Mercure Amsterdam City Hotel

Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,852 reviews

See on a map

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our accommodation(s)

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,852 reviews

TripAdvisor Rating  4.0/5  2,840 reviews

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The reception staff were very accommodating but Some staff in the restaurant weren't friendly The amenities in the shower weren't replenished The lobby was nice and homey

Dear Marinella Agnes, We appreciate that you took the time to share your experience with us. We appreciate your kind words about our team, and are delighted that you received a warm welcome. We regret that not everything was as you expected and would have appreciated you informing us at the time, as we would have tried to find a solution for you. Rest assured, your comments have been noted. With kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Very good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Very Good

Dear Tarek, Thank you very much for this positive review. We are very grateful for your appreciation of our high standards, it encourages us to constantly improve our performance. It's a pleasure to read you appreciated the welcome offered by our team. With kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Bad checkin experience

Customer review rating 1.5/5

Vineet A. Families - Confirmed reviews ALL

We had only evening to spend at Amsterdam and reached the hotel lobby around 2:55 PM. It took us 15 mins before even speaking with a front desk, when one person was standing idle at the desk. When we approached him, he was simply not interested. The other person was talking to a guest and discussing details on sight-seeing with non-frugal information such as partying/dancing where we as a party with 11 year old patiently waited to be checked-in. On checkin in the room the locker was not accessible and we connected to front desk who committed sending someone but no one came up. This delayed us further and we eventually gave up, leaving our personal belonging at risk in the hotel room.

Dear Vineet, Thank you for sharing your review. We apologize for any inconvenience during the check-in process but appreciate that you have brought this to our attention; this gives us the opportunity to review our procedures with the team. Moreover, we have addressed your comments with our team members to ensure that our guests' concerns are always dealt with. Please accept our apologies for any inconvenience. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Comfortable hotel with added luxury

Customer review rating 4.5/5

Tasha R. Couples - Confirmed reviews ALL

Great room, great breakfast, good complimentary mini bar, great staff and lovely bar. Only things which were not do great - tv only had one working channel so couldn’t watch tv to relax and had to collect own bath robes

Дорогая Natasha, We are delighted to hear that our hotel met your expectations and that your stay was comfortable. It's also great to hear that you were able to make the most of our tasty breakfast, and hope it started your day off well. However, your remarks about the amenities have been duly noted; our guests' reviews are useful to evaluate our services in order to better meet our guests' expectations in future. With kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Location was less reachable from Metro station but perfect stay

Customer review rating 4.5/5

Menno V. E. Business - Confirmed reviews ALL

The location is less reachable by public transport (Metro station Overamstel). Also the room heating didnt work as expected. Since the room was in perfect condition I rated a 9. Friendly personnel and breakfast included.

Dear Menno, Thank you for taking the time to share your review. We are happy that you were pleased with your room and appreciate your recognition of our team's excellent service. However, we are sorry that our location was not entirely what you were looking for. We do have transport options close by and our team are always available with information and advice on the best way to reach your destination. We also regret that you had issues with the heating system in your room; our team are always on hand to assist if needed. We hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,086 reviews 7/10 Location
  • 1,826 reviews 7.3/10 Room
  • 1,710 reviews 8.3/10 Service
  • 25 reviews 7.1/10 WiFi
  • 820 reviews 6.5/10 Cleanliness
  • 812 reviews 7.8/10 Breakfast
  • 382 reviews 3.6/10 Value
  • 340 reviews 9.3/10 Vibe

Powered by Trustyou

All our hotels in Amsterdam