Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,391 reviews

Best price
guarantee
Mercure Amsterdam City Hotel - Image 1
Mercure Amsterdam City Hotel - Image 2
Mercure Amsterdam City Hotel - Image 3
Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Pascal Vos. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,391 reviews

TripAdvisor Rating  4.0/5  2,906 reviews

Certificate of excellence 2024

located close to metro but outside of the city centre

Customer review rating 3.5/5

Asma Families - Confirmed reviews ALL

The rooms and bathroom were not properly cleaned during the stay. We checked in at 1500 but our room was not ready until at least an hour later. The quilts were too light and not warm enough for the weather.

Dear Asma, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated our hotel’s proximity to the metro and its location just outside of the city centre, providing a blend of convenience and tranquility. However, we regret to hear that the level of cleanliness in your room did not live up to the high standards we set for ourselves. We understand that a clean and welcoming room is essential for a comfortable stay, and we truly apologize for any inconvenience this may have caused. Moreover, we are sorry to hear about the delay you experienced during check-in. We strive to have rooms ready promptly by 15:00, and it is disappointing to know we fell short of this commitment during your visit. Finally, we empathize with your discomfort regarding the bedding, and we regret that the quilts provided were not sufficient for the cooler weather. We do offer extra pillows and toppers upon request, and our reception is available to assist with additional amenities to ensure a cozy night’s sleep. Nonetheless, we hope you were able to create memorable moments during your time in Amsterdam and that the positive aspects of your stay left a lasting impression. We value your loyalty as an ALL – Accor Live Limitless Classic member and hope to have the opportunity to restore your confidence in our services on a future visit. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Magnificent stay, all went magnificently! Thank you so very much!

Customer review rating 5.0/5

V. S. Families - Confirmed reviews ALL

In all points, it was simply extraordinary great, divine and plentiful! Thanks endless!

Dear S., Thank you very much for this kind review of your recent stay. It is wonderful to hear that your stay with us was so fulfilling and enjoyable. We are thrilled that you appreciated the exclusive benefits as an ALL member, including the gracious welcome drink, access to our spa and fitness facilities, as well as the attentive recognition from our staff. It is also delightful to learn that the breakfast options at L’Ambiance provided a diverse and sumptuous start to your day, and that both our dinner service and the caring service from our staff at the FLOOR restaurant and bar enhanced your dining experiences. Your kind words for our team members, especially the magnificent young lady and the tall young man who served you, will be shared with them as a testament to their commitment to excellence. We look forward to seeing you again soon. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

The room wasn’t cleaned well, the food was terrible, my room seems to have been next to a generator that wasn’t working so it sounded like there was banging to start it up, therefore I didn’t get much sleep. It was also very cold in the room and I couldn’t regulate the temperature as it’s central.

Dear Kim, We are grateful for the time you took to review your recent stay. Your feedback regarding the cleanliness of your room, the dining experience, the ambient noise, and the temperature control is being taken very seriously. We regret to hear that the level of cleanliness in your room was not up to our usual standards. Our guests’ comfort and satisfaction are our top priorities, and this includes providing impeccably clean accommodations. Moreover, we are disheartened to learn that the food did not meet your expectations. Our Chef Pascal Vos is dedicated to offering a variety of dishes inspired by local cuisine that should delight our guests’ palates, and it seems we missed the mark during your visit. Additionally, we understand how important a peaceful environment is for a good night’s rest. While our rooms are designed to minimize noise, it seems there was an unusual disturbance during your stay. We apologize for any inconvenience this caused. Finally, regarding the room temperature, while each room’s climate can be individually adjusted and extra heaters are available, we are sorry to hear that you found the room uncomfortably cold and that the available options did not rectify the situation for you. We hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Pleasant say

Customer review rating 4.0/5

L. G. Couples - Confirmed reviews ALL

Pros - beds were comfortable. Staff was friendly. Breakfast was very good. Cons - elevators were very slow and often had to wait an unusually long time for one. After asking multiple times, it took 5 days to get extra pillows. One day the dirty towels were removed and not replaced with clean ones.

Dear G., We would like to thank you for this review about your recent experience in our hotel. We are pleased that you found our beds comfortable and that the friendliness of our staff added to your stay’s enjoyment. It is always wonderful to hear that our guests appreciate the delectable variety offered at our breakfast in L’Ambiance. However, we regret to hear about the delays you experienced with the elevators and the inconvenience this caused. We understand how frustrating waiting can be, especially when you’re looking to relax or have places to be. Moreover, we apologize for the oversight regarding the extra pillows and the incident with the towels. Cleanliness and comfort are standards we strive for diligently, and it’s clear we missed the mark in these instances. Finally, we’re glad that our breakfast experience met your expectations with a selection of warm and cold items designed to start your day off right. Your enjoyment of the comfort and amenities in our rooms is what we aim for, and we’re happy these aspects made a positive impact on your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Nice hotel. Good location

Customer review rating 4.0/5

Tr Couples - Confirmed reviews ALL

We stayed at the Mercure Amsterdam city hotel for two nights. Pleasant stay and I nice room. Good location, a twenty minute cycle from old Amsterdam. Only slight issue, is that it is very expensive to eat at the restaurant. We had a buffet dinner on the first night and it was £32.50 each. There was not much choice but the food was ok. The breakfast was £25.50 each per morning.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found value in the usability of our website and that the comfort of your room contributed to a pleasant stay. It’s gratifying to learn that you enjoyed these aspects of your experience with us. However, we understand your concerns regarding the pricing at our restaurant. While we strive to provide a diverse and high-quality buffet, we acknowledge that the cost may seem steep for some of our guests. We want to highlight that our buffet pricing reflects the extensive selection of salads, cold fish and meat dishes, warm dishes, cheeses, and desserts, which we believe offers a complete three-course meal experience. Furthermore, we offer a fully equipped fitness room and sauna facilities, which we hope added value to your stay. Regarding breakfast, we aim to cater to a variety of tastes with our full buffet offering both warm and cold items, and we maintain transparent pricing as per industry standards. Finally, we are pleased that you appreciated our hotel’s location, which is indeed conveniently situated a short cycle from the storied heart of Amsterdam. Our proximity to key attractions and easy access to public transport are aspects of our hotel that we are particularly proud of. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,564 reviews 7.4/10 Location
  • 2,189 reviews 7.3/10 Room
  • 1,878 reviews 8.4/10 Service
  • 44 reviews 5.5/10 WiFi
  • 975 reviews 6.6/10 Cleanliness
  • 973 reviews 8.2/10 Breakfast
  • 533 reviews 3.7/10 Value
  • 471 reviews 9.1/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Amsterdam

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.