Novotel Wolverhampton Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 5,629 reviews

ALLSAFE approved hotel

Information message

Novotel Wolverhampton
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+ 16 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • Full English Breakfast available daily

  • New Menu served 6pm - 8.45 daily in side or al fresco

  • 7 versatile meeting rooms which can hold accommodate covid secure meetings

  • Central location, with plenty of nearby transport links

Hotel location

Novotel Wolverhampton

Union Street
WV1 3JN wolverhampton
united kingdom

Fax: (+44)(0)1902/870054

Check-in from 15h00

Check out up to 12h00

  • By plane

    BIRMINGHAM INTL At 39km / 24.24 miles

  • By plane

    EAST MIDLANDS At 120km / 75 miles

  • By plane

    MANCHESTER At 120km / 75 miles

  • By train

    WOLVERHAMPTON At 0.8km / 0.5 miles

GPS:52.585175, -2.120105

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVOTEL WOLVERHAMPTON RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 193

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Wolverhampton

100% genuine reviews from our guests

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ALL Rating 4.2/5

5,629 reviews

TripAdvisor Rating 4.0/5

1,198 reviews

football weekend

Customer review rating 4.5/5

Michael L. Solo - 21/01/2022 Confirmed reviews ALL

pleasant and friendly

Dear Mr L., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I am pleased to see the team made you welcome during your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Awful. room. Awful customer service.

Customer review rating 0.5/5

M Couples - 18/01/2022 Confirmed reviews ALL

Unfortunately i booked a Superior Queen Room There was nothing superior about it. Room 303 was disgusting. The heating system didn't work so the room was freezing cold. This was reported to reception . The supervisor on duty that night said we could either move rooms or he would provide a heater. There were probably no other rooms available as Wolves were playing Southampton. This was also a problem for many other guest at the hotel on Saturday 15th January. Other guests were asking for extra blankets and quilts at reception. The staff on the reception desk that evening were very unhelpful, and fobbed guest off with various reasons for the heating not working. At 7.45 pm a heater arrived at my room ! I paid £40 for a late check out until 5pm only to be told i could only have the room until 3pm. I complained again as the confirmation email i received stated i paid for the room until 5 pm. This was rectified. No WIFI code given in the room ? There was no menu in the room for room service, but i could dial extension 708 for room service. ! Where was the menu to choose from ?? Ridiculous Multiple brown stains on the carpet, which needed a deep clean. The lights on the right hand side around the bathroom mirror didn't work. There was no bath in the bathroom , only a sink and a shower. I expected better for a Superior Queen Room. The Premiere Inn is much better. The parking is £2.00 for 24hrs instead of £5.00 for 24hrs at The Novotel. The bathrooms have a bath, guest has access to WIFI, there is a menu in the room for room service, and the rooms are cheaper. I was very disappointed with the customer service, and the room . I would NEVER STAY THERE AGAIN. I WOULD NEVER RECOMMEND THIS HOTEL TO ANYONE EITHER. THIS WAS MY FIRST AND LAST VISIT TO THIS HOTEL.

Dear Ms H., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry the bedroom temperature was not to your comfort level, this can be changed as needed for any room. We have a selection of bathroom styles and a room with a bath is available, as my colleague advised we could relocate a guest to an alternative room. In terms of WIFI, there is no code needed it is easy access to to the system. The menus have been removed from the rooms in line with touch point ruling for COVID and are being replaced as we move to a new level. we were due to be refurbished last year but sadly this had to be deferred, we are however currently undergoing a light refurbishment replacing carpets and soft furnishings, please be assured that we take cleanliness very seriously, and albeit there is some staining the carpets are cleaned. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, your comments will be shared with the team in the Hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Disappointed

Customer review rating 1.5/5

Jason Families - 18/01/2022 Confirmed reviews ALL

Generally ok, Daytime check in staff were pleasant. Room was ok but strange smell in the toilet. Rooms way to hot and air conditioning was non existent (turning down of thermostat was no use) evening meal was a real disappointment. Cold food, poorly cooked steak and attempt to make up by bringing the group mini Cheesecakes which no one was able to eat due to poor quality. Breakfast was the only positive. Won’t be returning

Dear Mr D., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently planning for a room upgrade as the full programme had to be deferred last year, this will include air conditioning. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Excellent

Customer review rating 5.0/5

Brian L. Couples - 18/01/2022 Confirmed reviews ALL

Our favourite hotel in Wolverhampton. Lovely friendly stay who can’t do enough for and always greet you with a smile. Lovely well equipped rooms. Great bar area .Great breakfast. Not tried the evening meal yet but will do a sometime. The hotel is in a perfect location for all public service and all that Wolverhampton has to offer. Special mention for Emmanuelle. Who always makes the effort to come and speak to us.

Dear Mr L., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

accommodating in all aspects

Customer review rating 5.0/5

Jim Families - 18/01/2022 Confirmed reviews ALL

Friendly atmosphere. Easy check in/check out . Comfortable rooms

Dear Mr K., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback from our guests. I will share your comments with our team as our guest opinion is very important to us all and serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially as we come out of the difficult times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

2 night weekend break.

Customer review rating 5.0/5

Noel M. Friends - 18/01/2022 Confirmed reviews ALL

Relaxing weekend stay with friends. Everything was excellent. Our rooms were ready when we arrived and we had food and drinks before we went out for the evening. Perfect, next day the same, everything was just great.

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I am so pleased to read the team made you welcome during your stay with us. I will share your comments with Bob, Emmanuelle and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Great location

Customer review rating 5.0/5

John S. Couples - 16/01/2022 Confirmed reviews ALL

Great stay, friendly staff.

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Excellent visit

Customer review rating 5.0/5

Rob P. Couples - 12/01/2022 Confirmed reviews ALL

The hotel has recovered from the recent lock downs and despite losing some long term experienced members of staff have managed to recruit well and the service has resumed its normal high standard.

Dear Mr P., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and we strive to to get to the next level. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Yet another satisfactory stay

Customer review rating 5.0/5

Beatrice N. Couples - 12/01/2022 Confirmed reviews ALL

Warm and comfortable stay. Lovely staff. Friendly atmosphere

Dear Mrs N., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback, it is really comforting to know they always enjoy yourselves, even in these strange times, I will let the team know and as always i am sure they will appreciate your feedback they are encouraged by the understanding as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

A regular at this hotel

Customer review rating 4.0/5

Simon H. Solo - 12/01/2022 Confirmed reviews ALL

I stay at this hotel a lot. It is consistent. Rooms are clean and spacious if a little out dated compared to some other hotels, staff are efficient and personable. Breakfasts are good and the bar is accommodating. Ample perking is also a plus point.

Dear Mr H., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager
Customer review rating 2.5/5

Kate Business - 08/01/2022 Confirmed reviews ALL

I stay at this hotel weekly for work, the staff are all lovely and incredibly helpful. I was really disappointed this time to find pools of dried blood on the carpet and on the curtains of the room (215) and something disgusting smeared on the toilet door frame in the entrance hall way. I didn’t change rooms because I appreciate with COVID it’s not easy running a hotel and my bed was clean which is all I care about. I did let the reception know when checking out to make sure it has a deep clean before your next guest. Overall the decor of the hotel is shabby and could do with a refresh.

Dear Ms A., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. With reference to the bedroom, it recently had a light refurbishment with carpet replacement, sadly hair dye has been split on the carpet and curtains, we have had it treated but cannot remove the stain, the items will be replaced again. I am sorry you were disturbed by other guests, sadly we are unable to manage all behaviours, the team were made aware of the situation and it was dealt with. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Disappointing

Customer review rating 0.5/5

Emma Families - 04/01/2022 Confirmed reviews ALL

I had searched for Hotels with pools, and promised the kids a swim. We were very disappointed to hear that there 'had' been a pool, but it was now an outdoor seating area. I had also searched for Hotels with parking, nowhere on the website did it mention that I would have to pay for the parking. The sofa bed was so uncomfortable my daughter refused to sleep on it. The toilet room walls had marks on it which were concerning. There was only one breakfast tea bag for 3 of us. All in all it was very disappointing, and the Hotel did very little of what we needed (it kept us warm and dry!).

Dear Ms S., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. With regards to a swimming pool, it is unfortunate your daughter was disappointed, we do not advertise a pool, we did have an outdoor pool until 15 years ago. Please rest assured that we have taken the appropriate measures in terms of the room and have carried out re-training to all the team on checking the standards. I do apologise there were not enough breakfast tea sachets in the room, the duvet covers are a Novotel standard product. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

The Best

Customer review rating 5.0/5

Shazza Couples - 04/01/2022 Confirmed reviews ALL

Great experience all round. A real home from home.

Dear Mrs b. We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with the heads of department and the teams, I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services as we endeavour to move forward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Well located

Customer review rating 1.5/5

Anonymous Couples - 31/12/2021 Confirmed reviews ALL

The hotel needs full renovation and the rooms need updating. The wall lights and bathroom were horrendous, was able to just stay the night and then at the checkout there was a sign saying any caught with drugs within the rooms will be banned, which did not seem to very reassuring the hotel was safe. Furthermore the floors, the curtains were very outdated and dirty.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures, we were due to commence a full refurbishment in the bedrooms following on from the public area project, sadly this had to be deferred, but we are now starting a light refurbishment of the rooms to address the problem areas. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Absolutely appalling stay

Customer review rating 0.5/5

Anonymous Families - 29/12/2021 Confirmed reviews ALL

Stayed over Christmas to visit family for first time in 2 years. Sheets has blood stains on them and were torn. Half the lights in room didn’t work and when lights turned on due to electrics buzzes loudly so has to be turned off. The Plugs looked dangerous and old which made us unsure on using them. Pillows were so old they had lumpy fillings and were uncomfortable so we slept so badly we woke up with aches and stiff Due to some guests from homeless community being put up from a charity (which is great!) there was smoking of drugs in the hotel which could be smelt throughout (not great!) Breakfast which we paid in advance £14 per head was appalling. We were told limited menu due to Christmas (why charge full price). Most mornings there was limited amount on and was served either cold (when should be hot full English. In brief for over £450 pounds I spent this has to be the worst experience in a hotel I have ever endured. I don’t use the phrase lightly but it came close to ruining our Christmas. I don’t see why I should use the brand again. Would you?

Dear Mr M., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As in my personal e mail to you at Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems incurred. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Noisy guests

Customer review rating 2.5/5

Lisa F. Families - 29/12/2021 Confirmed reviews ALL

Sleep disturbed by many noisy guests returning at different times to their rooms on our corridor. An overwhelming smell of marijuana on the 1st floor for the whole of our stay. As always the room was too hot and the air con doesn’t work. There was also black mould in the bathroom

Dear Ms F., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. With regards to the bedrooms we were due to undergo a full refurbishment last year, sadly this has to be deferred, we are however currently undergoing a light refurbishment with new soft furnishings and bath seal replacements. I am sorry you were disturbed by other guests in the hotel, sadly we are unable to control all guest behaviour. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Good stay

Customer review rating 4.0/5

Idah Friends - 28/12/2021 Confirmed reviews ALL

All was well

Dear Idah We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Excellent location

Customer review rating 4.5/5

Brian R. Friends - 27/12/2021 Confirmed reviews ALL

Very pleasant stay facilities and staff excellent

Dear Brian We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Well located to our final destination

Customer review rating 4.0/5

K T. Couples - 26/12/2021 Confirmed reviews ALL

The booking in process was simple enough. It may have said it on the website but I didn’t see it but it was £5 to park there for 24 hours. The room was clean & tidy but felt it needed upgrading.

Dear Kevin We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently upgrading the rooms and bathrooms with a light refurbishment as the full refurbishment we had planned for 2020 has had to be deferred. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager
Customer review rating 2.5/5

Carol Couples - 25/12/2021 Confirmed reviews ALL

The room had to shabby carpet and carpet was shabby throughout our hotel A leaky shower head in the room There was no sanitizer by the lift. It was empty The toilet had extremely cheap toilet toll considering the cost of the rooms

Dear Mr Ward, Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry you were disappointed with your room, we are currently upgrading all of the bedroom block, with new carpets and soft furnishings and bathroom upgrade, we have half of the bedrooms finished, the corridors and public areas are completed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

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