Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 8,653 reviews

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Description

Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled City Skyline views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

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Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TERNARY RESTAURANT

Experience three unique dining concepts at The Ternary in one vibrant space – Asian Kitchen, Grill Kitchen, and Wine Bar – blending bold flavours, live cooking, and relaxed social dining in Darling Harbour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  8,653 reviews

Customer review rating 4.0/5

John W. B. Couples - Confirmed reviews ALL

Very good, as stated above, with concerns about need for renovation. Our concern is that the cost of renovation, may result in tariff increasing to be unaffordable.

Greetings John, Thank you for your kind words regarding our location and the comfort of your accommodation. We appreciate your feedback about the property's condition and understand your concerns regarding potential renovations. Please be assured that we continuously assess our facilities to maintain our standards while considering our guests' value expectations. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 4.5/5

Mary U. Business - Confirmed reviews ALL

great stay. The only thing that could be improved is open hours of the food options (take away bar) to take away, or snacks/drinks for those of us with jet lag at odd hours needing food options.

Greetings Mary, Thank you for your feedback regarding your recent stay. We appreciate your suggestion about extending the hours for food options to accommodate late-night cravings, and we will take this into consideration as we continuously strive to enhance our guests' experiences. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 1.5/5

Susan M. O. Business - Confirmed reviews ALL

the bathroom was mouldy, it looked like the shower had not been cleaned properly, there were cracked tiles, the room was smelly and I booked a room for 3 adults and was given 2 of everything, ie. coffee cups

Greetings Susan, Thank you for your feedback. I sincerely regret that your experience did not meet expectations due to the cleanliness issues and insufficient amenities in your room. If ever during your stay you need assistance moving rooms or are uncomfortable, please don't hesitate to let our staff know as we'll do our best to mitigate any frustrations you may have. If there's anything we can do to assist post stay, please let us know. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 4.0/5

Gailean H. Business - Confirmed reviews ALL

This time wasn’t as good as usual sadly. The room I was in had an interconnecting door (I just booked the 2 beds as that was what was avail. I was working everyday and the people next door were up talking loud until 1 am on a couple of nights. That door is like paper - I heard every intimate detail of their conversations.

Greetings Gailean, Thank you for sharing your experience with us. I sincerely apologise for the disturbances you encountered during your stay due to noise from the interconnecting door. We understand that a peaceful environment is essential for our guests, particularly after a long day of work. Your feedback is valuable, and we will consider it as we continually strive to enhance our guest experience. I shall pass back your comments RE the hairdryer to the HSK department as it's essential that amenities be delivered in a timely manner during your stay. We thank you for your loyalty and if there's anything we can do to make your next stay a 10/10 please let us know. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 4.0/5

Phillip M. Business - Confirmed reviews ALL

1st room I got 203 smelt very musky and was not a smell u could stay in but was moved to another room which was much better

Greetings Phillip, Thank you for sharing your feedback. We are pleased to hear that you found your second room comfortable. We appreciate your patience whilst our staff do their best to remedy any frustrations you must have during your stay. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Other web-users rate our hotel

  • 3,597 reviews 9.2/10 Location
  • 5,279 reviews 6.4/10 Room
  • 4,876 reviews 8.3/10 Service
  • 100 reviews 4.2/10 WiFi
  • 1,816 reviews 5.9/10 Cleanliness
  • 1,614 reviews 7.7/10 Food
  • 1,539 reviews 8.2/10 Breakfast
  • 273 reviews 2/10 Pool

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