Hotel Mercure Dijon Centre Clémenceau

I thought that by booking directly with Accor, and being a Silver member; we would get a reasonably decent room however we received a room that was tired; smelly (like a public toilet!) and next to a generator room so the constant rumbling was horrendous. When we complained we were told that they’d received other complaints too but no apology. We had to ask to change rooms at 10pm after a long day driving. Had to pack up all our things and move. The second room was better - it didn’t smell at least! But it had a toilet that continually flushed. The location of the hotel is less than desirable and the staff were rather abrupt and not helpful, apart from the barmaid who was lovely, I asked to speak to the manager and was told he wasn’t on site and wouldn’t be answering his phone. Very disappointing for a Mecure. One we won’t be staying at again.

Good facilities and friendly staff

Stopped in Dijon on our way home after 4 weeks holiday in Spain. Had stayed before and returned as the hotel is easily accessible for the motorway.

This hotel is very welcoming Very well located . We have been totally surprised about service’s quality , bedroom design is beautiful with lots of space even for a couple The restaurant is so pretty with very smiling staff n very nice and original design I mean as a reminder of Flowers Mustard of Dijon Our meal was delicious Congratulations guys ! Keep going and thanks

It was the 2nd time we stayed here and we expected the same experience as the 1st one. We stayed on the 23rd of October, the weather was nice in Dijon. When we entered the room, it was rather warm, around 25°C, so we put on the AC. After a while, we noticed that hot air was coming out of the AC. We turned it off and called reception. They told us that AC was shut off for the entire building because it's no longer summer. We weren't really happy with this answer because of the warmth in the room but there is nothing that they could do. Even after leaving the window open, it was still too warm. The next day, during breakfast, we noticed that the AC was on in the breakfast area. We mentioned this during checkout but they told us we were wrong. I didn't want to argue, so I left it at that. I know the difference between cool air and normal air. The hotel is displaying in the elevators and on the website that all rooms have working AC. If they have said on their website that the AC is not on during autumn and winter, then at least we know.