Mercure Reims Centre Cathedrale Hotel 4 stars

The hotel itself was well located and the staff were friendly and helpful, especially given the language barrier. The room was clean and well equipped. However, per the website the room we had paid (junior suite) for had a room for the bed and a separate room for the sofa bed / living area. Our room was essentially just a classic room, but maybe slightly bigger. We had booked this for three adults, two of which share a bed and the other had planned to be on the sofa bed in the separate room, as this was cheaper than booking two separate rooms and we are family so we wanted to be closer, but not in the same room. This was THE ONLY reason we had paid extra for a better room, only to be disappointed with a room that didn’t live up to its description. It also wasn’t very well laid out as the bathroom was from the living area and not the bedroom - bit strange. In addition, we were told the mini fridge contents were free, but the fridge was essentially a cupboard as it was switched on upon arrival and we couldn’t work out how to do it. Useless. The shower head was broken, so despite being held up by the shower rail, we couldn’t adjust the angle so it was pointing down towards the wall. We had to remove from the holder to shower ourselves. So overall a nice clean, well located hotel but one whose rooms did not match the website and had silly little faults that you would not expect of a hotel chain this size. This would put me off staying with Mercure in the future.

As you know I stay in quite a lot of your hotels, I do find the Mercure in Reims quite run down, and the location is not that great, I think that this hotel should be down classed into may be an ibis, or requires a serious refurb. My bedroom which was number 523 if I’m not mistaken had lots of damp patches on the wall, and also the shower had black mold in the joints. I did not complain about this, as I did not think it was worth it but I do think that the standard this hotel should be investigated, as you would expect better from a four-star establishment.

Magnifique

Had a lot of fun and enjoyed everything

a minor point : The parking garage is not convenient for bigger cars.

JE REGRETTE LA FERMETURE DU RESTAURANT

Nice large room and we were able to bring our dog

Good location, although the car parking is tricky and confusing. Hotel was very clean and well maintained. Despite overlooking a busy road, there was absolutely no noise at all in the room. My only complaint would be that it is not made clear anywhere before you arrive that the outdoor car parking is not suitable for estate cars and the underground parking is chargeable.

Every time we pass through Reims we try and stay with you . You are central and easy to access and park

As always have a good stay, upgraded room with good facilities but weak air conditioning system. Room very quiet overlooking canal/river. Staff, as always, charming and helpful. Parking good but expensive, as with most Accor hotels. Breakfast was very good with fair choices EXCEPT FOR GLUTEN FREE BREAD AND MUESLI. Walk into main town very quick and easy. Stay here probably a couple of times a year and will continue to.

Friendly reception staff. We had a family suite, so 2 interconnecting rooms. Very spacious. Great shower & toiletries. Nespresso machine. Very comfy beds. Great location about 10 mins walk to cathedral. Lovely breakfast with lots of choice. Would definitely book again.

Your hotel staff at reception as well as in restaurant and bar always working perfectly!

The room was a suite for 4 with good bedding and large. The only hiccups were overheating and the shower drain not flowing well. Breakfast good with large selection. I wished a bit more of fresh fruits and vegetables, but we managed to find apples. The scrambled eggs need to be reinvented, it's just a yellow thick paste. We were disappointed with room service. It doesn't operate outside of lunch and dinner and on Saturday nor Sunday. Even the few 24/24 options listed on the menu were not available. Staff very kind and ready to help, especially the maid.

You seem to have poor information

We had a very good stay. We were upgraded to a suite on the 5th floor - absolutely fabulous