Novotel Sydney on Darling Harbour Hotel 4.5 stars

TripAdvisor rating 4.0/5 5,403 reviews
Novotel Sydney on Darling Harbour
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  • I cannot take advantage of the Members' rate

Hotel extras

  • Located in the heart of Darling Harbour adjacent to the International Convention Centre

  • 525 Spacious guest rooms, some with views of the Sydney City Skyline and Darling Harbour

  • The Ternary Restaurant & Bar serving sensory experiences with local produce

  • Enjoy your Leisure time with a Pool, Gym & Tennis Court located on site

  • 11 versatile Event Spaces to create your ideal meeting or special event

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
  • Tennis
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street
Darling Harbour
2009
pyrmont
australia

Tel: +61299340000

Fax: (+61)2/92887189

Contact email

Check-in from 14h00

Check out up to 11h00

  • NOVOTEL DARLING HARBOUR :   443 DARLING HARBOUR

  • CENTRAL STATION :   INTERSTATE CENTRAL STATION

  • By plane

    KINGSFORD SMITH SYD At 11km / 6.88 miles

  • By boat

    CIRCULAR QUAY At 2km / 1.25 miles

  • By boat

    ROCKET FERRY At 0.1km / 0.06 miles

  • By helicopter

    SYDNEY AIRPORT At 11km / 6.88 miles

  • By car

    BRADFIELD HWY (PACIFIC HIGHWAY) At 2km / 1.25 miles

  • By car

    OLYMPIC DRIVE At 16km / 10 miles

  • By train

    CENTRAL RAILWAY STATION At 0.6km / 0.38 miles

  • By train

    CONVENTION LIGHT RAIL STATION At 0.1km / 0.06 miles

GPS :-33.872715, 151.197555

Our accommodations

Novotel Sydney on Darling Harbour boasts 525 accommodation rooms, including six two-storey Loft Suites on the top floor of the hotel (with one or two bedrooms) boasting spa baths and spectacular views of the city. Spacious, contemporary and adaptable, the Novotel room is designed for natural living. Choose a Darling Harbour View Room to really take advantage of the excellent location and enjoy our stunning view of the Sydney skyline.

Superior Pyrmont View Room with 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Pyrmont View Room with 2 Double Beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room, 1 Queen Size Bed, City Skyline View

  • Max. number of persons: 2
  • Area: From 30

Deluxe Room, 2 Double Size Beds, City Skyline View

  • Max. number of persons: 4
  • Area: From 30

Executive Darling Harbour View Room with 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 33
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Darling Harbour View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 33
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 1 Queen Bed Pyrmont View

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room 2 Double Beds Pyrmont View

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Darling Harbour View Suite with 2 Double Beds

  • Max. number of persons: 4
  • Area: From 51
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Darling Harbour View Suite with 1 Queen Be

  • Max. number of persons: 3
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Loft Darling Harbour View Suite 1 King Bed

  • Max. number of persons: 3
  • Area: From 64
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Loft Darling Harbour View Suite 2 King Beds

  • Max. number of persons: 4
  • Area: From 78
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

THE TERNARY

Type of cuisine: International

The unique style and personality of The Ternary allows our guests to experience three distinct offerings; the Grill Kitchen, the Asian Kitchen and the Wine Bar, in one inviting, social and harmonious open space.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE TERNARY BAR

Photo non contractuelle / Strictly non binding

The Wine Bar is an isle of relaxed intimacy within The Ternary. Unlike the theatre, colour and action of the open kitchens, the bar is a place for conversation and relaxation.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 850

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Sydney on Darling Harbour

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

28,682 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,403 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent Stay

TripAdvisor rating 4.0/5

Iantame 22/01/2020 TripAdvisor review

Well located only metres from Darling Harbour and the Light Rail, Novotel have maintained a very high standard of service. Our room, overlooking Darling Harbour and the city skyline was clean and comfortable and a very fair cost considering Sydney's rather inflated pices. The highliight of our stay was the hotel's restaurant, THE TERNARY. The meals were exceptional. We dined a la carte on our first night, breakfast on both mornings, and a light bar meal on our second night, and we were very impressed with the food and fabulous service. Highly recommended, especially if you are a member of Accor's loyalty program.

Novotel Darling harbour

TripAdvisor rating 4.0/5

RLkington Couples - 20/01/2020 TripAdvisor review

We had a wonderful stay at this hotel , the service and room was fantastic. Lovely complimentary room upgrade and the buffet breakfast was also very good. All in all a very good hotel and a lovely experience

Dear RLkington, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind Regards, Richard Holt General Manager

Fantastic stay in Sydney!

TripAdvisor rating 4.0/5

Tasha1232020 Family - 19/01/2020 TripAdvisor review

We had a lovely stay. The service was amazing right from the moment we checked in. Staff are lovely. The kids had so much fun in the pool they didn't want to get out! The buffet breakfast was delicious! We will definitely stay here again.

Dear Tasha1232020, Thanks for the wonderful feedback! I will be sure to share your comments with the team. Kind Regards, Richard Holt General Manager

Two night stop over

Customer review rating 4.3/5

Hans Couples - 18/01/2020 Confirmed reviews ALL

Aside the confusion at check-in, still do not understand if you check-in online why that does not work. That said, the room was great and I was particularly impressed this time with the friendliness of the staff. This time it felt really genuine and positive - well done. Location is great as not only do you have easy access to darling harbour but given the light rail and the ferries getting into the CBD is no problem. Parking is as always an issue and a major expense - a bit disappointing.

Dear Hans Thank you for taking the time to leave feedback on your recent stay with us. While I am glad to read that you had a pleasant experience with us, I do apologise that you experienced some inconveniences. Please let me assure you that we are currently working on improving the online check in experience as we have been experiencing issues with this procedure. I can understand that the price of the parking may be quite costly although we do attempt to remain competitive with other hotels in and around the CBD who also offer parking. This is also couple with us leasing the limited number of spaces that we offer. Wilson's Harbourside car park does offer cheaper parking although in progressing with your membership, you receive complimentary parking with us as a Gold Accor member. We look forward in helping you reach your Gold status. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Great location

Customer review rating 4.3/5

Anonymous Families - 18/01/2020 Confirmed reviews ALL

Great location, clean and friendly staff

Dear Chriestina We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Brilliant

Customer review rating 4.3/5

Con A. Families - 18/01/2020 Confirmed reviews ALL

Absolutely brilliant, the staff, the location and the service was outstanding, nothing was to much trouble. They were friendly, helpful and accommodating and l’m grateful for the experience.

Dear Con We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback as one of our valued Accor Live Limitless Silver members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Tired hotel

Customer review rating 4.3/5

Jenny Families - 18/01/2020 Confirmed reviews ALL

It was a lovely experience however the hotel is extremely tired & needs a lot of updating

Dear Jennifer We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. While I am glad to read that you had an overall enjoyable stay, I do apologise that the general look and feel of the hotel dampened the experience in certain areas. I am happy to inform that very soon we will begin refreshing our public areas to of course present our guests with a visually pleasing and practical product. This will include new flooring and carpeting around the bar and restaurant, brand new lounge furniture and more. We do hope to welcome you back throughout the year as we make these changes and update our existing assets. Thank you again for sharing your experience. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Lovely

Customer review rating 4.3/5

Jo K. Couples - 18/01/2020 Confirmed reviews ALL

Staff were very helpful, room was lovely, situated in a very convenient location.

Dear Joanne Thank you for taking the time to leave feedback on your recent stay with us. It is always a pleasure to receive positive feedback as one of our valued Accor Live Limitless Silver members. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Easy Acess to Darling Harbour

TripAdvisor rating 4.0/5

gailp279 Couples - 18/01/2020 TripAdvisor review

Great accommodation with easy access to Darling Harbour and Sydney attractions. Friendly welcoming staff and clean comfortable rooms. Just make sure you shower early or you may have cold water. Parking cost a little steep.

Dear gailp279, Thank you for choosing to stay at Novotel Sydney Darling Harbour and taking the time to provide us with feedback. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Kind Regards, Richard Holt General Manager

Another Great Stay

TripAdvisor rating 4.0/5

Sundaysipper Family - 18/01/2020 TripAdvisor review

We have stayed at this hotel many times over the years, and love the rooms and the location. The staff are always welcoming, friendly and professional. Our Deluxe Two Double Bed Darling Harbour room was very spacious and clean. We found all eight pillows way too high and asked for two lower softer ones which were slightly better. Looking forward to our next stay and hopefully the lounges and loose cushions in the Lobby bar area will have been replaced or at least thoroughly cleaned as they were in a very dirty condition.

Dear Sundaysipper, Thank you for choosing to stay at Novotel Sydney Darling Harbour. I will share your comments with our Executive Housekeeper as it allows us to improve on the concerns you have raised, providing future guests with a high quality product Novotel is renowned for. We look forward to welcoming you back to the hotel soon Kind Regards, Richard Holt General Manager

Excellent stay

TripAdvisor rating 4.0/5

Discover61702003734 Family - 18/01/2020 TripAdvisor review

Stayed with husband and 4 children. We had a connect set of rooms so plenty of space. Excellent location with easy access to all areas of the city. The room was well equipped, clean and comfy beds! The full breakfast offered was very good. Lots of choice/variety. The staff here were amazing- polite, happy and always willing to help.

Dear Discover61702003734, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive feedback; we hope your next visit will be as pleasant as the previous one. Kind Regards, Richard Holt General Manager

Relaxing and fun

Customer review rating 4.3/5

Belinda Families - 17/01/2020 Confirmed reviews ALL

Great staff (friendly and helpful). Lovely rooms with sensational views (right next door to my sister, as requested) Breakfast was amazing

Dear Belinda We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

It was comfortable and the staff were pleasant.

Customer review rating 4.3/5

Sharndra N. Business - 17/01/2020 Confirmed reviews ALL

The team are very professional, friendly and accomodating.

Fantastic stay

Customer review rating 4.3/5

Debbie M. Couples - 17/01/2020 Confirmed reviews ALL

Elijah checked us in he is a real asset to your team. He made us realise that being married for 40 years is great. We hope to be back for our 41st wedding anniversary thanks again Elijah

Dear Debbie We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback as one of our valued Accor Live Limitless Silver members. I will share your comments with our team, in particular Elijah. We are indeed very lucky to have him on our team! On behalf of myself and our extended team I would like to wish you both a very happy 40th anniversary! Thank you for spending such a special occasion with us and we look forward to spending the 41st with you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Its always enjoyable to stay at Novotel Darling Harbour

Customer review rating 4.3/5

Lynda Families - 17/01/2020 Confirmed reviews ALL

Comfortable room, great view. Most helpful staff and especially the waiter at dinner (Sam). Fabulous strawberry daquiri!

Dear Lynda We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback as one of our valued Accor Live Limitless Silver members. I will share your comments with our team, in particular Sam. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Fantastic

Customer review rating 4.3/5

Fiona Families - 17/01/2020 Confirmed reviews ALL

We thoroughly enjoyed our stay at with you. We were able to check into our rooms early- which were upgraded to include a spectacular view. Staff were friendly and welcoming. Location was terrific for us too. We were pleasantly surprised on how good everything was!

Dear Fiona Thank you for taking the time to leave feedback on your recent stay with us. It is always a pleasure to receive positive feedback as one of our valued Accor Live Limitless Silver members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Enjoyable experience

Customer review rating 4.3/5

A G. Families - 17/01/2020 Confirmed reviews ALL

The hotels room is modern and clean with friendly and efficient staff. It's also a great location to Darling Harbours shops and restaurants.

Dear Alan We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback as one of our valued Accor Live Limitless Silver members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Great location, convenient and the front desk staff were amazing.

Customer review rating 4.3/5

Angela Families - 17/01/2020 Confirmed reviews ALL

We couldn't fault the staff at the front desk or room service. However the parking staff out the front of the hotel were quite rude and unhelpful and would make us consider going elsewhere next time.

Dear Angela Thank you for taking the time to leave feedback on your recent stay with us. While I am glad to read that you had an overall enjoyable stay with us and had positive interaction with our front office team, please allow me to extend my sincere apologies for the treatment received from the porter/concierge team. Please let me assure you that this behaviour in no way reflects the standard of service that we actively display to our guests on a daily basis. This is disappointing to read of your experience. I will be in communications with the concierge/porter team to ensure this is not the behaviour moving forward. First impressions are everything and we do hope to be given the chance in the near future to show you the true standard of the Novotel experience. Thank you again for sharing your feedback. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Short stay

Customer review rating 4.3/5

Anonymous Families - 17/01/2020 Confirmed reviews ALL

We always love coming to stay at the Novotel Darling Harbour. It has a great location and the service is always efficient. The rooms are always well presented and the bathroom nice and clean. Our only disappointment was at the restaurant for dinner. Our meals weren’t the best. We were looking forward to eating here. However for the price of the meals, we were a litttle disappointed, as the flavours didn’t quite hit the mark. The service at the restaurant was great, our waitress was very friendly and attentive.

Dear Kris Thank you for taking the time to leave feedback on your recent stay with us. While I am glad to read that you had an enjoyable stay with us, I do sincerely apologise that your dining experience at The Ternary didn't live up to expectations. We do pride our selves on the meals that we serve at The Ternary. I will be communicating this with our kitchen team as of course there is always room for improvement. We hope to offer you a flawless dining experience on your next stay with us. Thank you again for sharing your experience. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Great location

Customer review rating 4.3/5

Tennelle Families - 17/01/2020 Confirmed reviews ALL

Nice stay, nothing fancy but did the job for a family of 4 for one night. Great location

Dear Tennelle We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour
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