Novotel Montreal Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 5,944 reviews

ALLSAFE approved hotel

Information message

Novotel Montreal Centre
See on a map
+ 17 Services

Hotel extras

  • In the heart of the city

  • Restaurant, bar, and terrace

  • Sports room open 24 hours a day

  • Indoor public paying car park, which can be accessed from the hotel

  • Free WiFi

Hotel location

Novotel Montreal Centre

1180 rue de la Montagne
H3G 1Z1 montreal
canada

Fax: (+1)5148610992

Check-in from 15h00

Check out up to 12h00

  • LUCIEN L'ALLIER:  ORANGE LUCIEN L'ALLIER

  • PEEL:  GREEN PEEL

  • By plane

    MONTREAL At 0.1km / 0.06 miles

  • By plane

    MONTREAL MIRABEL At 35km / 21 miles

  • By plane

    PIERRE ELLIOT TRUDEAU At 20km / 12 miles

  • By plane

    PLATTSBURG INTL AIRPORT At 100km / 62 miles

  • By train

    GARE CENTRALE At 0km / 0 miles

GPS:45.496681, -73.572604

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L O RESTAURANT ET LOUNGE

A warm welcome awaits you at the L'Ô restaurant, which offers a simple and generous seasonal menu. Enjoy elegantly-prepared cuisine with international and local influences. Open from 6am until midnight

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 118

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Montreal Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,944 reviews

TripAdvisor Rating 4.0/5

2,172 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Mediocare

Customer review rating 1.5/5

Rhonda I. Families - 20/12/2021 Confirmed reviews ALL

Check in process was horrible. Early on I get a notification that Novotel put a hold of CAD455 to my credit card on file. Upon check in, Maria the front desk requested the credit card on file and put another hold of CAD355. That is too much for a two night stay. It shows in my credit card report both hold from Novotel. I have the privilege to travel around the globe, in fact I just came from Toronto and Quebec. The hotels in Toronto and Quebec did not hold what was required for my stays at their hotels.

Dear Rhonda I., Thank you for taking the time to tell us about your experience at the Novotel Montréal Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom

Very Pleasant Stay

Customer review rating 4.5/5

Irene T. Couples - 19/12/2021 Confirmed reviews ALL

We came to Montreal via train and this hotel was the greatest value for money within a short walking distance (<1km). The advance online check in made the in-lobby key pick up very fast and effecient. All the covid safety protocols were followed and our room was very clean and all the staff were very pleasant. The only criticism I have is that there were no large dresser drawers to store our clothes during our 3 night stay. I normally do not like to live out of a suitcase if I'm staying somewhere for more than one day. The only place to store clothes was a small closet with a few shelves. Other than that minor inconvenience, everything was great about this stay and we would definitely return again.

Perfect location!

Customer review rating 4.5/5

Emily Couples - 19/12/2021 Confirmed reviews ALL

The room was clean and comfortable and the location was perfect!

Friendliest staff ever!

Customer review rating 5.0/5

Mr M. P. Business - 17/12/2021 Confirmed reviews ALL

Excellent location, great room and the it’s all about the staff!!

Good Location and very nice staff

Customer review rating 4.0/5

B C. Friends - 14/12/2021 Confirmed reviews ALL

Everything so good, just except the water pressure so low and noise of the temperature machine.

Dear Ms. C. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Tom

Beautiful and clean rooms

Customer review rating 4.5/5

M. I. Business - 14/12/2021 Confirmed reviews ALL

Lovely service from reception. Will recommend your property.

Dear Ms. Mitropoulos, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tom

Excellent stay

Customer review rating 5.0/5

Loretta Families - 13/12/2021 Confirmed reviews ALL

Welcoming, very clean, everything we needed

Dear Loretta H., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom

Very nice hotel

Customer review rating 4.5/5

Anonymous Couples - 11/12/2021 Confirmed reviews ALL

The rooms are modern comfy and clean. The staff were nice. There was everyday cleaning service. The restaurant's food is good. Well located.

Dear Myriam A., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom

Quiet, comfy, clean, amazing location

Customer review rating 4.5/5

Lorraine Solo - 11/12/2021 Confirmed reviews ALL

The only downside if the instant coffee. No access to a keurig or regular coffee machine.

Dear Ms/ S., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Tom
Customer review rating 4.0/5

Anonymous Business - 10/12/2021 Confirmed reviews ALL

I've been staying at the Novotel fairly consistently over the past 20 years as my business travels take me to Montreal fairly frequently. The past few years' Covid restrictions had limited my travel, but I've stayed there twice this fall. The staff are pleasant at the least, and in some casing very engaging. One staff member in particular, Max, recognized me as I was leaving the hotel (masked), and called me out by name (hadn't seen me in 2 years, remember!) to ask how I was doing. Need I say more?

Dear Jean-Marc D., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom

Great Stay

Customer review rating 5.0/5

Raquel M. Families - 09/12/2021 Confirmed reviews ALL

Our stay at Novotel in Montreal turned out to be a great trip. We stayed for one night, but had one of the best stays we have had. The hotel location is very central, walking distance to a lot of stores and restaurants in the downtown core and a skip and a hop to the Bell Centre. Our room was nice and clean. And the front desk staff was very helpful, cordial and attentive. We will definitely be staying at Novotel our next visit to Montreal.

Dear Raquel M., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom

Good location

Customer review rating 5.0/5

Ed C. Couples - 09/12/2021 Confirmed reviews ALL

Friendly staff. Modern clean and comfortable room. Had a great stay.

Dear Edward C., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom

excellent place

Customer review rating 4.5/5

Larry Couples - 08/12/2021 Confirmed reviews ALL

experience was very satisfying friendly service big beautiful room comfortable.

Dear Larry P., We very much appreciate your comments regarding your stay at the Novotel Montréal Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom

Good choice

Customer review rating 4.0/5

Sue S. Business - 08/12/2021 Confirmed reviews ALL

This hotel is located in a good location right downtown, next to St. Catherine Street. The breakfast at the hotel was very good. The room was lovely and clean with a nice comfy bed. The dispensers for the body wash and shampoo are difficult to use as the pump gets stuck. I’d recommend the hotel replace these, however the products themselves (the body wash and shampoo) smelled great. I’d recommend including conditioner and body lotion in the room as well. Overall, good value for money and I’d recommend this hotel.

Dear Michael M. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Tom

Nice stay

TripAdvisor rating 5.0/5

jeromeb510 Business - 28/11/2021 TripAdvisor review

Rooms are comfortable, clean and quiet. The personnel is very kind and efficient. The hotel is situated near by Mont Royal and the lively Saint Catherine street with many restaurants in the surroundings.

Dear jeromeb510 What a pleasure to read that you enjoyed staying at Novotel Montreal Centre! Thank you for your nice comments that I will share with the rest of the team.

Good hotel ideally located in the center of Montréal

TripAdvisor rating 4.0/5

ReneStansstad 04/10/2021 TripAdvisor review

Actually a good hotel in a perfect location in the middle of Montréal. However, the stay was a little marred by the Covid measures (Level 1). Hotel restaurant was closed and room service stopped. In principle, it's not the hotel's fault that the stay was a bit special (Covid-19), but it wasn't perfect either. The staff were all very, very friendly and accommodating. I think this place deserves a second chance. Times are not easy for everyone!

Dear ReneStansstad, Thank you for understanding that times are difficult right now. I apologize for any inconveniences that you had. The restrictions have been lifted as of now so the restaurant is open and occupied rooms are being done. We hope that you will give us a second chance:) Sincerely Tom

Great Stay in Montreal

TripAdvisor rating 5.0/5

rgriscom2021 15/09/2021 TripAdvisor review

This was our first experience with Novotel and we will definitely be back. Hotel is in great location and our room was very comfortable and well priced. We took advantage of the onsite parking and definitely recommend that and using the transit system.

Dear rgriscom2021, Thank you for your excellent review. I am thrilled that everything went well and happy to hear that you will be back:) Kind regards Tom

Not at the standard of other Novotels

TripAdvisor rating 2.0/5

Danny G 19/08/2021 TripAdvisor review

If you like Novotel, I would not recommend this hotel. It is a shabby version with few of the qualities of other Novotels I've stayed at internationally. No coffee in the rooms, no restaurant or room service, poorly cleaned rooms, no special welcome for Accor members. I usually use Novotel for business trips but in this case chose it for a holiday with my partner. That was a mistake as it was definitely not the type of place that was special or relaxing or unique. It's an old facility with few special touches. I would not stay here again.

Good location. Courtesy staff members.

TripAdvisor rating 4.0/5

constancemouse 14/08/2021 TripAdvisor review

As we are still in the covid situation, I expect the level of cleanliness in the room would be at the highest level possible. I am a clean freak so I wiped down all the surface. There were stain on the desk and on the coffee table. It was all good after I removed the stain.

Our first hotel stay under pandemic conditions

TripAdvisor rating 3.0/5

sirjuan007 12/08/2021 TripAdvisor review

We had visited every year for the 30 years prior to the pandemic and most of those visits were at this Novotel. This latest trip was in a word, disappointing. It was understandable that many services and amenities were limited or unavailable due to pandemic protocols but we expected that the HVAC system would be in good working order. We visited during a heatwave and high humidity and thought our room would at least provide refuge from the stifling heat and oppressive humidity. While the AC kept temperature cool enough it failed to remove the humidity which made for a very uncomfortable and sleepless 3 nights. The hotel staff were friendly and quality of bedding were good and up to normal standards.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in montreal