Mercure Reims Centre Cathedrale Hotel 4 stars

The room was a suite for 4 with good bedding and large. The only hiccups were overheating and the shower drain not flowing well. Breakfast good with large selection. I wished a bit more of fresh fruits and vegetables, but we managed to find apples. The scrambled eggs need to be reinvented, it's just a yellow thick paste. We were disappointed with room service. It doesn't operate outside of lunch and dinner and on Saturday nor Sunday. Even the few 24/24 options listed on the menu were not available. Staff very kind and ready to help, especially the maid.

You seem to have poor information

We had a very good stay. We were upgraded to a suite on the 5th floor - absolutely fabulous

will stay again without hesitation

This was my third visit to this girl over a lengthy period. I am pleased to say on each occasion the hotel has been great. Excellent reception, good restaurant with attentive staff and the room very comfortable.

Nice staff But the room was very cold

Very convenient hotel for the city centre or football stadium with easy access from motorway networks. Underground car park is also very handy. Staff always friendly.

The hotel was ok, the room was a bit tired, but the location was good, and free parking, but the food was excellent and the staff were too

Sopped there because of the Tesla destination chargers, unfortunately not working, however ended up charging on a standard outlet which was ok. Hotel great - food in the restaurant was surprisingly good. Close to city centre..

On arrival the reception staff could not have been more helpful, extending to providing a trolley for a suitcases without a prompt; our room was an unsolicited upgrade and it certainly lived up to its designation" premier". we arrived at midday just before the restaurant closed but even so the staff were so obliging especially in welcoming our dog who is thoroughly conversant with the rules. having viewed the city and the cathedral which was within easy walking distance, we returned for our evening meal. again the staff could not be faulted. It was also very good value with the commended wine of good quality and price. The comfort of our room extended to the bed and pillows and the extras, coffee machine and fridge; The breakfast was well prepared but suffered a little from presentation; If you have a high vehicle then parking may be limited but was certainly convenient. Please check laundry for cleanliness and provide a non-slip mat in the shower.

often stay here as convenient for overnight stop - over the years has improved standard considerably, apart from the ramp to covered garage area Really hate this and wish it could be altered Staff always excellent friendly helpful etc. The lady in the restaurant has been there many years and always remembers us and welcomes us with a smile

Excellent service from the staff, excellent rooms. Great location and a lovely city.

We enjoyed staying. Your reception staff were fantastically helpful, with parking especially. The room was comfortable and clean. We ate in the restaurant, which was ok. We enjoyed some dishes, but not others. The service was a little forgetful and we had to ask for some things a few times.

The beds were comfortable, the restaurant was good, and the staff attentive to our requests. All this was up to the standards we expect of Mercure, if not even better in terms of staff helpfulness and courtesy. However, the heating in the room did not work, and nor did the TV. We were offered another room, but it was late, and we were tired. We were then provided with a portable heater, which worked fine. The TV however could to be solved.

Not really near the cathedral. Actually nearer the motorway. As the hotel was very highly heated, we had the window open and suffered the constant traffic noise. We booked the half board option. The meal was ok , not as ni ce in reality as it sounded on the menu. My wife's leek starter was very undercooked and the leeks impossible to chew. The garage is pretty tricky to manoeuvre a 4x4 in and out. The bed was really comfortable. Having paid for a Privilege room we would have expected a nice bathroom not just a plastic shower cubicle.