Mercure Lyon Centre Château Perrache hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 2,154 reviews

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Mercure Lyon Centre Château Perrache hotel - Image 1
Mercure Lyon Centre Château Perrache hotel - Image 2
Mercure Lyon Centre Château Perrache hotel - Image 3
Mercure Lyon Centre Château Perrache hotel - Image 4
12 cours de Verdun Rambaud, Esplanade de la gare, 69002 LYON, France

Description

ALLSAFE approved hotel

Hotel extras

  • A quirky hotel in Lyon's Presqu'île, near the train station and services

  • High quality rooms and suites, some with views of Fourvière

  • Free fitness area available 7 days a week

  • 800 m² rooms for your meetings, seminars and events

  • A health protocol certified ALLSAFE by Bureau Veritas

Our accommodation(s)

Hotel location

Mercure Lyon Centre Château Perrache hotel

12 cours de Verdun Rambaud, Esplanade de la gare
69002 LYON
France

GPS:45.749492, 4.824919

Telephone
Fax +33 4 78 37 06 56

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Belles Saisons

Fully renovated, the chic Art Nouveau-inspired bistro Belles Saisons is open 7 days a week. Homemade food based on fresh, seasonal produced is on the chef's menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,154 reviews

TripAdvisor Rating  4.0/5  1,576 reviews

Customer review rating 3.0/5

M. Families - Confirmed reviews ALL

good location, the hotel seems little bit old on his equipment and the decoration needs to be updated. Staff are nice and friendly, Breakfast had fresh and good product but also the presentation is old fashion, and be very fast to busy and tricky.

Dear Mr M., Thank you for your comments following your stay at Hôtel Mercure Lyon Centre Château Perrache. We are pleased to receive your overall score of 70/100. We will share your appreciation with our entire team and we will work on the areas for improvement that you highlighted. In the expectation of welcoming you again, we ask you to believe in the expression of our best sentiments. Marion Begoc Front office manager

Good hotel spoiled by dishonest charges.

Customer review rating 0.5/5

Geoff M. Couples - Confirmed reviews ALL

I booked via the Accor app for two nights accommodation. Upon arrival my credit card was charged approx €640 as a deposit. At checkout the invoice was €250. 3 days later instead of a refund of €390 my card was debited with another €528 followed by yet another debit of €260. So the total for 2 nights accommodation with no food or drink, is €1440.

Dear Sir M., We would like to thank you for taking the time to leave us a review following your stay at our hotel. All our teams are sincerely sorry to learn that your stay was not up to your expectations. Please note that your deposit was used for the payment of the stay so the 525 € will disppear on your account but as you have a foreigner credit card it can be blocked one week after your check-out. On our side, we have only 1 payment of 258.15 €. We understand that it's confusing for you but it's not our fault, it's the general payment system by credit card in France when you make a deposit. For information you can refuse a deposit, pay your entiere stay on your arrival and the restaurant or the bar directly. Do not hesitate to contact us for a next stay in Lyon in order to perfectly prepare your stay, and hope to win you back. By remaining at your disposal, Marion Begoc Front office manager

Good stay

Customer review rating 4.5/5

Ross J. Business - Confirmed reviews ALL

Very pleasant and relaxing. The staff were very friendly, attentive and helpful. The lunch was well prepared and served. The dining room itself was a pleasure to be in, but the damage to the ceiling detracted form the ambience. The breakfast was far better than other hotels I have stayed at recently. The bathroom in our room was good, just right for a person with restricted mobility. The room itself was clean but a bit shabby: the paintwork round the windows needs attention. The television set and its remote control are very difficult to operate.

Dear ROSS J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Begoc Front office manager

Could be a great hotel - but

Customer review rating 2.5/5

Danny Couples - Confirmed reviews ALL

Stayed a total of 6 days in two stays. During the first stay after the first night I was rung in the room and told to vacate the room, even though we were staying another three nights. I attended reception to sort the issue out. The final two nights of the last stay was in a superior room but was anything but superior. The two nights were separate bookings as I had to extend due to airline delays, I asked at the beginning of the first stay three weeks earlier to combine the two bookings, was assured this would be done. It was not done and after the first night I was asked to check in again, which I did. I was told that as the bookings were successive the 200 euro hold was cancelled and another 200 euro hold would be placed for the last night. My credit card would not connect so I went to the room andmy wife went down with her card. When she came back she told me a hold of 400 euros had been applied. Don't know why. In the superior room there is a sitting area that no lighting what so ever creating a very dark corner with a settee that is of no use for reading etc. I would imagine a simple floor lamp wouldn't stretch the budget too far.

Dear Mr D., Thank you for your comments following your stay at Hôtel Mercure Lyon Centre Château Perrache. We are pleased to receive your overall score of 70/100. We will also be sure to share your appreciation with our entire team and we will work on the areas for improvement that you highlighted. In the expectation of welcoming you again, we ask you to believe in the expression of our best sentiments. Marion Begoc Front office manager

A very tired hotel in an increasingly unpleasant area of Lyon

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

I have stayed twice before at this hotel. The hotel needs to be completely updated. I had a tiny room and it was expensive for what is being offered. The food was average and the person working as maitre d had terrible body odour. Also despite having stayed with my small dog in Mercure hotels all over France it was necessary for the very first time to provide a (refundable) deposit for the dog. I was told this was company policy and when I said in 20 years I have never been asked for one I was argued with by the staff.

Dear Madam, We would like to thank you for taking the time to leave us a review following your stay at our hotel. All our teams are sincerely sorry to learn that your stay was not up to your expectations. Please note that your experience does not reflect the usual quality of our services, so we will take your feedback into consideration and take action accordingly. Do not hesitate to contact us for a next stay in Lyon in order to perfectly prepare your stay, and hope to win you back. By remaining at your disposal, Marion Begoc Front office manager

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Other web-users rate our hotel

  • 950 reviews 8.5/10 Location
  • 1,439 reviews 7.2/10 Room
  • 1,078 reviews 8.4/10 Service
  • 27 reviews 4.2/10 WiFi
  • 644 reviews 8.2/10 Breakfast
  • 339 reviews 7.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.