Mercure Reims Centre Cathedrale Hotel

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Mercure Reims Centre Cathedrale Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,200 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 10 meeting rooms for conferences and training sessions, up to 150 people

  • Terrace dining for lunches and dinners

  • 24-hour room service with our delicious mason jar menu

  • 10mn walk from Notre Dame Cathedral. Coteaux de Champagne at city gates.

  • beIN SPORTS

Hotel location

Mercure Reims Centre Cathedrale Hotel

31 boulevard Paul Doumer
51723 REIMS
France

Telephone +33 3 26 84 49 49

Fax +33 3 26 84 49 84

Contact email

  • CITURA:  A or B Vesle

  • By plane

    PARIS ORLY At 155km / 96 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 130km / 81 miles

  • By plane

    REIMS CHAMPAGNE At 10km / 6 miles - Shuttle paying

  • By helicopter

    REIMS PRUNAY At 10km / 6 miles

  • By car

    CATHEDRALE N°24 At 1km / 0 miles

  • By train

    REIMS At 3km / 1 miles

GPS:49.248794, 4.027219

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

LE REM'

For gourmets, come and discover our seasonal menu in our Restaurant Le Rem'. Open on weekdays for lunch and dinner and on weekends only on Saturday evenings.

Our accommodation(s)

We have three room categories to meet your standards of comfort and make your stay easier. Choose between traditional room overlooking the city or the Canal or a Privilege Room, equipped with queen size bed and offering a higher level of service. Suites are designed for the comfort of families.

Our guest reviews

Our guest reviews for
Mercure Reims Centre Cathedrale Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,200 reviews

TripAdvisor Rating  4.0/5  1,835 reviews

Certificate of excellence 2022

Well located

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Comfortable stay with very helpful staff

Very comfortable and great staff

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

A two night stay whilst travelling to the South of France. Hotel was great, with parking on site and within 10 minutes walk of the cathedral and main restaurant/bar areas.

Friendly staff

Customer review rating 4.5/5

Andreas S. Friends - Confirmed reviews ALL

We had a pleasant week-end at the hotel.

Dear Andreas S., We very much appreciate your comments regarding your stay at the hptel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. Do not hesitate to come back, city of Reims has always new visits and experiences to live ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie GAGNOUX Mercure Reims Centre Cathédrale Restaurant Le Rem' st…

Nice 3 night stay

Customer review rating 4.0/5

Jola Families - Confirmed reviews ALL

The hotel is located by the canal, in a walking distance from the city center and the many champagne houses. Polite staff, nice breakfast- very good selection of breads. No gym - then you can go running by the canal, in the park.

Good location, friendly staff, old rooms, very hot and humid corridor

Customer review rating 4.0/5

Gert Friends - Confirmed reviews ALL

Nice location, friendly staff. The corridor on the 5th floor, where we stayed, was very hot and humid.

Great stay at well located hotel

Customer review rating 5.0/5

Simone B. Families - Confirmed reviews ALL

We have used the Mercure Cathedral before, and if stopping in Reims always book here. Easy to get to, on site parking (tall SUVs won't get in the underground parking, and limited above ground spaces, but is right next door to a public carpark), lovely staff, everywhere is clean and fresh, and 5min walk into Reims itself.

Dear Simone B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. OHH great, 100/100 !! It is always a pleasure to receive positive feedback. I will share your comments with our team. Of course, we have two parkings, one free outside and another one inside for 12€50 per night. We are close to the city center, about 10 min walk Thank you again for sharing your experience, and we hope your next visit in Reims will be as pleasant as the previous one. Sincerely, Stéphanie GAGNOUX Mercure Reims Centre Cathédrale Restaurant Le Rem' st…

Efficient & polite as always

Customer review rating 5.0/5

Jeremy Couples - Confirmed reviews ALL

Although we arrived a little later than expected, we received the usual welcome and we soon installed in our room. Breakfast was good as usual, Although we arrived a little late, our welcome was prompt and polite, as always. Our room was clean and comfortable, and breakfast was good.

Dear David J C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit in Reims will be as pleasant as the previous one. Sincerely, Stéphanie GAGNOUX Mercure Reims Centre Cathédrale Restaurant Le Rem' st…

Comfortable stay and nice location

Customer review rating 4.0/5

David T. Families - Confirmed reviews ALL

Stayed at Mercure Reims Centre Cathedral a number of times the last over 2 years ago fair to say still a very comfortable and friendly place to stay with a great location and safe secure parking garage although some areas on the interior are looking tired with damaged walls and our bathroom was dated. Dinner and breakfast was very nice with a good selection and excellent service.

Dear David T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are delighted to hear that you are satisfied with the quality of service in our restaurant. For information, a renovation project is planned in the hotel and has been delayed due to the global context. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie GAGNOUX Mercure Reims Centre Cathédrale Restaurant Le Rem' st…

Good location, friendly staff

Customer review rating 5.0/5

Jf Couples - Confirmed reviews ALL

I made a mistake with the booking but it was sorted out by the hotel staff which was much appreciated. Friendly, efficient staff, clean room with very comfortable bedding. 10 minute walk from the town centre in a quiet street. I would not hesitate to recommend this hotel.

Dear Janet F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. Indeed, our hotel is about 10 minutes walk from the city center. Thank you again for sharing your experience, and we hope your next visit in Reims will be as pleasant as the previous one. Sincerely, Stéphanie GAGNOUX Mercure Reims Centre Cathédrale Restaurant Le Rem' st…

Customer review rating 4.5/5

Robin Couples - Confirmed reviews ALL

Comfortable room, excellent restaurant.

Dear Robin F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. 90/100 !! It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit in Reims will be as pleasant as the previous one. Sincerely, Stéphanie GAGNOUX Mercure Reims Centre Cathédrale Restaurant Le Rem' st…

Good hotel, very convenient location

Customer review rating 4.5/5

Stuart W. Couples - Confirmed reviews ALL

It was a very convenient stopping off point on the ways to the Alps and being very central it also gave us an opportunity to visit Reims itself. The availability of the garage was a benefit.

Dear Stuart W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. Indeed, we have two parkings, one inside and another outside. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie GAGNOUX Mercure Reims Centre Cathédrale Restaurant Le Rem' st…

Perfect location

Customer review rating 5.0/5

B. W. Couples - Confirmed reviews ALL

Very friendly and welcoming Hotel in an an excellent location for central Reims

Dear W. B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. Ohh 100/100, great ! It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit in Reims will be as pleasant as the previous one. Sincerely, Stéphanie GAGNOUX Mercure Reims Centre Cathédrale Restaurant Le Rem' st…

Well located, good stay.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Good location with less than 10 min walking distance to city centre. Good breakfast.

Dear Jamal Z., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. Indeed we are less than 10 min walk from the city center Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie GAGNOUX Mercure Reims Centre Cathédrale Restaurant Le Rem' st…

Great experience

Customer review rating 5.0/5

Simone H. Families - Confirmed reviews ALL

We stayed as a family with the grandparents as well. Everyone was very friendly and patience with us as our French is very weak. Everyone speaks a phenomenal English. The staff recommended two really great local restaurants to us. The location is amayin, as you can walk to the cathedral, downtwon as well as to the champagne houses.

Dear Simone H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. Ohhh 100/100, great ! It is always a pleasure to receive positive feedback. I will share your comments with our team. Of course, were are close to the city center, about 10 min walk. We take note of your remark concerning the shower. Thank you again for sharing your experience, and we hope your next visit in Reims will be as pleasant as the previous one. Sincerely, Stéphanie GAGNOUX Mercure Reims Centre Cathédrale Restaurant Le Rem' st…

Very nice hotel

Customer review rating 4.0/5

J. R. Couples - Confirmed reviews ALL

Overnight stay - had dinner and breakfast in REM restaurant. Excellent room facilities, easy parking and convenient location. All round good.

In need of improvement

TripAdvisor rating 2.0/5

571keiranc TripAdvisor review

After a very long drive I arrived at the hotel at 11:30pm - I asked if there was any room service or place I could get food - I was told no, which I accept as I’m sure the kitchens were closed. I then asked if I could have a drink from the bar so I could take it to my room - this time I was told no as the person in reception was alone. I could somewhat accept this but…… I was also the only person downstairs so there was no one else to serve other than myself. I got to the room and it was dated - I have stayed in many Accor hotels but to say did I receive good service my answer would be - I received no service

Great

Customer review rating 5.0/5

Cathy S. Couples - Confirmed reviews ALL

Clean lovely room Great front of house

Dear Cathy s., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. Ohh great 100/100 !! It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie GAGNOUX Mercure Reims Centre Cathédrale Restaurant Le Rem' st…

Good Stay

Customer review rating 5.0/5

Paul S. Friends - Confirmed reviews ALL

3 bedded room was a little cramped but ok for one night. Staff very friendly and helpful. Breakfast was very good, with a lot of choice.

Opportunities for Improvement

TripAdvisor rating 3.0/5

vtvoyager TripAdvisor review

Front desk staff were generally pleasant and professional but require training on the features of Accor's frequent guest program (ALL) and the use of Express Checkout. For example, I was rather told sternly by a front desk associate after I dropped off my room key in the Express Checkout box that I simply cannot leave as I needed to see her to complete my checkout. I was put into a situation where I had to explain to her that this is not the principle behind Express Checkout in front of other waiting guests. The room was clean but dated. The room was dark, the walls were scratched, and there was only 1 USB (as part of a clock) available in the entire room. The walls were quite thin as I can hear people's conversations in the next room. I was awakened in the middle of the night by intimate noises coming from the next room. For a 1-night stay, the property is sufficient. However, I would not recommend for multi-night stays.

Dear vtvoyager, thanks to take time to share your experience regarding your stay in our hotel Mercure Reims Centre Cathedrale. We are sorry that our service and hotel did not meet your expectation. We took in note and share with the reception manager your comment about the (un)knowledge about the loyalty program of Accor. For your complete information, we will start soon a global renovation program. Hope to see you soon in Reims again, thanks again for your comments.

Not a real four star hotel

TripAdvisor rating 3.0/5

493valerie TripAdvisor review

It is no longer a four star hotel - the bathroom is inadequate, old. The location is good, not far from the old center and the newer center of town. The hotel sits by the river and is not too noisy, the windows keep out a lot of sound.

Dear 493valerie, Thank you for your comments following your stay at our Mercure Reims Center Cathédrale hotel. Thank you for emphasizing the quality of our location in the city center, which allows many places of interest to be visited on foot.. We take this message to inform you that we are preparing a complete renovation program for our house. See you soon in Reims,

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