Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,644 reviews

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Mercure Amsterdam City Hotel - Image 1
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Mercure Amsterdam City Hotel - Image 3
Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,644 reviews

TripAdvisor Rating  4.0/5  2,889 reviews

Certificate of excellence 2024

Customer review rating 1.5/5

Paul Couples - Confirmed reviews ALL

Too expensive for what you get No shuttle service to airport Need to walk 1/2 mile from metro in rain to get to Walk several blocks in rain to get something to eat in evening No wash rags No Kleenex Show head wouldn’t switch Small room for price Poor bed and chairs for price First checked in put up in room that was occupied had to haul luggage all over must have put us up in poorer room than what we were booked for No swimming pool could not find hot tub on 1st floor

Suitable

Customer review rating 3.5/5

Michelle Couples - Confirmed reviews ALL

Accomodations were acceptable, clean tidy. The cleaning was rather basic and amenities not topped up one day we had no toielt paper or coffee stirrers but yeah it was ok.

Dear Michelle, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found the accommodations at our hotel to be acceptable, and we strive to provide a clean and tidy environment for all of our guests. Our rooms are designed to offer a comfortable and modern space, with individually controlled air conditioning and a range of amenities for your convenience. However, we are sorry to hear that the cleanliness and amenities during your stay did not entirely meet your expectations. We understand how important these aspects are for an enjoyable stay, and we empathize with the inconvenience caused. We maintain high standards of cleanliness and our housekeeping team is instructed to ensure that all rooms are well stocked with necessities. Furthermore, our guest amenities, including coffee facilities, are typically praised for their quality. We are concerned to learn about your experience and will be reviewing this feedback with our team to ensure such oversights are addressed. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Fantastic staff - good stay

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

The staff were really helpful and amazing. A few things though: The room or toilet doesn’t have very good ventilation and there was a bit of a smell in the room. The machine in the gym was broken and the location was a bit odd. Otherwise a good stay.

Dear Guest, Thank you for taking the time to share your review. We are delighted that you found our staff helpful and amazing, as we strive to offer attentive and personalized service to each of our guests. However, we apologize for the issues you encountered with the room ventilation and the unintended scent. We understand how important a fresh and welcoming environment is for our guests' comfort. Moreover, we regret to hear about the gym equipment not being in working order during your visit. We aim to provide well-maintained fitness facilities for our guests' health and enjoyment. We hope we W. have the opportunity to see you again in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Great Stay

Customer review rating 4.5/5

Malcolm S. Couples - Confirmed reviews ALL

From arrival to departure the staff were friendly, courteous and attentive, Hotel was clean and fresh looking.

Dear Malcolm, Thank you for taking the time to share your review. We are truly thrilled to hear that your stay with us was so enjoyable. We are delighted that you appreciated the attentive service from our friendly staff, the pristine condition of our hotel, and the unexpected delight of a room upgrade. It's great to know that our efforts to provide a welcoming and clean environment, as well as special perks for our ALL – Accor Live Limitless loyalty programme members like yourself, helped make your stay memorable. We hope we will have the opportunity to see you again in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Terrible location

Customer review rating 1.5/5

Robert P. Friends - Confirmed reviews ALL

15 minutes from metro with no buses or trams or local shops, bars anything - and taxis in Amsterdam are expensive and rare Overcharged by about 200 euros for room which was blamed on Booking.com - unfortunately it was booked by a friend Staff pleasant

Dear Mr P., Thank you for taking the time to share your review. We are pleased that you found our staff pleasant, reflecting our commitment to service. However, we regret to hear that the hotel's location did not meet your expectations. Our hotel is conveniently positioned just a short walk from metro stations Overamstel and Spaklerweg, providing direct access to the heart of Amsterdam within 10-15 minutes. However, we understand that the convenience of transport can be subjective and we apologize if this was not adequately communicated. Regarding the issue with the room charges, we're sorry for any confusion that arose from the booking process. While we typically ensure transparent communication of fees through all booking platforms, it appears there was a misunderstanding in this instance. We will review this with the third-party service to prevent such discrepancies in the future. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,622 reviews 7.3/10 Location
  • 2,293 reviews 7.6/10 Room
  • 2,001 reviews 8.4/10 Service
  • 43 reviews 6.3/10 WiFi
  • 1,043 reviews 8.4/10 Breakfast
  • 1,024 reviews 6.9/10 Cleanliness
  • 484 reviews 5/10 Food
  • 483 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.