Mercure Rouen Champ-de-Mars 4 stars

Customer review rating (ALL Rating) 4.3/5 125 reviews

Mercure Rouen Champ-de-Mars - Image 1
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12 bis Avenue Aristide Briand, 76000 ROUEN, France

Description

Hotel extras

  • On the Right Bank, a 15-minute walk from the historic center.

  • Air-conditioned and renovated rooms.

  • 8,611 sq.ft. meeting area.

  • Large, paid undercover private car park.

  • New catering offer "A l'Epicerie".

Our accommodation(s)

Hotel location

Mercure Rouen Champ-de-Mars

12 bis Avenue Aristide Briand
76000 ROUEN
France

GPS:49.43577, 1.102686

Telephone
Fax +33 2 35 08 15 06

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A L EPICERIE

Like every year, our Le Honfleur restaurant will be closed for lunch from Friday, 25 December 2015 to Sunday, 3 January 2016 and for dinner on December 24, 2015.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  125 reviews

TripAdvisor Rating  4.0/5  947 reviews

Good hotel. Excellent breakfast.

TripAdvisor rating 4.0/5

DavidCarolKt TripAdvisor review

Good room and parking. The breakfast was excellent. Welcome was pretty poor but the staff later were much friendlier. Good for an overnight stop and a couple of extra nights exploring Rouen. Shall stay again on journeys to France in the near future.

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Very badly soundproofed rooms, you can hear any noise from the hallway or from the next room. The economy in towels is not normal, no towel to wipe on the hands.

Satisfied

Customer review rating 4.0/5

David H. Couples - Confirmed reviews ALL

The hotel is in a good location. The contact we had with most staff was very good but very poor with the person who checked us in.

Dear DAVID H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Champ-de-Mars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John J. General Manager, Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

The location of the Mercure was a bit odd...with the Ibis in the same building...and the Ibis building is in disrepair.

Customer review rating 3.5/5

Richard S. Families - Confirmed reviews ALL

One morning, after taking a shower, I grabbed one of the towels provided and the towel was 'SOILED' !! The towel had been washing but the soil stain was still there! It made me ill. This situation at the Mercure is not good. It also seems that the house cleaning staff is not up to par for this hotel. I stayed in room 209....one floor below reception. Furnishings were 'sparse'.

Dear RICHARD S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Champ-de-Mars. Thank you for sharing your experience with us. We sincerely apologize for the issue you encountered with the towel. This is certainly not the standard of cleanliness we strive to maintain, and we understand how unpleasant this must have been for you. We will immediately address this with our housekeeping team to ensure such incidents do not happen again. We also appreciate your feedback regarding the furnishings in your room. We are continuously working to improve our facilities, and your comments will help guide those improvements. We hope you will give us another opportunity to provide you with a much better experience in the future. Thank you again for your valuable feedback. Sincerely, John J. General Manager, Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

Good but improvement needed

Customer review rating 3.0/5

Ivo Couples - Confirmed reviews ALL

Good location, comfortable room, excellent breakfast and very friendly staff. The enormous and spacious parking lot is also a big bonus, especially considering the low parking rate. But there is still a lot of room for improvement. On arrival our room was very dusty, especially under the bed there was a lot of dust. After we reported this, it was cleaned a bit better. I noticed on arrival that the voucher for the welcome drink stated that it was valid for 1 person. Strange if you share a room as a couple. When I asked at the reception, I was told that the voucher would simply be valid for 2 people. However, when I handed it in at the bar, this was refused and another receptionist was even called in who said that it was hotel policy to issue vouchers for only 1 person, namely only the ACCOR member. As a Platinum member with more than 60 ACCOR overnight stays per year, I have never heard this before and it is particularly inhospitable. The next day, the coffee pads and minibar in the room were not replenished, and the second towel was missing. The hotel's digital information book is not up-to-date. For example, the price of parking is incorrect and the breakfast times are not stated correctly. As a token of goodwill, the hotel offered us free parking upon departure. Very kind, because that's how all the employees in this hotel are: very friendly. However, there is some lack of mutual communication and instruction here.

Dear IVO N., Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed our location, comfortable room, excellent breakfast, and the friendliness of our staff. We're also glad the spacious parking and low rate were positive aspects of your stay. However, we sincerely apologize for the issues you encountered. The cleanliness of your room, particularly the dust under the bed, is certainly not up to our usual standards, and we regret that it was not thoroughly addressed upon your arrival. We will review this with our housekeeping team to ensure it doesn’t happen again. Regarding the welcome drink voucher, we apologize for the confusion and any inconvenience it caused. We understand your frustration, especially as a Platinum member, and we will ensure that our staff is fully aligned on hotel policies moving forward to avoid such misunderstandings in the future. We also take note of the issues with replenishing your room’s amenities and the outdated information in the digital hotel book. These details are important to us, and we will make the necessary updates to improve our service. Thank you for your understanding and for highlighting the goodwill gesture offered at the end of your stay. We truly appreciate your loyalty as a Platinum member and hope that, despite these setbacks, we will have the pleasure of welcoming you back in the future for a more seamless experience. Sincerely, John J. General Manager, Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

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Other web-users rate our hotel

  • 287 reviews 7.9/10 Location
  • 422 reviews 6.7/10 Room
  • 327 reviews 8/10 Service
  • 7 reviews 6.5/10 WiFi
  • 199 reviews 8.9/10 Breakfast
  • 141 reviews 5.2/10 Cleanliness
  • 84 reviews 5.8/10 Vibe
  • 82 reviews 4.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.