good experience

As usual the Mercure hotel Clemenceau Dijon went beyond our expectations. Reservation got us exactly the room we asked for. Front desk staff is efficient & smiling. Mélanie is top notch : she fixed the alarm clock within minutes I called front desk. Breakfast is good (coffee machines need to be changed to grind coffee beans, it’s quicker & coffee is far better. Underground parking is extremely useful. Loved it & we will be back. Check in& out was quick.

Very friendly hotel. lovely staff, great location on the edge of center, very easy level walk to restaurants etc Chose prestige room for bath and extras. Unfortunately the coffee machine didn't work, lady on reception was super quick to check it for us but couldn't fix it so said we could phone down whenever we wanted a hot drink and they would bring to us. This was ok but not ideal first thing when I was half asleep and just wanted to make tea. Staff were very quick to bring drinks but I would have thought they could have just swapped it for one from another room. When our room was cleaned the dirty tea pots and cups were left in our room. Breakfast was fine, usual selection, nothing special, cereal choice a bit lacking. Coffee machine awful, we thought it was just us being dim but nearly everyone who tried to use it had to ask for help, must drive the staff mad! All those capsules, not very green. Again, staff excellent. Nice bar, run well.

Very pleasant and courteous staff. The room was very clean and comfortable and the quality of the food in the restaurant was of a high standard.

Overall a disappointing stay. The room was not clean once we arrived and the hotel seemed empty. I mentioned this to reception and they got the bed sheets changed but no apology was given and they did not seem surprised at all. I would of preferred a different room rather than waiting 5 minutes for it to be ‘cleaned’ but this option was not offered. Maybe this happens a lot. Once we went back to the room the bed pillow was thrown on the floor in the corner of the room and full of black hairs. At this point I used my own pillow from the car journey. I just felt it was bad value for money. We also received a breakfast charge which we did not have luckily I noticed and this was removed on check out when I mentioned it. Overall disappointing and bad value for money from start to finish

the front desk staff was excellent, just excellent. room is perfectly fine. A tip: if we ask for 2 baby beds, immediately provide 2 extra towels also. But no worries. One of the waiters at the restaurant had bad BO, he stank really badly. A shame, because the dinner was excellent, a really pleasant surprise. Overall, superb. We'll certainly be back.

We stayed 2 nights at this hotel due to particular circumstances. The room size is big, separate bathroom separate toilets, mini-bar, coffee machine, safe, flat TV and free wifi. The room and the hotel are very clean, parking was free, it has a gastronomic restaurant and private swimming pool. Our room was overlooking the swimming pool. The personnel was very helpful and allowed us to late checking.

Easy to find the hotel. Helpful staff at check-in and parking on site. Room excellent with quiet outlook. Evening meal and breakfast very good too- waiters in restaurant gave some good advice re the menu.

The hotel is conveniently placed for the center of Dijon, with comfortable rooms, and a top class restaurant. We enjoyed a pleasant walk in the old town, a welcome drink in the bar, and great meal. We will return again soon.

The hotel is very nice and modern. The whole staff is very friendly. They accept pets and have a private parking. Just perfect for travellers like me. Fast check-in and check-out. Good value. I definetly reccommend it.

Worst stay ever in an Accor hotel. After many years of member of which 5 years of gold/platinum we are never had a more bad welcome. By the check in kindly asked if an upgrade was possible. Answer was a short NO (if fully booked I fully understand of course, but the way was very crude). If I could have also a welcome drink for my wife (see had a congress for Zonta)? Answer no, otherwise they would loose there franchise from Accor!!! Accor was strictly controlling the welcome drinks... ???? and this for a Petit Chablis of 6,5€. I never had this in my live over 3 continents in Accor. If your are platinum, she liked to humilate the customer I had the impression. I went for a bottle of Saint-Veran myself. The last morning a asked for a short late check-out( 1/2-1 hour) because my wife was stil at the Zonta conference. AWNSER NO!!! why? all room must be ready by 6 pm, deslolé!! ( I was a "false désolé", see just liked to treat me bad!). I can not image that all the rooms must been clean at 12 sharp if so many are leaving at the end of the conference. Overall there was in the restaurant and the bar not enough staff for a fully booked hotel (!) near a conference center. The breakfast was to late refilled, only half of the coffee-machines did work and we need to clean a table owerself in order to have breakfast. Always go together as a couple to breafast in the morning! My wife went 15 min earlier because of her conference. The room nr was already marked and I could not get in (apparently I was considerd as a thief who wants 2 breakfast!) at the end I could get in.

Check in/out staff nice enough, rooms modern and wide, well equipped with everything. A very negative note, however, goes to the hotel restaurant. I would've willingly paid the exaggerated price, if the food hadn't been so poorly cooked, and especially if we hadn't had to share our meal with dozens of flies. Pretentious, without delivering at all, it left a bitter aftertaste to the whole stay.

Excellent hotel in DiJon downtown just in front of the Congress Palace. Quality of service, courtesy of staff are at the top. The hotel restaurant is definitely worth a visit. The only minus I found is that except for one waitress most of service personnel at hotel restaurant have a very poor command of English and only speak French which is not acceptable for a hotel at this rate.

Room very pleasant. Restaurant modern and comfortable. Food OK - innovative perhaps but not exceptional and rather overpriced. Good wine list. Terrace very good for breakfast. Attentive restaurant staff. Hotel well positioned for exploring Dijon.

we thought this was an excellent hotel, well positioned near the heart of the city. The staff were friendly and courteous and their French was easy to understand. The room was bright and modern and very spacious with good sound proofing. Also, the breakfast was excellent.