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Novotel Milano Nord Ca Granda Hotel 4 stars

Customer review rating 4.1/5 3,977 reviews

ALLSAFE approved hotel

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Novotel Milano Nord Ca Granda
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+ 10 Services

Hotel extras

  • Spacious and comfortable rooms. Ideal for family, including pets

  • Central location just a few minutes' walk fromthe metro

  • 380-seat convention center and restaurant ideal for banquets

  • Allsafe SGS-certified hotel. Free telephone medical consultation service.

  • Outdoor pool, playgrounds and fitness center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Reduced mobility rooms
  • Pets allowed Paying
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Cash machine
  • Porter Paying
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Outdoor playground for children
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Milano Nord Ca Granda

Viale Suzzani 13
20162 milano
italy

Tel: +3902641151

Fax: (+39)02/66101961

Check-in from 14h00

Check out up to 12h00

  • Milano Centrale Railway Station :  Bus 42 Viale Suzzani

  • LILLA :  5 CA GRANDA

  • By plane

    LINATE LIN At 12km / 7.46 miles

  • By plane

    MALPENSA MXP At 45km / 27.96 miles

  • By train

    Milano Centrale At 3km / 1.86 miles

  • By train

    Milano P Garibaldi At 4km / 2.49 miles

GPS :45.506213, 9.197526

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

CENTENA TRATTORIA URBANA

Type of cuisine: Mediterranean

Centena Trattoria Urbana offers simple, tasty, healthy and balanced cuisine. Catering that provides whatever takes your fancy at any time of day or night. Enjoy a moment of escape in the restaurant, at the bar, or on the poolside terrace.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LE BAR

At our bar you can find a wide selection of whiskeys and sample international and local cocktails including the typical Spritz, specially prepared for you and served by the pool

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 442

  • Maximum capacity: 312 people

  • Maximum banquet capacity: 312 people

Find out more

Our guest reviews for
Novotel Milano Nord Ca Granda

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,977 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,220 reviews

overpriced and understaffed

Customer review rating 3.0/5

Kostas D. Business - 27/07/2021 Confirmed reviews ALL

the botel should had been renovated many years ago. the carpets were dirty . there were open holes on the coridor ceiling. The room had no glasses for water, nor cups for tea/coffe, nor sachets of tea and sugar.There was just a lonely water kettle.... There was always a long queue for breakfast (though the staff tried their best to cope) and the scrabled eggs/bacon was cold EVERYDAY. The swimming pool was closed for four days, though we had paid for a hotel WITH a pool. The surrounding area was dirty and neglected, and shady people were hanging out after dark.

The stay was alright.

Customer review rating 3.5/5

Fhai Families - 08/07/2021 Confirmed reviews ALL

The staff was very friendly. What I don't understand is that shower gel and shampoo is offered at check in and not available in the room, that makes me feel like a beggar. The breakfast is overpriced and for the amount of guests 1 person serving the food is just not enough, the queue was very long, the wait was awfully long and when its your turn you feel rushed. That's not a nice experience for breakfast.

Dear Pitchanan W., We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We leave the shower products at check in time because we sanitize before, products and packaging. Sincerely, Vincenzo Lisacchi General Manager

Good location, air con barely worked

Customer review rating 3.0/5

Anonymous Families - 02/07/2021 Confirmed reviews ALL

Hotel is a bit aged, but it’s not bad. Problem was that the a/c was barely working

Dear Kornelijus B., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincenzo Lisacchi General Manager

Very good

Customer review rating 4.0/5

Anonymous Business - 23/05/2021 Confirmed reviews ALL

Was there air condition? I could not find it.

Dear DIMITRIOS P., We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry you don't find the command of the air condition is in the room near by the bed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Lisacchi General Manager

good location

Customer review rating 4.0/5

James M. Families - 18/10/2020 Confirmed reviews ALL

located not far from the center yet easy to get with the car. big parking space. rooms were small but clean. you could see that the staff was observing the covid-rules.

Dear James M., We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Lisacchi General Manager

Not so well located

Customer review rating 3.5/5

Anonymous Solo - 01/10/2020 Confirmed reviews ALL

The service was very limited during this covid period.

Dear Kurt B., We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Lisacchi General Manager

the good stay was just a memory

Customer review rating 0.5/5

Ginevra Business - 17/09/2020 Confirmed reviews ALL

I understand the re-opening due to COVID and the fact that they ar enot fully operating, however, from reception to the bar and the restaurant the service received was not as i remembered. On top i had to change room as the initial one wasnt working properly and was extremly dirty (toilet) and i have been moved to a new room, even dirtier, where the air conditioning wasnt working... a big big disappoitnment. i m sure i will not stay there anymore, despite travelling and staying at this hotel on a weekly basis i will have to change it

Dear Ginevra g., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our services like the pool,and the restaurant are closed during summer time as per safe for our guest to guarantee the distance. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincenzo Lisacchi General Manager

Very poor communication/customer service.

Customer review rating 0.5/5

Laura Families - 04/08/2020 Confirmed reviews ALL

We were unable to travel due to COVID19 travel restrictions. Prior to our stay, I emailed the hotel and asked for refund or a suggestion of what we could do (ie credit for a future booking). I did not receive a reply. After our reservation I received an invoice.

Super Team

TripAdvisor rating 5.0/5

Explorer63498013949 05/03/2020 TripAdvisor review

Marcello, Mohamed Dahrawi, Antonio, Sara, Rui or Rudi (Operations n Points Mgr), Maria in ibis thank you all guys. I have to admit that not only each one of you was great but also the way you work as a team n love each others n cooperate together to help was more than super. The team work is the best I have seen in any hotels our of 30 countries and over 25 with accor.

Staff is friendly but food selection at breakfast is not matching a 4 star hotel by far

Customer review rating 3.5/5

K. Solo - 03/03/2020 Confirmed reviews ALL

I am staying in Accor hotels for over 15 years. I have been to many Novotels around the world, but so poor breakfast i didn't see for long time. I kind of cheese a bit mozarela and that all , no slices of normal cheese , no Brie no Camambert ( so cheap in Italy ) i asked for fried egg, the answer was that i should pay 10 Euro for that. i was in a kind of shock . if your chef is preparing scrambled eggs for breakfast and any way he has to re fill it , why he can not make 10 fried eggs and put it near by the scrambled eggs. Bread : 3-4 white simple bread, no whole wheat bread whole( they are so many kinds) , no one kind of healthy bread . Peperoni and cucumbers are basic, why cant you put some cuts of those vegetable on the table. super food trend : nice to see 2-3 what called super food on the buffed, but if you server flex seeds not grinnded, they do not digest in our body as whole seeds. by the way my SIM card fall under my bed , and it seems that for long time no proper caccuum cleaner was done. i am sorry for my complain, it is probably the first time i am doing such a long complain. by the way i had a dinner at the dinning room and the steak i got was prefect really good source of meat and a chef who knows how to prepare steaks. thanks best regards

Dear ZVI K., Thank you for taking time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; especially at breakfast. At Novotel, we strive to provide a superior service experience for every customer; therefore rest assured that we are taking the appropriate measures to address the problem and improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincenzo Lisacchi General Manager

The worse check-in experience that I ever had at Novotel Milano Nord Ca Granda

Customer review rating 1.5/5

Reg0901 Solo - 21/02/2020 Confirmed reviews ALL

To make sure that I have a room rest after 13 hours flight and early arrival into Milan, I pre-blocked one night before the actual arrival date, all are pre-paid and have clearly indicated as special note in the reservation. To my horror, my room was sold and the hotel claimed that because I did not show up on the pre-blocked night and the hotel was fully booked. i was invited for the online check in, and the confirmation to me cited my online check in was successful, but i still get to wait for 30 min, I was allocated a room at the end of the hallway on Level 1, despite my request to have room on the higher floor. the disappointment continues when I open the door, the room is NOT clean after the previous guests check out. The front office female who check me in refushed to look at it for herself, instead, Duty manager Emmanuel came to look at the situation and offered an upgrade to the executive room on Level 7. The infrastructure in this room seriously need an upgrade, safety box is broken, toilet flashing system, the water flow in the wash basin . the staff in the hotel generally are friendly, but the first female front office staff that i interact with is super rude and unfriendly. there is nothing interesting around the hotel, just a quiet neighbourhood. getting to town by Metro is approx, 30 min including walking time to the Metro station.

Dear Regina L., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincenzo Lisacchi General Manager

Shabby hotel with disinterested staff

Customer review rating 2.0/5

Anonymous Families - 20/02/2020 Confirmed reviews ALL

Compared to other Novotels, this hotel is badly in need of refurbishment. The reception really didn’t appear interested and left is standing waiting on three occasions whilst working on their PCs. This is not usual for Novotels where we are normally met by friendly, enthusiasic and helpful staff.

Dear Ross S., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with our staff and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincenzo Lisacchi General Manager

Smelly room

Customer review rating 3.0/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

Room was having weired smell and was very noisy. You coukd hear the traffic and people talking in the corridor. Bidet was not draining well.

Dear Manuel C., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincenzo Lisacchi General Manager

Good stayGood stay

Customer review rating 4.5/5

The H. I. V. C. T. L. I. S. C. C. S. T. H. I. N. S. C. T. T. M. S. B. N. S. I. L. I. Families - 17/02/2020 Confirmed reviews ALL

The hotel is really nice, not so close to metro station but near to métro station. The staff is extremely helpful and friendly The lobby is amazing, cleanliness is outstanding I liked the experience so much

Dear Nevine G., We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. i. is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Lisacchi General Manager

Good stay

Customer review rating 4.0/5

M. Families - 13/02/2020 Confirmed reviews ALL

Good breakfast, clean room Some minor problem with the sinkholes in the bathroom

Dear MUNTEANU M., We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Lisacchi General Manager

Great hotel, good connections to centre

Customer review rating 5.0/5

Craig Families - 29/01/2020 Confirmed reviews ALL

Very nice hotel with great breakfast. Two block walk to Metro and then 15 min ride to the Duomo in the centre.

Dear guest We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Lisacchi General Manager

Good place to stay in Milan

Customer review rating 4.5/5

M. C. Couples - 23/01/2020 Confirmed reviews ALL

Happy with the hotel, but the organization is a bit chaotic. Price was unclear for example.

Dear MINGO G., We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Lisacchi General Manager

Decent for a weekend stay but not longer

TripAdvisor rating 3.0/5

jonathanpinto50 Couples - 09/10/2019 TripAdvisor review

The hotel is located 20mins by tube from the city centre but is easy to get to, it would be ideal if there was a direct service into the centre ( Duomo). The Ca Grand tube station is located 5 mins walk from the hotel, so cant complain.Upon checking in very late but was very quick with the nigh clerk. Our room was on the 4th floor, The room was spacious but was dusty. There was no functioning air conditioning which was a shame because if you opened up the windows, Mosquitoes would fly in and chew you whilst you slept.Mind you our stay was in Oct. The bathroom is basic but sterile.The bed was fine but there is a shortage of charge points in the room. Not the best Novotel room we have stayed in but livable for a day or two.

Value for Money

TripAdvisor rating 4.0/5

459sunil Business - 07/10/2019 TripAdvisor review

I was in MIlan recently for a conference and stayed at this hotel. Wonderful experience. Well mannared efficient staff. The breakfast has a good spread and healthy opyions also are available. The express laundry service is excellent and on time delivery.

Disappointing

TripAdvisor rating 2.0/5

rajr341 Business - 29/09/2019 TripAdvisor review

It was disappointing for a 4 star. The room was poor, gym room not as in pictures, the machines were old and were making some sound. The breakfast was poor with little options. Overall very dissatisfied

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