Novotel Nice Centre Vieux Nice Hotel 4 stars

Customer review rating 4.2/5 3,381 reviews

#ALLSAFE Accor

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Novotel Nice Centre Vieux Nice
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Room 1

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Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Near the Convention Centre, Old City (10 min.by tram) and sea (20 min.)

  • Bar and restaurant with Sun Terrace Garden, with Niçoise flavors

  • Fiber Wifi available throughout the hotel

  • Rooftop pool, panoramic view of the city of Nice and the sea

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on requestPaying
Business services
  • 6 meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Nice Centre Vieux Nice

8-10 Esplanade du Parvis de
l'Europe
06300
nice
france

Tel: +33493133093

Fax: (+33)4/93130904

Check-in from 16h00

Check out up to 11h00

  • AEROPORT NICE COTE D'AZUR :  98 CATHEDRALE VIEILLE VILLE

  • AÉROPORT NICE CÔTE D'AZUR :  2 JEAN MÉDECIN PUIS LIGNE 1

  • TRAMWAY :  1 PALAIS DES EXPOSITIONS

  • By plane

    MARSEILLE At 200km / 126 miles

  • By plane

    MILAN MALPENSA At 300km / 187 miles

  • By plane

    NICE COTE D'AZUR At 9.4km / 5.84 miles

  • By boat

    PORT DE MARSEILLE At 180km / 112.5 miles

  • By boat

    PORT DE NICE At 1km / 0 miles

  • By helicopter

    AEROPORT DE MANDELIEU At 35km / 21 miles

  • By helicopter

    HELIPORT DE NICE At 7km / 4.38 miles

  • By car

    NICE CENTRE At 7km / 4.38 miles

  • By car

    NICE EST At 3km / 1.88 miles

  • By train

    GARE NICE RIQUIER At 0km / 0 miles

  • By train

    GARE NICE THIERS At 2km / 1.25 miles

GPS :43.707912, 7.28171

Our accommodation(s)

Spacious, contemporary and perfectly modular, Novotel rooms are a truly 25 m² living space with individual air-conditioning. Looking for a VIP stay? Our new Superior & Executive rooms are waiting for you! We offer a floor dedicated entirely to our Executive Rooms with complimentary minibar and Nespresso coffee machine; or our Superior Rooms with LCD TV, free WIFI, fridge, tea and coffee making facilities and safe. For up to 2 adults and 2 children.

Classic Room -1 double bed and 1 sofa bed for 2 people

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room -1 double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room-1 double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room -1 double bed and 1 single sofa bed for 1 person

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - 2 single beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

Le Pois Chiche

Type of cuisine: French

Chef Franck and his team invite you to taste Niçoise cuisine or to savor food from sunny climes, in line with the environment. Enjoy this moment of escape at the restaurant, on the terrace or at the bar.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 115

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Nice Centre Vieux Nice

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,381 reviews

tripadvisor

TripAdvisor Rating 4.0/5

347 reviews

Great customer service

Customer review rating 4.2/5

R.m. Families - 21/09/2020 Confirmed reviews ALL

I would say that first we were really disappointed by the room 331 , very old furniture, old design and a lot of things went wrong ( really bad smell coming from the bathroom sink , Hair dryer not fixed correctly and fell into the sink, electric cable in the bathroom, extra bed for kids was broken, etc...) we asked the reception twice to fix those issues but nothing was done for 2 days. Then we met Salem at the reception front desk , he was amazing, he understood exactly our concerns specially for electric cables in the bathroom so he took an immediate action to propose us a better room 604, the kind of room we were looking for , i mean it was spacious, modern, new, great furniture and great bathroom. So after all our stay was great thanks to Salem for his professional attitude, his great customer service and his great advice to visit some unique places arround Nice.

Dear Mr M., Thank you for taking the time to review your stay. We are very sorry to know of the issues you experienced with your first room and would like to offer you our sincere apologies. It is a real pleasure to know that Salem was able to deal proactively with this and that your next room met all your expectations; he will be very pleased to know of hte impact he had on your experience. Our maintenance team will be nevertheless checking to ensure all these matters are dealt with. We look forward to welcoming you back in the future. Best regards, Pierre Messe, General Manager

comfortable and friendly

Customer review rating 4.2/5

Anonymous Families - 24/08/2020 Confirmed reviews ALL

as expected: spacious and family friendly

Dear customer, Thank you for your comments following your stay at the Novotel Nice Center Vieux-Nice and we are pleased that you have expressed your complete satisfaction. Still some efforts to reach the maximum score of 10; during your next stay, we will have further improved your satisfaction and will obtain this hyper encouraging 10 The whole team thanks you and hopes to see you again very soon.

Easy Access out and about.

Customer review rating 4.2/5

Rahul E. Families - 20/08/2020 Confirmed reviews ALL

The first impression on behalf of the hotel management was fantastic, we had a real disaster with our outbound flight and had to postpone our arrival by one day, upon calling and explaining the situation to the front office staff, he was very empathetic and quickly accommodated our request and made the necessary changes to our booking. Everything was great when we arrived till we checked in to our room which had smeared finger marks all over and we had to call the housekeeping for a through cleaning and disinfection.

Dear Rahul. Thank you for taking the time to respond to our guest satisfaction survey. We endeavour to provide a high level of service so it's really rewarding to receive your positive feedback about our team members and their efficiency. We are, however, sorry that not all aspects met your expectations and that we fell short of the high standards which we usually maintain. Your concerns have been taken seriously and will be addressed with our housekeeping team. In line with official guidelines, we have had to modify our breakfast offering, nevertheless, our team are on hand to provide any items you may require and to deal with any issues you have. Your welfare and satisfaction are our top priorities, especially in these challenging times. We hope we have the pleasure of welcoming you back in the future. Best regards, Pierre Messe, General Manager

Outdated

Customer review rating 4.2/5

Kamal S. Families - 12/08/2020 Confirmed reviews ALL

Most of the hotel's furniture and fittings are outdated, and have not been refurbished or maintained for a long time. The hotel is less than the standard required for the four-star level, even the main sign caring the name of the hotel on its building was not maintained and the letter L went out. The breakfast buffet does not contain any kind of salads and the materials used to prepare it are of poor quality. I complained to the management about a bad smell inside the room, and the solution was to spray with air refresher, The good thing is the staff because they are friendly, and I appreciate their work under Coronvirus pressure.

Dear Kamal. Thank you for taking the time to share your experience with us. Your kind words about team members are much appreciated. We do try to make sure all our guests have the best experience they can with us, and regret that we fell short of your expectations. We appreciate your candid feedback as this helps us to highlight area that may need improvement and we are looking into all the points you have raised. We hope that you will return on a future occasion. All the best, Pierre Messe, General Manager

Good location

Customer review rating 4.2/5

N M. Families - 07/08/2020 Confirmed reviews ALL

Good location. Had to ring reception to clean room a couple of times as hadn’t been cleaned by time we had arrived back late afternoon. Also asked a few time for extra pool towels but they were only provided once. Room ok, a bit dated. Air con v good. Bar staff v friendly. Breakfast well thought out under current circumstances. Difficult to get subbed by pool as very busy. Also pool bar only open at certain times.

Dear Ms M., Thank you for taking the time to provide feedback regarding your recent experience. The satisfaction of our guests during their stay with us is very important to the entire team, and we are delighted to know that our location was ideal for you. The safety and wellbeing of our guests are very important and we are glad you appreciated the measures we have implemented. Currently, particular attention is paid to disinfecting each room and following official guidelines we are not able to enter a guests' rooms during their stay so unfortunately we are not allowed to offer daily housekeeping however clean linen and amenities are available at the reception upon request. We regret that we have also had to reduce the number of sunbeds and regret any inconvenience during this period of high occupancy. We hope to have the pleasure of seeing you again on a future visit to Nice. Best regards, Pierre Messe, General Manager

Pool disappointing

Customer review rating 4.2/5

Paul Families - 06/08/2020 Confirmed reviews ALL

We stayed for 3 nights and could never get into the pool.

Dear Paul, Thank you for taking the time to share your recent experience. We are sorry to read that you were not able to enjoy the pool during your stay. While the pool is only open to our guests, we regret that your visit may have been during a busy period. We hope that you and your family will return for a perfect stay in future. Kind regards, Pierre Messe, General Manager

Family Friendly

Customer review rating 4.2/5

Karim D. Families - 03/08/2020 Confirmed reviews ALL

It was a good experience staying at the hotel. The people working there were very polite despite all the challenges of the period. They were so kind with the children and helpful.

Dear Karim, Thank you for posting such a great review of your time at Novotel Nice Centre Vieux Nice. We are thrilled that we were able to exceed your expectations! Such positive feedback will surely motivate us to continue with our efforts to provide each guest with an exceptional experience. We look forward to welcoming you and your family on a future occasion! Best wishes, Pierre Messe, General Manager

Good sleep nice beds and nice staff

Customer review rating 4.2/5

Anonymous Families - 02/08/2020 Confirmed reviews ALL

Nice staff especially recessed room service Rooms not really the Novotel standard needs renovation but the bed was really good

Dear Guest, Thank you for taking the time to share your review. We greatly appreciate your kind comments about our team members who work hard to ensure that we deliver the best service and always meet your expectations. Rest assured that your comments have been taken into consideration; we thank you again for your feedback. We hope to welcome you back. Best wishes, Pierre Messe, General Manager

Poor during a time of COVID crisis

Customer review rating 4.2/5

Craig Couples - 31/07/2020 Confirmed reviews ALL

Firstly to leave such a bad review for me must be a thing as I never really leave any bad reviews from bad experiences. But this time I will. The hotel itself is located in a good area, just 3 tram stops from the bustling old town. So just out of the way. Its located next to a busy intersection and police station so there is a lot of noise at night, no complaints here, I was fully aware of this, and its in the middle of France's second-biggest city. So expect city noise. The hotel when we arrived was clean and people were wearing facemasks and also plenty of hand sanitizer available. Sadly that appears to be where the cleanliness ends. The hotel appeared to be running at full capacity with not enough staff to manage it. It appears that profit over health has come first. The staff all appeared to be hardworking but completely rushed off their feet and constantly surrounded by people with questions and issues. Is there a manager in this unit? I never so one person who represented management in 5 days. ( II assume a nice suit and tie and walking about engaging with customers and staff) At this point, I will highlight staff member Salem on the front desk who went above and beyond to help us with numerous issues. He addressed us with our names and was very personal, he understood the issues raised and had offered us a complimentary drink as a gesture of goodwill, he did, however, have to knock on a managers door in the lobby to seek permission, again a sign that management appeared to be hiding here and not front-facing. The issues. Ok so we paid extra for an executive room with mini bar etc. . We got to the room and the minibar was there and empty. No toiletrys in the room either. I went to reception and was told due to COVID I had to be handed it, I was then handed a brown paper bag full of tins of juice and toiletries. I am not sure what the difference is here from someone putting these in the room or putting it in a brown bag for self collection?????!!!! Next morning we went to breakfast. The busy period which is well advertised is 0900 - 1000. Unfortunately that was the time we also wanted to eat, not the quiet time of 0700 - 0745 am.... BREAKFAST WAS UTTERLY SHAMBOLIC. No control at all. People walking in at both ends, people handling lots of items and putting them back. Some quick logical fixes when you follow in a queue of people. Milk should be with or after you collect your cereal. Jams and honey should be with the bread/pancakes or croissants, not well before, I found myself walking back and forward-looking for things and failing to adhear to 1m distancing. The staff were only busy refilling plates and cuttlery and could not cope with refilling/clearing tables as well. After day 1 we left and ate out for the next 4 days. Bit of an extra expense having paid extra for the service. But I felt for health reasons it was a better option. Next - The rooms. Like most hotel rooms you have to put a key in the room to activate the electricity. So on the morning of the second day we left to go out for the day and on return, I came back to find the second room key that was activating the electricity gone. I thought it was an error on my behalf so left this. The annoying thing by this was that the fridge was now off and all our mini bar items WARM!!!! The next day we left again and I put a personal card in the socket to keep electrisity on and again when I retruned. THE CARD IS GONE AGAIN. I went to complain that 1. Where is my cards. 2. Why are cleaners taking personal items from customers rooms. 3. You gave me a minibar and you turn of the power so its always warm. I was told by a staff memeber this is due to energy saving for the enviroment. I said I had items charging in the room that stopped and items I personally bought for the fridge warm. The long story short is despite dealing with 3 members of staff it took me finding the saving grace that was Salem to finally locate my "Stolen" cards and return them to me. HOTEL STAFF - DONT TOUCH PERSONAL ITEMS - DONT TURN OF ROOM POWER ESPECIALLY IF THE CUSTOMER PAYS FOR A MINI BAR AS AN EXTRA. Finally the pool. The photos are deceiving the pool is tiny. There are signs up saying No Running. No Jumping. No Diving. No Kids unattended. THESE ARE POINTLESS if you don't have staff to manage this. The pool had about 15 kids in it at all times jumping and splashing. The color of the water of the small pool and hygenic levels was somewhat questionable to say the least. We made a swift exit and went to the beach everyday. Again another unplanned venture but we had no choice. There is no point having rules in place if you dont manage the rules. You must have some good public liability insurance because the behaviors round the pool and the lack of staff (Zero) will put you at risk of serious issues. Finally the website said that late checkout available till 5pm. We went down to book this was told its 2PM and that its 35 euros for an extra 2 hours!!!!! FYI - I booked an airport hotel for 55 euros with a pool that I can leave at 8 pm and go to the airport. Overall - Hotel - 6 Salem - 10 Breakfast 3 Pool -- 2 Location - 9 Tram Stop - 20meters away (Line 1) Covid Guidlines - 3

Dear Craig. We are grateful to you for taking the time to send us your review. We are very sorry that your experience was not as good as would have liked, but believe the following should be taken into consideration. Along with the health measures we have implemented for your welfare we are also aware of any symptoms our team may show and regrettably at the time of your stay a few of them were currently self-isolating. We would also like to mention that our managers are very hands-on and may not be as visible as you believe. We do appreciate your acknowledgement of the impact Salem had on your experience and we will pass on your compliments. We apologise for any misunderstanding with your key cards and can assure you that we do not remove cards for sustainability reasons, also the card only activates the light, if the minibar was switched off, there must have been another problem and regret you did not mention it at the time. We are following all official guidelines which state that products must not remain in the room to avoid any contamination, so we have ensured that the minbar packs are correctly disinfected before being handed to you. We understand the comments you have made regarding the swimming pool and have already settled this issue by putting a team member at the pool. Late check out is available subject to availability, and currently, due to the extraordinary circumstances and extra cleaning required, we are unable to provide this as a free service. We hope we may have the chance to welcome you again in the future. Best wishes, Pierre Messe, General Manager

Good

Customer review rating 4.2/5

Skjalg O. Families - 30/07/2020 Confirmed reviews ALL

We had a good time.

The best hôtel ive ever stade in.

Customer review rating 4.2/5

Paul M. Business - 07/03/2020 Confirmed reviews ALL

I really love the people that work there. Very helpful and always happy. Remi, Damien, john, Fernando, pierre, Guillaume and salem (salem Spears perfect english which was nice for me) and anyone ive forgotten. Thank you so much all of and see you soon.

Dear Paul, Thank you very much for your positive review about your stay at Hotel Novotel Nice Centre Vieux Nice. We are so pleased that you enjoyed your stay with us! Our dedicated team will always go the extra mile to ensure your expectations are met. We will be sure to pass along your compliments. We look forward to welcoming you for another wonderful stay in the future. Best wishes, Pierre Messe, General Manager

Great hotel for short stay

Customer review rating 4.2/5

Ilse Business - 17/01/2020 Confirmed reviews ALL

This is the second time I visited this hotel. Staff is very friendly and welcoming especially the breakfast team. I had booked an executive room which was comfortable, except for the fact it was on the street side and the windows do not keep out the noise from outside.

Dear Ilse, Thank you for taking the time to share your review. We are pleased to know that you had an enjoyable stay with us overall and we appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. However, we are sorry to hear that you were disturbed; we encourage our guests to let us know of any issues during their stay so that our team can rectify them promptly. We hope to welcome you back in the future. Best regards, Pierre Messe, General Manager

Good staff service but average room and hotel experience

Customer review rating 4.2/5

Tim S. Families - 08/01/2020 Confirmed reviews ALL

The room was tired, needs redecorating and too small to be used as a family room. Hotel services ok but overpriced food. Staff very attentive and welcoming

Dear Tim, Thank you for taking the time to share your experience with us. Thank you for acknowledging our reception team who works hard to ensure that we deliver the best service and always meet your expectations. We are sorry to hear that you were not entirely satisfied with the size and condition of your room. We believe that we provide a quality dining experience to remain competitive, but will certainly consider your comments carefully while improving. Your complete satisfaction and comfort are our highest priorities. We hope to have the opportunity to welcome you again for an improved visit. Best wishes, Pierre Messe, General Manager

Expected much better

Customer review rating 4.2/5

Anonymous Families - 05/01/2020 Confirmed reviews ALL

The hotel was OK, although it definitely needs major renovation - it looks too shabby for the brand. We were unpleasantly surprised to see some kind of ferris wheel in front of the hotel windows. And it definitely is not 10 min walking from Nice center, as it is advertised.

Dear Guest, Thank you for taking the time to share your review. We are sorry your recent experience with us did not meet your expectations. We would like to clarify that we are indeed a 10 minute walk from old Nice, our team are always on hand to assist with directions. During your time with us there was a funfair located in the square and on the sidewalk next to the hotel for a period of 15 days, we regret this was not to your liking, however, this was beyond our control. Nevertheless, we have taken good note of your comments in relation to our property and will consider them for any future improvements. We hope to welcome you back for a more enjoyable stay in the future. Best wishes for the coming year, Pierre Messe, General Manager

A satisfied experience

Customer review rating 4.2/5

L. B. Families - 04/01/2020 Confirmed reviews ALL

very good service and location, all as expected

Dear Customer, We thank you for your comments following your stay in Nice and are pleased that you have expressed your complete satisfaction. Still some efforts to reach the maximum score of 10; during your next stay, we will have further improved your satisfaction and will obtain this hyper encouraging 10. The whole team thanks you and hopes to see you again very soon.

Great venue

Customer review rating 4.2/5

Ann F. Friends - 10/12/2019 Confirmed reviews ALL

The hotel is excellent. It is very well located near the Palais Des Expositions and the Palais de Congress. And, even more importantly, very near the tram stop. From this stop you can reach all the main parts of the city. The hotel itself is very well laid out and the staff are extremely pleasant and efficient.

Dear Ann, Thank you for such a positive review. Our hotel aims to provide a memorable experience and we are delighted that we were able to exceed your expectations. Thank you for highlighting our location. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We look forward to welcoming you back. Best wishes, Pierre Messe, General Manager

it was a pleasant stay

Customer review rating 4.2/5

Mrs K. Families - 03/12/2019 Confirmed reviews ALL

the staff were friendly and very helpful and overall I am very happy and satisfied with my stay.

Dear Customer Thank you very much for your warm comment on the Novotel Nice Center Vieux Nice. We were really pleased to read that our staff was able to offer you a unique experience and that you enjoyed all the services of the hotel. Do not forget to choose us again when planning your return to Nice. Returning guests are treated almost like family members with special rates and amenities. Warm friendships
Customer review rating 4.2/5

Anonymous Business - 03/12/2019 Confirmed reviews ALL

Clean rooms, friendly people

Dear Customer We thank you for your comments following your stay at Novotel Nice Old Nice Center and we are pleased that you have expressed your complete satisfaction. We would be happy to make you loyal and hope to have you as a regular customer of the brand NOVOTEL and ACCOR by joining our new loyalty program: All (Accor Live Limitless) to allow you to save money through personalized offers, to accumulate points on eligible expenses in our hotels and restaurant, or with our partners, to use the points in many ways and enjoy exclusive benefits and recognition at the hotel. Upon your free membership, you will access the classic status and get a discount of 5% by making your reservation via the AH.COM website or directly at the hotel by phone. Also promotions in preview on Private Sales, the simplification of formalities on arrival and departure, and many other things. We will be happy to help you join this program start See you soon

Worst hotel. Very sorry for that!!

Customer review rating 4.2/5

K. J. Business - 15/11/2019 Confirmed reviews ALL

This is a very bad hotel I've experienced so far. I received two housekeeping services for six nights. Neither of them replaced the bed linen. One time it was not replaced, even though it left a note requesting a replacement. Even though the toilet smelled bad, it didn't clean properly, so it kept smelling after housekeeping. The reception staff did not provide enough information to ask questions about transportation to nearby attractions. Although there are two buses going to Eze Village at one time, they only informed disabled guests about the trains they had to transfer. What was satisfactory at this hotel was the room for the price. And the friendly restaurant staff and the delicious breakfast was really good.

Dear J., Thank you for taking the time to share a review. We are sorry to hear that your recent stay did not completely meet your expectations and that we fell short of the high standards which we usually maintain. Thank you for notifying us of the difficulties you experienced; it is an opportunity for us to question ourselves and to look for ways to improve our services. Rest assured that we have transferred your comments to the relevant department heads so that corrective action may be taken where necessary. Nevertheless, we are delighted to know that you enjoyed our large selection of breakfast products and appreciated our competitive rates. We hope to welcome you back. Kind regards, Pierre Messe, General Manager

Staff were mostly helpful

Customer review rating 4.2/5

Treena B. Couples - 12/11/2019 Confirmed reviews ALL

Plastic cups for water were not nice to drink from. The cardboard cups for tea and coffee not up to standard in this four star hotel. We didn’t have any shampoo or moisturisers just a washing get on the wall in the shower and above sink. Shower over the bath is dangerous.

Dear Treena. Thank you for taking the time to share your experience with us. We are very pleased to know that you received such a great service from our team members. However, we are sorry that not all aspects met your expectations. Due to safety reasons and our brand standards, plastic glasses are provided in the bathroom for use with daily hygiene and cardboard cups for tea and coffee, nevertheless, we are always happy to provide ceramic cups and glasses upon request. As part of our effort to ensure we are more eco-friendly and reduce our footprint on the environment we have recently installed shower gel dispensers and would like to hope this initiative is appreciated. We are very sorry to hear you felt your shower did not meet safety standards and regret you did not inform our team while on-site so that we have had this checked immediately. Rest assured our maintenance team will be dealing with it today. We hope that you will return on a future occasion. All the best, Pierre Messe, General Manager

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