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Mercure Hotel Hamburg City 4 stars

Customer review rating 4.5/5 5,243 reviews

ALLSAFE approved hotel

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Mercure Hotel Hamburg City
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+ 20 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Sauna
  • Golf course 18 holes (nearby) Paying
  • Other sports activities
Business services
  • 9 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 hamburg
germany

Tel: +4940236380

Fax: (+49)40/23638155

Check-in from 15h00

Check out up to 12h00

  • KRAFTWERK TIEFSTACK :  3 LIPPELTSTRASSE

  • Hamburg Airport :  S1 HH Hauptbahnhof

  • S3 S31 :  S3 S31 HAMMERBROOK

  • By plane

    BREMEN At 130km / 80.79 miles

  • By plane

    HAM International At 16km / 9.94 miles

  • By plane

    LUEBECK AIRPORT At 60km / 37.29 miles

  • By train

    HAUPTBAHNHOF At 1.5km / 0.93 miles

GPS :53.545363, 10.0173

Our accommodation(s)

The newly renovated 4-star Mercure Hotel Hamburg City offers Superior Rooms with twin beds, queen-size bed/sofa and comfortable Privilege Rooms/Junior Suites with king-size bed/sofa. All 187 rooms are air-conditioned and have free WIFI. Room night for 2 children up to 16 years of age in your room.

Superior Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Privilege room with king size bed, quiet location, mini-bar ALLin

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: River side, Courtyard View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with queen-size bed and sofa bed

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Privilege room with king-size & sofa bed, quiet location, mini-bar ALLin

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Views: River side, Courtyard View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 queen-size bed and sofa bedNon contractual photo

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Privilege Room with 1 queen-size bed and sofa bedNon contractual photo

  • Max. number of persons: 4
  • Area: From 44 / 474 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

PIER_1163

Type of cuisine: International

Moin and Ahoy in the PIER_1163 Bistro! At dawn, when the port is resting, you can find the right mooring place. Hamburg's tradition meets intl. classics: fresh-innovative-Hanseatic "Hiss the sails!"

Menu (PDF)

BAR PIER_1163

A glass of wine with a water view, a beer for football or cool drinks with friends and colleagues after work in our bar. Whether Hafenwasser or Strandperle - our crew has the perfect cocktail for you!

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 180

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Hamburg City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,243 reviews

tripadvisor

TripAdvisor Rating 4.0/5

971 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Super

Customer review rating 5.0/5

Anonymous Business - 10/05/2021 Confirmed reviews ALL

Super

Liebe Frau T., vielen Dank für Ihre so freundliche Rückmeldung zu Ihrem Aufenthalt bei uns in Hamburg. Schön zu hören, dass es Ihnen bei uns so gut gefallen hat und wir Sie mit unserem Hotel und unserem Team begeistern konnten. Wir würden uns freuen, Sie bald erneut bei uns willkommen zu heißen. Mit sonnigen Grüßen aus Hamburg Denise Tomrell Stellv. Dierktorin

Well located

Customer review rating 4.0/5

Ousseni Z. Business - 26/02/2021 Confirmed reviews ALL

The people at the reception were fantastic

Dear Mr. Z., thank you for your review and your kind words about our staff. We are pleased that you liked our hotel so much and that we could convince you with our service. We would be very happy to welcome you again soon. kind regards, Denise Tomrell Deputy manager

Under Corona situation

Customer review rating 3.0/5

Anonymous Business - 01/02/2021 Confirmed reviews ALL

No Complimentary beverage offered as I checked in (Silver member), no nespresso coffee machine in the room (Perhaps due to corona situation , removed from room?)

Dear Nicolas C., Thank you for taking the time to tell us about your experience , and thank you again for choosing to stay in our our Hotel during this hard time. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our team work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.. When you decide to visit us again at Mercure Hotel Hamburg City, do not hesitate to contact me. I can assure you that we will do our best to give you the great ALL-Hotel experience that so many of our guests have grown so fond of. Until then, i wish you a nice time and stay safe! Kind Regards, Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Great stay

Customer review rating 4.5/5

Anne Families - 17/10/2020 Confirmed reviews ALL

Friendly staff, great location and Nice room. I have nothing negative to say, except that i found trash behind the fridge.

Dear Anne, thank you very much for your so kind evaluation and your nice comment. We were very pleased about your kind words. I am happy to share your praise with our entire team. We look forward to welcoming you again soon. Sincerely, Denise Tomrell Deputy manager

Bad stay

Customer review rating 0.5/5

Rmhg Families - 14/09/2020 Confirmed reviews ALL

Room was not clean on a daily basis. The minibar which was included, as well was not refilled.

Dear Mrs. H., Thank you for your feedback on your stay at our hotel. We are sorry to hear that we could not meet your expectations. Due to the current situation and the Corona guidelines of the Hamburg Senate, we had to adjust some procedures accordingly. Unfortunately, this also applies to room cleaning and the minibar, as we try to minimize contact in the room. Nevertheless, if requested, the minibar should have been cleaned or refilled. I apologise that this did not work as desired in this situation. I hope that you have nevertheless had a good time in Hamburg. We would be very happy to welcome you again to convince you of our service and our hotel. kind regards Denise Tomrell deputy director

It was okay, nothing to write home about. Malfunctioning A/C in hot weather was a big let down.

Customer review rating 2.0/5

Anurag Families - 19/08/2020 Confirmed reviews ALL

Room was okay for 2 nights, breakfast was also okay but completely devoid of variety. A/C not working is not acceptable. The shower was barely working. All in all pretty average. Unlikely to stay here again.

Dear Anurag A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Please inform me when you plan a future booking in our Hotel. Till then stay safe! Kind Reagrds from Hamburg Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Excellent location

Customer review rating 4.5/5

Bjorn Business - 20/03/2020 Confirmed reviews ALL

Very friendly staff, nice room. Din't took the opportunity to have a meal but from I saw it was good too. Would recommend anyone with a sense of Hamburg's traffic, coming from the south by car, to use this nice place as their save place. Excellent connection to the Autobahn. Cannot tell anything about public transport connections though.

Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Until then, we wish you a good time and stay healthy!! Kind Regards from Hamburg, Emily Tiedge Front Office Manager

Okay but not more

Customer review rating 3.5/5

M Solo - 18/03/2020 Confirmed reviews ALL

Checking in was troublesome. The young man behind the counter spoke hardly any English, so communication was difficult. I tried asking for a map, for directions to the town centre, but either he did not know or he did not want to help. I had a privilege room with free minibar. Trouble was that same minibar was not filled up during my four nights at the hotel. I would not pay extra for that again! Internet had to be signed into anew every single time you wanted to use it, new password each day. A tad complicated compared to other Accor hotels I have stayed in. No kettle in the room, which was a huge disappointment. There was a coffee machine, but it didn't work well and made terrible coffee in very small quantities. I managed to borrow a kettle from reception, but had to go to Lidl to buy my own tea bags and coffee powder. Not a very good review, but I must say what saved my stay all together was the red haired young man in reception when I checked out. Friendly, polite, professional and fluent in English. Finally the bar is terrible. I asked for an Irish coffee, they didn't know what that was. I don't expect everyone to know, but if you work behind a bar I do not expect to have to explain that it consists of coffee, whiskey and cream, preferably all together in one glass.

Dear Marja-Leena, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Until then, we wish you a good time and healthy year!! Kind Regards, Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Every week it's a real pleasure to stay in Mercure Hotel Hamburg City

Customer review rating 4.5/5

Anonymous Business - 05/03/2020 Confirmed reviews ALL

The Mercure Team is great, always smily, friendly and service oriented.

Bonjour Remi, thank you again for the great review of our hotel! We are glad that you always enjoy your stay and hope to see you again very soon after ....... Ps. the 1000 All points are in your All-Account today. Sorry for the delay! Nice greetings from Hamburg, Abientot! Emily Tiedge Front Office Manager

Very good hotel

Customer review rating 5.0/5

V.adik Families - 28/02/2020 Confirmed reviews ALL

Clean, good service

Dear Vladimir S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Nice and quiet stay

Customer review rating 4.0/5

Ioana H. Couples - 23/02/2020 Confirmed reviews ALL

Hotel was clean and quiet, personnel was friendly and helpful. Would definitely stay again.

Dear Ioana H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…
Customer review rating 3.5/5

Anonymous Families - 16/02/2020 Confirmed reviews ALL

Overall a good experience. Comfortable beds, cozy room, lovely bathroom and shover. Really good breakfast. Unfortunately our room was on top of the kitchen and we could hear the kitchen machines and especially the dishwasher from 5 in the morning until late in the evening. from somewhere (maybee a closet in one of the neighboring Roms was squirking very much.

Dear Anette B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Good

Customer review rating 4.0/5

F. Solo - 25/01/2020 Confirmed reviews ALL

Good

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Nice hotel with nice staff

TripAdvisor rating 5.0/5

FarAway17828791316 Family - 29/03/2019 TripAdvisor review

We were four adults and two children visiting Miniature Wonderland and the hotel was suitable in all ways. We had one double room and one very good family rooms for two adults and two children. Both rooms were very comfortable. The staff was friendly and efficient.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Tiedge Front Office Manager

Disappointing stay

TripAdvisor rating 2.0/5

Travel29583607770 Family - 25/12/2018 TripAdvisor review

I requested an extra bed for our kids in the reservation. I also wrote a comment with request for extra bed during online check in. We arrived pretty late and the extra bed was not Made?? Even though we requested it twice and Made reservation for 4 persons. We had to want for half an hour before the bed was made. We were not happy!

Super friendly staff!

TripAdvisor rating 4.0/5

-travelling-around29 Family - 06/10/2018 TripAdvisor review

The staff was great and super helpful. They helped me a lot since my son needed to keep his medication in the fridge. The rooms were ok and clean. The bed was very comfortable and surprisingly also the sofa bed. The only thing I missed was more restaurant and food options. They have a coffee shop that only opens around 10... so you don’t have a quick option for breakfast.

Excellent stay

TripAdvisor rating 5.0/5

scatterdells Business - 16/09/2018 TripAdvisor review

The hotel is in a great location with good pubic transport connections to the city centre and main airport. It is currently being extensively re-furbished with not only new decoration, but also new beds which are extremely comfortable.The staff could not be more helpful or friendly and speak multiple languages. Emily Tiedge is particularly professional and helpful and her excellent customer service is one of the highlights of staying at this hotel. I am based in Hamburg every week for 3-4 nights a week and it makes a real difference to meet individuals like Emily when away from home, where nothing is too much trouble .The hotel is very clean and the restaurant and bar situated looking over a canal.I would highly recommend this hotel.

Nice hotel close to the city center

TripAdvisor rating 4.0/5

TAIN2013 Solo travel - 30/07/2018 TripAdvisor review

The hotel is located next to a canal which makes it a very beautiful location although it is slightly out of the city center. Rooms are large and staff is friendly and helpful. It is well connected with a metro station a short distance road along the canal. Being out of the city center makes it a peaceful location. However being a business district, the area is deserted in the evenings and night. So I would recommend taking a taxi if you are arriving or leaving late at night.

Dear Mercure Guest, Thank you for being our guest during your recent trip to Hamburg and for sharing your positive experience with us a other travelers. We appreciate your time and effort in describing the location of our Hotel, it is indeed beautiful and close to the city if you want to avoid the stress of the center. Your recommendation about taking a taxi in the evening or night is a good advice, if you want to get faster and save your time. We hope to get the chance to welcome you again. I wish you a nice summer and a great week. Kind Regards, Daniela Rodriguez Guest Relation Manager

Nice hotel

TripAdvisor rating 5.0/5

marcbetjes Business - 30/07/2018 TripAdvisor review

NIce hotel a bit out off the center ( 10 min ), but friendly staff, when you need info they will give the correct information. Great and clean rooms, Breakfast ok, cold warm, all you need is there.... next time here again !!!

Dear Mercure Guest, Wow! Thank you for the 5 Star Rating and for sharing here with us and with other travelers to read your wonderful experience with us! We were all happy to read you had a nice stay and we really appreciate your kind words mentioning our hotel staff, believe me, it is very rewarding. If your next destination is going to be Hamburg, you know your are more than welcome to stay again with us. I wish you a great summer and we hope to see you soon. Kind Regards, Daniela Rodriguez Guest Relation Manager

Overall very good - just some details.....

TripAdvisor rating 4.0/5

kbv60 Business - 02/06/2018 TripAdvisor review

- blanket of the bed too thick (summertime!!! enough additional blankets in the wardrobe) - rubber sheets on the matress (why do some hotels think this is necessary, where other hitels can cope without them? I am not a bed wetting child...and never was) - AC/electricity switched of during the day for cost savings! Couldn’t believe that. - no sweetener for coffee on the breakfast table or at the buffet....had to ask for it every morning - milk for the coffee on the table indtead of cream (a habit that more and more people follow....diluting coffee with skinned milk) - service team too busy at breakfast with removing used plates, etc instead of providing quickly coffee to newcomers (I had to wink at service and ask for coffee every morning)

Dear Mercure guest, Thank you for being our guest during your recent trip in Hamburg and for taking the time to write us this honest review about your recent experience with us. Reading your overall evaluation, I very much regret that your stay with us did not meet your expectations. My apologies for the service that has been offered to you during your stay with us. We did face a higher peak at breakfast then normally and I am sorry to read that our F&B team weren’t fully prepared to deal such a situation.We will definitely have a look into that issue. This is not how our standard at Mercure and therefore your feedback will be shared with our team. We should not have any excuse for every detail you wrote about, although we all work hard as a team to earn each guest's heart. I am sure we all learned a new lesson with your Feedback. I wish you a nice Monday and I hope to get the chance to welcome you back as our guest in the near future. I send my best regards from Hamburg, Kind Regards, Daniela Rodriguez Guest Relation Manager

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