Mercure Amsterdam City Hotel 4.5 stars

Dear Guest, Thanks for taking the time to review your visit to our hotel. We're pleased to hear that you found the lobby and entrance area to your liking, and it's great to know that our room sizes met your expectations, complete with a full-size mirror for your convenience. We apologize for the longer-than-expected check-in process and are looking into streamlining this experience for our guests. Concerning the comfort of the beds, we aim to provide a restful night's sleep and we regret to hear this was not the case for you; we offer additional pillows and toppers upon request to enhance your comfort. While our hotel is not located in the city center, we're glad that you found the proximity to the metro station and the number of stops to the central areas manageable. We hope the modern amenities and the stunning views from our higher floors added to the enjoyment of your visit. We hope that you will return in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Roee, Thank you for sharing this review of your time at our hotel. We're thrilled to hear that you found our staff welcoming, particularly Joris at the reception who is indeed a valued member of our team. It's wonderful to know that the room provided you with an amazing view; our rooms do indeed offer various perspectives over the park, river, and Amsterdam cityscape. We're also delighted that the quality of the food met your expectations, as our Chef Mr. Rinze Muizelaar takes great pride in creating dishes inspired by local cuisine. We look forward to welcoming you back for another great stay. We look forward to a return visit from you in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Guest, Thank you for taking the time to review your stay. We're glad to hear our location was convenient for your needs. We apologize for the challenges you faced during your stay, including the lack of response from our team and the issues with the microwave, internet, and room lights. Our guests' comfort is a top priority, and we are looking into these matters to ensure they are addressed. Additionally, we note your suggestion for more TV channels and will consider it for future improvements. While we strive to maintain high standards, we acknowledge that your experience did not meet those expectations, and we're committed to doing better. We hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Thomas, Thank you for sharing your feedback concerning your recent stay. We are thrilled to hear that you found our hotel to be nice, clean, and modern, which reflects our commitment to providing a contemporary and welcoming environment for our guests. Our proximity to the RAI conference center is indeed one of the conveniences we are proud to offer for our business travelers. We understand that waiting times can impact the overall experience, and we are constantly looking for ways to expedite processes to ensure a smooth and efficient arrival for our guests. It's gratifying to know that the modern design and cleanliness of our hotel contributed positively to your stay. We strive to maintain high standards and are glad that these efforts resonated with you. We hope we have the opportunity of seeing you again in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City