Mercure Lyon Centre Château Perrache hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 2,234 reviews

Mercure Lyon Centre Château Perrache hotel - Image 1
Mercure Lyon Centre Château Perrache hotel - Image 2
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Description

ALLSAFE approved hotel

Hotel extras

  • A quirky hotel in Lyon's Presqu'île, near the train station and services

  • High quality rooms and suites, some with views of Fourvière

  • Free fitness area available 7 days a week

  • 800 m² rooms for your meetings, seminars and events

  • A health protocol certified ALLSAFE by Bureau Veritas

Our accommodation(s)

Hotel location

Mercure Lyon Centre Château Perrache hotel

12 cours de Verdun Rambaud, Esplanade de la gare
69002 LYON
France

GPS:45.749492, 4.824919

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Belles Saisons

Fully renovated, the chic Art Nouveau-inspired bistro Belles Saisons is open 7 days a week. Homemade food based on fresh, seasonal produced is on the chef's menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,234 reviews

TripAdvisor Rating  4.0/5  1,572 reviews

Great location

Customer review rating 4.5/5

Kate Families - Confirmed reviews ALL

Huge room, helpful staff, located next to bus and train stations, a short walk to restaurants and shops.

Dear Madam S., We would like to sincerely thank you for this very good review after your stay in our Mercure Château Perrache! All our teams are happy to learn that your stay in our hotel was up to your expectations:) Your satisfaction is the greatest reward and encourages us every day to give our best. Do not hesitate to contact us by phone or email to make your next reservations. Looking forward to seeing you soon, Maëlys

Faded grandeur

Customer review rating 2.0/5

Tom Couples - Confirmed reviews ALL

The major problem was that the air conditioner was not functioning: no matter where the thermostat was set, it merely circulated warm air, and the room was always hotter than the outside temperature. But the hotel itself is faded from glory: the carpets are worn beyond acceptance, many nail heads pierce it, especially on the stairs. The one good point was that Cedric is very helpful and knowledgeable.

Dear Mr F., First of all, we would like to thank you for taking the time to leave your review following your stay in our Château Perrache. We are sorry that your stay did not live up to your expectations. Please be assured that our teams are working hard to ensure that your stay is perfect. Next time, do not hesitate to let us know about any problems in your room, such as the air conditioning, so that we can find a solution to make your stay more pleasant. We look forward to welcoming you for your next stay and hope to win you back, Sincerely, Maëlys

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Good experience: good and reliable service.

Dear Mr B., We would like to sincerely thank you for this very good review after your stay in our Mercure Château Perrache! All our teams are happy to learn that your stay in our hotel was up to your expectations:) Your satisfaction is the greatest reward and encourages us every day to give our best. We are delighted that the quality of our services has benefited you. Do not hesitate to contact us by phone or email to make your next reservations. Looking forward to seeing you soon, Maëlys

Well located but in need of some renovations

Customer review rating 3.5/5

Kiki Friends - Confirmed reviews ALL

Long weekend with friends. Hotel is very central and good for visiting the old town. Rooms are pleasant but the corridors and lobby need to be renovated (dirty carpets, cracked windows etc). The Art Deco terrace was pretty but for a little investment it could be made to look very nice.

Dear Mrs K., Thank you for your comments following your stay at Hôtel Mercure Lyon Centre Château Perrache. We are pleased to receive your overall score of 70/100. We will also be sure to share your appreciation with our entire team and we will work on the areas for improvement that you highlighted. In the expectation of welcoming you again, we ask you to believe in the expression of our best sentiments. Marion Begoc Front office manager

Would stay again

TripAdvisor rating 4.0/5

Wayne V Couples - TripAdvisor review

This Hotel is in a beautiful old building in a great location even though you had to walk thru the train station we never felt unsafe even a night. We were upgraded to massive top floor room with a balcony . Accor are insisting on only one welcome drink even if your platinum member

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you for a new trip in Lyon ! Sincerely, Marion Begoc Reception manager

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Other web-users rate our hotel

  • 926 reviews 8.4/10 Location
  • 1,456 reviews 7.3/10 Room
  • 1,107 reviews 8.3/10 Service
  • 28 reviews 5.3/10 WiFi
  • 651 reviews 7.8/10 Breakfast
  • 336 reviews 7.1/10 Cleanliness

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