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Novotel Wolverhampton Hotel 3 stars

Customer review rating 4.2/5 5,411 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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Novotel Wolverhampton
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+ 9 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • Full English Breakfast available daily

  • New Menu served 6pm - 8.45 daily in side or al fresco

  • 7 versatile meeting rooms which can hold accommodate covid secure meetings

  • Central location, with plenty of nearby transport links

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Golf course 18 holes (nearby) Paying
  • Tennis Paying
  • Squash court (nearby) Paying
Business services
  • 7 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Wolverhampton

Union Street
WV1 3JN wolverhampton
united kingdom

Tel: +4401902871100

Fax: (+44)(0)1902/870054

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM INTL At 39km / 24.24 miles

  • By plane

    EAST MIDLANDS At 120km / 75 miles

  • By plane

    MANCHESTER At 120km / 75 miles

  • By train

    WOLVERHAMPTON At 0.8km / 0.5 miles

GPS :52.585175, -2.120105

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room, queen-size bed + convertible sofa

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone(...)

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Our restaurants and bars

NOVOTEL WOLVERHAMPTON RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Menu (PDF)
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 193

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Wolverhampton

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,411 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,170 reviews

Customer review rating 2.5/5

Jamie Families - 08/06/2021 Confirmed reviews ALL

Nice clean hotel with pleasant staff and decent facilities, however the room was uncomfortably hot, even with windows open. Tried relying on the AC alone but it was useless so resorted to trying windows open. Poor nights sleep

Dear Mr O., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. With regards to the bedroom, I am sorry you were uncomfortable, we were due a refurbishment in 2020 with air conditioning, but sadly it had to be deferred, but hopefully we can start moving forward. In terms of the food and beverage offer, we are currently limited in what we can do and have to abide by the government ruling and therefore the offer is not our usual standard. Please rest assured we take your feedback very seriously will look at increasing the offer with the next steps. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Horrendous

Customer review rating 0.5/5

Nick Business - 07/06/2021 Confirmed reviews ALL

Hotel location is reasonable for walking to town. The reception, bar and breakfast area is clean and spacious and that is where the positives stop. I will list all negatives below: - Air conditioning in rooms doesn't work. Windows even though able to open slightly (restricted by cable) don't make any difference. - Asked for a fan from reception due to unpleasant and frankly unhealthy heat in hotel and room and was given a broken fan. - Lobby, 1st floor and stairwell constantly smells of cannabis. Frequent cannabis use at front of hotel by "patrons". - Several "clean" towels were filthy, covered in makeup (even dried old blood). Thankfully, one of the spare ones was clean. - Hairdryer in room didn't work and in-fact, even thought there was a PAT safety testing label on it, the thing shot flames out when I attempted to turn it on. - Sanitary patch found on women's swimwear or underwear while in shop stuck to room wall. - Shower head(s) limescaled and broken with leaks coming out of the sides of the shower head. - Mould and mildew in bathroom, especially around silicone. All in all, terrible stay and a hotel that I will be giving a swerve next time to take business elsewhere. Due to the nature of my job I stay in hotels all over the UK and this is up there with one of the most unwelcoming and frankly "dirty" I've experienced. Regularly in Wolverhampton due to working in New Cross hospital but I will look to stay elsewhere from now on. Didn't address directly with hotel at the time as believe the issues were too many in number and more likely to be acted on view stay feedback.

Dear Mr R., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. With regards the bedroom product we were due to commence a full refurbishment in early 2020 but sadly it has had to be deferred, we will then have air conditioning fitted, in the meantime we are under taking a light refurbishment, I am sorry a defective fan was delivered to your room in error. With regards to other guest behaviour, I would like to extend my apologies to you, sadly we cannot judge all of guests, but when brought to our attention we can deal with. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences mentioned. We appreciate your sharing your concerns, and it is our hope that as we move forward I hope you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Well located

Customer review rating 4.5/5

Dylan Couples - 06/06/2021 Confirmed reviews ALL

Tidy, just a very consistently excellent look. Great customer service and a fantastic stay

Dear Mr Jackson, We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Mediocre at best

Customer review rating 2.5/5

Anonymous Business - 05/06/2021 Confirmed reviews ALL

After twice contacting Novotel in writing requesting the sofa bed in my superior room be made up or at least bedding provided this wasn’t done. After my arrival I asked again for bedding as it hadn’t been provided. Shortly after the bedding arrived. The sheets were fine but the duvet and pillows were of the poorest possible quality and very aged. Seen far better in a hostel. Mattress protector on sofa bed also grim. Room very tired and in need of basic maintenance and refresh. Not particularly clean either. On the plus side, the staff were very helpful and friendly. Excellent cooked breakfast.

Dear Mrs W., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please accept my sincere apologies fro the shortfall in quality in your bedroom, please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence with training to the team. I was pleased to read the team gave you a Novotel welcome. We appreciate your sharing your concerns, and it is our hope now we are moving forward we can improve and that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Hidden charges are not clear

Customer review rating 2.0/5

Mr M. R. Business - 04/06/2021 Confirmed reviews ALL

I wasn't informed £5 car parking charges at time of the booking I could have booked 4* Hotel with free parking for the total price I paid. One one person at the receipt with long queue. Staff are not friendly and helpful Bit disappointed No clear instructions other than a read a leaflet handed over .

Dear Mohideen, Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; we are currently coming out of a very difficult period and this is reflected in the current reduced rates, we appreciate very much our guests bearing with us, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Nice facilities

Customer review rating 3.5/5

Anonymous Solo - 02/06/2021 Confirmed reviews ALL

Facilities were good but my room thermostat was left on its highest setting so I struggled to sleep as it was too hot. When I realized it was too late to make any change

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. Re-training will be given on thermostat control in rooms, thank you for advising me,I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Terrible experience

Customer review rating 0.5/5

Bilal Families - 02/06/2021 Confirmed reviews ALL

No air conditioning but the worst bit is the heating was on!!!! Room was like an oven and had a bad night sleep.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we take your comments very seriously, we were due to have air con fitted within a major refurbishment programme, sadly that has had to be deferred, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Comfortable and very close to train station

Customer review rating 4.5/5

Nick K. Solo - 02/06/2021 Confirmed reviews ALL

This was my third stay. I like staying here as it's a nice hotel and location is very convenient being so close to Wolverhampton train station.

Dear Mr K., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, particularly in these difficult times, we are now looking forward to the next stage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Not bad

Customer review rating 4.0/5

Stephan K. Couples - 01/06/2021 Confirmed reviews ALL

Liked that I could check-in sooner than most hotels. Room was a mixed bag. Half of it looks modern and the other looks dated. Found it odd that the toilet was separated from the shower room. Loved the shower and the bed. Very comfortable. My only issue was the hotel was very hot. We asked for a fan, and had one delivered which was nice. Even with the fan and window open it was still very hot, which made it a bit hard to sleep.

Dear Mr k., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. With regards to the bedrooms we were due to commence a full refurbishment programme early 2020, sadly this has been postponed but we are undergoing a light refurbishment at the moment. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Clarke General Manager

Terrible

Customer review rating 0.5/5

Ms G. Couples - 01/06/2021 Confirmed reviews ALL

Completely dissatisfied- The customer services was awful at reception and no one assisted me. I can to the hotel to work as I’m a makeup artist and had a client in the area. There was no notification of construction happening in the evening and the room had no ac or fans and was extremely hot causing me not to get any sleep.

Dear Ms G., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In terms of the bedrooms, I am sorry you were uncomfortable during your stay, We were due to commence a major refurbishment in 2020 but sadly we had to postpone it, we are however undergoing a light refurbishment with new carpeting and soft furnishings. I am sorry there was no soap in your welcome bag, we are not permitted to put amenities in rooms at the moment in accordance with government ruling, we are however more than happy to furnish you with items in your room should you make a request. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Room very hot

Customer review rating 0.5/5

Mi… Business - 30/05/2021 Confirmed reviews ALL

The room was very warm and could not open window due to traffic noise. In need of aircon in the hot weather. Very uncomfortable nights stay. Will not use in Sumer months again.

Dear Mr J., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem we were due to have a full refurbishment in 2020 of the bedrooms including full air conditioning, sadly this has had to be postponed, the rooms are currently undergoing a light refurbishment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Great weekend

Customer review rating 4.5/5

Wynne J. Couples - 26/05/2021 Confirmed reviews ALL

Lovely welcome from staff. Good room. During these times everything has to be served to you, service was great.

Dear Mr J., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It is always a pleasure to receive positive feedback from our guests and I will be sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service even in these strange times, we are all looking forward to going to the next step. Thank you again for sharing your experience we us, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back again Yours Sincerely, Jackie Clarke General Manager

Excellent hotel

Customer review rating 5.0/5

Rob Couples - 26/05/2021 Confirmed reviews ALL

The high standards at the hotel have been maintained and the covid 19 regulations were applied properly but with minimum inconvenience to guests.

Dear Mr P., We very much appreciate your comments regarding your stay at the Novotel Wolverhampton. It was lovely to see you back with us after all this time. I am so glad albeit things are not as they were you enjoyed your stay. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services during this strange times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you very soon Yours Sincerely, Jackie Clarke General Manager

Great atmosphere everyone very friendly

Customer review rating 5.0/5

Beatrice A. N. Friends - 25/05/2021 Confirmed reviews ALL

We have really missed our regular visits to novotel Wolverhampton during the pandemic but felt very safe on our return

Dear Mrs N., Your comments regarding your recent stay at the Novotel Wolverhampton are very much appreciated. The team were so pleased to be able to welcome you back again after all this time. Thank you for positive feedback on your time here with us, I will share your comments with the team. Your feedback will serve as an encouragement to them all staff as we strive to continuously improve the quality of our services albeit it very different at the moment Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Look forward to seeing you again very soon. Yours Sincerely, Jackie Clarke General Manager

Trys hard

Customer review rating 3.0/5

Michael E. Families - 18/05/2021 Confirmed reviews ALL

Skeleton staff did a great job. Hotel is well located city centre. Food was excellent. However cleanliness left it all down. Being a 3 star hotel shouldn't mean disregarding basic things that make it tatty like a hole in a curtain, black mold around the bath. Simple things to rectify.

Dear Mr E., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your total expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for your patience and understanding in terms of staffing levels, we are now preparing for the next phase in the hotel, I am pleased to read you enjoyed your dining experience. With regards to the Bedroom product we are currently undergoing a light refurbishment programme, and I am sure you are aware this last year has been very difficult but please be assured that we are taking the appropriate measures to address matters you mentioned, in terms of hygiene we have input strict COVID regimes and protocols are in place. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jackie Clarke General Manager

Disappointed

Customer review rating 0.5/5

Steve Business - 09/05/2021 Confirmed reviews ALL

Short staffed, 5 or 6 occasions when my food was not delivered to my room, stayed for 12 days and my room wasn’t cleaned once. One time I ordered my food at 7:15 pm to be told the kitchen is closed when it states on the menu food served until 9 last orders 8.30 pm.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Novotel Wolverhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; even in these difficult times, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences, I do apologise for the shortfall in room service, we do clean on request only as cannot access rooms daily. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future when we can return to regular service levels. Yours Sincerely, Jackie Clarke General Manager

Excellent stay

TripAdvisor rating 5.0/5

mukeshpatel2020 Business - 30/12/2020 TripAdvisor review

The hotel was very convenient to the town centre and all transport links, the hotel staff were excellent in providing great service under the current circumstances we are under, look forward to staying again 😃

Dear Guest Thank you for your review on your stay with us this period was a very difficult time for all and we appreciate very much your positive comments and understanding i hope we can welcome you back again in more positive times Regards Jackie Clarke

Hospital visit

TripAdvisor rating 4.0/5

eugenedavern 26/10/2020 TripAdvisor review

I have stayed at the Novotel Wolverhampton over many years on family visits, the last time in December 2019. before the lock-down. This time was different due to Covid 19. The service in the bar and restaurant was good. The check-in was also good with temperature checked, the track and trace completed it was a walk in booking which was fine even though I could not remember my card PIN. The room was good no upgrade as no accessories in the room only paper cups, no Nespresso machine or bathrobes but the rates were much lower and understandable. Dinner was OK the menu was reduced the mains were a reduced choice, but the burger and chips were too many. Breakfast was a buffet served by the chef, who had to open the milk cartons. It all took a bit of getting used to. Check out was OK, except the dinner bill was not itemsided but was given a menu to cross check. It was good to be back.

Dear Mr Davern Thank you very much for taking the time to review your stay with us I am so pleased to read we gave you a positive service level and thank you for your understanding that ways of working have been very different for all of us, and as you rightly say we have tried to reflect the changes in the rates offered. We have undergone a light refurbishment to enhance the bedroom offer, and hopefully we are moving forward to the next stage I hope we have the opportunity to welcome you back again to the Hotel Best Regards Jackie

Perfect stay

TripAdvisor rating 5.0/5

LoneWolf55 06/02/2020 TripAdvisor review

Room to satisfaction - receptionist took into account my preferences when allocating room. Good breakfast. Overall a good two night stay at good location within reach of all amenities reach of all amenities

Thank you for taking the time to share your review. We are pleased to read you had a pleasant stay with us and we look forward to welcome you back to Novotel Wolverhampton in the future. Kind regards

Top Draw

TripAdvisor rating 5.0/5

BRIANL71 Couples - 08/01/2020 TripAdvisor review

Love this Hotel great comfy modern rooms great staff. The restaurant and bar area are both very nice serving good food a beer. The hotel is ideally situated for all forms of transport and all Wolverhampton as to offer.

Thank you for your review and your great rating. It is always a pleasure to receive positive feedback and I will share it with the team. We hope to have the pleasure to welcome back to the hotel in the future. Best regards

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