within an hour. Many of the reviews have mentioned that the hotel is a bit dated. That’s true, although in our experience pretty on par for European hotels. The bathrooms were really the only part of the room that pretty obviously needed some love. Highly recommend this place to anyone looking for a comfortable stay in the heart of Paris!

Dear Sherpa595357, Thank you so much for your kind words and for choosing Sofitel Paris Le Faubourg for your family's holiday trip! We are thrilled to hear that your stay exceeded your expectations ! We understand that traveling with a family of four can present its own set of challenges, and we are delighted that the connecting suite provided a comfortable and spacious solution for your needs. We are also grateful for your kind words regarding our staff's attentiveness and care, especially during your medical situation. We are committed to providing the highest level of service and ensuring the well-being of our guests. Thank you again for your kind words and for choosing our Parisian home. We look forward to welcoming you back to Paris in the future. Sincerely, Lola - Quality Officer

Good stay and well located.

Customer review rating 5.0/5

Budiarsa S. Families - Confirmed reviews ALL

Very satisfactory.

Dear Budiarsa S., We very much appreciate your comments regarding your stay at the Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola - Quality Officer

Well located

Customer review rating 4.0/5

Asad I. Families - Confirmed reviews ALL

Everything is perfect; however, the phone reception service is slow, and the cleaning staff often forget things, such as placing the drinking glasses and coffee cups.

Dear Asad I., Thank you for your feedback on your recent stay at Sofitel Paris le Faubourg We are delighted to hear that you appreciated the hotel's excellent location. We understand your observations regarding the phone service and housekeeping. We apologize for any inconvenience caused by these issues. We will share your feedback with the relevant departments to ensure a smoother and more consistent experience for future guests. We hope to have the opportunity to welcome you back to our Parisian home in the future and provide you with an even more enjoyable stay. Sincerely, Lola - Quality Officer

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Other web-users rate our hotel

  • 509 reviews 9.6/10 Location
  • 593 reviews 7.5/10 Room
  • 968 reviews 9.3/10 Service
  • 234 reviews 9.1/10 Breakfast
  • 178 reviews 8.7/10 Food
  • 128 reviews 7.9/10 Cleanliness
  • 69 reviews 9.6/10 Bar
  • 12 reviews 2.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.