Mercure Hotel & Residenz Frankfurt Messe 4 stars

Customer review rating (ALL Rating) 4.2/5 630 reviews

Mercure Hotel & Residenz Frankfurt Messe - Image 1
Mercure Hotel & Residenz Frankfurt Messe - Image 2
Mercure Hotel & Residenz Frankfurt Messe - Image 3
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Description

Hotel extras

  • Our restaurant and our large garden lounge invite you to relax

  • Ideal location to Messe Frankfurt and best transport links

  • Relax – Food Drinks & You – Our Cosy Hospitality Concept

  • 88 apartments with kitchenette for your extended stay in Frankfurt

  • 450 indoor parking spaces (charges apply) for easy on-site parking

Our accommodation(s)

Hotel location

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 FRANKFURT AM MAIN
Germany

GPS:50.116781, 8.638955

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RELAX FOOD DRINKS AND YOU

Treat yourself to regional delicacies and international cuisine classics at our restaurant "twenty9," which has a cosmopolitan design. The connected garden lounge is a green oasis that is ideal for relaxing after work.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  630 reviews

TripAdvisor Rating  3.5/5  867 reviews

poor service for the front desk

Customer review rating 2.5/5

Nixon Business - Confirmed reviews ALL

took one hour for the front desk to find my colleague's small bag

Dear Mr. H., sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel & Residenz Frankfurt Messe. Best regards, Mathis Matlé General Manager

Terrible environment with terrible management quality

Customer review rating 0.5/5

Unsatisfied G. Business - Confirmed reviews ALL

1. Stinky smell from the old carpet, worst stay in a German 4 star hotel ever 2. Aweful air conditioning system, didn't really work and with smells from the ventilation 3. the room key didn't work most of the time, even kept it away from any mobile phone or magnetic items, at least 5 times during my stay to queue in a long line for replacing a new room key entering my room; terrible 4. the parking lot ticket also went invalid many times resulting in asking for a new one from the reception, again time wasting, and the staffs mentioned "it's not our operated parking lot", sorry, I'm staying in your hotel, who cares this excuse?! 5 can't be worse management, that my collegue left his passport wallet in the room save, after checking out and left few hunderd kilometers away, he called Mercure landline and the staff asked for the save code then confirmed it was found, and confirmed it can be picked up days later after our biz trip finished and returned to Frankfurt, guess what? on the pick-up day we waited at the hotel reception for more than 1 hour, just because there was no record made from Mercure staff about this passport wallet, this ruined our schedule and especially everyone's mood Won't stay in this hotel ever and won't recommend anyone to suffer from all these above.

Dear Mr. L., sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel & Residenz Frankfurt Messe. Best regards, Mathis Matlé General Manager

Great location for the Messe

Customer review rating 4.5/5

Tom D. Business - Confirmed reviews ALL

Rooms very clean, great breakfast easy walk to the Messe ( which was why I chose this hotel )

Dear Mr. D., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Mathis Matlé General Manager

Very good stay

Customer review rating 4.5/5

Steve B. Friends - Confirmed reviews ALL

Really enjoyed our time here

Dear Mr. B., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Mathis Matlé General Manager

The only thing that was good was the breakfast.

Customer review rating 1.5/5

J Business - Confirmed reviews ALL

I was pretty disappointed with my stay. Upon arriving, I requested no cleaning service, and upon returning to my room, it was clearly visited by house keeping. I made the request again, and still unfortunately was rudely awaked by house keeping the following morning. When it happened the third morning, especially when I was sick with a cold, I made to make my own sign for the door to prevent house keeping from returning. The AC was horrendous. It made my room so stuffy and hot, I could barely sleep. I would have opened up my windows but I was on the ground floor which felt really unsafe and it was also extremely loud because the bar/patio was right outside my window. The wifi was terrible. Rarely, if ever worked which made it really challenging to get work done. The only thing that was good was breakfast.

Dear Ms. A., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel & Residenz Frankfurt Messe. Best regards, Mathis Matlé General Manager

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Other web-users rate our hotel

  • 249 reviews 8.6/10 Location
  • 468 reviews 6/10 Room
  • 340 reviews 7.7/10 Service
  • 13 reviews 5.6/10 WiFi
  • 230 reviews 7.9/10 Breakfast
  • 194 reviews 5.6/10 Cleanliness
  • 83 reviews 4.4/10 Value
  • 39 reviews 8.1/10 Bar

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