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Novotel Birmingham Airport Hotel 4 stars

Customer review rating 4.3/5 19,443 reviews

ALLSAFE approved hotel

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Room 1

Novotel Birmingham Airport
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+ 18 Services

Hotel extras

  • Fully-equipped gym for all hotel guests

  • Located one-minute away from Birmingham Airport

  • Free airport SkyRail service located nearby

  • Six fully-equipped meeting rooms on-site

  • 24-hour bar is perfect for pre-flight drinks

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking (nearby) Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • BIRMINGHAM INTL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 6 Meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Birmingham Airport

Birmingham Airport
West Midlands
B26 3QL birmingham
united kingdom

Tel: +441216199003

Fax: (+44)121/7820445

Check-in from 15h00

Check out up to 12h00

  • 6 :  6 BIRMINGHAM

  • 900 :  900 BIRMINGHAM

  • 966 :  966 BIRMINGHAM

  • By plane

    BIRMINGHAM INTL At 1.29km / 0.8 miles - Shuttle free

  • By car

    M42 JUNCTION 6 At 1.61km / 1 miles

  • By car

    M6 JUNCTION 4 At 2.41km / 1.5 miles

  • By train

    BIRMINGHAM INTERNATIONAL At 1km / 0.62 miles

  • By train

    BIRMINGHAM NEW STREET At 13km / 8.13 miles

GPS :52.452778, -1.731804

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our restaurants and bars

Gourmet Bar & Restaurant

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 48

  • Maximum capacity: 35 people

Find out more

Our guest reviews for
Novotel Birmingham Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

19,443 reviews

TripAdvisor Rating 4.0/5

3,138 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located comfortable

Customer review rating 3.0/5

Jacqueline W. Business - 18/09/2021 Confirmed reviews ALL

I have stayed at this hotel on many occasions over the years for both business and pleasure trips It is very convenient to the airport and NEC and very comfortable. The rooms are recently refurbished and fabulous. Spacious and comfortable. The bar and restaurant and good. Good food at the restaurant. My only complaints would be that a few breakfast staff were unhelpful and ignorant. I’m guessing that’s down to youth and inexperience and poor training. Evening staff were complete opposite. On check-in I was informed that “due to Covid” housekeeping would not be as frequent as usual. I checked in on Monday afternoon, left on Thursday morning and not once did housekeeping attend to my room. I was to be fair informed that if I wanted clean towels etc I should ask at reception, but come on, isn’t this a cop out and just an excuse for poor service? I’m sure I’ll stay at the hotel again for the very reasons set out at the start of my review but I do wish the service sector would hurry up and get those people back to work and return to the service that clients deserve and pay for.

Dear JACQUELINE W., Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Dick General Manager

extremely courteous staff, well organized, clean

Customer review rating 5.0/5

Val G. Couples - 17/09/2021 Confirmed reviews ALL

We arrived early and we had plenty of space at the quiet restaurant lobby to work, great Wi-Fi connectivity, the F&B Staff was on top of us without being disruptive. The room was comfortable, clean and well equipped. The overnight Front Desk manager saw me having a hard time wandering around the lobby not being able to sleep and he gave me a cup of coffee and milk that sent me straight to bed. to summarize, tis is the best airport hotel that I have ever stayed at. Well done!!!

Dear VALERIA G., We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne King General Manager

Disappointing

Customer review rating 3.0/5

Victoria Couples - 17/09/2021 Confirmed reviews ALL

I specifically booked over the phone to ensure I could book a big enough room with access to a bath (I am unable to use the shower due to my disability). I was incorrectly told that if I paid for a more expensive "accessible room" that some of them have baths. Arrived at the hotel to find that none of the accessible rooms regardless of price had baths in them. Although the hotel tried to resolve the situation by refunding the difference of the cost from a standard room to the more expensive room I booked and also by providing us 2 rooms for our stay. One small room that has a bath and an accessible room. However, I found that the bath did not have any grab rails to safely get in and out. This meant I was unable to have a wash when I stayed except out of the sink. Due to how the sinks are built regardless of room, it is difficult to be able to put the in-room kettle under the tap to fill to make tea and had to fill the glass provided to fill it. The ceiling of the accessible room provided was covered in the paint bubbling and cracking. The only positives was that the bed was comfortable, room was clean, good tv and access to the airport literally across the road and good access to get to NEC centre by AirRail. Even though the hotel is in such close proximity to the airport, the room we stayed in was clearly soundproofed as we didn't hear anything outside. Also really good breakfast options and something for everyone and enjoyed. *Please note if using a manual wheelchair, it is a steep ramp to access the hotel entrance but easy to get around hotel itself and plenty of space in the restaurant.

Dear VICTORIA H., Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Dick General Manager

Great location to the airport terminal.

Customer review rating 5.0/5

Graham K. H. Couples - 17/09/2021 Confirmed reviews ALL

Staff attentive and very polite. Room was perfect for our needs with all the facilities needed at hand. Reasonable priced evening menu which was well presented and generous portion.

Dear GRAHAM K H., We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Dick General Manager

Well located

Customer review rating 4.0/5

Jackie C. Families - 16/09/2021 Confirmed reviews ALL

Very good. Only disappointment was lack of service for dinner. It was very much hunt the waiter/ waitress. They did drift around but no eye contact at all. We asked for dessert menus but nobody followed up to take the order. It was a shame because the staff were all very pleasant

Dear JACKIE C., We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne King General Manager
Customer review rating 3.5/5

Rjm Couples - 16/09/2021 Confirmed reviews ALL

Very pleased with reception and room. Restaurant was closed so we were advised to eat in bar I was told we could not order food from bar but to wait for someone to come to table. Got drinks but absolutely no interest in asking us about food while we drank the drinks. We decided to go elsewhere but noted on leaving the restaurant had been opened. We decided to go in. Excellent food and good service. So huge disappointment about bar and restaurant not being opened. Only opened when bar was packed out. Otherwise our stay would have been great.

Dear ROBIN M., We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne King General Manager

Another excellent stay

Customer review rating 5.0/5

Rosemary A. Solo - 14/09/2021 Confirmed reviews ALL

I have no fault to find whatsoever. I always enjoy my stay at Birmingham Novotel. In past times I would be accompanied by my husband who has sadly passed away, so now I travel alone. As always your staff were charming and helpful, my room extremely comfortable with everything I needed for overnight stay. I slept extremely well, and I also enjoyed my evening meal very much. Again, the staff were charming and attentive. I am looking forward to my next 2 stays in October and December!

Dear ROSEMARY A., We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne King General Manager

Lovely rooms

Customer review rating 5.0/5

Fp Couples - 14/09/2021 Confirmed reviews ALL

Lovely hotel and staff. Annoying to see facemask policy of hotel not enforced as large crowd of men waiting to check in with us, all ignoring the request on posters to wear masks. Rooms v stylish. Few design errors, like nowhere by sink to store soap, no bin in main bedroom, nowhere to dry hair as only 2 pin plug in bathroom and no mirror by dressing table. But otherwise all stunning and fab staff

Dear FAY P., We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne King General Manager

ideal for the airport

Customer review rating 5.0/5

Sjc Business - 14/09/2021 Confirmed reviews ALL

Nice hotel, entrance right outside departures, room was really nice, good price, friendly service really cant find a gripe, would go again if flying early from BHX

Dear SIMON C., We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne King General Manager
Customer review rating 5.0/5

Mr A. H. Families - 14/09/2021 Confirmed reviews ALL

very good hotel but was let down with no tea coffee and sugar milk in room and with only one person in reception was very hard to let them know as the amount of people needing help. the bar was very poorly maintained took nearly 40 minutes to get what we wanted. breakfast was fantastic but was let down with a broken toaster and no replacement was on hand the young waitress was your superstar as she tried hard to get the toaster working but failed and then went round all the tables apologising to the guests she was not happy with the situation you put her in and we felt sorry for her. that’s the only things that let your hotel down but other than that we really enjoyed our stay

Dear H. A., We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne King General Manager

Well located, noisy guests in room above

Customer review rating 3.5/5

Anonymous Couples - 14/09/2021 Confirmed reviews ALL

Room was good and we were given an upgrade to the executive room. Bed was comfy. Very loud guests in the room above till the early hours of the morning kept us awake though.

Dear JAMES C., We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne King General Manager

Great location. Clean rooms.

Customer review rating 4.0/5

Karen Business - 13/09/2021 Confirmed reviews ALL

Reception staff, so helpful and friendly. Bar and restaurant seemed understaffed as there was lengthy waits. Ordered from just eat due to poor menu options for meals too. I personally found the bed very firm so didn't sleep well. Parking is not included but £12 a night.

Dear KAREN S., We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne King General Manager

Lovely stay apart from the noise

Customer review rating 4.0/5

Samantha A. Families - 13/09/2021 Confirmed reviews ALL

We were really happy with everything, the room was clean and very comfortable, the staff were helpful. The only issue was we had two children who were kept awake from the noise from the gym next to our room, it sounded it there were a few people in there shouting and banging and crashing of weights dropping to the floor. I called to complain and was told it closes at 9, which it did, but maybe guests with children shouldn’t be put in this room, or it should close at 8, which is reasonable, this was the only thing that spoilt our stay.

Dear SAMANTHA A., We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne King General Manager

Poor customer service

Customer review rating 1.0/5

Paul R. Families - 11/09/2021 Confirmed reviews ALL

I have written an email and have requested a response on 2 occasions with no reply. Shocking service. We waited over 3 hours for a travel cot and sofa bed bedding

Dear PAUL R., Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The hotel has been affected by staffing issues and this has led to us not being able to provide our usual high levels of sevice. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne King General Manager

Good stay

Customer review rating 3.5/5

Sylvia Solo - 10/09/2021 Confirmed reviews ALL

Very helpful employees and very courteous. Nice room very clean.

Dear SYLVIA B., We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne King General Manager

Well located

Customer review rating 3.0/5

Anonymous Business - 10/09/2021 Confirmed reviews ALL

Rooms are fine, food mediocre, but good location for an early morning flight check-in.

Dear PETER D., Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne King General Manager

Nice hotel, ruined by restaurant service.

Customer review rating 1.5/5

Alex Couples - 10/09/2021 Confirmed reviews ALL

Queued 20 minutes for a table, then sat at table for 45 minutes, without anyone coming over to us once. Ended with an airport SPA sandwich. Terrible and awful way to start the holiday.

Dear ALEX C., Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne King General Manager

Hotel perfect location for airport

Customer review rating 4.5/5

Anonymous Couples - 09/09/2021 Confirmed reviews ALL

Had a very relaxing 1 night stay prior to an early morning flight. Hotel very clean, room extremely comfortable. Bar staff and reception staff helpful and friendly. No complaints, would definitely use again

Dear ANTHONY D., We very much appreciate your comments regarding your stay at the Novotel Birmingham Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne King General Manager

Another enjoyable stay!

TripAdvisor rating 5.0/5

Rosiemadcat 09/09/2021 TripAdvisor review

Novotel Birmingham Airport. I love my pre holiday stay here! Spotlessly clean, beds sooo comfortable. Very pleasant and helpful staff throughout. Many thanks to all working on the evening of 6th September, despite being very busy they were still efficient, helpful and attentive. A lovely relaxing start to my holiday!

Dear Rosiemadcat, Thank you very much for such a wonderful feedback. We hope we can welcome you back next time you visit Birmingham Airport. Best regards,

Chaotic Catering

Customer review rating 2.0/5

Linda W. Business - 07/09/2021 Confirmed reviews ALL

The food offer was disgraceful. A complete shambles with terrible service, lack of communication and any form of explanation. Zero acknowledgment from management that anything was wrong. Guests everywhere just left to fend for themselves.

Dear NICHOLAS W., Thank you for taking the time to tell us about your experience at the Novotel Birmingham Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanne King General Manager

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