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Mercure Amsterdam City Hotel 4 stars

Customer review rating 4.3/5 14,268 reviews

ALLSAFE approved hotel

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Mercure Amsterdam City Hotel
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+ 22 Services

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Laundry
  • Local Convenience Store onsite called 'STACH' Open 24/7
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
  • Boat excursions (nearby)
  • Other sports activities
Business services
  • 11 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ amsterdam
netherlands

Tel: +31207219176

Fax: (+31)20/6948735

Check-in from 15h00

Check out up to 12h00

  • OVERAMSTEL :  51 OVERAMSTEL /EXIT JOAN MUYSKENWEG

  • By plane

    AMSTERDAM SCHIPHOL At 17km / 10.63 miles

  • By plane

    EINDHOVEN At 200km / 125 miles

  • By plane

    ROTTERDAM ZESTIENHOVEN At 68km / 42.26 miles

  • By plane

    SCHIPHOL INTERNATIONAL AIRPORT At 16.99km / 10.56 miles

  • By helicopter

    SCHIPHOL HELIPAD At 17km / 10.56 miles

  • By car

    S109 RAI At 1.5km / 0.94 miles

  • By car

    S110 AMSTEL At 0.1km / 0.06 miles

  • By car

    S111 WEESPERTREKVAART AMSTEL At 1.5km / 0.94 miles

  • By train

    AMSTEL STATION At 5km / 3.11 miles

  • By train

    RAI STATION At 2.6km / 1.62 miles

  • By train

    WTC ZUID STATION At 4.1km / 2.55 miles

GPS :52.335579, 4.913228

Our accommodation(s)

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

Our restaurants and bars

FLOOR RESTAURANT & LOUNGE

Type of cuisine: International

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

FLOOR BAR & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you cna even realx on the terrace!

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 500

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Amsterdam City Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

14,268 reviews

TripAdvisor Rating 4.0/5

2,766 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Average stay

Customer review rating 3.5/5

Radoje D. Couples - 14/09/2021 Confirmed reviews ALL

Big hotel little bit far from the city center.

Dear Radoje D., Thank you for taking the time to tell us about your experience at the Mercure Amsterdam City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Xadim Front Office

Beautiful rooms

Customer review rating 5.0/5

Pete Couples - 09/09/2021 Confirmed reviews ALL

I was so happy when I arrived here and saw my room. I could have stayed for so much longer.

Dear Peter, I'm glad to see you had a perfect stay. Hopefully you're here soon again for a longer stay! Thank you! Best regards, Lars Onderstal Front Office Manager

Good stay, friendly staff

Customer review rating 4.5/5

Thomas Business - 08/09/2021 Confirmed reviews ALL

Nice room, friendly staff, good food, good beverages

Dear Thomas, Thank you for your positive review. I'm happy to see you had a good experience with us and that everything was good. Would like to see you soon again! Best regards, Lars Onderstal Front Office Manager

Disappointing compared to previous stays

Customer review rating 2.5/5

Bart Couples - 04/09/2021 Confirmed reviews ALL

When we came back to our room on Tuesday evening we found that we hadn't received a refill of shower gel. Luckily a member of staff was still on our floor with the cart so I could ask her for a bottle. But seriously, little things like this are annoying. No acceptance of cash money in the hotel anymore is both annoying and ridiculous. Where the breakfast buffet in the past was one of the highlights of a stay in this particular Mercure hotel, now it was a big letdown. Don't get me started on corona impacting what can and can't be offered. If you're offering croissants that need to be taken with those pincers, than you can offer the regular buffet with different sorts of bread, with bacon, with FRESH orange juice (and not some stuff from a box), etc. etc. Our room was spaceous and clean but that's about where it stops. The air conditioning is just loud on whatever setting if it's turned on. There are no closets AT ALL to hang away and store away clothing; seriously??? In the bathroom there's only one small towel rack. Guests just need to get creative to hang some towels to dry we suppose... Good points for the general friendliness of the staff and sufficient provision of antibacterial gel though.

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Mercure Amsterdam City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kind regards, Francis Windt General Manager Mercure Amsterdam City

The hotel was nice and clean, good service!

Customer review rating 5.0/5

Dva Couples - 04/09/2021 Confirmed reviews ALL

Great one night stay. Great facilities and friendly staff. Definitely would recommend to friends and family.

Dear Danique, Thank you for your positive review! I'm glad to read that you had wonderful stay and good experience with our staff! Hopefully we see you soon again. Best regards, Lars Onderstal Front Office Manager
Customer review rating 5.0/5

S. Families - 01/09/2021 Confirmed reviews ALL

Nice hotel

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Amsterdam City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Francis Windt General Manager Mercure Amsterdam City

Really good hotel.

Customer review rating 4.5/5

Odaisen Business - 31/08/2021 Confirmed reviews ALL

The people working in reception were very kind and helpful and I appreciate the smile the had to make you feel welcome. The room was very clean and fresh. The location was quite good and not that far from city. The only critic that I have is that the food during lunch and dinner should be better and perhaps more options in the menu.

Dear Odai S., We very much appreciate your comments regarding your stay at the Mercure Amsterdam City Hotel. It is always a pleasure to receive (positive) feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xadim Front Office

Great staff and service

Customer review rating 4.5/5

Caroline Families - 30/08/2021 Confirmed reviews ALL

The staff and service were great, everyone was so polite and helpful, it was close to the metro and close to shops and the supermarket, also close to two parks so great for the kids

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Mercure Amsterdam City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis Windt General Manager Mercure Amsterdam City
Customer review rating 2.0/5

Anonymous Business - 30/08/2021 Confirmed reviews ALL

Unfortunately left over food from other guests before the hotel rooms were not cleaned for days and laundry stored in the hall way on floor 7. The windows facing the construction next door were very dirty. One could hardly enjoy the view. COVID saftey was different to what I am used in Germany or the office (wipes and cleaner on each door). Masks in public areas.

Dear Mrs. B., Thank you for taking the time to tell us about your experience at the Mercure Amsterdam City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francis Windt, General Manager Mercure Amsterdam City

Good stay

Customer review rating 4.0/5

Bernd Business - 27/08/2021 Confirmed reviews ALL

All went well, everyone working in the hotel was supportive. Reception cooperative, breakfast was good and went fast, rooms modern and well equipped

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Amsterdam City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Francis Windt General Manager Mercure Amsterdam City

Well located, welcoming staff

Customer review rating 5.0/5

Hugo D. Friends - 26/08/2021 Confirmed reviews ALL

Everything from the check-in to the check-out was absolutely perfect. Big thank you to the Night Audit working during our stay who was able to answer all my questions and requests and made us feel at home.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Amsterdam City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francis Windt General Manager Mercure Amsterdam City

Prima

Customer review rating 4.5/5

Xxxxxxx Couples - 23/08/2021 Confirmed reviews ALL

Prima hotel

Geachte gast, Bedankt voor uw lovende beoordeling over ons hotel! We zijn blij dat u heeft genoten van uw verblijf en we hopen u snel weer te zien bij Mercure hotel Amsterdam City. Met vriendelijke groet, Amy van 't Veer Team Member Front Office

Good

Customer review rating 4.5/5

Anonymous Business - 02/08/2021 Confirmed reviews ALL

Good

Dear Guest, Thank you for taking the time to fill out a review for our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Xadim Front Office

Wonderfull hospitality.

Customer review rating 5.0/5

Monica H. Solo - 30/07/2021 Confirmed reviews ALL

I loved the room. Catered for my every need. Comfortable bed and very nice linen. The shower was great. The staff were amazing! They went out of their way to make me feel welcome. I felt like one of the family. Thank you so much for a wonderful stay.

Dear Monica H., We very much appreciate your comments regarding your stay at the Mercure Amsterdam City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Schilderman Team member Front Office

The best team!

Customer review rating 5.0/5

M. A. Couples - 27/07/2021 Confirmed reviews ALL

Amazing!!! The lady who made our check-in and check-out is an absolute pearl! Nice, friendly, helpful, she was welcoming us as we were special! Thank you the front office manager for the lively card and waffles we found in our room! The Room! Amazing view, cosy and decorated for our special occasion.

Dear Ameal M., We very much appreciate your comments regarding your stay at the Mercure Amsterdam City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valeria Gonzalez The Front Office Team

best spa and breakfast ever

TripAdvisor rating 5.0/5

738sunam 28/02/2020 TripAdvisor review

Hello you should stay at that hotel specially mercure amsterdam city hotel. The location is quite calm, serein and near the center. The spa- sauna and steambath are really sincerely great. And the breakfast is awesome. Enjoy the hotel!

Dear guest, Thank you very much for sharing your experience at our hotel. We are delighted to see that you enjoyed our sauna and steam bath. Furthermore, we are glad that the extensive breakfast buffet exceeded your expectations. Thank you for recommending us to others! We cannot wait to see you again in the future. Kind regards, Ben Breekveldt Management Assistant

Lovely Amsterdam

TripAdvisor rating 4.0/5

alanhdonnelly 25/02/2020 TripAdvisor review

Quiet location. Nice distance from airport and city. Not city centre. If you hadnt breakfast included it was expensive, and no where close by to eat. Overall lovely hotel with great staff and good food. Would definately be back.

Dear Alan, Thank you very much for sharing your feedback with us. We are happy to see that you had a pleasant stay and that you consider our hotel to be lovely. Your comments will be shared with our staff. For our breakfast we suggest to make use of our a la carte breakfast for your next visit. Here individual items can be ordered should you not want to make use of the extensive buffet. We look forward to welcoming you again very soon. Kind regards, Ben Breekveldt Management Assistant

perfect

TripAdvisor rating 5.0/5

Trail701866 Couples - 22/01/2020 TripAdvisor review

perfect hospitality throughout the stay (reception, breakfast, restaurant, bar). perfect room and very clean. promise customer Gold kept. effeiciency of the receptionnist on check in and check out related to questions on Booking with point. question sent after the stay regarding a lost item, and response was very quick and clear.

Dear guest, Thank you very much for sharing your perfect experience at the Mercure Hotel Amsterdam City. We are delighted to be informed that you experienced perfect hospitality in all our departments and that you enjoyed your room. It is our aim to treat all guests as best as we can and we are glad to read that you felt happy as a Gold member. For your next trip to Amsterdam we look forward to welcoming you again to our hotel. Kind regards, Ben Breekveldt Management Assistant

Average hotel, with not friendly bar staff

TripAdvisor rating 2.0/5

Traveler830045 Couples - 08/01/2020 TripAdvisor review

Average hotel, doesn't feel like 4 star hotel, apart of lounge area (which is actually really nice). A la Carter menu in the bar - choice is small. Sleep quality afwull. Beds are absolutely old and uncomfortable. We didn't get proper sleep during all our stay. Rooms are much smaller than on picture, literally for two people there is no space even to turn around. I booked DOUBLE room, but got twin room. On the checkout Charged me more than was my booking. Also rude and not friendly some of the bar staff. I was very disappointed with hotel and my choice, will never go back. I would definately advise hotel to make refurb, change beds, and carpets, as our one was with big dirt mark in the middle of the carpet. It's not what you expect from 4 star hotel. By the way metro station is around 12 minutes walking (shuttle you can get on the weekdays only from 9am to10 am, weekends 9am to 11am).

Dear guest, Thank you very much for sharing your feedback with us. We highly regret to be informed that you would not want to come back to our hotel after your experience with us. It is our aim to provide comfortable nights sleep and are sorry to find out that the beds were not to your liking and withheld you from substantial sleep. Furthermore, it is possible that the city tax was charged upon checkout, as this is not always included in the rate when booking depending on the booking platform. In regards to the service provided in the bar I would like to inform you that our Food and Beverage Manager was informed about this issue. We would like to thank you for your constructive feedback and want to thank you for choosing our hotel for your trip to Amsterdam. Kind regards, Ben Breekveldt Management Assistant

Perfect!

TripAdvisor rating 5.0/5

bexwhite13 Couples - 05/01/2020 TripAdvisor review

From the moment we arrived, we loved it! The staff there are fantastic , so friendly and helpful in every way from travel arrangements to places to eat and visit. Check in was smooth and professional, service was great. A special mention to Michelle from the restaurant area who went the extra mile for my partners birthday on New Years Day, organising balloons, cookies and a lovely note on the bed for our return! Super clean and comfortable room, a lot bigger than many rooms in the Centrum area, very easy to get to the city. I’ve travelled a lot across the world and I would definitely recommend this hotel.

Dear Guest, Wow, I am happy to read that my colleague Michelle made your stay at our hotel very special. I will pass on your kind words to her as I know she will love to hear your compliments. At mercure we try to make our guest feel special and I am happy to read that we succeeded in making you and your partner more than just a hotel guest. I hope that you enjoyed Amsterdam, and if you are ever in the neighbourhood again, do not hesitate to come by again. Kind regards, Amy van 't Veer Front Office Supervisor

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