Mercure Reims Centre Cathedrale Hotel 4 stars

I am not happy I was charged for a room which I cancelled a week prior. On this basis I will not be booking your hotel again. Why should I pay for something I didn't use ??

The staff simply couldn't have been more courteous, welcoming or helpful. Top marks to them and to the management for instilling such a culture at the hotel.

First time we had stayed in a hotel since the pandemic, felt very reassured - all other aspects to the same high standard expected

I received a pleasant welcome from Armand after an extremely unpleasant journey from Kent

Overall very good although our room 509 had a shower cubicle which was incredibly difficult to access because of the limited space. My husband was unable to take a shower because there was insufficient room between the door of the shower cubicle and the wall. I also had great difficulty. Not everybody is small boned and this should certainly be taken into account for all customers considering the price of the room.

Well managed under the circumstances.

Friendly staff, great location lovely rooms

The hotel is well situated, only a 10 minutes walk to the city center. The room is modern and comfortable and the hotel personnel is friendly.

Friendly staf who helps you al the time and explains all the rules. Nice rooms. Nice breakfast. They have tried to take care of Covid-19-rules.

I have stayed in this hotel quite a few times over several years, due to it’s great location. However I was slightly hesitant in booking thIs time, due to our really bad experience on our last visit. But I was rewarded with my faith. The staff at the hotel were really friendly and helpful, even having just come out of lockdown. The hotel and rooms were clean and had lots of coronavirus safety measures in place.

Enough attention for Covid-19 safety a.o. showing in the clean room and other spaces in the hotel

The hotel itself was well located and the staff were friendly and helpful, especially given the language barrier. The room was clean and well equipped. However, per the website the room we had paid (junior suite) for had a room for the bed and a separate room for the sofa bed / living area. Our room was essentially just a classic room, but maybe slightly bigger. We had booked this for three adults, two of which share a bed and the other had planned to be on the sofa bed in the separate room, as this was cheaper than booking two separate rooms and we are family so we wanted to be closer, but not in the same room. This was THE ONLY reason we had paid extra for a better room, only to be disappointed with a room that didn’t live up to its description. It also wasn’t very well laid out as the bathroom was from the living area and not the bedroom - bit strange. In addition, we were told the mini fridge contents were free, but the fridge was essentially a cupboard as it was switched on upon arrival and we couldn’t work out how to do it. Useless. The shower head was broken, so despite being held up by the shower rail, we couldn’t adjust the angle so it was pointing down towards the wall. We had to remove from the holder to shower ourselves. So overall a nice clean, well located hotel but one whose rooms did not match the website and had silly little faults that you would not expect of a hotel chain this size. This would put me off staying with Mercure in the future.

As you know I stay in quite a lot of your hotels, I do find the Mercure in Reims quite run down, and the location is not that great, I think that this hotel should be down classed into may be an ibis, or requires a serious refurb. My bedroom which was number 523 if I’m not mistaken had lots of damp patches on the wall, and also the shower had black mold in the joints. I did not complain about this, as I did not think it was worth it but I do think that the standard this hotel should be investigated, as you would expect better from a four-star establishment.

Magnifique

Had a lot of fun and enjoyed everything