ibis Styles Le Puy en Velay Hotel 3 stars

Easy to find with secure parking. Large room with good amenities and very clean. Comfy bed. Breakfast very good, and we had a relaxing stay. Staff polite and helpful with free tea/coffee when you need it. No English speaking channel on TV - BBC World would have been good.

Very pleasant. Lisa on reception made us feel very welcome and spoke very good English with an American accent and a pleasant smile.

Good location, good room sizes, good breakfast.

Just satisfactory. Good location, staff good but hotel needs modernising.

The welcome could not have been better. Parking was convenient. The room was clean and well equipped. The breakfast was good, varied and copious. The Tavern restaurant, a restaurant within the hotel kindly booked by the reception, was a disaster. A long wait before any order taken. My partner’s main course and my chips delivered before our apéritis, which arrived with the wine. A further 5 minute wait for my steak tartare (it must have been being cooked!). To cap it all the food was very average. We sat next to a local couple who had come on a recommendation - they will not be coming again. We complained 3 times about rhe experience but, at best wee given an excuse (things don’t go well when it’s busy) and no hint of an apology. Indeed, the cashier simply ignored the feedback. Such a shame for a last meal of a holiday and a negative factor for an otherwise excellent hotel.

We were greeted by a friendly welcoming professional receptionist. The room was good with a comfortable bed and satisfactory shower facilities. The room was quiet overlooking an attractive square.

Overall very satisfied. One small suggestion is to have 220V outlets right beside the bed so can charge smart phones at night while still have them at arms length :) In the question below on "How did you book this hotel" you do NOT have the option of just walking in and booking a room. That is what I did in this case!

We enjoyed also the quality of the bed, and the freshness of the products at the breakfast (better than in most other IBIS !)

Ibis people taking great card of their client persons

My only difficulty arose when, having located the hotel, I could not access the parking without following a route round the one-way system which I failed to find!! Once my car was parked in the underground car park I could not enter the hotel without going out and walking a short distance in the rain. These minor difficulties were compensated by the staff and facilities in the hotel

The hotel, staff and location all good. Sorry to say that our meal in the Brasserie was without doubt the worst presented and cooked meal we were presented in a very long while. It was dreadful.

Easy to find hotel on edge of old town. Excellent parking. Good room, clean and spacious. Breakfast good. Staff excellent. So pleased that we arranged to stay again on our return route.

very nice hotel, very clean, great location, staff was very friendly, and breakfast was wonderful.

Great location, great staff. Ibis never disappoints.

Reception staff were extremely friendly, welcoming, helpful. I was most impressed with their professionalism and courteous manner. Will definitely stay here again if I am in Puy again.