Sofitel Paris le Faubourg

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Sofitel Paris le Faubourg 5 stars

Customer review rating (ALL Rating) 4.6/5 1,295 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • The spirit of haute couture

  • An immersion in the heart of Paris

  • A chic and unmissable appointment

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Paris le Faubourg

15, rue Boissy d'Anglas
75008 PARIS
France

  • BALARD CRETEIL:  8 CONCORDE

  • BERCY MADELEINE:  14 MADELEINE

  • LA DEFENSE CHATEAU DE VINCENNES:  1 CONCORDE

  • MAIRIE ISSY PORTE DE LA CHAPELLE:  12 CONCORDE

  • RER:  A AUBER

  • By plane

    PARIS ORLY At 15km / 9.38 miles

  • By plane

    ROISSY CDG At 25.15km / 15.63 miles

  • By helicopter

    LE BOURGET At 17km / 10.56 miles

  • By car

    A 1 At 12km / 7.5 miles

  • By car

    A 13 At 10km / 6.25 miles

  • By car

    A 14 At 8km / 5 miles

  • By train

    GARE DE L'EST At 4km / 2.49 miles

  • By train

    GARE DE LYON At 6km / 3.73 miles

  • By train

    GARE DU NORD At 4km / 2.49 miles

  • By train

    GARE SAINT LAZARE At 1.4km / 0.87 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 4km / 2.5 miles

GPS:48.868528, 2.321506

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Dream of a luxurious room in the heart of Paris? Then the Sofitel Paris Le Faubourg is the place for you. Its designer MyBed® bedding and decor by Pierre-Yves Rochon and Didier Gomez guarantee a good night's sleep in our 147 rooms and suites.

Our guest reviews

Our guest reviews for
Sofitel Paris le Faubourg

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,295 reviews

TripAdvisor Rating  4.5/5  1,211 reviews

Certificate of excellence 2022

Fabuleux

Customer review rating 5.0/5

Cara T. Solo - Confirmed reviews ALL

I needed a respite. Sofitel provided. Excellent service, and VIP feel. Small but perfect Hammac/shower. Location good, especially if you like high security.

not a 5 star

TripAdvisor rating 3.0/5

davidsX1507TK Business - TripAdvisor review

I have not got a VIP welcoming as a silver member. was even cold welcoming. I have asked if possible for early check in but no chance of course. in my room was not a "welcome back Mr. Saponjyan" or smth similar to find.so I didn't feel like a VIP but the loyalty programm telling silver and higher member's gonna get VIP welcoming. and the best was the toilet in my room did not worked

Dear Mr Saponjyan, Greetings from the Sofitel Paris Le Faubourg ! We would like to inform you that we send you tried to contact you directly on your e-mail to respond to your feedback. Be assured that your feedback is one of our top priority. We apologize for the inconvenients that you faced during your stay. We remain at your disposal if you may need any assistance. best regards, Mamoune El Amrani Guest Relation

Customer review rating 4.5/5

Eva E. K. Couples - Confirmed reviews ALL

everything's was really great! Thank you to all the staff to have made our stay exceptional (I did not give 10 on the rating because the service in the bistro bar was nit good at all, but all the rest was over the top.)

Dear Eva El K., We very much appreciate your comments regarding your stay at the Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk Guest Relations Sofitel Paris Le faubourg

The best location in Paris!!

Customer review rating 5.0/5

Carlos F. Couples - Confirmed reviews ALL

We come to Paris every year and stay here not only for the location but the people who work here. We have know Stefan in the restaurant for over 10 years and he is like family. We are so welcomed by your staff, can’t wait to see you all again next year! A bientot Carlos

Dear Carlos F., We very much appreciate your comments regarding your stay at the Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk Guest Relations Sofitel Paris Le Faubourg

I found your staff ready and willing but sometimes not able to accomplish what they said they would

Customer review rating 4.0/5

John A. Families - Confirmed reviews ALL

For the most part the stay was very good I thought your staff were very good at what they did except for the fact that from the day that I 1st arrived I asked for repair to the air conditioning which didn't take place until 2 days before I left and one of those days I wasn't even in the hotel

Lovely Stay in the heart of Paris

Customer review rating 5.0/5

Mark Families - Confirmed reviews ALL

Complimentary upgrade at check in which was greatly appreciated. Front desk staff were great and forthcoming. The room was very comfortable and the bed and linens amongst the most comfortable I have experienced. Room service was punctual and delicious.

Dear Mark M., We very much appreciate your comments regarding your stay at the Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk Guest Relations Sofitel Paris Le Faubourg

Outstanding service and great location

Customer review rating 5.0/5

Melissa S. Couples - Confirmed reviews ALL

Our stay was fabulous. Stephane and his team in Bloosom Restaurant provided us with a great start every day with great food and attended to our every need. Bellmen made navigation of the city easy with providing taxis quickly.

Dear Melissa S., We very much appreciate your comments regarding your stay at the Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk Guest Relations Sofitel Paris Le Faubourg

Amazing property, great location, friendly staff.

Customer review rating 5.0/5

James W. Business - Confirmed reviews ALL

Everything about the Sofitel Paris Le Faubourg was amazing. The room accommodations were comfortable and stylish, the staff were friendly and helpful, and the location was incredible.

Dear James W., We very much appreciate your comments regarding your stay at the Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk Guest Relations Sofitel Paris Le faubourg

Exceptional service, great location, wonderful stay and will always come back!

Customer review rating 5.0/5

Terry R. Business - Confirmed reviews ALL

We were in Paris on business and found the hotel and staff to be beyond accommodating and supportive of all our needs. Our room was beautiful, the concierges, restaurant staff and even hospitality services always accommodating and prioritized our requests. We have stayed at the hotel off and on since 2003 but this stay was by far the best and we have already recommended it to friends and business associates.

Dear Terry Sharon R., We very much appreciate your comments regarding your stay at the Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk Guest Relations Sofitel Paris Le Faubourg

Well located

Customer review rating 4.0/5

Ayse B. Friends - Confirmed reviews ALL

Our room was a bit late as our luggage but overall we love this hotel. It was my third visit. I just wonder if the owner of the small diamond ring I found could be found.

Dear Ayse B., We very much appreciate your comments regarding your stay at the Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mamoune El Amrani Guest Relations

Great location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Great service

Dear Stephanie T., We very much appreciate your comments regarding your stay at the Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk Guest Relations Sofitel Paris Le Faubourg

perfect experience

Customer review rating 5.0/5

Eduardo Couples - Confirmed reviews ALL

great location, amazing facilities and staff.

Dear Eduardo G., We very much appreciate your comments regarding your stay at the Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk Guest Relations Sofitel Paris Le Faubourg

Great location

Customer review rating 4.0/5

Dominic M. Couples - Confirmed reviews ALL

Had a really enjoyable experience. Room was small but what you expect in centre of Paris. Not a major problem but there was no hand soap in the bottle when we arrived at our room after check in. Staff were very friendly and helpful

Dear Dominic M., We very much appreciate your comments regarding your stay at the Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk Guest Relations Sofitel Paris Le Faubourg

Disappointing

Customer review rating 2.0/5

Ian M. Business - Confirmed reviews ALL

State of the room was not up to normal expectations. Did not feel overly welcome at check in.

Dear Mr M., I am grateful that you have taken the time to share your thoughts on your recent stay with us at the Sofitel Paris Le Faubourg. On behalf of the entire Sofitel team, I apologize for any inconvenience you have experienced during your stay. I am truly sorry to hear that your first impression of the hotel was so negatively affected by your dislike of our hotel services. Please be assured that your feedback has been passed on to our staff, as we are determined to continuously improve the quality of our service and desire to offer a truly memorable and wonderful stay for our Guests. I truly hope that despite the bad impression you have had , the overall satisfaction of your stay remains a positive one, and that we will soon have another chance to regain your trust and contentment by providing you a high quality service that represents the standards of Sofitel. Yours sincerely, Anna Kovalchuk Guest Relations Sofitel Paris Le Faubourg

well located, safe , friendly staff

Customer review rating 5.0/5

Miss D. A. B. Solo - Confirmed reviews ALL

wounderful ,, thank you so much for everything

Dear Dhahouk A., We very much appreciate your comments regarding your stay at the Sofitel Paris Le Faubourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Kovalchuk Sofitel Paris Le Faubourg

Location is good but hotel is very small if you are with baby

Customer review rating 3.0/5

Osman Families - Confirmed reviews ALL

İf you will stay with baby dont good room size

Dear Mr Osman , Greetings from Sofitel Paris Le Faubourg. Thank you very much for the time you spent to share your personal impressions of your recent experience with our hotel. We very much appreciate your feedback regarding your recent stay at the Sofitel Paris Le Faubourg and It is always a pleasure to receive feedback from our guests. We've taken note of your concerns about your experience and please rest assured that we will take the necessary steps to address the problem. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we very much look forward to having the opportunity to serve you again in the future. Sincerely, Anna Kovalchuk Guest Relations Sofitel Paris Le Faubourg

Returning Customer by Sofitel Paris Le Faubourg

TripAdvisor rating 4.0/5

Stefano P TripAdvisor review

Very convenient location for a stay in Paris, the Sofitel Paris Le Faubourg is for sure a good choice, despite during the last few years service and attention to details went down, affecting the value for many ratio. In particular room service and house-keeping needs for sure a significant consideration by the management meanwhile we definitely appreciated the improvements done in terms of service and attention from the personnel at the breakfast. Overall positive, but for sure in need of a much stronger eye from senior management that it looks quite absent, leaving the Hotel in the hands of staffs that definitely are not well coordinated, affecting the overall standard, that I recall supposed to be the ones for a 5-star hotel.

Super services.

TripAdvisor rating 5.0/5

Fares252 TripAdvisor review

In the hart of famous sant houner st. Staff extrimly nice. Breakfast very delicious and have many varieties. Rooms are cleanliness but small. I did upgrade to junior suite and was best decision. I recommend the hotel for others specially home want luxury shoping.

Dear guest, We would like to thank you for your feedback about your stay at the hotel Sofitel Paris Le Faubourg. We appreciate that you enjoyed our delicious breakfast. We choose fresh and local products for all our dishes. We are glad to know that you had a great stay with us and we hope to see you back soon at our hotel ! We remain at your disposal. Best regards, Anastasiia Guest Relations

The best service in Paris

TripAdvisor rating 1.0/5

AntonZh116 TripAdvisor review

We booked a deluxe room for two nights.Unfortunately we had some troubles with water in our room. We complained but no one fixed it and we must change the room. We were downgraded and got a cheapest room. No one contacted us to fix it and we did not get any refund back. I don’t recommend this hotel to anyone!

Dear Monsieur Anton, I am very sorry to read that your stay wasn’t up to your expectations. The experience you described is far from the service we strive to provide at Sofitel Paris le Faubourg. We have sent you a private message in order to further discuss the issues mentioned. The satisfaction of our guests is of paramount importance and we hope that you will be willing to give us the opportunity to welcome you again and regain your confidence. Please do not hesitate to contact the guest relations department directly at h1295-gr3@sofitel.com to arrange your future reservations in Paris. Yours respectfully, Fabrinah Guest Relations Team

Hors de question - "fashion week" ou pas

TripAdvisor rating 3.0/5

AlpenNordlicht Business - TripAdvisor review

Normally one of our favourite Sofitels. But this time unfortunately extremely stressed out staff (lack of staff...?). A shoe box as room (no upgrade because "fashion week"), with a tiny queen size bed, that had a topper that was even smaller. So you were always afraid to fall out. Try to sleep in that with two people... Probably better sleeping quality in the local YMCA... Huge disappointment.

Dear Guest, Thank you for taking the time to share your impressions following your recent stay at the Sofitel Paris Le Faubourg. I am truly sorry to read that you were disapointed by your experience with us and I sincerely apologize for the inconvenience you encountered. Be assured that this is not at all representative of the quality of service we strive to provide to our guests. Your feedback is really important to us as it helps us to constantly improve our service and make any necessary adjustments. I regret that we did not have the opportunity to meet during your stay, though I sincerely hope to have the chance to welcome you back, and if so please do not hesitate to contact me at h1295-gr4@sofitel.com for you future reservation so I can ensure that you have a memorable stay with us. We hope you will give us another chance to better serve you in the near future. Best regards, C. Montagne, Front of House & Guest Experience Director

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