Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,836 reviews

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ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10

GPS:52.335579, 4.913228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property


In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,836 reviews

TripAdvisor Rating  4.0/5  2,868 reviews

Certificate of excellence 2022

Only a buffet

TripAdvisor rating 4.0/5

Roburite Couples - TripAdvisor review

We stayed in an 11th floor Privilege room. The view was great. It was very nice, clean and plenty of room. Part of the breakfast room is set aside for Privilege customers. My only gripe is that the restaurant was only doing buffet meals at €32. On most evenings I only want a small plate. We discovered that the Van Der Valk hotel, next door, has an excellent restaurant. Which is lucky because there isn't anything else nearby. If you are walking from the station try to find the route alongside the canal, it's the quietest way.

OK stay but far from city, beds uncomfy

Customer review rating 3.0/5

Lucy Couples - Confirmed reviews ALL

Lobby and entrance area very nice. Took a long time to check in even though we completed online prior. Walk to the metro 10-12 minutes then 7 stops into central, not the worst but could be better. Room reasonable size and full size mirror available. Bed quite uncomfy

Dear Guest, Thanks for taking the time to review your visit to our hotel. We're pleased to hear that you found the lobby and entrance area to your liking, and it's great to know that our room sizes met your expectations, complete with a full-size mirror for your convenience. We apologize for the longer-than-expected check-in process and are looking into streamlining this experience for our guests. Concerning the comfort of the beds, we aim to provide a restful night's sleep and we regret to hear this was not the case for you; we offer additional pillows and toppers upon request to enhance your comfort. While our hotel is not located in the city center, we're glad that you found the proximity to the metro station and the number of stops to the central areas manageable. We hope the modern amenities and the stunning views from our higher floors added to the enjoyment of your visit. We hope that you will return in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Great stay

Customer review rating 5.0/5

Roee J. Couples - Confirmed reviews ALL

Staff are very welcoming, Room had amazing view, food was great 10/10 would book again

Dear Roee, Thank you for sharing this review of your time at our hotel. We're thrilled to hear that you found our staff welcoming, particularly Joris at the reception who is indeed a valued member of our team. It's wonderful to know that the room provided you with an amazing view; our rooms do indeed offer various perspectives over the park, river, and Amsterdam cityscape. We're also delighted that the quality of the food met your expectations, as our Chef Mr. Rinze Muizelaar takes great pride in creating dishes inspired by local cuisine. We look forward to welcoming you back for another great stay. We look forward to a return visit from you in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

close to office

Customer review rating 2.5/5

Prabin Business - Confirmed reviews ALL

No one answered to calls made from room to reception (several times), no one helped when I wanted to heat a food for dinner and the request was just 2 mins microwave (spoke to reception, bar, restaurant :( ), no one helped when internet wasn't working, suddenly room lights turned off a day and had to ask housekeeping/hotel executive for help in the evening. next time definitely have to think of stay here...

Dear Guest, Thank you for taking the time to review your stay. We're glad to hear our location was convenient for your needs. We apologize for the challenges you faced during your stay, including the lack of response from our team and the issues with the microwave, internet, and room lights. Our guests' comfort is a top priority, and we are looking into these matters to ensure they are addressed. Additionally, we note your suggestion for more TV channels and will consider it for future improvements. While we strive to maintain high standards, we acknowledge that your experience did not meet those expectations, and we're committed to doing better. We hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Nice stay near RAI conference center

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice, clean and modern.

Dear Thomas, Thank you for sharing your feedback concerning your recent stay. We are thrilled to hear that you found our hotel to be nice, clean, and modern, which reflects our commitment to providing a contemporary and welcoming environment for our guests. Our proximity to the RAI conference center is indeed one of the conveniences we are proud to offer for our business travelers. We understand that waiting times can impact the overall experience, and we are constantly looking for ways to expedite processes to ensure a smooth and efficient arrival for our guests. It's gratifying to know that the modern design and cleanliness of our hotel contributed positively to your stay. We strive to maintain high standards and are glad that these efforts resonated with you. We hope we have the opportunity of seeing you again in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,458 reviews 7.2/10 Location
  • 2,202 reviews 7.5/10 Room
  • 2,026 reviews 8.5/10 Service
  • 36 reviews 6.8/10 WiFi
  • 1,003 reviews 8.4/10 Breakfast
  • 990 reviews 7/10 Cleanliness
  • 443 reviews 5.2/10 Food
  • 428 reviews 9.1/10 Vibe

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