Mercure Hotel Hamburg City 4 stars

Customer review rating (ALL Rating) 4.4/5 2,561 reviews

Mercure Hotel Hamburg City - Image 1
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Description

Hotel extras

  • Right across the street from the Harry Potter Theater

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

Our accommodation(s)

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 HAMBURG
Germany

GPS:53.545363, 10.0173

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIER - 1163

Moin and Ahoy in the PIER - 1163 Bistro. At dawn, when the port is resting, you can find the right mooring place. Hamburg tradition meets intl. classics, fresh-innovative-Hanseatic Hiss the sails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,561 reviews

TripAdvisor Rating  4.0/5  1,048 reviews

Warn Down hotel

Customer review rating 1.5/5

Hasse A. Families - Confirmed reviews ALL

The hotel is located close to center of Hamborg city. The Rooms are small and pretty warm down. It seems like the hotel need a “make over”. This is compared to the price of the stay. In the room the door to the closet is made like a container door - which makes a terrible noise every time you open the closet🤦‍♂️ We will not return to this hotel.

very laid back hotel with friendly staff

Customer review rating 5.0/5

David L. Couples - Confirmed reviews ALL

We stayed for five nights and the staff were very friendly and helpful. It has a very laid back feel so as to relax after being out all day

Dear Mr. L., Thank you very much for your very positive review and for taking the time to do so. We are delighted to read that you were satisfied with our location and our service. The entire City team sends you warm regards and looks forward to welcoming you back soon. Kind regards, Thomas Buch Duty Manager

Average to poor experience

Customer review rating 2.0/5

Matt Couples - Confirmed reviews ALL

Both me and my wife had to get our door cards reset on separate occasions as we couldn't get into our room, even after that our room cards were temperamental and often needed to be tried multiple times before accessing the room. The air con was far too weak to cool the room. My wife has some dietary requirements which are not uncommon but was told that there was only one thing on the entire menu which she could eat and even that wouldn't include the sauce which was advertised. The fridge and wardrobe looked nice but

Nice visit, easy to book and good service.

Customer review rating 4.5/5

Mari Families - Confirmed reviews ALL

Clean, high quality hotel. The breakfast could have had more salad, but the breakfast was good otherwise.

Dear Ms H. Thank you for the good review you gave our hotel. We are pleased that you and your family enjoyed your stay with us and hope that we can welcome you back to the Mercure Hotel Hamburg City soon! Until then, we wish you all the best - and see you next time. Kind regards Thomas Buch Duty-Manager

Not what I expected

TripAdvisor rating 2.0/5

ferribeiro82 Couples - TripAdvisor review

Very average. Not worth the price in my opinion. Location is ok. Industrial area with no many places to eat or go on evenings. I personally needed a taxi in and out a couple of times a day. Pictures on website shows rooms with kettle. Ours didn’t. We asked but none were provided. Aircon don’t really do much. Temp is pre set and you cannot make it cooler if want. I have struggled with the heat in the room. Breakfast is not the best but ok. Rude attendant on breakfast room and bar. She’s not polite and shouts when you ask a question. Would I go back? I don’t think so. Food good on the restaurant!

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Other web-users rate our hotel

  • 1,135 reviews 8.5/10 Location
  • 1,724 reviews 7.3/10 Room
  • 1,569 reviews 8.2/10 Service
  • 27 reviews 6.3/10 WiFi
  • 1,292 reviews 8.4/10 Breakfast
  • 814 reviews 5.5/10 Comfort
  • 726 reviews 7.9/10 Cleanliness
  • 432 reviews 9.1/10 Vibe

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