Customer review rating 4.2/5 5,411 reviews
ALLSAFE approved hotel
An ALLSAFE Clifton Environmental certified hotel.
Full English Breakfast available daily
New Menu served 6pm - 8.45 daily in side or al fresco
7 versatile meeting rooms which can hold accommodate covid secure meetings
Central location, with plenty of nearby transport links
Check-in from 14h00
Check out up to 12h00
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Superior Room, queen-size bed + convertible sofa
Executive Room with 1 queen-size bed and sofa
Number of meeting rooms: 7
Maximum size: 193 m²
Maximum capacity: 200 people
Maximum banquet capacity: 140 people
100% genuine reviews from our guestsFind out more
Jamie Families - 08/06/2021 Confirmed reviews ALL
Nice clean hotel with pleasant staff and decent facilities, however the room was uncomfortably hot, even with windows open. Tried relying on the AC alone but it was useless so resorted to trying windows open. Poor nights sleep
Nick Business - 07/06/2021 Confirmed reviews ALL
Hotel location is reasonable for walking to town. The reception, bar and breakfast area is clean and spacious and that is where the positives stop. I will list all negatives below: - Air conditioning in rooms doesn't work. Windows even though able to open slightly (restricted by cable) don't make any difference. - Asked for a fan from reception due to unpleasant and frankly unhealthy heat in hotel and room and was given a broken fan. - Lobby, 1st floor and stairwell constantly smells of cannabis. Frequent cannabis use at front of hotel by "patrons". - Several "clean" towels were filthy, covered in makeup (even dried old blood). Thankfully, one of the spare ones was clean. - Hairdryer in room didn't work and in-fact, even thought there was a PAT safety testing label on it, the thing shot flames out when I attempted to turn it on. - Sanitary patch found on women's swimwear or underwear while in shop stuck to room wall. - Shower head(s) limescaled and broken with leaks coming out of the sides of the shower head. - Mould and mildew in bathroom, especially around silicone. All in all, terrible stay and a hotel that I will be giving a swerve next time to take business elsewhere. Due to the nature of my job I stay in hotels all over the UK and this is up there with one of the most unwelcoming and frankly "dirty" I've experienced. Regularly in Wolverhampton due to working in New Cross hospital but I will look to stay elsewhere from now on. Didn't address directly with hotel at the time as believe the issues were too many in number and more likely to be acted on view stay feedback.
Dylan Couples - 06/06/2021 Confirmed reviews ALL
Tidy, just a very consistently excellent look. Great customer service and a fantastic stay
Mediocre at best
Anonymous Business - 05/06/2021 Confirmed reviews ALL
After twice contacting Novotel in writing requesting the sofa bed in my superior room be made up or at least bedding provided this wasn’t done. After my arrival I asked again for bedding as it hadn’t been provided. Shortly after the bedding arrived. The sheets were fine but the duvet and pillows were of the poorest possible quality and very aged. Seen far better in a hostel. Mattress protector on sofa bed also grim. Room very tired and in need of basic maintenance and refresh. Not particularly clean either. On the plus side, the staff were very helpful and friendly. Excellent cooked breakfast.
Hidden charges are not clear
Mr M. R. Business - 04/06/2021 Confirmed reviews ALL
I wasn't informed £5 car parking charges at time of the booking I could have booked 4* Hotel with free parking for the total price I paid. One one person at the receipt with long queue. Staff are not friendly and helpful Bit disappointed No clear instructions other than a read a leaflet handed over .
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