Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,933 reviews

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Mercure Amsterdam City Hotel - Image 1
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Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,933 reviews

TripAdvisor Rating  4.0/5  2,869 reviews

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Receptionist is not friendly during checked in. Housekeeping did not clean properly. Dirty glasses were only washed every 2 days. Sometimes we got box water and sometimes we did not.

Dear Guest, Thank you for taking the time to share your review. We're delighted to know you appreciate our commitment to sustainable development, and we're equally pleased that you would recommend our loyalty programme to others. However, we regret to hear that the cleanliness of your room did not meet your expectations. We take pride in our housekeeping standards and although our rooms are cleaned daily with the utmost care, we apologize if we fell short in this instance. Regarding the water provisioning, our hotel ensures that tap water in the rooms is of the highest quality, and we regret any inconsistency you experienced. Moreover, we are truly sorry to hear that you found the receptionist to be less than friendly upon check-in. We strive to provide warm and professional service to all our guests, and it's disheartening to learn that we did not achieve this during your stay. We are grateful for guests like you who take the time to inform us of areas where we can improve. Your comments are invaluable as they help us to better serve all our visitors. Rest assured, we are dedicated to enhancing the guest experience and your insights have been shared with our team. We look forward to welcoming you back on a future trip. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

The mattress is very comfortable, but it's inconvenient to commute as I have to walk a distance to reach the train station. It becomes more troublesome on rainy days.

Customer review rating 3.5/5

Sc Families - Confirmed reviews ALL

I've stayed for four nights, but the housekeeping staff hasn't replenished the toilet paper in my bathroom when it's nearly finished, and no one has refilled the backup tissue in the tissue box either. The hotel also does not provide toothpaste.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear that our front desk team contributed positively to your experience. It is our pleasure to provide attentive service, and we look forward to sharing your kind words with them. We regret to hear about your concerns regarding transportation. We understand that Amsterdam's weather can sometimes make the walk to the train station less pleasant. While we do not currently offer shuttle bus services, our location near the metro stations Spaklerweg and Overamstel typically facilitates convenient access to various parts of the city. However, we appreciate your perspective and will consider it as we strive to enhance our guest experience. Please accept our apologies for the oversight in not replenishing the toilet paper and tissues in your room. This is certainly not in line with our standards, and we will address this with our housekeeping team to ensure our rooms are always well-stocked. Furthermore, we understand your concerns regarding the cleanliness of the water kettle in your room. We maintain rigorous cleanliness protocols, and this feedback will help us to further improve our services. We are proud to offer comfortable accommodations, and it pleases us to know that you found the mattress to your liking. Our guests' rest and satisfaction are of utmost importance. However, we regret that we do not provide toothpaste as part of our room amenities, but we are always happy to assist our guests with any requests they may have during their stay. We do hope to welcome you back in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Good stay

Customer review rating 4.0/5

Alan Business - Confirmed reviews ALL

We had a good experience,it was close to the Rai

Dear Alan, Thank you for your review. We are delighted to hear that you appreciated our hotel's location, close to the Rai, and found the cleanliness up to the mark. It's also gratifying to know our commitment to sustainable development resonated positively with you. Regarding your experience with the room size, we strive to offer a variety of rooms to meet different needs and preferences, and we regret to hear that the room you received did not completely meet your expectations. For future visits, we may suggest exploring our Privilege Rooms, which offer additional space for added comfort. We also regret that our current staffing limitations have impacted the availability of room service, and we hope to resume this service as soon as possible to enhance the convenience and overall experience of our guests. Our team is dedicated to providing an enjoyable experience, and it is through feedback like yours that we are able to continually improve our services. We look forward to welcoming you again. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

Nice environment

Customer review rating 4.5/5

Frans H. Families - Confirmed reviews ALL

We get a very nice room, well located close to the train station

Dear Frans, Thank you for such a great review. It's delightful to hear that you appreciated the beautiful environment and your well-appointed room. Our aim is to provide a convenient and comfortable stay, so we are glad to know that our location close to the train station contributed positively to your visit. We also noticed that you are a member of our ALL – Accor Live Limitless loyalty programme. Your support is of great value to us, and we're pleased that you seem satisfied with it. Cleanliness is a priority for us at Mercure Amsterdam City, and your high rating in this area is a testament to the meticulous efforts of our housekeeping team. We look forward to welcoming you again soon, Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Very good stay

Customer review rating 5.0/5

Nathan Couples - Confirmed reviews ALL

Hotel is in a good location with easy access to amaterdam centraal station via the train station thats only 5 minute walk away. We had a minor issue with our TV and this was fixed almost immediately with great customer service. Easy and convenient baggage storage and water fountains in the reception were also nice too see. I would recommend to any visiting amsterdam to use this hotel

Dear Nathan, Thank you for taking the time to share your review. It is heartening to hear that our location served you well and provided convenient access to Amsterdam Centraal. We take pride in our strategic position that allows our guests to navigate the city with ease. We sincerely apologize for any inconvenience caused by the TV in your room. Our team is committed to resolving such issues swiftly, as we understand the importance of every aspect of your stay. It's a pleasure to know that our customer service met your expectations and contributed positively to your experience with us. Your appreciation for our baggage storage service and the water fountains in our lobby reinforces our commitment to offering amenities that enhance the convenience and comfort of our guests. We're delighted that these details did not go unnoticed. Finally, your willingness to recommend Mercure Amsterdam City is the highest compliment we could receive. Thank you for your endorsement, and we hope to have the opportunity to welcome you back in the future. We look forward to welcoming you again. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,582 reviews 7.2/10 Location
  • 2,322 reviews 7.5/10 Room
  • 2,088 reviews 8.4/10 Service
  • 37 reviews 6.1/10 WiFi
  • 1,068 reviews 8.4/10 Breakfast
  • 1,057 reviews 6.8/10 Cleanliness
  • 478 reviews 4.8/10 Food
  • 454 reviews 9.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.