Mercure Lyon Centre Château Perrache hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 2,235 reviews

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Mercure Lyon Centre Château Perrache hotel - Image 1
Mercure Lyon Centre Château Perrache hotel - Image 2
Mercure Lyon Centre Château Perrache hotel - Image 3
Mercure Lyon Centre Château Perrache hotel - Image 4
12 cours de Verdun Rambaud, Esplanade de la gare, 69002 LYON, France

Description

ALLSAFE approved hotel

Hotel extras

  • A quirky hotel in Lyon's Presqu'île, near the train station and services

  • High quality rooms and suites, some with views of Fourvière

  • Free fitness area available 7 days a week

  • 800 m² rooms for your meetings, seminars and events

  • A health protocol certified ALLSAFE by Bureau Veritas

Our accommodation(s)

Hotel location

Mercure Lyon Centre Château Perrache hotel

12 cours de Verdun Rambaud, Esplanade de la gare
69002 LYON
France

GPS:45.749492, 4.824919

Telephone
Fax +33 4 78 37 06 56

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Belles Saisons

Fully renovated, the chic Art Nouveau-inspired bistro Belles Saisons is open 7 days a week. Homemade food based on fresh, seasonal produced is on the chef's menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,235 reviews

TripAdvisor Rating  4.0/5  1,572 reviews

Would stay again

TripAdvisor rating 4.0/5

Wayne V Couples - TripAdvisor review

This Hotel is in a beautiful old building in a great location even though you had to walk thru the train station we never felt unsafe even a night. We were upgraded to massive top floor room with a balcony . Accor are insisting on only one welcome drink even if your platinum member

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you for a new trip in Lyon ! Sincerely, Marion Begoc Reception manager

Disappointing

Customer review rating 2.0/5

Glenn S. Couples - Confirmed reviews ALL

We had a so called superior room. Superior to what? All the double or twin rooms are either Superior or Privelege which is misleading as there are no other rooms which our room could be superior to. The so called luxury bedding had holes in the bottom sheet. The quilt fitted a 150cm wide bed perfectly except that our bed was 180cm wide. Every door in the room had squeaky hinges and the basin plug didn’t work. We could hear the the light switches being operated in the adjacent room and could hear TVs from adjacent rooms on both sides. The service in the bar was inconsistent. Not even a 3 star hotel at the moment. We’ve had better experiences at IBIS hotels.

Dear Sir S., We would like to thank you for taking the time to leave us a review following your stay at our hotel. All our teams are sincerely sorry to learn that your stay was not up to your expectations. Please note that your experience does not reflect the usual quality of our services, so we will take your feedback into consideration and take action accordingly. Our Superior rooms have this name because we have classics rooms with one bed for one people. Do not hesitate to contact us for a next stay in Lyon in order to perfectly prepare your stay, and hope to win you back. By remaining at your disposal, Marion Begoc Front office manager

Average not 4 star

TripAdvisor rating 3.0/5

zeeba1 Solo travel - TripAdvisor review

This is a three star hotel in my opinion . Suggest stay closer to shopping and cafe district . Was on a coach tour room not ready on checkin so went out . Friendly reception . Breakfast great . The hotel room inside is average as quite old , it was clean, the air conditioning ok but I couldn’t turn off the shower ventilation so heard it all night . The room has step over bath into shower . What was of concern is the neighborhood outside certainly at night I would not be walking back as hotel few minutes walk from train station with undesirables outside , it did not feel safe .

Dear zeeba1, Thank you for your comments following your stay at Hôtel Mercure Lyon Centre Château Perrache. We are pleased to receive your good review about our reception staff and our breakfast. We will also be sure to share your appreciation with our entire team. Concerning the others services which didn't meet your expectations, be sure that we we will work on its to provide you an optimal service. Waiting to welcome you again, Sincerely, Marion Begoc Reception manager

Handy for the station

TripAdvisor rating 4.0/5

Derek W TripAdvisor review

We were part of a group, only stayed for one night. Pleasantly surprised by the hotel, lovely building, our room overlooked the railway station, no noise. Dinner and breakfast were good, the staff very helpful.

Dear Derekw646, Thank you for having taken the time to give us your good views about your stay in our hotel :) My team and I are very grateful for your remarks. They will encourage us to keep our efforts to fully meet your expectations. Looking forward to welcoming you shortly Yours sincerely, Marion BEGOC, Front office manager

Enjoyable stay!

Customer review rating 3.5/5

Jca Business - Confirmed reviews ALL

Good location, next to the intercity train station and Metro/tram/bus lines. The hotel is in a gorgeous building and rooms have been nicely renovated. The front desk staff is quite mixed, with some more pleasant and friendly than others. Toiletries are trimmed to the bare minimum for the Mercure chain - no hair conditioner or body lotion. Breakfast was always hectic and crowded, even though the staff replenished food regularly.

Dear Mrs C., Thank you for your comments following your stay at Hôtel Mercure Lyon Centre Château Perrache. We are pleased to receive your overall score of 70/100. We will also be sure to share your appreciation with our entire team and we will work on the areas for improvement that you highlighted. In the expectation of welcoming you again, we ask you to believe in the expression of our best sentiments. Marion Begoc Front office manager

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Other web-users rate our hotel

  • 932 reviews 8.3/10 Location
  • 1,469 reviews 7.3/10 Room
  • 1,122 reviews 8.3/10 Service
  • 27 reviews 5.6/10 WiFi
  • 660 reviews 7.8/10 Breakfast
  • 380 reviews 8.2/10 Vibe
  • 339 reviews 7.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.